Sysgen Solutions
Sysgen Solutions is a privately held Calgary-based Managed Service Provider founded in 1995, delivering managed IT, security, cloud (SysGen Atmosphere), and Microsoft-centric collaboration services to SMBs across Western Canada through dedicated embedded technician teams.
- Company typePrivate
- Founded1995
- HeadquartersCalgary, Canada
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Sysgen Solutions does
Sysgen Solutions Group is a privately held Canadian Managed Service Provider founded in 1995 and headquartered in Calgary, Alberta. The company delivers managed IT services to small and medium-sized businesses (SMBs) across Western Canada through a "Dedicated IT Support Model" that assigns embedded technician teams to each client, contrasting with the call-center support approach common to larger MSPs. Sysgen reports supporting more than 10,000 user licenses and operates five offices in Calgary, Edmonton, Red Deer, Vernon, and Kelowna. Its primary segments are SMBs generally, with documented vertical expertise in legal, medical/healthcare, accounting, manufacturing, and nonprofit organizations — the latter served through the SysGen Cares program offering two years of free IT support.
The product portfolio is organized around core Managed IT Services, with adjacent offerings spanning Managed Security (SysGen Secure), the proprietary SysGen Atmosphere cloud platform (built with Lenovo, Nutanix, and a Canadian tier-3 data center), Backup & Business Continuity (Datto Blue Diamond partner), IT Consulting and Digital Transformation, Infrastructure (virtualization, hyperconvergence, networking, storage), Collaboration (Microsoft Teams/Teams Rooms/Teams Phone, Managed Modern Workplace, Office 365), and IT Procurement. Recent product additions include a Microsoft 365 Copilot Readiness Assessment (2025-05) and a Digital Priority Assessment (2025-04), positioning SysGen as an SMB-facing adoption partner for the Microsoft generative-AI rollout. The technology stack is anchored by Platinum/Gold-tier partnerships with Sophos (MDR-integrated security), Microsoft (Solutions Partner Modern Work / Gold), Datto (Blue Diamond), and Lenovo (360 Platinum), supplemented by Cisco Meraki, Fortinet, Proofpoint, VMware, Nutanix, and others.
The business model is hybrid: recurring monthly flat-fee managed services (subscription contracts including SysGen Atmosphere, SysGen Secure, Managed Modern Workplace, and ongoing support) layered with project-based professional services (IT consulting, infrastructure assessments, digital transformation, project management, Wi-Fi surveys) and IT procurement reselling. Founder & Chairman Lyle Richardet leads an independently owned firm that has grown organically over three decades without disclosed PE/VC backing, M&A, or public-market activity. Awards include repeat placement on the Channel Futures MSP 501 list (2023, 2026), Cloudtango MSP Select 2025, Canada's Top Small & Medium Employers (2018, 2019, 2021, 2022), Alberta Top 70 Employers (2017, 2018, 2022), and Datto Canadian Partner of the Year 2017.
Sysgen Solutions firmographics
Firmographics- Name
- Sysgen Solutions
- Legal name
- SysGen Solutions Group
- Website
- https://sysgen.ca
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Sysgen Solutions is a privately held Calgary-based Managed Service Provider founded in 1995, delivering managed IT, security, cloud (SysGen Atmosphere), and Microsoft-centric collaboration services to SMBs across Western Canada through dedicated embedded technician teams.
- Ownership category
- akta.pro rank
Sysgen Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Security Operations Center (SOC) as a Service (BPAEADAB), Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where Sysgen Solutions is headquartered
LocationHeadquarters
- HQ city
- Calgary
- HQ country
- Canada
- HQ region
- North America
Offices5 records
Markets served
Sysgen Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring monthly fees for comprehensive IT support including maintenance, assessments, optimization, proactive monitoring, security, and dedicated technician support. Operates on a flat fee model to ensure accountability and align incentives.
- IT Consulting & Project Services: One-time and project-based revenue from IT assessments, infrastructure planning, digital transformation, project management, and technology consulting engagements.
- IT Procurement Services: Revenue from hardware and software procurement, vendor management, and technology purchasing services. Specialists source and manage technology products aligned with client business goals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Flat fee managed IT services |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Sysgen Solutions product offering
Product offeringCore offering
Sysgen Solutions Group is a Canadian Managed Service Provider (MSP) delivering managed IT services, cybersecurity, cloud storage, IT consulting, backup and business continuity, infrastructure, collaboration, and IT procurement to small and medium-sized businesses across Western Canada. The company uses a proprietary Dedicated IT Support Model® that assigns dedicated technician teams to each client, supported by partnerships with Microsoft, Sophos, Cisco, Lenovo, Datto, and other technology vendors, and complemented by its own SysGen Atmosphere cloud storage solution and SysGen Secure managed security offering.
