kwiqreply

What kwiqreply does

Kwiqreply, operated by Khairnar Technologies Private Limited, is an official WhatsApp Business API platform headquartered in Pune, India, founded in 2021. The company provides an omnichannel messaging stack spanning WhatsApp, RCS, SMS, and Voice, with a unified inbox and a suite of six specialized AI agents — AI Sales Agent, AI Support Agent, AI Outreach Agent, AI Hiring Agent, AI Appointment Agent, and AI Collections Agent — that autonomously handle customer conversations and escalate to humans only when needed. Native integrations extend the platform into 40+ adjacent systems including Shopify, WooCommerce, Salesforce, HubSpot, Zoho, Zendesk, Calendly, Razorpay, and Paytm, and the company holds SOC 2 Type II, HIPAA, GDPR, and CCPA certifications enabling entry into regulated verticals.

The platform serves both SMBs (self-serve Starter plan at ₹2,000/month) and enterprises (Business and Enterprise tiers with dedicated customer success managers), spanning eight primary verticals: e-commerce/D2C, healthcare, education, EdTech, real estate, BFSI, travel, and automotive. Named customers include ITC, Tata, Hindustan Times, Mercedes-Benz, Maruti Suzuki, EuroKids, Awfis, and Zaggle, and the company claims 1,200+ businesses across its agent portfolio and 10M+ messages processed monthly in 30+ languages.

Revenue is generated through tiered monthly/annual subscriptions (Starter ₹2,000, Team ₹6,000, Business ₹12,000, Enterprise custom) plus usage-based WhatsApp template message fees (Marketing ₹0.95, Utility ₹0.15 per message to Indian recipients) and pass-through WhatsApp conversation charges at Meta's published rates. The go-to-market combines a product-led growth self-serve motion, an enterprise field-sales motion with demo bookings via Calendly, and channel positioning as an Official WhatsApp Business Solution Provider. The company is founder-led (Krishikesh Khairnar) with 251–500 employees and no publicly disclosed external funding.

Name

kwiqreply

Legal name

Khairnar Technologies Private Limited

Website

https://kwiqreply.io

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

251–500 employees

Short description

Kwiqreply is an official WhatsApp Business API platform offering six AI agents (Sales, Support, Outreach, Hiring, Appointment, Collections) for SMBs and enterprises across e-commerce, healthcare, BFSI, education, real estate, automotive, and travel verticals, headquartered in Pune, India.

Ownership category

akta.pro rank

Product category

Conversational AI Platform / WhatsApp Business API

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

Keywords

• WhatsApp Business API
• Conversational AI platform
• AI customer engagement
• Omnichannel messaging software
• AI sales agent

Headquarters

HQ city

Pune

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Plans: Monthly and annual subscription tiers (Starter ₹2000, Team ₹6000, Business ₹12000 per month) with all features unlocked in all plans. Annual billing offers approximately 20% discount.
2. Template Message Fees: Per-message fees for WhatsApp template messages: Marketing ₹0.95, Utility ₹0.15 per message to Indian recipients. Service conversations (user-initiated) are free.
3. WhatsApp Conversation Charges: WhatsApp charges per conversation as 24-hour incremental session. Business-initiated conversations split into Utility, Authentication, and Marketing categories with varying rates by country. Rates range from USD 0.0030 to USD 0.1597 depending on market and conversation type.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

kwiqreply is an Official WhatsApp Business API Platform & CRM that enables businesses to manage omnichannel customer conversations across WhatsApp, RCS, SMS, and Voice with AI-powered automation. The core offering includes a unified inbox, AI chatbot, broadcast messaging, and a suite of six specialized AI agents (Sales, Support, Outreach, Hiring, Appointment, Collections) that autonomously handle customer engagement workflows with human escalation when needed.

Product overview

kwiqreply is an Official WhatsApp Business API Platform and CRM built on WhatsApp Business APIs. The platform operates as a unified product ecosystem consisting of a core WhatsApp Business API platform with omnichannel messaging, unified inbox, broadcast, and AI-powered chatbot capabilities, supplemented by six specialized AI agents (AI Sales Agent, AI Support Agent, AI Outreach Agent, AI Hiring Agent, AI Appointment Agent, AI Collections Agent) that automate specific business workflows. Additional products include a WhatsApp Chat Button Builder and Spin Wheel Widget Builder for lead generation. The platform offers industry-specific solutions for Ecommerce, Healthcare, Education, EdTech, Real Estate, BFSI, Travel, and Automobile sectors, and integrates with major e-commerce platforms (Shopify, WooCommerce), CRM systems (Zoho, Salesforce, HubSpot), marketing automation (WebEngage), helpdesks (Zendesk, Freshdesk, Intercom), and payment gateways (Razorpay, Paytm).

