IT Total Care
IT Total Care is a veteran-owned managed IT services provider founded in 2001, delivering 24/7 IT support, cybersecurity, and cloud services to small and medium-sized businesses across the San Francisco Bay Area on recurring subscription contracts.
- Company typePrivate
- Founded2001
- HeadquartersFoster City, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What IT Total Care does
IT Total Care, Inc. is a veteran-owned managed IT services provider (MSP) founded in 2001 and headquartered in Foster City, California. The firm delivers outsourced IT operations, cybersecurity, and cloud services to small and medium-sized businesses across five San Francisco Bay Area counties (Alameda, Contra Costa, San Francisco, San Mateo, Santa Clara). Its core product is a subscription managed-IT offering that bundles 24/7 monitoring, helpdesk support, patching, user lifecycle management, and infrastructure maintenance, delivered through third-party RMM platforms (Datto, Kaseya) and IT documentation tooling (IT Glue). A cybersecurity layer adds endpoint protection, managed SIEM, dark web monitoring, ransomware detection, MFA, DNS security, and security awareness training, with additional modules for HIPAA, PCI DSS, and GLBA compliance aimed at healthcare, dental, and professional-services clients.
The business model is recurring-revenue managed services contracts (typically monthly), supplemented by project-based cloud migration and onboarding work on Microsoft Azure, Google Cloud, and Microsoft 365 / Google Workspace environments; pricing is quote-based and not publicly disclosed. Go-to-market is direct, sales-led, and inside-sales-driven, using a structured onboarding flow (Schedule intro call → Choose plan → Get onboarded), free IT health checks as lead generation, content marketing on a regularly updated blog, an active referral program, and SEO targeted at Bay Area SMBs. Customer-side metrics are a primary marketing asset: 99% client retention versus an industry average of 94%, 97%–99% across contact, resource, response-time, and resolution benchmarks, and 2,000+ businesses served cumulatively since 2001.
The company is privately held with 1–10 employees, no disclosed external funding, no subsidiaries, and no M&A history. President Brendan Duebner leads the firm. Service delivery is remote-first with on-site capability in the Bay Area, supported by a vendor stack that includes Microsoft, Google, Apple, Datto, Kaseya, IT Glue, and Cytracom for VoIP. Certifications, patents, and trademarks are not disclosed.
IT Total Care firmographics
Firmographics- Name
- IT Total Care
- Legal name
- IT Total Care, Inc.
- Website
- https://ittotalcare.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- IT Total Care is a veteran-owned managed IT services provider founded in 2001, delivering 24/7 IT support, cybersecurity, and cloud services to small and medium-sized businesses across the San Francisco Bay Area on recurring subscription contracts.
- Ownership category
- akta.pro rank
IT Total Care industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)
Keywords
Where IT Total Care is headquartered
LocationHeadquarters
- HQ city
- Foster City
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
IT Total Care business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring monthly managed services providing proactive IT support, maintenance, monitoring, and security. The company emphasizes predictable IT spend through unique pricing models and budgeting approaches. Services include 24/7 monitoring, help desk support, and infrastructure management.
- Cybersecurity Services: Specialized security services including endpoint protection, security awareness training, compliance support, and threat monitoring. Delivered as part of managed services package or as standalone offerings.
- Cloud Migration and Management: Migration and ongoing management of cloud infrastructure including Microsoft Azure, Google Cloud, and Microsoft 365. Services include cloud integration, data protection, and SaaS backup solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT support plans with customizable options |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
IT Total Care product offering
Product offeringCore offering
IT Total Care provides outsourced managed IT services and cybersecurity to small and medium-sized businesses in the San Francisco Bay Area. The core deliverable is a recurring monthly managed services bundle that includes 24/7 infrastructure monitoring, helpdesk support, patch and system maintenance, user lifecycle management, and a comprehensive cybersecurity framework (endpoint protection, MFA, DNS security, managed SIEM, dark web monitoring, security awareness training). Add-on services cover cloud migration (Microsoft 365, Azure, Google Cloud), backup and disaster recovery, IT hardware lifecycle management, regulatory compliance support (HIPAA, PCI DSS, GLBA), and dental practice software support (Eaglesoft, Dentrix, Open Dental).