Product overview
SysGen Solutions Group is a Canadian Managed Service Provider (MSP) offering a unified portfolio of IT services organized around its proprietary Dedicated IT Support Model. The core offering is Managed IT Services, supported by specialized sub-products and solution areas including Managed Security (SysGen Secure), SysGen Atmosphere (proprietary cloud storage built with Lenovo/Nutanix), IT Consulting, Backup & Business Continuity, Infrastructure (Virtualization, Hyperconvergence, Networking, Storage), Collaboration Solutions (Microsoft Teams, Teams Rooms, Teams Phone, Office 365, Managed Modern Workplace), and IT Procurement. The company also offers targeted assessments including the Digital Priority Assessment, Microsoft 365 Copilot Readiness Assessment, and Microsoft New Commerce Experience Advisory. Services are delivered through dedicated technician teams across offices in Calgary, Edmonton, Red Deer, Vernon, and Kelowna, backed by strategic technology partnerships with Microsoft (Gold Partner), Sophos (Platinum Partner), Cisco, Lenovo, Datto, Fortinet, Proofpoint, VMware, Nutanix, Eaton, and others.
Differentiator
Problem solved
Functional benefit
Brands
- SysGen Atmosphere: Proprietary cloud solution built specifically for small and medium businesses, designed for safe, reliable data storage in Canada, partnering with Lenovo, Nutanix, and a tier three security data center.
- SysGen Secure
Products and services
- Managed IT Services Comprehensive managed IT support including 24/7 real-time monitoring, preventative maintenance, dedicated assigned technicians, security scanning, backup verification, assessments, and optimization tailored to each client's business. Targeted at SMBs that lack internal IT capacity.
- Managed Security (SysGen Secure) Cybersecurity services taking a three-pronged approach emphasizing people, policy, and technology, backed by Microsoft and Sophos. Includes vulnerability assessments, penetration testing, cybersecurity strategy development, MFA implementation, and ongoing security training for SMB clients.
- SysGen Atmosphere Cloud Storage Proprietary cloud storage and management solution built in partnership with Lenovo, Nutanix, and a Canadian tier-three data center. Provides automated backups, two-factor authentication, and data tracking for small and medium businesses.
- IT Consulting Strategic IT consulting services including infrastructure and cybersecurity assessments, IT strategy roadmaps, project management, and senior IT specialists delivering projects on time and on budget. Targeted at SMBs seeking technology strategy alignment.
- Backup and Business Continuity Cloud backup and disaster recovery services ensuring data protection and rapid restoration through virtualized backups that continually send data to the cloud. SysGen was the 2017 Datto Canadian Partner of the Year.
- Infrastructure Services IT infrastructure optimization covering virtualization, networking, hyperconvergence, and storage to ensure that everything from passwords to data security is optimized to support the business.
- Collaboration Solutions Collaboration tools powered by Cisco and Microsoft partnerships, encompassing Microsoft Teams, Cisco Spark, and Office 365 for real-time communication, file sharing, and face-to-face interaction. Targeted at SMBs modernizing communication.
- IT Procurement IT procurement services assessing technology needs, managing vendor relationships, and sourcing hardware and software including network, server, application, workstation, and print equipment to ensure cost-effective, high-quality technology investments.
- Digital Transformation Services Digital transformation advisory covering business analysis, application support, change management, training and documentation, and project management to guide SMBs through technology-driven business improvements.
Quantifiable outcome
- Detected and shut down email inbox compromise within three minutes using Sophos MDR integrated with Microsoft 365
- +3 more outcomes
Companies that use Sysgen Solutions
Customer profileNamed customers8 records
Segments6 records
Ideal customer profiles3 records
Sysgen Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability2 records
Feature2 records
Sysgen Solutions partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and major.
- SophoscoreSophos Platinum Partner - highest level cybersecurity partnership. SysGen deployed Sophos Managed Detection and Response (MDR) as centerpiece of security offering, providing 24/7 threat detection and response. Sophos MDR integrated with Microsoft 365 enables rapid threat response (e.g., email compromise detected and shut down within three minutes).
- MicrosoftcoreMicrosoft Solutions Partner Modern Work certification and Gold Partner status. SysGen leverages Microsoft 365, Azure, Teams, SharePoint, and security tools. Deep integration with Microsoft ecosystem for collaboration, security, and cloud solutions.
- DattocoreDatto Blue Diamond Partner - highest tier. Awarded Datto Canadian Partner of the Year 2017. Specializes in virtualized backups and business continuity solutions with cloud-based data protection.
- LenovocoreLenovo 360 Platinum partner and Gold Partner. Lenovo provides server appliances for SysGen Atmosphere cloud solution. Part of proprietary cloud infrastructure build.
