Softworx
Softworx is a Glasgow-based, founder-led IT infrastructure services group delivering UCaaS, networking, cybersecurity, AV, managed IT services and talent acquisition to UK enterprise and public-sector clients, with a regional office in Dubai.
- Company typePrivate
- Founded2017
- HeadquartersGlasgow, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Softworx does
Softworx Ltd (operating as The Softworx Group) is a privately held, founder-led IT infrastructure services company headquartered in Glasgow, Scotland, with a regional office in Dubai. Founded by Alan Smillie around 2017, the group operates six core practice areas — Cloud Telephony (UCaaS/CCaaS via 8x8, RingCentral, Content Guru, Zoom and Microsoft Teams Direct Connect), Networking (SD-WAN/SASE, MPLS, Wi-Fi 6, wireless surveys, IoT, Starlink and Peplink connectivity), Cyber & Compliance (Cynet XDR with 24/7 SOC, incident response, pen testing, CISO-as-a-Service, KnowBe4 awareness training), Audio-Visual Solutions (Clevertouch, Exterity), IT Managed Services (helpdesk, NOC support), and Talent Acquisition through the Talentworx sub-brand. In October 2025 the group launched Softworx Services, a dedicated network integration division co-founded by Alan McKinnon and Adam Newton to deliver large-scale infrastructure projects. Underlying technology is multi-vendor by design: Softworx positions itself as technology-agnostic, delivering best-of-breed stacks combining Cisco and HPE Aruba networking, Fortinet and Palo Alto security, and Avaya/RingCentral telephony, with Cynet as the lead cybersecurity platform where Softworx holds Platinum partner status.
The business model is a hybrid of recurring managed services, project-based professional services, and technology resale. Revenue is generated through quote-based, typically annual engagements priced per scope; recurring managed services and subscription resale underpin a recurring base, while implementation, deployment and project work contribute professional-services revenue. Go-to-market combines a direct enterprise field-sales team (Client Managers and Directors covering Cyber, Connectivity & Collaboration, Business Development and IT Services) with a partner-led channel model across global vendors, supplemented by hosted events (IT Leaders dinners, webinars, industry conference participation). The customer base is distributed across UK enterprise (Skyscanner, JCB, Tennent's, Whyte & Mackay, JW Filshill, Hulley & Kirkwood) and Scottish public sector (Police Scotland, NHS Greater Glasgow & Clyde, University of Edinburgh, University of Glasgow, CalMac Ferries, West Dunbartonshire Council), with the Dubai office extending reach into the United Arab Emirates. Ownership is founder-led with multiple directors promoted from within (Eddie Trainer, Aidan Duffy, Andy Slorach, Graeme Paterson, Alan McKinnon, Adam Newton); no external institutional investors, funding rounds, or M&A activity have been disclosed.
Softworx firmographics
Firmographics- Name
- Softworx
- Legal name
- Softworx Ltd
- Website
- https://softworx.co
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Softworx is a Glasgow-based, founder-led IT infrastructure services group delivering UCaaS, networking, cybersecurity, AV, managed IT services and talent acquisition to UK enterprise and public-sector clients, with a regional office in Dubai.
- Ownership category
- akta.pro rank
Softworx industry classification
Industry- Product category
- Managed IT Infrastructure Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computer Systems Design Services (541512)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
Keywords
Where Softworx is headquartered
LocationHeadquarters
- HQ city
- Glasgow
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Softworx business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services: Ongoing managed services providing IT support, helpdesk, and infrastructure management with recurring revenue model
- Professional Services & Project Delivery: Implementation, deployment, and project delivery services for network infrastructure, AV installations, and cybersecurity solutions
- Technology Resale: Resale of technology solutions from vendor partners including cloud telephony, networking equipment, cybersecurity platforms, and AV hardware
- Talent Acquisition: Sourcing and placing IT and Cyber/Legal professionals for clients on full-time or contractor basis through Talentworx division
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Custom pricing based on client requirements |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Softworx product offering
Product offeringCore offering
Softworx delivers IT infrastructure services across six practice areas: Cloud Telephony (UCaaS/CCaaS via 8x8, RingCentral, Content Guru, Zoom and Microsoft Teams Direct Connect), Networking (SD-WAN/SASE, MPLS, WiFi 6, IoT, network switching/routing), Cyber & Compliance (Cynet-backed XDR, incident response, pen testing, CISO-as-a-Service), Audio-Visual solutions (Clevertouch interactive screens, digital signage), IT Managed Services (helpdesk and NOC support), and People Solutions via the Talentworx sub-brand. The firm acts as a technology-vendor agnostic systems integrator and reseller for UK Private and Public Sector organisations.
