OnScript AI

What OnScript AI does

OnScript AI is a privately held SaaS company founded in 2023 and headquartered at 200 Central Ave., 4th Floor, St. Petersburg, Florida, that builds an AI-powered speech analytics and quality assurance platform for contact centers. The platform is structured as a modular suite anchored by a core AI QA engine claiming 99.5% scoring accuracy without human intervention, covering 100% of calls (versus the industry-standard 2-3% sampling rate), and is complemented by modules including Scorecard, Vocalytics (15-30+ vocal traits), Sentiment Analysis, PII Redaction (PCI-DSS certified, text and audio), Data Validation (CRM reconciliation), Facts Extraction, Intent Analysis, Disposition Settings, Agent Trend Analysis, Agent Coaching, Daily Digest Reports, Outbound Webhooks, Agent Dashboards, and Business Insights. The product line is extended by Darby, a semantic-search AI chat assistant for conversational queries over contact center data, and Agent Assist, a Windows/macOS desktop application providing real-time agent performance tracking.

The company serves contact centers, BPOs, insurance, healthcare, financial services, and performance marketing organizations, addressing the pain point that traditional human QA is expensive, subjective, slow, and limited to a small fraction of calls. Its go-to-market is sales-led, targeting enterprise and mid-market accounts with direct sales and a partner channel of 70+ integrations across CRM, CCaaS, dialer, BI, and HRIS platforms — including Salesforce, HubSpot, Five9, Genesys, Amazon Connect, Convoso, VICI Dial, and others — augmented by a freemium self-serve tier (up to 100 calls or 10 hours of audio per month). OnScript is founder-led by four partners (Kyle Wood as CEO, Mark Berry as CTO, Alan Berry as COO, and Rob Camhe as CRO), operates as an LLC, and holds an unusually broad security and compliance stack for its size: SOC 2 Type II, HIPAA, ISO 27001, PCI-DSS, GDPR, CCPA, and TCPA. Revenue is generated through SaaS subscriptions on usage-based or per-seat models, with no setup fees or long-term contracts; no external funding rounds, revenue figures, or institutional investors are disclosed in the available material.

Name

OnScript AI

Legal name

OnScript, LLC

Website

https://onscript.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

OnScript AI provides an AI-powered speech analytics and quality assurance platform for contact centers and BPOs, scoring 100% of calls at 99.5% accuracy with modules for sentiment, vocalytics, PII redaction, and coaching, sold via SaaS subscriptions and a freemium tier.

Ownership category

akta.pro rank

Product category

Contact Center Quality Assurance Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYHDAAAFAH

Audio & Speech Analytics (call analytics, QA, insights)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYHDAAAFAL

Contact Center Speech AI (agent assist, IVR automation)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYHDAAAFAC

Conversational AI Platforms (chat/voice bots, orchestration)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

Keywords

• Speech analytics platform
• Call quality assurance
• Contact center AI
• Agent performance monitoring
• PII redaction software

Headquarters

HQ city

St. Petersburg

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Software Platform Subscription: SaaS-based quality assurance and speech analytics platform delivered via subscription. Offers usage-based model that scales with actual needs and per-seat model for complete cost control. No setup fees or long-term contracts required.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

OnScript AI provides an AI-powered speech analytics and quality assurance SaaS platform for contact centers. The platform automatically scores 100% of customer calls with 99.5% accuracy, generates sentiment and vocalytics analysis, redacts PII in both transcripts and audio, validates CRM data against call content, and delivers real-time coaching insights to agents and managers.

Product overview

OnScript AI is a modular AI-powered speech analytics and quality assurance platform for contact centers, combining a unified core QA engine with specialized add-on modules. The platform centers on the OnScript AI Platform delivering 99.5% AI accuracy for call evaluation, augmented by Agent Dashboards for real-time agent self-management and Business Insights for analytics. Key modules include Scorecard for intelligent call scoring, Vocalytics for 15+ vocal trait analysis, Sentiment Analysis for emotional insights, PII Redaction for PCI-DSS compliance, Data Validation for CRM accuracy, Facts Extraction for custom data points, Intent Analysis for caller motivation, Disposition Settings for automated categorization, Agent Trend Analysis for performance tracking, Agent Coaching for targeted feedback, Daily Digest Reports for automated summaries, and Outbound Webhook for external integrations. Darby provides semantic search-powered conversational AI access to all data. Agent Assist delivers a dedicated desktop app for real-time agent performance tracking. The platform operates on usage-based or per-seat pricing with no setup fees or long-term contracts.

Differentiator

Problem solved

Functional benefit

Brands

• Darby: AI chat assistant for contact center data, powered by semantic search, enabling natural language queries about campaigns, agent performance, and compliance issues.
• Agent Assist
• Scorecard
• Validation
• Facts
• Disposition
• PII Redaction
• Intent
• Sentiment
• Vocalytics
• Webhook Automation
• Daily Digest Reports
• Agent Trend Analysis
• Agent Coaching

Products and services

• OnScript AI Platform AI-powered speech analytics and quality assurance SaaS platform for contact centers that evaluates 100% of customer calls with 99.5% accuracy. Delivers automated call scoring, sentiment analysis, vocalytics, compliance monitoring, PII redaction, and real-time performance dashboards without human intervention.
• Darby AI chat assistant for contact center data, powered by semantic search and natural language processing. Enables natural language queries about campaigns, agent performance, and compliance with multi-thread conversations, real-time streaming responses, full source citations, and HIPAA compliance.
• Agent Assist Real-time performance tracking desktop application for call center agents, available on Windows and macOS. Provides live dashboards, actionable insights, leaderboards with a coins-based system, and a dispute system for agents to challenge unfair scores.

