CallShaper, LLC

What CallShaper, LLC does

CallShaper, LLC is a privately held, Maryland-domiciled software company that builds a 100% cloud-native contact center platform serving blended inbound and outbound call operations. The platform is delivered entirely as cloud-based SaaS over VoIP, requiring no on-premise hardware, and unifies predictive dialing, dynamic IVR, skill-based routing, omnichannel communication (voice, SMS, chat), real-time analytics, supervisor coaching tools (barge/monitor/whisper), and a no-code drag-and-drop script builder. Built-in compliance tooling covers HIPAA (with BAA availability), TCPA, STIR/SHAKEN, PCI-DSS Ready, and TLS-encrypted data handling, positioning the product for healthcare, insurance/Medicare, political, and telephone answering service (TAS) buyers. Supporting applications include web-based Agent, Supervisor, and Manage consoles, with API/webhook and Zapier integration for lead posting, CRM sync, and workflow automation.

The company's product portfolio is organized around the core Cloud Contact Center Platform plus four modules: Inbound Call Center Software, Outbound Call Center Software (with predictive dialer), Telephone Answering Service Software, and AI Agents (launched 2026) for workflow automation. CallShaper derives revenue from a per-seat monthly subscription that bundles most features and compliance protections, with volume discounts for larger teams, non-profit pricing, and month-to-month flexibility. Go-to-market is sales-led, combining content marketing, SEO/SEM, demo-based inside sales, and self-service seat scaling for SMBs, while enterprise and mid-market deals run through personalized demos and custom quotes.

CallShaper operates with a lean team of 1-10 employees and reports serving thousands of users across healthcare, insurance, travel/hospitality, telecommunications, and answering services. The company is bootstrapped with no disclosed funding rounds, M&A activity, or parent-company ownership, and explicitly restricts service to the United States and Canada. Strategic emphasis is on ease-of-use, rapid onboarding (typically under a week), and regulatory-ready operations for buyers who would otherwise depend on larger legacy CCaaS vendors.

Name

CallShaper, LLC

Legal name

CallShaper, LLC

Website

https://callshaper.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

CallShaper, LLC is a Maryland-based SaaS company that provides 100% cloud-native contact center software for blended inbound and outbound call operations, serving healthcare, insurance, telephone answering services, and government/political buyers via a per-seat subscription model.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Telephone Communications (No Radiotelephone) (4813)

akta.pro industry

PRIMARYHDAIAHAF

Contact Center (CCaaS) & Customer Engagement Voice

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYHLALAJAC

Nurse Triage & Clinical Call-Center Teletriage Platforms

Healthcare & Life Sciences/Telehealth Platforms/Urgent Care & On-Demand Triage Telehealth Platforms

SECONDARYHLAFADAJ

Virtual Urgent Care & On-Demand Teletriage Services

Healthcare & Life Sciences/Healthcare Providers & Systems/Emergency & Urgent Care Services

SECONDARYBPAFAKAC

Telemarketing & Telesales Services (Outbound/Inbound)

Business & Public Services/Marketing, Advertising & PR Services/Direct Marketing & Lead Generation (Email, Telemarketing, Demand Gen)

SECONDARYBPAAADAE

Telesales & Inside Sales Outsourcing (B2B/B2C)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Telemarketing, Telesales & Lead Generation

Keywords

• Cloud contact center software
• Predictive dialer software
• Telephone answering service software
• Inbound call center software
• Outbound call center software

Headquarters

HQ city

Perry Hall

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Per-Seat Software Subscription: CallShaper uses a simple per-seat pricing model where each seat includes access to most features, compliance protections, and support. Volume discounts are available for larger teams. The subscription allows scaling seats up or down at any time.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

CallShaper provides a unified, 100% cloud-based contact center software platform that handles inbound customer service, outbound sales and marketing campaigns, and specialized telephone answering service operations. The platform combines predictive dialing, dynamic IVR, omnichannel routing (voice, SMS, chat), real-time analytics, no-code scripting, and built-in HIPAA/TCPA compliance tools, and is delivered as a per-seat SaaS subscription. Customers include call centers, insurance agencies, healthcare answering services, vacation rental operators, and government organizations across the U.S. and Canada.

Product overview

CallShaper, LLC offers a unified cloud-based contact center platform designed for blended inbound and outbound operations. The core offering is the All-in-One Cloud Contact Center Platform, which integrates multiple modules: Inbound Call Center Software for customer service, Outbound Call Center Software with predictive dialer capabilities, Telephone Answering Service (TAS) Software for specialized dispatch operations, AI Agents for intelligent automation, and Call Center Compliance Software supporting HIPAA and TCPA requirements. Supporting applications include Agent, Supervisor, and Manage applications accessed via web-based interfaces. The platform is 100% cloud-based, eliminating on-premise hardware requirements, and provides omnichannel communication across voice, SMS, and chat channels.

