Symity
Symity is a UK-based Microsoft Solutions Partner delivering end-to-end Microsoft 365 and Teams solutions — including Teams Rooms, Teams Phone, Contact Centre, Copilot, and Security — to UK public sector and enterprise customers globally through professional services, managed services, and proprietary SaaS add-ons.
- Company typePrivate
- Founded2013
- HeadquartersReading, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Symity does
Symity is a UK-based, fully remote Microsoft Solutions Partner founded in 2013 and operating as a trading name of Charterhouse Voice & Data Limited within the Charterhouse Group. The firm specialises exclusively in Microsoft 365 and Teams, delivering end-to-end unified communications, contact centre, meeting room, and security solutions to enterprise and public sector customers globally. Its core product portfolio spans Microsoft Teams Rooms (hybrid meetings with certified hardware from Yealink, Lenovo, Logitech, Jabra, Sony, and others), Microsoft Teams Phone (including proprietary Direct Routing as a Service), Microsoft Teams Contact Centre (delivered via Microsoft Dynamics 365 Contact Center with Nuance AI plus Anywhere365 and Luware), Security Consulting (with sister company Pentesec for Microsoft Defender and Sentinel as a Service), and Microsoft 365 Copilot services (readiness, deployment, and extensibility). Proprietary additions include Symity Hub (a cloud-hosted telephony management platform), Symity Assist (in-room video training), and Request-a-desk (Teams-native desk booking).
Underlying technology is built on the Microsoft 365 and Teams ecosystem, augmented by multi-vendor hardware integrations and a small set of Symity-developed SaaS modules that wrap Microsoft services with operational tooling (Entra-ID SSO, RBAC, audit logging, number lifecycle management). The firm holds Microsoft Solutions Partner designations for Modern Work and Security, Microsoft FastTrack Ready Partner status, and Microsoft Security Partner Designation, and was named Microsoft Partner of the Year 2024 for Converged Communications among 400,000+ partners worldwide.
Symity's business model combines project-based professional services (planning, design, deployment, adoption) with recurring managed services (Elemental/Essential/Enhance tiers, DRaaS, 24/7 support) and hardware resale (multi-vendor Teams Rooms packages). Pricing is quote-based, typically multi-year for hardware projects and annual for managed services, with the Symity Hub platform on a monthly subscription. Go-to-market is enterprise field sales augmented by Microsoft FastTrack, with co-marketing through hardware vendors. Customers are concentrated in UK public sector (DWP, NHS, GOC, JNCC, Insolvency Service, Epping Forest, Food Standards Agency, UK Police) and regulated industries (legal — The Law Society, TMF Group; financial services — IQEQ, LCP; manufacturing — Johnson Matthey; consumer goods — Reckitt; events — Informa), with deployments reaching 1,000+ Teams Rooms globally and 400,000+ end users supported. The firm is privately held within the Charterhouse Group and has not raised external funding.
Symity firmographics
Firmographics- Name
- Symity
- Legal name
- Charterhouse Voice & Data Limited
- Website
- https://symity.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Symity is a UK-based Microsoft Solutions Partner delivering end-to-end Microsoft 365 and Teams solutions — including Teams Rooms, Teams Phone, Contact Centre, Copilot, and Security — to UK public sector and enterprise customers globally through professional services, managed services, and proprietary SaaS add-ons.
- Ownership category
- akta.pro rank
Symity industry classification
Industry- Product category
- Unified Communications Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Communications Services, Nec (4899)
- akta.pro primary industry
- Network Performance Management & Observability Services (BPAEAEAH)
Keywords
Where Symity is headquartered
LocationHeadquarters
- HQ city
- Reading
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Symity business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Professional Services: End-to-end consulting, implementation, deployment, and managed services for Microsoft 365 and Teams solutions including planning, design, deployment, adoption, and ongoing support.
- Managed Services: Ongoing operational management and support services including 24/7 managed service support for Teams Rooms, contact centres, and telephony with follow-the-sun coverage.