Differentiator

Problem solved

Functional benefit

Products and services

• kwiqreply WhatsApp Business API Platform Official WhatsApp Business API platform enabling businesses to manage omnichannel customer conversations across WhatsApp, RCS, SMS, and Voice with AI-powered automation, unified inbox, broadcast, and CRM capabilities; offered as the core subscription product.
• Unified Inbox Shared inbox workspace where humans and AI collaborate across WhatsApp, RCS, SMS, and Voice channels; works on desktop and mobile for team-based customer engagement.
• AI Collections Agent AI agent that automates overdue invoice recovery, handles disputes, negotiates payment plans, and processes payments across WhatsApp, voice, and SMS with adaptive tone strategy and instant payment links; targets BFSI/lending, SaaS subscriptions, healthcare, retail, real estate, and B2B services.
• AI Support Agent AI agent that classifies, prioritizes, and resolves customer support queries across multiple channels with contextual memory, FAQ automation on 200+ topics, smart escalation, and 3-second response time; achieves 85% auto-resolution and 4.9 CSAT.
• AI Sales Agent AI agent that engages inbound leads, qualifies prospects with scoring, answers product questions, handles objections, runs multi-step sales flows, and syncs with CRMs such as Salesforce, HubSpot, and Zoho; delivers 90% conversation automation and 3x more deals per rep.
• AI Outreach Agent AI agent that runs personalized cold outreach campaigns and lead nurturing sequences with intelligent branching and smart follow-ups across messaging channels; achieves 70% open rate and 3x higher reply rate versus manual outreach.
• AI Hiring Agent AI agent that conducts conversational screening, scores candidates 0-100, asks role-specific qualifying questions, and auto-schedules interviews with bias-free evaluation; integrates with ATS systems like Greenhouse, Lever, Workday, and Zoho Recruit.
• AI Appointment Agent AI agent that handles appointment booking, automated confirmations, multi-stage reminders (24hr, 1hr, day-of), and in-chat rescheduling with multi-staff calendars; integrates with Google Calendar, Outlook, Calendly, and Zoho Bookings to deliver 35% fewer no-shows.
• WhatsApp Broadcast Bulk messaging feature for sending personalized WhatsApp updates to customers at scale with 99% delivery rate; used for alerts, invoices, payment reminders, and shipment updates.
• WhatsApp Automation Suite of automation features including verified business profile management, single inbox for multiple accounts, bulk messaging, API integration, media-rich messaging, and contact segmentation.
• AI-Powered WhatsApp Chatbot AI chatbot builder for WhatsApp enabling 24/7 customer support, automated responses, rich media sharing, personalized communication, multi-lingual support, and user data insights.
• WhatsApp API for Ecommerce Industry solution packaging WhatsApp Business API capabilities for ecommerce businesses with abandoned cart recovery, automated order notifications, bulk messaging, product catalogs, and integrations with Shopify, WooCommerce, and Magento.
• WhatsApp API for Healthcare Industry solution packaging WhatsApp Business API capabilities for healthcare organizations including patient inquiry automation, appointment booking, reminders, 24/7 AI chatbot support, and HIPAA-compliant communications.
• WhatsApp API for Educational Institutes Industry solution for schools, colleges, and educational institutions covering admission automation, student onboarding, announcements, parent communications, and feedback collection via WhatsApp.
• WhatsApp API for EdTech Industry solution for EdTech companies providing course selling, announcement broadcasts, student inquiry automation, study material sharing, exam updates, and payment reminders via WhatsApp.
• WhatsApp Business API for Real Estate Industry solution for real estate agencies and developers offering lead generation, 24/7 client query support, site visit booking, broadcast messaging, and follow-up automation on WhatsApp.
• WhatsApp API for BFSI Industry solution for banks, financial services, and insurance companies covering customer query resolution, reduced human intervention, secure messaging, account services, and revenue growth.
• WhatsApp API for Travel Industry solution for travel agencies and hospitality providers offering 24/7 chatbot support, booking automation, personalized itineraries, and multilingual functionality on WhatsApp.
• WhatsApp Marketing for Automobile Industry solution for automobile OEMs, dealerships, and service centers offering lead generation, service appointment booking, insurance reminders, service notifications, and feedback collection via WhatsApp.
• WhatsApp Chat Button Builder Free standalone widget tool that generates an embeddable customizable WhatsApp chat button for websites with configurable style, color, position, welcome text, and default messages.
• Spin Wheel Widget Builder Free standalone gamification widget for websites that enables lead generation through interactive spin-to-win games with customizable prizes, 3-10 segment wheel fields, color themes, and email/phone lead capture.

Quantifiable outcome

• 25% higher recovery rate for collections operations
• +15 more outcomes

Named customers18 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration20 records

AI capability9 records

Feature9 records

Partnerships

19 partnerships are on record, tiered core.

