55PBX Cloud Contact Center
55PBX is a Brazilian cloud-based CCaaS provider offering a Virtual PBX and omnichannel contact-center platform with CTI, OAuth-based CRM/helpdesk integrations, and AI-enabled IVR. It serves 4,000+ customers ranging from SMBs to Brazilian enterprise names across financial services, retail, logistics, and healthcare.
- Company typePrivate
- Founded2016
- HeadquartersSão Paulo, Brazil
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
55PBX Cloud Contact Center firmographics
Firmographics- Name
- 55PBX Cloud Contact Center
- Legal name
- 55 Telecom Comunicação LTDA
- Website
- https://55pbx.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- 55PBX is a Brazilian cloud-based CCaaS provider offering a Virtual PBX and omnichannel contact-center platform with CTI, OAuth-based CRM/helpdesk integrations, and AI-enabled IVR. It serves 4,000+ customers ranging from SMBs to Brazilian enterprise names across financial services, retail, logistics, and healthcare.
- Ownership category
- akta.pro rank
55PBX Cloud Contact Center industry classification
Industry- Product category
- Cloud Contact Center as a Service (CCaaS)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where 55PBX Cloud Contact Center is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
55PBX Cloud Contact Center business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Licenses: Monthly or annual subscription model based on license tiers (Basic, Premium, Enterprise). Each tier provides different feature sets including extension management, call handling, integrations, and advanced capabilities. Pricing is per-extension with unlimited extensions available on all plans.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic - Entry-level plan with outbound calling, SMS, time tracking, and basic telephony features |
| Subscription | Monthly | Premium - Mid-tier plan with full integrations, real-time KPIs, and advanced IVR capabilities |
| Subscription | Monthly | Enterprise - Full-featured plan with dialer, PCI-compliant IVR, AD integration, and premium functionality |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
55PBX Cloud Contact Center product offering
Product offeringCore offering
55PBX operates a cloud-based Contact Center as a Service (CCaaS) platform built around a Virtual PABX (VoIP/SIP) for Brazilian businesses. The platform delivers omnichannel communications (voice, SMS, WhatsApp, chat, video), API-driven Dynamic IVR, automatic dialer, real-time monitoring, and native OAuth integrations with major CRMs and helpdesks.
Product overview
55PBX is a cloud-based Contact Center as a Service (CCaaS) platform offering a comprehensive Virtual PABX solution with VoIP/SIP telephony. The core product is the Virtual PABX supplemented by the Admin Platform for account management. Key sub-products include Webphone (embedded dialing interface), Realtime Wallboard (live monitoring), Softphone (software phone), Discadora (automatic dialer), and various IVR solutions (URA Dinâmica, URA Segura PCI, URA Eletrônica). The platform provides SMS services, 0800 toll-free numbers, time tracking, and satisfaction surveys (NPS/CSAT). The three-tier pricing structure includes Basic (free, outbound-only), Premium (API integrations, WhatsApp, real-time KPIs), and Enterprise (full-featured with dialer and PCI compliance). All plans leverage OAuth-based integrations with popular CRMs (Zendesk, Salesforce, HubSpot, Pipedrive) and helpdesk platforms, powered by CTI technology for computer-telephone integration.
Differentiator
Problem solved
Functional benefit
Brands
- 55PBX Platform: Admin platform for managing extensions, queues, schedules, greetings, and IVRs with real-time dashboards and reporting
- 55PBX Realtime
- 55PBX Webphone
- 55PBX Softphone
- 55PBX App
Products and services
- Virtual PABX (PABX Virtual) Cloud-based Virtual PBX delivering complete business telephone service via VoIP/SIP, eliminating the need for physical on-premise PBX equipment and supporting intelligent cloud telephony for offices and contact centers.
- Admin Platform Centralized administrative platform for managing extensions, queues, call schedules, greetings, IVRs, cost reports, time tracking, call recordings, and real-time team dashboards.
- Webphone Web-based dialing interface embedded within helpdesk systems for making, receiving, and transferring calls, with contact saving, ticket viewing, chat access, and customized break times.
- Realtime Wallboard Real-time monitoring dashboard showing team performance, waiting queues, and agent call status for live contact center operations management.
- Softphone Software-based phone application for making and receiving calls on desktop and mobile devices without physical desk phones.
- SMS SMS messaging service for customer communication, including outbound SMS dispatch capabilities.