- Hardware Sales: Supply and installation of Teams Rooms hardware including Yealink, Lenovo, Logitech, Jabra devices paired with professional displays from LG, Sony, and audio systems from Crestron, Biamp, QSC, Shure.
- Direct Routing as a Service (DRaaS): Fully managed SBC service providing seamless global connectivity with security and compliance certifications, leveraging underlying M365 services with Bring Your Own Carrier flexibility.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Multi-year contract | Microsoft Teams Rooms packages tailored for different room sizes and vendors |
| Subscription | Annual | Support tiers - Elemental, Essential, and Enhance |
| Subscription | Monthly | Symity Hub - cloud-hosted telephony platform |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Symity product offering
Product offeringCore offering
Symity is a Microsoft Solutions Partner that delivers end-to-end unified communications and collaboration services built on Microsoft 365, Microsoft Teams, and Microsoft 365 Copilot. Its core offering combines consulting, deployment, and managed services for Microsoft Teams Rooms, Teams Phone, Teams Contact Centre, Direct Routing, security, and user adoption. The company also operates proprietary tools (Symity Hub, Symity Assist) to support service delivery and customer self-service.
Product overview
Symity is a Microsoft Solutions Partner offering a comprehensive unified communications and collaboration portfolio built on Microsoft 365 and Teams. The portfolio comprises three core pillars: Microsoft Teams Rooms (hybrid meeting solutions with certified hardware from Yealink, Lenovo, and Logitech), Microsoft Teams Phone (cloud-based telephony with Direct Routing as a Service), and Microsoft Teams Contact Centre (leveraging Microsoft Dynamics 365 Contact Center with Nuance AI and partner solutions from Anywhere365 and Luware). Supporting services include Security Consulting (partnering with Pentesec for Microsoft Defender and Sentinel as a Service), Microsoft 365 Copilot (AI productivity with extensibility via Copilot Studio and role-based Copilots for Sales, Service, and Finance), Symity Workshops (Microsoft pilot and adoption programs), Adoption and Training, and Support & Managed Service. Proprietary add-on products include Symity Hub (telephony management platform with Number Management Module), Symity Assist (on-demand video training for Teams Rooms), and Request-a-desk (chat-based booking tool). Add-on modules for Microsoft Teams include Teams Premium (advanced AI features, Intelligent Recap, Mesh 3D meetings) and Microsoft Places (AI-powered workplace management for flexible work).
Differentiator
Problem solved
Functional benefit
Products and services
- Microsoft Teams Rooms (Yealink Package) A Microsoft Teams Rooms solution bundled with Yealink hardware, designed for organizations deploying certified meeting-room experiences integrated with Microsoft Teams.
- Microsoft Teams Rooms (Lenovo Package) A Microsoft Teams Rooms solution bundled with Lenovo hardware for organizations seeking Lenovo-certified meeting room endpoints and compute.
- Microsoft Teams Rooms (Logitech Package) A Microsoft Teams Rooms solution bundled with Logitech hardware (Rally Bar, Tap) for organizations deploying premium video-collaboration meeting rooms.
- Microsoft Teams Phone Deployment and enablement of Microsoft Teams Phone, replacing legacy PBX systems with cloud telephony in Microsoft Teams.
- Microsoft Teams Contact Centre A contact centre solution built on Microsoft Teams, providing voice, chat, queues, and agent capabilities for customer service operations.
- Direct Routing as a Service (DRaaS) A managed service providing Direct Routing for Microsoft Teams Phone, including session border controller (AudioCodes) and operator connect connectivity.
- Microsoft 365 Copilot Consulting A consulting service helping organizations plan, deploy, and adopt Microsoft 365 Copilot, with readiness assessments and use-case identification.
- Security Consulting A consulting service covering Microsoft security posture, threat protection, identity, and compliance as part of the Security specialization.