Product overview
The Softworx Group is an IT infrastructure services company offering a portfolio of six core practice areas: Cloud Telephony, Networking, Cybersecurity, Audio-Visual Solutions, IT Managed Services, and People Solutions (Talentworx). The company operates through its main brand and a subsidiary Softworx Services, which was launched in October 2025 to expand networking capabilities. Services include Audio Visual (Clevertouch interactive screens, digital signage), Cloud Telephony (UCaaS/CCaaS via 8x8, RingCentral, Content Guru, Zoom), Networking (SD WAN/SASE, MPLS, IoT, WiFi 6, network switching/routing, wireless surveys), Cyber & Compliance (XDR, incident response, pen testing, CISO as a Service via Cynet), IT Services (managed helpdesk), and Talent Acquisition (Talentworx). The company delivers projects enabling clients to improve outcomes through best-in-breed technologies, serving Private and Public Sector organisations throughout the UK and Globally.
Differentiator
Problem solved
Functional benefit
Brands
- Talentworx: Talent Acquisition division specializing in sourcing and placing IT and Cyber / Legal professionals for clients, on a full-time or contractor basis.
- Softworx Services
Products and services
- Audio Visual Solutions Provides expertise and solutions for meeting room or AV requirements including Clevertouch interactive screens, digital signage, and collaboration technology for enterprise and education environments.
- Cloud Telephony UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service) solutions delivered through partnerships with 8x8, RingCentral, Content Guru, Zoom and Microsoft Teams Direct Connect, enabling organisations to collaborate seamlessly in real time through any device, anywhere.
- Networking Network infrastructure services utilising Software Defined LAN & WAN technologies, SASE, MPLS, Internet Access, IoT, WiFi 6, and Network Switching & Routing solutions to deliver highly available and secure access to applications across all cloud providers.
- Cyber & Compliance Cyber security solutions and compliance standards including Incident Response, Cyber Awareness Training (with KnowBe4), XDR (Extended Detection and Response), Pen Testing, and CISO as a Service to meet business goals and protection against cyber threats.
- IT Services IT Managed Services providing helpdesk support, system maintenance, and access to technical assistance to keep businesses operational when issues arise.
- Talentworx Talent acquisition service under The Softworx Group specialising in sourcing and placing IT and Cyber/Legal professionals for clients on a full-time or contractor basis.
- Softworx Services Systems integrator and network services division offering a technology-led, vendor-agnostic approach with dedicated pre-sales, project delivery, engineering, and ongoing support capabilities for large-scale Network Infrastructure projects across enterprise private and public sector clients.
- Network Operations Centre (NOC) Support Network Operations Centre support involving identifying incidents, escalating when necessary, working to resolve quickly to minimize disruption, including routine checks, system maintenance, and clear communication with teams and users.
- Wireless Surveys Pre and post installation wireless surveys using Ekahau Sidekick 2 (enabling Wi-Fi 7 network design using 6 GHz bandwidth) and HAMINA wireless survey tools (with native integration to Cisco Catalyst Centre and Meraki platforms).
Quantifiable outcome
- Deployed approximately 10,000 wireless access points across client sites
- +2 more outcomes
Companies that use Softworx
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles3 records
Softworx technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability1 record
Feature7 records
Softworx partnerships and signals
Strategic signalPartnerships
27 partnerships are on record, tiered core and secondary.
- CynetcoreSoftworx is a Cynet Platinum partner with over 6 years of partnership. Eddie Trainer, Director of Cyber & Compliance, joined Cynet's inaugural Partner Advisory Council in 2026. Softworx delivers Cynet's all-in-one cybersecurity platform providing XDR, 24/7 SOC, and managed detection and response services to clients.
- Content GurucorePartnership with Content Guru for Contact Centre as a Service (CCaaS) solutions. Softworx co-hosts events with Content Guru including speakers' slots at Scottish Local Authorities Customer Services Managers' Conference.
- 8x8corePartnership with 8x8 for XCaaS (Experience Communications as a Service) and UCaaS solutions. Joint hosting of IT Leaders dinner events at The Kitchin, Edinburgh.
- RingCentralcorePartnership with RingCentral for cloud communications and collaboration solutions. Co-exhibited at SFHA Annual Conference 2022.
- ZoomcorePartnership with Zoom for video conferencing and UCaaS capabilities within Softworx Services division.
- ClevertouchcorePartnership with Clevertouch for interactive display screens and AV solutions. Joint events and case study collaboration including St Leonards school deployment.
- CiscocoreTechnology partnership with Cisco for networking solutions including wireless access points, switches, and routing. Softworx has deployed c10,000 Cisco wireless access points. Team holds Cisco certifications including Cisco Qualified IT Managed Service Engineer.
- HPE ArubacorePartnership with HPE Aruba for networking solutions including SD-WAN and SASE technologies. Softworx utilises Aruba for secure access service edge deployments.
- FortinetcorePartnership with Fortinet for cybersecurity solutions including network security and secure connectivity.
- Palo Alto NetworkscorePartnership with Palo Alto Networks for next-generation firewall and cybersecurity platform solutions.
- KnowBe4secondaryPartnership with KnowBe4 for security awareness training. Joint webinar on AI-driven threats and modern attack paths.
- CrowdStrikesecondaryPartnership with CrowdStrike for endpoint protection and threat intelligence within cybersecurity solution portfolio.
- KaseyasecondaryPartnership with Kaseya for IT management and security solutions.
- AcumensecondaryPartnership with Acumen for cybersecurity and compliance solutions.