Quantifiable outcome

• 30-50% reduction in quality control costs
• +9 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration81 records

AI capability11 records

Feature11 records

Partnerships

20 partnerships are on record, tiered core and minor.

• Outbound ANIcoreTechnology or IntegrationDialer integration partner providing seamless connectivity for outbound call center operations. Enables automatic call recording processing and quality assurance analysis.
• TLD DialercoreTechnology or IntegrationTechnology integration partner for call center dialer solutions. Facilitates automatic data flow between dialer and OnScript QA platform.
• Call Shaper DialercoreTechnology or IntegrationDialer integration partner enabling automated call recording transfers and quality analysis workflows.
• Call ToolscoreTechnology or IntegrationCall center technology partner providing integration connectivity for QA automation.
• Convoso DialercoreTechnology or IntegrationCloud dialer integration partner enabling seamless call recording processing and analytics delivery.
• BoberdoocoreTechnology or IntegrationLead generation technology partner integrated with OnScript for quality assurance of lead handling.
• AL PerformancecoreTechnology or IntegrationPerformance marketing technology partner providing integration for call analytics and QA.
• GoUnocoreTechnology or IntegrationTechnology integration partner for contact center solutions.
• VICI DialcoreTechnology or IntegrationOpen-source dialer integration partner providing flexible connectivity for call center QA automation.
• Zoto DialercoreTechnology or IntegrationDialer partner enabling integration with OnScript's quality assurance platform.
• The Innovate AdvisorsminorStrategic or Co-development PartnerStrategic advisor partner providing guidance on innovation and business development.
• SalesforcecoreTechnology or IntegrationCRM integration partner enabling automatic CRM data validation and quality scoring against call transcripts.
• HubSpotcoreTechnology or IntegrationCRM integration partner for marketing and sales platform connectivity.
• Five9coreTechnology or IntegrationCCaaS platform integration partner for cloud contact center connectivity.
• GenesyscoreTechnology or IntegrationCCaaS platform integration partner for enterprise contact center solutions.
• Amazon ConnectcoreTechnology or IntegrationAWS contact center platform integration partner.
• TwiliocoreTechnology or IntegrationCommunications platform integration partner for call recording and analytics.
• RingCentralcoreTechnology or IntegrationUCaaS platform integration partner for contact center connectivity.
• NicecoreTechnology or IntegrationContact center analytics platform integration partner.
• VerintcoreTechnology or IntegrationCustomer engagement analytics integration partner.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Five9: Five9 is a major cloud CCaaS provider whose platform increasingly embeds AI quality, summarization, and analytics features. As an OnScript integration partner and adjacent solution, it shapes both distribution and competitive dynamics.
• NICE Ltd. NICE is a long-established enterprise contact-center analytics and workforce engagement vendor. Its NICE Enlighten and Nexidia speech analytics offerings overlap directly with OnScript's QA scoring, sentiment, and compliance use cases for large contact centers, making it the primary incumbent competitor.
• Verint Systems: Verint provides customer engagement analytics, speech analytics, and quality monitoring software to enterprise contact centers. OnScript integrates with Verint and competes with it for QA and speech analytics budgets in mid-market and enterprise segments.
• Genesys: Genesys is a leading CCaaS and customer experience platform with native AI quality and speech analytics. It is both an OnScript integration partner and a broader-scope competitor pursuing enterprise QA budgets.

Direct peers

• Tymeshift (by Telnyx): Tymeshift provides AI-powered workforce engagement and quality assurance for SMB contact centers. It overlaps with OnScript's per-seat QA and coaching use cases but is positioned for smaller customers.
• Calabrio (Calabrio ONE): Calabrio ONE is a cloud contact center workforce engagement suite with quality monitoring, speech analytics, and agent coaching. It targets the same mid-market and enterprise contact-center QA buyer as OnScript with overlapping scoring and analytics capabilities.
• Observe.AI: Observe.AI is an AI-powered conversation intelligence and contact-center QA platform that automates call scoring, sentiment, and coaching. It is one of OnScript's closest head-to-head competitors in AI-driven quality assurance.
• Cresta: Cresta offers real-time AI agent assistance, quality assurance, and conversation intelligence for contact centers. It overlaps with OnScript across AI scoring, agent coaching, and conversational insights for sales and support teams.

Emerging players

• Tethr: Tethr is a conversation intelligence and call analytics platform for contact centers, offering speech analytics, QA scoring, and agent performance insights. It competes with OnScript in mid-market speech analytics deployments.
• Sembly AI: Sembly AI provides AI meeting and conversation intelligence with transcription, summaries, and analytics. It overlaps with OnScript's NLP and call analytics capabilities in adjacent enterprise use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/onscript-ai
• Facebookfacebook.com/onscriptai

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OnScript AI