- Support and Managed Service An ongoing managed service providing proactive monitoring, support, and operational management for Microsoft Teams, telephony, and meeting room environments.
- Adoption and Training A change-management and training service driving end-user adoption of Microsoft Teams, Teams Rooms, and Copilot features.
- Symity Workshops Fixed-scope discovery and enablement workshops covering topics such as Copilot readiness, Teams Phone planning, and Teams Contact Centre readiness.
Quantifiable outcome
- 1,000+ Microsoft Teams Rooms deployed globally
- +3 more outcomes
Companies that use Symity
Customer profileNamed customers17 records
Segments5 records
Ideal customer profiles2 records
Symity technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability12 records
Feature4 records
Symity partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered flagship, core and secondary.
- MicrosoftflagshipLongstanding strategic partnership since 2013. Symity is a Microsoft Solutions Partner for Modern Work and Security, FastTrack Ready Partner, and won Microsoft Partner of the Year 2024 for Converged Communications. Focus areas include Teams Phone, Meeting Rooms, Contact Centres, Security, Copilot, and Adoption & Training.
- YealinkcoreStrategic partnership for Microsoft Teams Rooms devices including Meeting Board 86, MeetingBar A10, and room booking panels. Yealink Platinum Video Conferencing Partner status with designed packages for different room sizes.
- JabracorePartnership for PanaCast 50 Video Bar System and PanaCast 50 Room System with Lenovo ThinkSmart Core. Provides 180-degree field of view and intelligent meeting room experiences.
- Anywhere365coreKey Modern Workplace partner delivering Omnichannel Contact Centres and Attendant Console solutions globally. Anywhere365 Partner of Excellence status. Symity won Global Ambassador of the Year award.
- LuwarecorePartnership for Nimbus Contact Center CCaaS solution with tight Microsoft Teams integration. Luware Gold Partner status. Also offers Enterprise Routing, Call Recording, and Attendant Console.
- HuddlysecondaryPartnership for Huddly GO camera and Huddly Crew multi-camera AI-directed video conferencing system that provides TV-production style meeting experiences.
- AudioCodescoreAudioCodes Platinum Partner with over a decade of experience. Solutions include Session Border Controllers for Direct Routing, Gateways for legacy telephony, ATAs, Teams Phones, One Voice Operations Center, and Device Manager Pro.
- PenteseccorePartnership with Pentesec (part of Charterhouse Group) for cybersecurity consulting and managed services. Delivers Microsoft Defender as a Service and Microsoft Sentinel as a Service through UK-based SOC capabilities.
- LenovocorePartnership for Microsoft Teams Rooms Lenovo Package including ThinkSmart Core and Controller for complete room systems.
- LogitechcorePartnership for Microsoft Teams Rooms Logitech Package with complete video collaboration solutions.
- Poly (Plantronics)secondaryTechnology partner for audio and video solutions in Teams ecosystem.
- HPsecondaryTechnology partner for collaboration solutions.
- AvocorsecondaryTechnology partner for interactive displays and collaboration hardware.
- BiampsecondaryAudio processing and conferencing solutions partner for Teams Rooms.
- CrestronsecondaryAutomation and control solutions partner for meeting room experiences.
- EpossecondaryAudio device partner for professional headsets and speakerphones.
- ExtronsecondaryAV signal distribution and control solutions partner.
- NeatsecondaryVideo device partner for Teams Rooms solutions.
- SonycoreSony Professional Solutions Specialist Gold Partner for professional displays. Sony is at forefront of sustainable meeting room equipment with energy-saving screens.
- NumonixsecondaryRecording and compliance solutions partner for Teams Phone.
- QSCsecondaryAudio DSP solutions partner for professional meeting room audio.
- ShuresecondaryProfessional audio equipment partner for meeting room solutions.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Symity competitors and assessment
Company assessmentDirect peers
- Avanade: Joint venture between Accenture and Microsoft, focused exclusively on Microsoft technologies including Microsoft 365, Teams, Azure, and Dynamics 365. Direct competitor for large Microsoft-led transformation and managed services engagements across enterprise and public sector.
