Just Solutions

What Just Solutions does

Just Solutions, Inc. (JSI) is a privately held managed IT services provider headquartered in Fairport, New York, in the Rochester metropolitan area. Founded in 1997 and operating for over two decades, the company delivers a unified suite of IT services to small and mid-sized businesses (SMBs) in the greater Rochester region. Its portfolio spans managed IT support, VoIP phone systems, copiers and multifunction printers (MFPs), cybersecurity, disaster recovery and backup, and network infrastructure design and installation.

At the technical core, the company delivers 24x7 remote monitoring, unlimited help-desk support, and proactive network management, anchored by its proprietary JSI Guardian desktop security and backup monitoring add-on. It also operates a managed print sub-brand, JustDocument Solutions. Services are delivered through a combination of remote support and on-site visits from the Fairport office, positioning JSI as a single-vendor alternative to in-house IT staffing or to larger national managed services providers.

Commercially, the company runs a subscription-based recurring revenue model at a fixed monthly price per client, with most services bundled under one provider. Go-to-market is sales-led and locally focused, with no channel partners or resellers referenced. The customer base comprises predominantly SMBs across local light-industrial and consumer-facing verticals. The company completed one tuck-in acquisition of Rochester peer Managed Services Team in June 2022 to expand service capacity; it has no external institutional investors or disclosed funding rounds and operates as a founder/management-owned entity led by co-founder and vice president David Wolf and owner Chuck Prehn.

Name

Just Solutions

Legal name

Just Solutions, Inc.

Website

https://justinc.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Just Solutions, Inc. (JSI) is a Fairport, New York-based managed IT services provider serving small and mid-sized businesses in the Rochester area with subscription-based IT support, VoIP, cybersecurity, backup, and managed print services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Managed Network Services (NOC, Monitoring, Optimization) (BPAEAEAC)

akta.pro secondary industries

Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL)

Keywords

• Managed IT services
• IT support
• Network infrastructure
• Cybersecurity services
• VoIP phone systems

Headquarters

HQ city

Fairport

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: The company provides comprehensive, always-on IT monitoring and support delivered at a fixed, predictable monthly price. This recurring revenue model provides cost savings compared to hiring in-house IT personnel while generating steady subscription income.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Just Solutions provides managed IT services, VoIP/phone systems, copiers and multifunction printers (MFPs), and network infrastructure to small and mid-sized businesses in the Rochester, NY area. Its integrated offering bundles 24x7 remote monitoring, cybersecurity, disaster recovery and automated backup, unlimited help desk support, vendor liaison, and proactive maintenance under fixed, predictable monthly pricing as an alternative to hiring in-house IT staff.

Product overview

Just Solutions offers a unified managed IT services portfolio combining multiple service modules under one provider. The core offerings include Managed IT Services (providing always-on monitoring, cybersecurity, disaster recovery, and remote support), VoIP/Phone Systems for business communication, and Copiers/MFPs for document management. Supporting sub-products include Unlimited Help Desk Support, 24×7 Remote Monitoring, Vendor Liaison services, Network Infrastructure solutions, and the JSI Guardian add-on module for enhanced desktop security and backup. These services are delivered as an integrated suite from a single Rochester-based provider, designed to replace the need for multiple IT vendors.

Differentiator

Problem solved

Functional benefit

Brands

• JSI Guardian: Security and backup monitoring program for desktop systems
• JustDocument Solutions

Products and services

• Managed IT Services Comprehensive, always-on IT monitoring and support delivered as a bundled managed service to Rochester-area SMBs at a fixed, predictable monthly price, providing network security, peak performance, and technical assistance as an alternative to hiring in-house IT personnel.
• VoIP/Phone Systems Voice over Internet Protocol solutions enabling business communication with reduced telecommunication costs compared to traditional landlines, improving customer connectivity and productivity for Rochester-area SMBs.
• Copiers and MFPs Multifunction printer and copier equipment services with proactive maintenance to ensure equipment runs smoothly and minimize productivity disruption, delivered under the JustDocument Solutions managed print sub-brand.
• Network Infrastructure Complete network infrastructure solutions including design, structured cabling, installation, and ongoing support to maintain connected, secure, and reliably running systems as businesses grow.

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Managed Services TeamminorStrategic or Co-development Partner · 1 June 2022Just Solutions Inc. (JSI) completed the acquisition of Managed Services Team, a local IT services provider based in Rochester NY. The acquisition aimed to expand JSI's service offerings and resources by combining the expertise of both entities. This represents a strategic acquisition rather than a partnership, expanding JSI's local market presence and technical capabilities.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• TeamLogic IT: Franchise-style managed IT services network serving SMBs across the U.S. with a comparable bundle of managed IT, cybersecurity, and backup services delivered by local owners. Comparable business model (recurring subscription per client, regional/local delivery) and identical SMB target market.
• CMIT Solutions: National franchise of local MSPs delivering managed IT services, cybersecurity, and compliance to SMBs in individual territories. Same SMB-focused horizontal approach and recurring managed services revenue model as Just Solutions.
• NerdsToGo: SMB-focused IT support and managed services franchise delivering on-site and remote support to small businesses. Operates under the same local-trust, recurring-service thesis targeting under-served SMB clients.
• Ntiva: Mid-market managed IT services provider offering managed IT, cybersecurity, cloud, and VoIP solutions to SMB and mid-market clients. Directly comparable service portfolio (managed IT, security, backup, communications) and subscription pricing model.

Broad incumbents

• CompuCom: Large-scale managed IT services and workplace solutions provider with a portfolio spanning end-user support, network monitoring, and cloud services to mid-market and enterprise. Overlaps with Just Solutions' MSP offering but operates at significantly greater scale and with broader service breadth.
• Kaseya: Provider of RMM, PSA, and cybersecurity platforms powering MSPs globally, including endpoint security and backup (Datto) solutions that compete with or enable Just Solutions' service stack. Operates upstream of Just Solutions and also competes for endpoint-down managed service delivery.
• ConnectWise: Provider of PSA, RMM, and cybersecurity software widely used by SMB-focused MSPs similar to Just Solutions to run their service delivery and monitoring operations. Industry-standard tooling that defines the operational baseline Just Solutions competes within.

Emerging players

• NinjaOne: Cloud-native RMM and endpoint management platform purpose-built for MSPs serving SMBs. Increasingly used by sub-50-person MSPs like Just Solutions as an alternative to legacy on-prem RMM, lowering the technical barrier to deliver managed endpoint and backup services.
• Datto (Kaseya): Provider of backup, disaster recovery (BCDR), and endpoint security solutions specifically designed for MSPs to deliver managed backup services to SMB clients. Directly comparable to Just Solutions' disaster recovery & backup offering as both a competitor and an enabling platform.

Others

• TierPoint: Data center, cloud, and managed services provider offering colocation and managed hosting that complements or competes with the infrastructure-layer services within Just Solutions' managed IT portfolio. Adjacent infrastructure category relevant to network and backup service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/justsupport
• Facebookfacebook.com/JustSolutions
• LinkedInlinkedin.com/company/just-solutions-inc-
• Instagraminstagram.com/justsolutionsinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Just Solutions