- Cisco MerakimajorCisco Meraki cloud networking partner providing IT solutions for networking and infrastructure needs.
- NutanixmajorNutanix cloud convergence and virtualization partner. Part of proprietary SysGen Atmosphere cloud solution build alongside Lenovo and tier-3 Canadian data center.
- FortinetmajorFortinet cybersecurity and network security solutions partner providing firewall and network protection capabilities.
- ProofpointmajorProofpoint cybersecurity and email protection partner for advanced email security and data loss prevention.
- VMwaremajorVMware Partner Premier Solution Provider for virtualization, server, and cloud infrastructure solutions.
- ThinkTelmajorThinkTel partnership for Microsoft Teams Phone deployment. Ensures smooth, accurate, and timely deployments of Teams Phone solutions for business communications.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Sysgen Solutions competitors and assessment
Company assessmentDirect peers
- WBM Technologies: Western Canadian IT solutions and managed services provider with offices across the Prairies, serving SMB and mid-market customers with similar Microsoft-centric managed IT, infrastructure, and procurement offerings.
- Long View Systems: Canadian-headquartered IT solutions and managed services firm with strong Western Canada presence; competes directly with SysGen on Microsoft-based managed IT, cloud, and hybrid infrastructure for mid-market and enterprise clients.
- Compugen: Canadian IT services and solutions provider delivering managed services, cloud, and end-user computing; comparable to SysGen in target customer (Canadian mid-market) and Microsoft-centric delivery model.
- Softchoice: Large Canadian IT solutions and managed services provider with deep Microsoft alignment; offers similar cloud, managed, and procurement services to mid-market and enterprise clients across Canada, overlapping with SysGen's SMB focus at the upper end.
- Jolera: Canadian managed IT services and security provider offering cloud, infrastructure, and managed security to SMBs and mid-market; competes with SysGen on similar Microsoft and security stacks.
Broad incumbents
- CDW Canada: Subsidiary of CDW Corporation, a large North American IT solutions and services provider offering managed services, cloud, security, and hardware procurement — a broader incumbent that competes with SysGen on procurement and managed services for SMB and enterprise.
- Insight Canada: Canadian arm of Insight Enterprises, a global IT solutions and services company providing managed services, cloud, and modern workplace solutions — competes with SysGen in the SMB and mid-market on Microsoft-centric engagements.
- IBM Canada Managed Services: Global systems integrator and managed services provider with Canadian operations; overlaps with SysGen on infrastructure managed services, backup/DR, and security for mid-market and enterprise clients.
- Accenture Canada: Global professional services firm with a large Canadian practice delivering cloud, security, and managed services; competes with SysGen only at the upper end of the mid-market on digital transformation and cloud migration.
Others
- Kaseya: Provider of MSP tooling platforms (RMM, PSA, security) used by SysGen to run its managed service operations; an enabling ecosystem vendor rather than a direct competitor, but its M&A of MSP software vendors shapes SysGen's operating cost base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Sysgen Solutions social profiles
Digital presenceSysgen Solutions compliance and trust
Trust signalCompliance5 records
Sysgen Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sysgen Solutions leadership team
Management profileNumber of profiles
Profiles1 record
Sysgen Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sysgen Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sysgen Solutions
What does Sysgen Solutions do?
Sysgen Solutions Group is a Canadian Managed Service Provider (MSP) delivering managed IT services, cybersecurity, cloud storage, IT consulting, backup and business continuity, infrastructure, collaboration, and IT procurement to small and medium-sized businesses across Western Canada. The company uses a proprietary Dedicated IT Support Model® that assigns dedicated technician teams to each client, supported by partnerships with Microsoft, Sophos, Cisco, Lenovo, Datto, and other technology vendors, and complemented by its own SysGen Atmosphere cloud storage solution and SysGen Secure managed security offering.
Is Sysgen Solutions a public or private company?
Sysgen Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Sysgen Solutions founded?
Sysgen Solutions was founded in 1995. It employs 101 to 250 people.
Where is Sysgen Solutions based?
Sysgen Solutions is headquartered in Calgary, Canada, in the North America region.
How does Sysgen Solutions make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting & Project Services and IT Procurement Services.
Who are Sysgen Solutions's main competitors?
Direct peers on record are WBM Technologies, Long View Systems, Compugen, Softchoice and Jolera. Broad incumbents are CDW Canada, Insight Canada, IBM Canada Managed Services and Accenture Canada. Kaseya is listed as an others.
Does Sysgen Solutions have an API?
No public API is recorded for Sysgen Solutions.
What industry is Sysgen Solutions in?
Sysgen Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEADAB, Security Operations Center (SOC) as a Service. Its NAICS code is 54151 and its SIC code is 7370.