- Trustmarque: UK Microsoft partner delivering software licensing, cloud services, and managed IT. Operates in a similar UK enterprise and public sector Microsoft solutions market as Symity with overlapping Microsoft 365, Teams, and Security capabilities.
- Kerv: UK digital transformation and managed services provider that is a Microsoft Solutions Partner. Directly comparable to Symity in delivering Microsoft 365, Teams, security, and contact centre solutions to UK enterprise and public sector clients.
- Bytes Software Services: UK Microsoft-focused partner delivering licensing, professional services, and managed services across Microsoft 365, Azure, and Security. Directly comparable to Symity in target customer profile (UK enterprise and public sector) and Microsoft-centric delivery model.
- Ultima Business Solutions: UK Microsoft partner specialising in Microsoft 365, Azure, security, and modern workplace services. Targets UK enterprise and mid-market customers with comparable managed services and professional services offerings to Symity.
- ANS Group: UK-based cloud and managed services provider that is a Microsoft Solutions Partner. Competes with Symity on Microsoft cloud, productivity, and security engagements across UK enterprise and public sector customers.
- SoftwareOne: Global software and cloud services provider with deep Microsoft partnership, delivering licensing, professional services, and managed services around Microsoft 365, Teams, and Azure. Comparable to Symity in Microsoft-centric delivery model and target customer profile.
Broad incumbents
- Computacenter: Large UK-headquartered IT infrastructure and services provider with deep Microsoft partnership. Competes with Symity on enterprise Microsoft 365 and Teams deployments but operates at much greater scale with broader hardware, services, and managed service portfolio.
- Cloudreach (Atos): European cloud services specialist now part of Atos, focused on Microsoft Azure and Microsoft 365. Competes with Symity on cloud migration and managed services for Microsoft workloads but with much larger scale and broader geographic coverage.
- Insight Enterprises: Global IT solutions and services provider with a substantial Microsoft practice. Competes with Symity on Microsoft 365, Teams, and Azure deployments but at much larger scale with hardware distribution and broader enterprise IT portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Symity social profiles
Digital presenceSymity compliance and trust
Trust signalCompliance7 records
Symity financial estimates
Financial estimateRevenue estimate
Valuation estimate
Symity leadership team
Management profileNumber of profiles
Profiles4 records
Symity funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Symity M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Symity
What does Symity do?
Symity is a Microsoft Solutions Partner that delivers end-to-end unified communications and collaboration services built on Microsoft 365, Microsoft Teams, and Microsoft 365 Copilot. Its core offering combines consulting, deployment, and managed services for Microsoft Teams Rooms, Teams Phone, Teams Contact Centre, Direct Routing, security, and user adoption. The company also operates proprietary tools (Symity Hub, Symity Assist) to support service delivery and customer self-service.
Is Symity a public or private company?
Symity is a private company. It is classified as corporate owned and is currently operating.
When was Symity founded?
Symity was founded in 2013. It employs 11 to 50 people.
Where is Symity based?
Symity is headquartered in Reading, United Kingdom, in the Europe region.
How does Symity make money?
Four revenue lines are on record. Professional Services are the primary driver. The others are managed Services, hardware Sales and direct Routing as a Service (DRaaS).
Who are Symity's main competitors?
Direct peers on record are Avanade, Trustmarque, Kerv, Bytes Software Services, Ultima Business Solutions, ANS Group and SoftwareOne. Broad incumbents are Computacenter, Cloudreach (Atos) and Insight Enterprises.
Does Symity have an API?
No public API is recorded for Symity.
What industry is Symity in?
Symity's product category is Unified Communications Services. Its primary akta.pro industry code is BPAEAEAH, Network Performance Management & Observability Services. Its NAICS code is 54151 and its SIC code is 7370.