• ShopifycoreTechnology or IntegrationNative integration enabling Shopify stores to use WhatsApp for abandoned cart recovery, order notifications, promotional broadcasts, and customer support directly from the Shopify platform.
• WooCommercecoreTechnology or IntegrationIntegration allowing WooCommerce stores to send automated cart recovery messages, order confirmations, shipping updates, and promotional campaigns via WhatsApp.
• Zoho CRMcoreTechnology or IntegrationIntegration enabling Zoho CRM users to send template messages, automate follow-ups, and manage WhatsApp communications directly from Zoho workflows.
• WebEngagecoreTechnology or IntegrationIntegration allowing WebEngage marketing automation users to send personalized WhatsApp campaigns, broadcast messages, and manage customer interactions.
• HubSpotcoreTechnology or IntegrationNative integration with HubSpot CRM enabling real-time lead sync, contact status updates, and automated sequence triggers based on WhatsApp interactions.
• SalesforcecoreTechnology or IntegrationIntegration with Salesforce CRM for enterprise customers requiring full pipeline sync, lead scoring, and campaign management via WhatsApp.
• FreshdeskcoreTechnology or IntegrationHelpdesk integration enabling Freshdesk users to manage WhatsApp customer support tickets within their existing support workflow.
• FreshsalescoreTechnology or IntegrationCRM integration for Freshsales users enabling lead management and sales automation through WhatsApp conversations.
• CalendlycoreTechnology or IntegrationCalendar integration enabling automated appointment booking, meeting scheduling, and calendar sync for AI Appointment Agent.
• RazorpaycoreTechnology or IntegrationPayment gateway integration enabling instant payment links within WhatsApp conversations for AI Collections Agent and checkout flows.
• PaytmcoreTechnology or IntegrationPayment integration for Indian market enabling payment collection and transaction processing within WhatsApp messaging.
• ZapiercoreTechnology or IntegrationNo-code integration platform enabling connections between Kwiqreply and 5,000+ apps via automated workflows without engineering involvement.
• Google CalendarcoreTechnology or IntegrationCalendar integration for AI Appointment Agent enabling bi-directional sync with Google Calendar for real-time availability and booking management.
• Microsoft OutlookcoreTechnology or IntegrationCalendar integration for AI Appointment Agent enabling bi-directional sync with Outlook Calendar for enterprise customers.
• MagentocoreTechnology or IntegrationE-commerce platform integration for Magento-based stores to leverage WhatsApp for customer communications and order management.
• BigCommercecoreTechnology or IntegrationE-commerce integration for BigCommerce merchants enabling WhatsApp marketing, notifications, and customer support.
• WixcoreTechnology or IntegrationWebsite builder integration enabling Wix users to add WhatsApp chat widget and marketing capabilities.
• EcWidcoreTechnology or IntegrationE-commerce integration for EcWid merchants enabling WhatsApp customer engagement and order notifications.
• Khairnar TechnologiescoreStrategic or Co-development PartnerParent company Khairnar Technologies Private Limited is the official WhatsApp Business API provider powering the kwiqreply platform.

Scale indicators13 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Wati: Wati is a direct WhatsApp Business API platform competitor offering shared inbox, broadcasts, chatbots, and CRM-style automation for SMB and enterprise customers — explicitly named by kwiqreply as a comparison target and operating in the same conversational CRM space.
• Interakt: Interakt is an official WhatsApp Business API solution provider focused on customer engagement, marketing automation, and shared inbox features for SMB and enterprise — a directly comparable WhatsApp-first CRM platform named in kwiqreply's comparison pages.
• Zoko: Zoko is a WhatsApp-based commerce, marketing, and support platform with shared inbox, broadcasts, and Shopify integrations — directly comparable to kwiqreply on the WhatsApp commerce / messaging CRM axis and named in comparison pages.
• Gallabox: Gallabox is a WhatsApp Business API platform providing shared inbox, chatbot, CRM integrations, and team collaboration for sales and support — overlapping directly with kwiqreply's core offering and listed as a comparison target.
• Verloop: Verloop.io provides AI-powered conversational customer support across WhatsApp, web, and messaging apps with shared inbox and automation features — directly comparable as a conversational support / CRM platform and explicitly named by kwiqreply as a competitor.

Broad incumbents

• Freshchat (Freshworks): Freshchat is Freshworks' omnichannel messaging/chatbot product that integrates with WhatsApp Business API and competes in shared inbox and AI agent workflows — comparable as a broader CRM / messaging platform that overlaps with kwiqreply's customer support and CRM features.
• Haptik: Haptik (a Reliance Jio company) is a conversational AI platform offering WhatsApp commerce, support, and AI agents for enterprises — overlapping with kwiqreply's WhatsApp-first AI agent suite at the broader enterprise level.
• Infobip: Infobip is a global cloud communications platform offering WhatsApp Business API, conversational AI, contact center, and CPaaS at large scale — named in kwiqreply's competitive comparisons and operating as a broad incumbent in the same space.
• Yellow.ai: Yellow.ai is a global enterprise conversational AI platform with autonomous agents for sales, support, and HR across channels including WhatsApp — broader scope than kwiqreply but overlapping on AI agent-led customer engagement.
• Gupshup: Gupshup is a leading conversational AI and messaging platform with deep WhatsApp Business API capabilities, broader CPaaS offerings, and significantly larger scale — overlapping with kwiqreply's WhatsApp-first AI agent positioning but operating as a broader incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/kwiqreply
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/kwiqreply

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about kwiqreply