- StarlinksecondaryPartnership with Starlink for satellite internet connectivity solutions enabling low-latency connections in remote locations.
- Extreme NetworkssecondaryPartnership with Extreme Networks for networking solutions including switches and wireless infrastructure.
- AvayacorePartnership with Avaya for telephony systems. Delivering telephony solutions supporting UK office networks for clients like Hulley & Kirkwood since 2017.
- Microsoft (Teams Direct Connect)coreEnabling Microsoft Teams as a full cloud-based UC solution with Enterprise-grade telephony through Direct Routing, allowing businesses to leverage existing Teams investment.
- ExteritysecondaryPartnership with Exterity for IPTV and digital signage solutions deployed in student accommodation properties.
- SamsungsecondaryPartnership with Samsung for display and visual solutions within AV portfolio.
- BarcosecondaryPartnership with Barco for professional display and collaboration solutions.
- YealinksecondaryPartnership with Yealink for audio and video conferencing endpoint solutions.
- NeatsecondaryPartnership with Neat for video conferencing device solutions.
- LogitechsecondaryPartnership with Logitech for video conferencing and collaboration peripheral solutions.
- Poly (Plantronics)secondaryPartnership with Poly for audio and video solutions including headsets and conference phones.
- InVentrysecondaryPartnership with InVentry for visitor management and identification solutions.
- PeplinksecondaryPartnership with Peplink for SD-WAN and connectivity solutions including bandwidth bonding and traffic steering.
Scale indicators5 records
Recent moves7 records
Expansion highlights6 records
Softworx competitors and assessment
Company assessmentDirect peers
- Gamma Communications: UK-listed provider of UCaaS, broadband and managed connectivity services to enterprises and public sector — directly overlaps with Softworx's Cloud Telephony and Networking practices and its UK partner-led go-to-market.
- Maintel: UK provider of cloud communications, UCaaS/CCaaS and managed IT services to enterprise and public sector; competes head-to-head with Softworx in telephony, networking and managed services.
- Exponential-e: UK MSP combining cloud networking, cyber security (SOC), UCaaS and managed services for enterprise and public sector — closest like-for-like competitor in scope and customer profile.
- Wavenet: UK provider of unified communications, connectivity, cloud and cyber security for mid-market and enterprise; comparable in vendor-agnostic, partner-led model and vertical mix.
- Six Degrees Group: UK managed cloud, connectivity and UCaaS provider serving enterprise and public sector; competes in the same partner-led, mid-market SI space as Softworx.
- ANS Group: UK managed cloud, security and digital services provider for enterprise and public sector; similar partner-led model with comparable customer verticals and services.
- Trustmarque: UK IT solutions provider focused on software, cloud, cyber and managed services for enterprise and public sector — overlapping vendor-agnostic, partner-led model and customer base.
Broad incumbents
- Daisy Corporate Services: Established UK managed services, connectivity and cloud provider with a much larger footprint; competes across many of Softworx's practice areas but as a broader incumbent rather than niche specialist.
- Computacenter: Major UK/European systems integrator selling enterprise infrastructure, networking and managed services; overlaps with Softworx's networking, security and managed-services practices at the upper end.
Regional players
- KCOM: UK managed connectivity, cloud and UCaaS provider with strong regional (Humberside/Yorkshire) roots; competes with Softworx in UK public-sector connectivity but primarily in different geographies.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Softworx social profiles
Digital presenceSoftworx financial estimates
Financial estimateRevenue estimate
Valuation estimate
Softworx leadership team
Management profileNumber of profiles
Profiles7 records
Softworx funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Softworx M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Softworx
What does Softworx do?
Softworx delivers IT infrastructure services across six practice areas: Cloud Telephony (UCaaS/CCaaS via 8x8, RingCentral, Content Guru, Zoom and Microsoft Teams Direct Connect), Networking (SD-WAN/SASE, MPLS, WiFi 6, IoT, network switching/routing), Cyber & Compliance (Cynet-backed XDR, incident response, pen testing, CISO-as-a-Service), Audio-Visual solutions (Clevertouch interactive screens, digital signage), IT Managed Services (helpdesk and NOC support), and People Solutions via the Talentworx sub-brand. The firm acts as a technology-vendor agnostic systems integrator and reseller for UK Private and Public Sector organisations.
Is Softworx a public or private company?
Softworx is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Softworx founded?
Softworx was founded in 2017. It employs 11 to 50 people.
Where is Softworx based?
Softworx is headquartered in Glasgow, United Kingdom, in the Europe region.
How does Softworx make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services & Project Delivery, technology Resale and talent Acquisition.
Who are Softworx's main competitors?
Direct peers on record are Gamma Communications, Maintel, Exponential-e, Wavenet, Six Degrees Group, ANS Group and Trustmarque. Broad incumbents are Daisy Corporate Services and Computacenter. KCOM is listed as a regional player.
Does Softworx have an API?
No public API is recorded for Softworx.
What industry is Softworx in?
Softworx's product category is Managed IT Infrastructure Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 54151 and its SIC code is 7385.