Differentiator

Problem solved

Functional benefit

Products and services

• CallShaper Cloud Contact Center Platform All-in-one cloud-based contact center software supporting both inbound and outbound operations for call centers and answering services. Delivered as a per-seat SaaS subscription with omnichannel communication, real-time analytics, compliance tooling, CRM and API integrations, predictive dialing, and AI capabilities in a unified platform.
• Inbound Call Center Software Cloud-based inbound support solution with omnichannel contact center capabilities including dynamic IVR, skill-based routing, call queuing, and real-time reporting for customer service operations. Targeted at customer support, travel/hospitality, and service organizations.
• Outbound Call Center Software Cloud-based predictive dialer and complete call center software for outbound sales and marketing campaigns. Includes lead management, dialing automation, and campaign analytics for telemarketing and lead generation teams.
• Telephone Answering Service (TAS) Software Purpose-built telephone answering service software for call handling, dispatch, message capture, and real-time reporting. Designed for medical offices, property management, home services, and legal firms needing 24/7 coverage and dispatch coordination.
• AI Agents Intelligent AI-powered agents for automating workflows and scaling contact center operations. Supports inbound and outbound AI interactions alongside human agents.
• Call Center Compliance Software Compliance management solution supporting HIPAA, TCPA, and PCI-DSS requirements. Includes DNC scrubbing, consent management, call recording retention, time-zone enforcement, and audit trails for regulated industries.

Quantifiable outcome

• Most teams go live within 72 hours to a week, including onboarding and training
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature14 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• DNC.comcoreTechnology or IntegrationDNC.com integration provides automatic Do Not Call list scrubbing, number verification, and compliance documentation. This partnership is central to CallShaper's compliance offering for outbound telemarketing campaigns.
• ZapiercoreTechnology or IntegrationZapier integration enables connection with thousands of apps to automate workflows and trigger actions without custom development. Allows leads to flow directly into the dialer and closed sales to transfer to CRM systems.
• ActiveProspectsupportingTechnology or IntegrationLead compliance and consent management integration for outbound calling campaigns.
• CommiosupportingTechnology or IntegrationTelecommunications infrastructure partner providing calling capabilities and number management services.
• OnScript.aisupportingTechnology or IntegrationScript management and optimization integration for enhanced agent scripting capabilities.
• OutboundANIsupportingTechnology or IntegrationCaller ID management and branded caller ID services for improved call deliverability.
• PverifysupportingTechnology or IntegrationPhone number verification and validation services to ensure data quality.
• Blacklist AlliancesupportingTechnology or IntegrationCall blocking prevention and blacklist management services to improve call deliverability.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Direct peers

• Five9: Five9 is a leading enterprise cloud CCaaS platform offering inbound, outbound, omnichannel, and AI agent capabilities. It is directly comparable to CallShaper because both sell cloud-native contact center software with predictive dialing, IVR, and workforce engagement features to BPOs and mid-market/enterprise contact center buyers.
• Talkdesk: Talkdesk provides cloud-based contact center software with AI-powered automation, omnichannel routing, and vertical-specific suites (including healthcare). It competes directly with CallShaper in cloud CCaaS for mid-market and enterprise customers, with stronger AI agent capabilities and a larger partner ecosystem.
• Aircall: Aircall is a cloud-based phone system and contact center solution targeting SMB and mid-market sales and support teams. Directly comparable to CallShaper on cloud CCaaS for smaller BPOs and outbound/inbound teams, with published transparent per-seat pricing.
• Dialpad: Dialpad offers cloud contact center, voice, and AI-powered customer intelligence products. Comparable to CallShaper as a cloud CCaaS vendor with AI features, though with broader UCaaS capabilities and stronger enterprise brand recognition.
• Convoso: Convoso is an outbound contact center platform focused on sales-driven dialing, lead management, and TCPA compliance. Directly comparable to CallShaper's outbound module, particularly for B2C outbound sales and lead generation teams.
• Amtelco: Amtelco provides call center and telephone answering service software tailored to medical answering services, dispatch, and message delivery. Directly comparable to CallShaper's TAS module for the same answering service and healthcare answering customer base.

Broad incumbents

• NICE CXone: NICE CXone is a long-established enterprise CCaaS platform offering inbound/outbound, WEM, AI, and analytics. It overlaps with CallShaper across the core CCaaS feature set but targets a much broader enterprise customer base with deeper CRM and WFO integrations.
• Genesys Cloud: Genesys Cloud is an enterprise CCaaS platform with strong inbound, outbound, omnichannel, and AI orchestration capabilities. Comparable to CallShaper at the product level but with a broader enterprise focus, larger global footprint, and deeper CRM integrations.
• RingCentral Contact Center: RingCentral bundles UCaaS with RingCX (CCaaS), competing directly in cloud contact center software. Comparable to CallShaper on core CCaaS features but differentiated by the unified communications offering and ability to bundle voice, video, and contact center.
• 8x8 Contact Center: 8x8 provides UCaaS combined with CCaaS as a single platform, targeting mid-market and enterprise. Comparable to CallShaper on cloud CCaaS features, with the addition of bundled voice and a global cloud communications backbone.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/callshaper

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CallShaper, LLC