Product overview
IT Total Care is a veteran-owned Managed Service Provider (MSP) offering a comprehensive portfolio of IT services for small and medium-sized businesses in the San Francisco Bay Area. The company's core offerings consist of Managed IT Services (including 24/7 monitoring, helpdesk support, system maintenance, and user management) and Cybersecurity Services (including endpoint security, security awareness training, dark web monitoring, ransomware detection, MFA, DNS security, managed SIEM, and network monitoring). The company also provides specialized add-on services including IT health checks, cloud migrations (Google Cloud and Microsoft Cloud), hardware lifecycle management, SaaS backup services, regulatory compliance support (HIPAA, PCI DSS, GLBA), and practice-specific support for dental software (Eaglesoft, Dentrix, Open Dental). The portfolio is structured as a service-based model rather than a software product platform, with services bundled and customized based on client needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive outsourced IT management for small and medium-sized businesses, providing 24/7 infrastructure monitoring, helpdesk support, system maintenance, patch management, and employee onboarding/offboarding as a recurring managed service.
- Cybersecurity Services Full-spectrum managed security offering for SMBs spanning endpoint security, security awareness training, dark web monitoring, ransomware detection, password management, multi-factor authentication, DNS security, managed SIEM, and network security monitoring delivered under a managed services framework.
- Cloud Migration Services Project-based migration services helping Bay Area SMBs transition workloads to Microsoft Cloud (Microsoft 365, Azure) or Google Cloud (Google Workspace), including integration, configuration, and post-migration management.
- SaaS Backup Services Secure backup solutions for cloud-based SaaS applications including Microsoft 365 and Google Workspace, protecting business data resident in third-party SaaS platforms.
- IT Hardware Lifecycle Management End-to-end hardware lifecycle service covering technology procurement, configuration, asset tracking, and secure disposal for SMB clients.
- Regulatory Compliance Support Specialized IT compliance support for HIPAA, PCI DSS, and GLBA, including policy implementation, security controls, and ongoing compliance maintenance for healthcare, dental, and financial services SMBs.
- Dental Practice Software Backup Support Backup and technical support services for dental practice management software including Patterson Eaglesoft, Dentrix, and Open Dental, with HIPAA-compliant backup configuration.
- Free IT Health Check Complimentary IT ecosystem evaluation covering availability, performance, security, software and security patch currency, and cybersecurity effectiveness, used as a lead generation and onboarding assessment for prospective clients.
Quantifiable outcome
- 99% client retention rate (industry average 94%)
- +4 more outcomes
Companies that use IT Total Care
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
IT Total Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature3 records
IT Total Care partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and support.
- MicrosoftcoreTechnology partnership for Microsoft 365, Azure cloud services, and Microsoft Entra ID solutions. IT Total Care provides migration and ongoing management services for Microsoft cloud platforms.
- GooglecorePartnership for Google Workspace and Google Cloud services including migration, collaboration tools, and cloud infrastructure management.
- AzurecoreMicrosoft Azure cloud partnership providing cloud infrastructure, migration services, and Azure-based solutions for Bay Area SMBs.
- DattocoreRemote Monitoring and Management (RMM) platform partner providing backup, disaster recovery, and endpoint management tools used to serve clients.
- KaseyacoreRMM and IT management platform partnership providing automation, monitoring, and security management tools for client environments.
- IT GluesupportIT documentation platform used for maintaining client IT documentation, configurations, and knowledge bases.
- ApplesupportApple device management and support services for clients using Mac, iPhone, and iPad devices in their organizations.
- CytracomsupportVoIP and communications platform partnership providing voice over IP solutions and telecommunications services for business clients.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
IT Total Care competitors and assessment
Company assessmentBroad incumbents
- iCorps Technologies: Established managed IT and cybersecurity services provider serving SMBs across the US. Comparable in offering portfolio (managed IT, cybersecurity, cloud) and SMB customer focus, though larger and more geographically diverse than IT Total Care.
