IT Managed Services
IT Managed Services Limited is a UK-based managed IT services provider founded in 2007, serving 500+ small and medium businesses with outsourced IT, cybersecurity, cloud, VoIP, and software solutions under fixed monthly subscriptions.
- Company typePrivate
- Founded2007
- HeadquartersSkelmersdale, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What IT Managed Services does
IT Managed Services Limited is a privately held, founder-led UK managed IT services provider founded in 2007 and headquartered in Skelmersdale, West Lancashire. The company operates as an outsourced IT department for small and medium businesses (SMBs), primarily across North West England and the wider UK, and reports supporting 500+ businesses. Its portfolio spans five integrated service categories: security (cybersecurity, CyberSmart Active Protect, Webroot, Mimecast, Cyber Essentials compliance), IT support (managed help desk, device management, backup and recovery, storage), software (Microsoft 365, Adobe Creative Cloud, Microsoft Visio, Microsoft Intune), telecoms (3CX VoIP, Cryoserver, Exclaimer), and web services (in-house custom design, hosting, SEO), with cloud infrastructure delivered via Microsoft Azure and AWS.
The technology stack is built entirely on third-party platforms rather than proprietary IP. Core operational technology includes the N-able remote monitoring and management platform (Windows and macOS agents) for device management, Microsoft 365 and Azure for productivity and cloud, AWS as an alternative cloud, 3CX for VoIP, and CyberSmart for SME-focused security monitoring. The company's technical differentiation, where it exists, lies in integration and interoperability across these vendor platforms rather than in proprietary tooling.
The business model is subscription-based with fixed monthly recurring fees; the company advertises a 'predictable, manageable, fixed monthly cost' and delivers quotes on a per-engagement basis with no publicly disclosed tiered pricing. Go-to-market is sales-led and direct, leveraging phone, website contact forms, and email inquiries, supported by content marketing (blog/insights), LinkedIn and Twitter/X presence, a Mailchimp newsletter, and Google Reviews. The company is bootstrapped with no external funding, led by Operations Director Chris Rumsey and Technical Director John Abrahams, and operates with 11-50 employees.
IT Managed Services firmographics
Firmographics- Name
- IT Managed Services
- Legal name
- IT Managed Services Limited
- Website
- https://itmanaged.net
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- IT Managed Services Limited is a UK-based managed IT services provider founded in 2007, serving 500+ small and medium businesses with outsourced IT, cybersecurity, cloud, VoIP, and software solutions under fixed monthly subscriptions.
- Ownership category
- akta.pro rank
IT Managed Services industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), All Other Business Support Services (561499)
- SIC
- Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373), Services-Management Services (8741)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA), Service Desk & ITSM Outsourcing (BPAEAMAF)
Keywords
Where IT Managed Services is headquartered
LocationHeadquarters
- HQ city
- Skelmersdale
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
IT Managed Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Managed IT Services Subscription: The company provides outsourced IT department services on a fixed monthly cost basis. They operate as a complete IT department for clients, offering proactive security, IT support, software management, telecoms, and web services under a predictable subscription model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom managed services packages - quote-based |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
IT Managed Services product offering
Product offeringCore offering
IT Managed Services Limited operates as an outsourced IT department for UK small and medium-sized businesses, delivering managed IT support, cybersecurity, cloud services, VoIP telephony, software licensing, backup and recovery, device management, compliance support, and web design under a subscription-based technology-as-a-service model. The firm combines in-house engineering expertise with third-party platforms to provide round-the-clock monitoring, helpdesk support, and proactive infrastructure management for clients across the North West of England.
Product overview
IT Managed Services operates as a managed IT services provider offering a comprehensive portfolio of technology solutions as a single unified offering. Their core service is acting as a businesses' outsourced IT department. The product portfolio is organized around five main service categories: Security (cybersecurity, CyberSmart, Webroot, Mimecast, physical security), IT Support (Managed IT, Device Management, Backup and Recovery, Storage), Software (Microsoft 365, Adobe Creative Cloud, Microsoft Visio), Telecoms (3CX VoIP, Cryoserver, Exclaimer), and Web (custom website design and hosting). They also offer cloud infrastructure through Microsoft Azure and AWS. All products and services are delivered as managed services where IT Managed handles implementation, management, and support.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
- Cybersecurity Services
Quantifiable outcome
- 12+ years of continuous customer relationships demonstrated through testimonials
- +1 more outcomes
Companies that use IT Managed Services
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles1 record
IT Managed Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
Feature1 record
IT Managed Services partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and secondary.
- MicrosoftcoreMicrosoft partner providing Microsoft 365, Azure Cloud, Microsoft Intune, and Microsoft Visio solutions. The company has been providing Microsoft solutions since 2013 when Office 365 was introduced.
- 3CXcore3CX Partner status approved in 2018. IT Managed moved to sell Voice over IP telephony solutions based on the 3CX platform. 3CX Cloud-based PBX is a key solution offered to clients.