- Discadora (Auto Dialer) Automatic dialer system for outbound sales, telemarketing, and campaign operations, with API-driven contact list management.
- URA Dinâmica (Dynamic IVR / Self-Service) API-driven Dynamic IVR with CTI technology for customer identification, enabling self-service for order inquiries, delivery tracking, password changes, and other simple cases without agent interaction.
- URA Segura PCI (PCI-Compliant Secure IVR) PCI-compliant Secure IVR for handling sensitive payment card data during phone transactions.
- URA Eletrônica com Text to Speech Electronic IVR with Text-to-Speech capability for automated voice responses in multiple languages.
- Televendas (Telesales) Telemarketing and telesales solution for outbound sales campaigns, integrated with the automatic dialer and call recording.
- 0800 Toll-Free Service 0800 toll-free number service for inbound customer calls.
- Relógio de Ponto (Time Tracking) Virtual time tracking system that records agent punch-in/out events through Webphone and mobile application for remote work monitoring and payroll support.
- Pesquisa de Satisfação (NPS / CSAT) Customer satisfaction survey module measuring NPS (Net Promoter Score) and CSAT to track service quality and gather customer feedback.
- Custom Reports and Dashboards (Power BI) Custom reporting and dashboards built through APIs and Power BI integration, providing on-demand business-specific metrics for customer service performance.
Quantifiable outcome
- 88.55% of customer interactions retained through self-service automation (Acesso case)
- +4 more outcomes
Companies that use 55PBX Cloud Contact Center
Customer profileNamed customers14 records
Segments9 records
Ideal customer profiles3 records
55PBX Cloud Contact Center technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration19 records
AI capability8 records
Feature12 records
55PBX Cloud Contact Center partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core, major and standard.
- EmbratelcorePartnership with Embratel for premium telephony services providing high-quality voice connectivity for 55PBX platform users. Part of the Basic plan offering.
- Vivo (Telefônica)corePartnership with Vivo for premium telephony services as part of the Basic plan. Provides local carrier connectivity for Brazilian customers.
- ZendeskcoreNative integration with Zendesk CRM enabling OAuth authentication, unified screens, simultaneous ticket creation with service information, click-to-call, and customer service history visibility.
- SalesforcecoreNative integration with Salesforce CRM for sales and service workflows, enabling call logging, customer data synchronization, and contact management.
- HubSpotmajorIntegration with HubSpot CRM for inbound lead capture and customer relationship management with click-to-call functionality.
- PipedrivemajorCRM integration with Pipedrive for sales-focused telephony, including click-to-call and call activity tracking within sales pipeline.
- FreshDeskmajorHelpdesk integration with FreshDesk providing ticketing, customer history, and click-to-call capabilities for customer service operations.
- VTEXmajorIntegration with VTEX commerce platform enabling real-time order status and delivery tracking through IVR based on VTEX data, deployed for Pandora case.
- MovideskstandardHelpdesk integration with Movidesk for ticket management and customer service workflow automation.
- Microsoft TeamsstandardIntegration with Microsoft Teams for unified communications and collaboration within enterprise environments.
- Hi PlatformstandardIntegration with Hi Platform customer service solution for enhanced contact center capabilities.
- MagentostandardE-commerce platform integration with Magento for retail businesses requiring unified customer data.
- ZohostandardIntegration with Zoho CRM suite for customer management and sales automation.
- SAPstandardEnterprise integration with SAP systems for large organizations requiring ERP connectivity.
- RD StationstandardIntegration with RD Station marketing automation platform for lead management and customer engagement.
- OctadeskstandardHelpdesk integration with Octadesk for Brazilian customer service operations.
- PlusoftstandardIntegration with Plusoft contact center solutions for enhanced customer service capabilities.
- NectarstandardIntegration with Nectar customer experience platform for enhanced service capabilities.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
55PBX Cloud Contact Center competitors and assessment
Company assessmentDirect peers
- RingCentral: Cloud UCaaS/CCaaS vendor with a hosted telephony core, IVR, omnichannel, and large integrations marketplace. The closest large-scale analog to 55PBX's PBX-first product positioning with contact center layered on top.
- Five9: Cloud CCaaS provider targeting mid-market and enterprise contact centers with omnichannel routing, IVR, and AI-driven automation. Closely aligned with 55PBX in feature set (dynamic IVR, dialer, real-time wallboard, CRM integrations) and customer profile.