- Ntiva: Larger national managed IT services and cybersecurity provider serving SMB and mid-market clients. Comparable because it offers the same managed IT, cybersecurity, and cloud services, but at greater scale and broader geographic reach than IT Total Care.
- Dataprise: National managed services provider with a strong cybersecurity and cloud practice serving SMB and mid-market clients. Comparable in managed IT and cybersecurity delivery model, but operates at significantly larger scale than IT Total Care.
- Thrive: National managed services and cybersecurity provider with strong SMB and mid-market positioning. Comparable because it bundles managed IT, cybersecurity, and cloud services for clients similar to IT Total Care's Bay Area SMB base, but at greater scale.
Direct peers
- Be Structured Technology Group: Regional managed IT services and cybersecurity provider based in the western US serving SMBs. Comparable because it sells the same bundled managed IT, helpdesk, and cybersecurity subscriptions to similar-sized clients.
- Setton Consulting: Bay Area-focused managed IT and cybersecurity services provider serving SMB and mid-market clients. Directly comparable because it competes head-to-head with IT Total Care in the same Bay Area SMB segment with similar managed services and cybersecurity offerings.
- Hagen Business Systems: California-based managed IT and technology services provider for SMBs across multiple industries. Comparable because it delivers managed IT, cybersecurity, and cloud services to a similar SMB customer base with a consultative sales motion.
- ProActive IT Solutions: Managed IT services provider focused on SMBs with subscription-based IT support and cybersecurity. Comparable because of similar recurring-revenue MSP model, SMB target market, and emphasis on proactive monitoring and helpdesk support.
Others
- Kaseya: IT management and RMM platform vendor whose products IT Total Care uses to deliver services. Comparable as an ecosystem participant because Kaseya both enables IT Total Care's delivery model and, through its own MSP services arm, competes indirectly with the channel.
Emerging players
- Clearwater Compliance: Healthcare-specialized cybersecurity and compliance firm serving hospitals, health systems, and digital health organizations. Comparable to IT Total Care's healthcare vertical because both sell HIPAA-grade cybersecurity and compliance support, though Clearwater focuses on larger healthcare clients.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
IT Total Care social profiles
Digital presenceIT Total Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
IT Total Care leadership team
Management profileNumber of profiles
Profiles1 record
IT Total Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
IT Total Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about IT Total Care
What does IT Total Care do?
IT Total Care provides outsourced managed IT services and cybersecurity to small and medium-sized businesses in the San Francisco Bay Area. The core deliverable is a recurring monthly managed services bundle that includes 24/7 infrastructure monitoring, helpdesk support, patch and system maintenance, user lifecycle management, and a comprehensive cybersecurity framework (endpoint protection, MFA, DNS security, managed SIEM, dark web monitoring, security awareness training). Add-on services cover cloud migration (Microsoft 365, Azure, Google Cloud), backup and disaster recovery, IT hardware lifecycle management, regulatory compliance support (HIPAA, PCI DSS, GLBA), and dental practice software support (Eaglesoft, Dentrix, Open Dental).
Is IT Total Care a public or private company?
IT Total Care is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was IT Total Care founded?
IT Total Care was founded in 2001. It employs 1 to 10 people.
Where is IT Total Care based?
IT Total Care is headquartered in Foster City, United States, in the North America region.
How does IT Total Care make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services and cloud Migration and Management.
Who are IT Total Care's main competitors?
Broad incumbents on record are iCorps Technologies, Ntiva, Dataprise and Thrive. Direct peers are Be Structured Technology Group, Setton Consulting, Hagen Business Systems and ProActive IT Solutions. Kaseya is listed as an others. Clearwater Compliance is listed as an emerging player.
Does IT Total Care have an API?
No public API is recorded for IT Total Care.
What industry is IT Total Care in?
IT Total Care's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEAOAF, IT Asset Lifecycle Services (Procure-to-Retire). Its NAICS code is 541513 and its SIC code is 7370.