- CyberSmartcoreUK's leading cybersecurity platform for SMEs. IT Managed implements CyberSmart Active Protect for clients, providing 24/7 monitoring, automated policy management, and cyber awareness training.
- JumpCloudsecondaryLeading platform for identity, access, and device management. Offered as part of IT Managed's security and infrastructure solutions.
- WebrootsecondaryCybersecurity solution providing protection against ransomware, phishing, viruses, and identity theft. Offered as part of IT Managed's security stack.
- MimecastsecondaryCloud-based email and web security service. Protects businesses from cyberattacks and harmful websites. Offered as email security solution.
- Amazon Web Services (AWS)secondaryLeading cloud platform providing storage, databases, and analytics solutions. Offered as cloud infrastructure option alongside Azure.
- CryoserversecondaryEmail management software with encryption, secure archiving, and compliance features. Offered for businesses requiring secure email communication.
- ExclaimersecondaryEmail signature management tool for creating and managing professional email signatures across organisations. Offered as productivity and branding tool.
- SplashtopsecondaryRemote access software enabling users to control computers from any device. Offered as remote work and support solution.
- AdobesecondaryAdobe Creative Cloud subscriptions providing access to creative applications including Photoshop, Illustrator, and Premiere Pro. Offered as software solution for businesses.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
IT Managed Services competitors and assessment
Company assessmentDirect peers
- Netstar (UK): UK managed IT services provider focused on IT support, security, and cloud for small and mid-sized businesses. Comparable service catalog (helpdesk, security, cloud, VoIP) and customer base to IT Managed Services.
- ramsac: Surrey-headquartered UK MSP offering outsourced IT support, managed security, cloud services, and strategic IT consultancy to SMBs. Same target buyer, similar subscription-led managed services model.
- Datcom: UK-based outsourced IT department / managed services provider serving SMBs with cyber security, cloud (Microsoft 365, Azure), VoIP and strategic IT advice. Closely comparable geography-to-geography (UK regional) and service portfolio to IT Managed Services.
- BlueRock IT: UK Midlands-based IT managed services provider for small and medium businesses, focused on IT support, cloud, and cybersecurity. Closely aligned business model and SMB target.
- Mirus IT Solutions: South West UK-based outsourced IT support and managed security provider for SMBs. Direct comparable on service mix (managed IT, security, cloud, telecoms) and SMB target segment.
- Chord Consultancy: UK-based managed IT services and cybersecurity consultancy serving SMBs. Direct comparable on outsourced IT, cyber essentials, Microsoft 365/cloud delivery.
- Reward IT: UK managed services provider offering IT support, cyber security, cloud, and VoIP to SMBs across multiple regions. Comparable managed-service subscription model and customer profile.
- Prodigy IT: UK-based IT support and managed services provider for small businesses, offering cybersecurity, cloud, and strategic IT support. Comparable scale, segment, and outsourced-IT-department value proposition.
Broad incumbents
- Daisy Corporate Services: One of the largest UK managed services and unified communications providers, offering IT support, cloud, security, and connectivity to SMB and mid-market. Broader portfolio and scale than IT Managed, but overlapping customer base in the UK SMB segment.
- Computacenter: Global enterprise IT infrastructure provider with a UK managed services footprint spanning support, security, cloud, and workplace services. Operates at significantly larger scale, but competes for mid-market managed services work that regional MSPs like IT Managed also target.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
IT Managed Services social profiles
Digital presenceIT Managed Services compliance and trust
Trust signalCompliance1 record
IT Managed Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Managed Services leadership team
Management profileNumber of profiles
Profiles2 records
IT Managed Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Managed Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Managed Services
What does IT Managed Services do?
IT Managed Services Limited operates as an outsourced IT department for UK small and medium-sized businesses, delivering managed IT support, cybersecurity, cloud services, VoIP telephony, software licensing, backup and recovery, device management, compliance support, and web design under a subscription-based technology-as-a-service model. The firm combines in-house engineering expertise with third-party platforms to provide round-the-clock monitoring, helpdesk support, and proactive infrastructure management for clients across the North West of England.
Is IT Managed Services a public or private company?
IT Managed Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT Managed Services founded?
IT Managed Services was founded in 2007. It employs 11 to 50 people.
Where is IT Managed Services based?
IT Managed Services is headquartered in Skelmersdale, United Kingdom, in the Europe region.
How does IT Managed Services make money?
One revenue line is on record: managed IT Services Subscription.
Who are IT Managed Services's main competitors?
Direct peers on record are Netstar (UK), ramsac, Datcom, BlueRock IT, Mirus IT Solutions, Chord Consultancy, Reward IT and Prodigy IT. Broad incumbents are Daisy Corporate Services and Computacenter.
Does IT Managed Services have an API?
No public API is recorded for IT Managed Services.
What industry is IT Managed Services in?
IT Managed Services's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAAACAA, IT Service Desk & End-User Support (L1/L2). Its NAICS code is 541513 and its SIC code is 8744.