- Talkdesk: Cloud-native CCaaS platform serving enterprise contact centers with omnichannel, AI, and CRM integrations. Directly comparable to 55PBX in product scope (IVR, dialer, omnichannel, CRM-native integrations) and target buyer (mid-market and enterprise CX leaders), with Portuguese-founded DNA giving it strong Latin America overlap.
- Genesys Cloud: One of the leading global CCaaS platforms with deep IVR, ACD, workforce engagement, and AI capabilities. Directly competes for the same enterprise buyers (banks, healthcare, retail) that 55PBX serves in Brazil, and has been expanding LATAM presence.
- NICE CXone (NICE inContact): Enterprise-grade cloud CCaaS offering omnichannel routing, IVR, analytics, and workforce engagement. Directly comparable as a competitor for enterprise contact center deals in financial services, healthcare, and retail — verticals where 55PBX has named customers.
- 8x8 Contact Center: Cloud platform combining UCaaS and CCaaS, including hosted PBX, omnichannel contact center, and CRM integrations. Comparable to 55PBX's combined Virtual PBX plus contact center offering and SME-to-enterprise customer targeting.
Broad incumbents
- Avaya Experience Platform: Established UC/CC vendor transitioning customers from on-prem to cloud CCaaS. Replaces the legacy PBX estate that 55PBX targets, and competes for large enterprise voice and contact center budgets in Brazil.
- Twilio (Flex + Voice): CPaaS leader whose programmable voice/SMS APIs and Flex contact center product overlap with 55PBX's omnichannel and API-first positioning. A broader platform incumbent whose contact center offering competes for the same API-first enterprise architectures.
Regional players
- TotalVoice: Brazilian VoIP and telephony API provider focused on programmable voice, SMS, and PBX capabilities. Comparable regional peer with CPaaS-style APIs and Brazilian carrier integrations, overlapping 55PBX's API-first positioning in the local market.
- DirectCall: Brazilian cloud telephony and contact center provider offering VoIP, PABX Virtual, and omnichannel solutions. Direct regional peer competing for Brazilian SMBs and enterprises on similar product positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
55PBX Cloud Contact Center social profiles
Digital presence55PBX Cloud Contact Center financial estimates
Financial estimateRevenue estimate
Valuation estimate
55PBX Cloud Contact Center leadership team
Management profileNumber of profiles
55PBX Cloud Contact Center funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
55PBX Cloud Contact Center M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 55PBX Cloud Contact Center
What does 55PBX Cloud Contact Center do?
55PBX operates a cloud-based Contact Center as a Service (CCaaS) platform built around a Virtual PABX (VoIP/SIP) for Brazilian businesses. The platform delivers omnichannel communications (voice, SMS, WhatsApp, chat, video), API-driven Dynamic IVR, automatic dialer, real-time monitoring, and native OAuth integrations with major CRMs and helpdesks.
Is 55PBX Cloud Contact Center a public or private company?
55PBX Cloud Contact Center is a private company. It is classified as unknown and is currently operating.
When was 55PBX Cloud Contact Center founded?
55PBX Cloud Contact Center was founded in 2016. It employs 51 to 100 people.
Where is 55PBX Cloud Contact Center based?
55PBX Cloud Contact Center is headquartered in São Paulo, Brazil, in the Latin America region.
How does 55PBX Cloud Contact Center make money?
One revenue line is on record: subscription Licenses.
Who are 55PBX Cloud Contact Center's main competitors?
Direct peers on record are RingCentral, Five9, Talkdesk, Genesys Cloud, NICE CXone (NICE inContact) and 8x8 Contact Center. Broad incumbents are Avaya Experience Platform and Twilio (Flex + Voice). Regional players are TotalVoice and DirectCall.
Does 55PBX Cloud Contact Center have an API?
Yes. 55PBX provides a REST API that enables integration with external systems. Configurations are performed through a visual interface without modifying code. The PABX integration is focused on OAuth technology, allowing users to have everything on the same screen with tickets created simultaneously with all service information. APIs allow fetching user data, creating tickets, managing contact lists in the Dialer, using chat, and more. Integration with Power BI enables custom reports and dashboards through APIs.
What industry is 55PBX Cloud Contact Center in?
55PBX Cloud Contact Center's product category is Cloud Contact Center as a Service (CCaaS). Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its SIC code is 7385.