H & H Business Systems

What H & H Business Systems does

H & H Business Systems is a privately held, family-owned regional office equipment dealer founded in 1977 and headquartered in Post Falls, Idaho, with additional branches in Spokane, Washington and Clarkston, Washington. The company distributes, leases, and services multifunction printers, copiers, wide-format printers, production digital presses, scanners, and fax machines sourced from three core manufacturer partnerships: Canon, Ricoh, and Lexmark. Its product catalog spans entry-level office MFPs through high-volume commercial presses such as the Ricoh Pro 8300 (up to 136 ppm, monthly volumes up to 240,000 pages) and Canon imagePRESS V1000.

The business operates a sales-led, enterprise field sales go-to-market model, with dedicated account representatives (e.g., Yousif, Jessica) providing personalized account management to anchor customers across education, healthcare, construction, banking, and non-profit verticals. Revenue is generated through four streams: hardware sales, equipment leasing, recurring service and maintenance contracts, and consumable supplies (toner, ink, drums, belts). Pricing is quote-based rather than publicly listed, with specialized non-profit and government pricing programs; multi-year contracts are standard for managed print services and large fleet deployments.

H & H's competitive proposition is built on regional service density (same/next-day response), nearly five decades of operating history, and demonstrated long-term customer retention (20+ years with Spokane Public Schools, 12+ years with Kootenai Health). The company does not publish revenue, has no external funding, and operates without disclosed AI capabilities, certifications, patents, or awards; its strategic posture is that of a stable, relationship-driven regional dealer rather than a technology-led disruptor.

Name

H & H Business Systems

Legal name

H&H Business Systems

Website

https://handhsystems.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

H & H Business Systems is a family-owned regional office equipment dealer founded in 1977, distributing Canon, Ricoh, and Lexmark printers, copiers, and digital presses to businesses, school districts, and healthcare providers across the Inland Northwest (Idaho and Washington).

Ownership category

akta.pro rank

Product category

Office Equipment and Managed Print Services

NAICS

Office Equipment Merchant Wholesalers (42342), Office Machinery and Equipment Rental and Leasing (532420)

SIC

Computer & Office Equipment (3570), Wholesale-Professional & Commercial Equipment & Supplies (5040), Service Industries For The Printing Trade (2790)

akta.pro primary industry

Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL)

Keywords

• Office equipment sales
• Managed print services
• Digital press distribution
• Multifunction printer leasing
• Document management services

Headquarters

HQ city

Post Falls

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Hardware Sales: Sale of office equipment including printers, copiers, multifunction devices, wide format printers, and digital/production presses. Both purchasing and leasing options are available for customers.
2. Service and Maintenance Contracts: Recurring revenue from service and maintenance packages that ensure equipment uptime. Technicians provide repairs and preventive maintenance to maximize device performance.
3. Supplies (Toner, Ink, Parts): Sale of consumable supplies including ink, toner, belts, drums, and other office equipment supplies. Customers can order through web forms or by contacting the company.
4. Equipment Leasing: Lease financing options for office equipment, allowing customers to acquire multifunction devices, printers, and production equipment with flexible payment terms rather than upfront purchases.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

H&H Business Systems sells, leases, and services office equipment including multifunction printers, copiers, wide format printers, digital presses, scanners, and fax machines from manufacturers such as Canon, Ricoh, and Lexmark. The company also provides managed print services, on-site maintenance and repair, meter reading management, and consumable supplies to businesses across the Inland Northwest region. Customers can purchase, lease, or rent equipment with associated service packages.

Product overview

H & H Business Systems offers a comprehensive portfolio of office equipment and technology solutions. The core product line includes multifunction printers (MFPs) that combine printing, scanning, copying, and fax capabilities, alongside standalone office printers, wide format printers for large-scale output (banners, posters, signs), and production/digital press printers for high-volume commercial printing. Specific product models include the Ricoh Pro 5300, Pro 8300, and Pro 7200x series, as well as Canon imagePRESS V900, V1000, and varioPRINT 140 digital presses. The company also provides associated services including equipment leasing, maintenance packages, meter reading, and supplies (toner, ink, drums, belts). The product ecosystem centers on equipment from manufacturer partners Canon, Ricoh, and Lexmark, with offerings available for lease, purchase, or rent to serve businesses ranging from small firms to large enterprises.

Differentiator

Problem solved

Functional benefit

Products and services

• Multifunction Printers (MFPs) Devices combining printer, scanner, copier, and fax capabilities into a single unit. Available in black-and-white and color models from Canon, Ricoh, and Lexmark for businesses of various sizes.
• Office Printers Standard office printers for everyday printing needs, available for lease, purchase, or rent across business customer segments.
• Wide Format Printers Large-format printers capable of producing banners, posters, outdoor signs, floor displays, packaging, construction drawings, graphs, and charts on various materials.
• Production Printers / Digital Presses High-volume production printers (speeds exceeding 60 ppm) for businesses producing high-quality flyers, banners, manuals, booklets, and marketing materials at commercial scale.
• Scanners Document scanning equipment for digitizing records, either integrated into multifunction devices or deployed as standalone solutions.
• Facsimiles (Fax Machines) Fax machines typically integrated into multifunction devices for businesses that require fax capabilities as part of their document workflows.
• Service and Maintenance Packages Service and maintenance packages designed to maximize device uptime, including speedy repair response and professional technician support with minimal disruption to business operations.
• Office Equipment Supplies Office equipment supplies including ink, toner, belts, drums, and other consumables that can be ordered through web forms or by contacting the company.
• Meter Reading Service Routine fleet meter reading submissions used to ensure accurate service invoices and provide print usage analysis to support device recommendations and cost reduction.
• Equipment Leasing Leasing arrangements that allow businesses to acquire multifunction devices, printers, and production equipment through flexible payment terms rather than upfront purchases.

Quantifiable outcome

• Reduced printing costs by streamlining from multiple vendors to single provider
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Three partnerships are on record, tiered core.

• CanoncoreTechnology or IntegrationCanon is a primary technology partner providing digital presses and multifunction devices. H&H offers Canon products including imagePRESS V900, imagePRESS V1000, and varioPRINT 140 digital presses along with various multifunction printers. Canon products are noted as rugged and suitable for environments with diverse users.
• RicohcoreTechnology or IntegrationRicoh is a primary technology partner supplying digital presses and office equipment. H&H distributes Ricoh Pro 5300, Pro 8300, and Pro 7200x production printers with capabilities up to 136 ppm and monthly volumes up to 240,000 pages.
• LexmarkcoreTechnology or IntegrationLexmark is a technology partner providing multifunction devices and printers. Lexmark products are offered alongside Canon and Ricoh equipment to provide businesses with state-of-the-art devices at competitive rates.

Scale indicators2 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Marco Technologies: Regional managed technology services and office equipment dealer serving the upper Midwest with a similar model of hardware placement, managed print services, and recurring supplies/service contracts.
• Les Olson Company: Family-owned office equipment and document solutions dealer operating across Utah, Nevada, and surrounding Mountain West states — directly comparable business model, OEM partnerships (Canon/Ricoh), and customer verticals.
• Applied Imaging: Michigan-based office equipment and managed print services dealer with comparable structure: regional territory, multi-OEM authorized dealer status, and recurring service/supplies revenue from education and enterprise customers.
• Dex Imaging: Regional office equipment dealer and managed print services provider serving the Southeast US, offering multi-OEM hardware placement, service contracts, and supplies to enterprise and education customers.
• Copiers Northwest: Pacific Northwest-based office equipment and managed print services dealer directly competing with H&H in adjacent Washington geography with similar Canon/Ricoh/Lexmark product offerings and multi-vertical customer base.

Broad incumbents

• Staples Business Advantage: National B2B office supplies and equipment provider offering printer hardware, supplies, and managed print services to enterprise customers; competes with H&H on larger accounts via scale and procurement convenience.
• Ricoh USA: US arm of global OEM Ricoh, simultaneously a core partner supplier to H&H and a direct competitor pursuing enterprise accounts; offers production presses, managed document services, and IT services nationally.
• Xerox: Established OEM with broad managed print services portfolio and direct enterprise sales force; competes with H&H for large account contracts while also being a product source in some dealer arrangements.
• Konica Minolta Business Solutions: Global OEM that sells office equipment both directly to enterprises and through dealer channels like H&H's; a broader incumbent offering managed print services, production print, and document workflow software across all US regions.
• Canon USA: US arm of Canon — a primary H&H technology partner — with direct enterprise sales of imagePRESS and imageRUNNER lines; competes on larger production print accounts and increasingly via direct managed services offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks1 record

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about H & H Business Systems