101 Digital
101 Digital is a privately held, Naperville-based managed IT services and security provider delivering 24/7 monitoring, managed security, Microsoft 365/Azure cloud, VoIP, and vCIO advisory under monthly subscriptions to approximately 90 small and mid-sized businesses across the Chicagoland area in legal, financial, nonprofit, and manufacturing verticals.
- Company typePrivate
- Founded2004
- HeadquartersNaperville, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What 101 Digital does
101 Digital is a privately held managed IT services provider (MSP/MSSP) founded in 2004 and headquartered in Naperville, Illinois, serving small and medium-sized businesses across the Chicagoland area. The firm delivers a vertically specialized stack spanning Managed IT Support (24/7 monitoring, helpdesk, patch management, MDM), Managed Security (SIEM/SOC, phishing simulation, user training), Business Continuity and Disaster Recovery (encrypted cloud backups, email/document archiving), Email Security and Archiving (in-house BCC platform with 99.97% spam detection and military-grade encryption), Microsoft 365/Azure cloud migration and management, and Unified Communications via Digium Switchvox VoIP. Structured offerings include three monthly subscription tiers (Level 1, 2, 3) with escalating SLA coverage, plus On-Demand project services and a bundled vCIO advisory layer anchored on quarterly business reviews.
The customer base of approximately 90 SMB clients is organized around four verticals: Legal (Time Matters, Prolaw, HIPAA), Financial Firms (QuickBooks, Sage 50, FINRA), Non-Profits (Donor Perfect, Google Apps, Sage, Office365), and Manufacturing (JobBOSS, IQMS). Strategic technology partners include Microsoft (Silver), Sophos (Silver), Digium/Sangoma (Certified), Acronis, Huntress, Meraki, Dell, SonicWall, Perch, and Cyberstone; the Cyberstone relationship provides independent third-party penetration testing for segregation-of-duties validation. The customer-acquisition motion is sales-led and consultation-driven, supported by a weekly podcast, content marketing, Naperville Chamber of Commerce involvement, and a high-school internship pipeline through GPS Education. The company is led by co-founders Craig Meyer (CEO) and Jack Reinke, with CTO Arthur Dodd (20+ years experience, CCNA/MCP/A+/Network+/Security+/Server+ certified) and Project Manager Benjamin Ebert. Ownership is independent; no external investors, funding rounds, or holding-company structures are disclosed in the source material.
101 Digital firmographics
Firmographics- Name
- 101 Digital
- Legal name
- 101 Digital
- Website
- https://101digital.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- 101 Digital is a privately held, Naperville-based managed IT services and security provider delivering 24/7 monitoring, managed security, Microsoft 365/Azure cloud, VoIP, and vCIO advisory under monthly subscriptions to approximately 90 small and mid-sized businesses across the Chicagoland area in legal, financial, nonprofit, and manufacturing verticals.
- Ownership category
- akta.pro rank
101 Digital industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)
Keywords
Where 101 Digital is headquartered
LocationHeadquarters
- HQ city
- Naperville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
101 Digital business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Managed IT Support Services: The primary revenue driver — a flat, budgeted monthly fee covering 24/7 monitoring, device patch management, managed antivirus, web filtering, backup and disaster recovery, service portal access, cloud management, vendor management, monthly health reporting, mobile device management, and quarterly business reviews. Three service plan tiers (Level 1, 2, 3) differ in support hours (10x5 vs. unlimited 24x7x365) and SLA response times. The monthly fee model makes IT costs predictable for clients.
- Managed Security Services (MSSP): Fully managed security services as an MSSP covering end-user training, advanced threat detection, incident response, and compliance management. Revenue is bundled into managed services packages or offered as a standalone security offering, billed on a subscription basis.
- Project-Based Professional Services: Pay-as-you-go professional IT services (On Demand Services) for ad-hoc projects, technology migrations, infrastructure upgrades, and implementations. This supplements recurring revenue with one-time project fees.
- vCIO Services (Virtual Chief Information Officer): Strategic IT advisory services bundled within managed IT packages, including quarterly business reviews, technology roadmaps, IT budget planning, and recommendations. Delivered as a value-add within the subscription model to position 101 Digital as a strategic IT partner.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Level 1 Managed IT Plan — Core managed services with basic support coverage |
| Subscription | Monthly | Level 2 Managed IT Plan — Enhanced support with priority access |
| Subscription | Monthly | Level 3 Managed IT Plan — Premium unlimited support with fastest SLA |
| Usage-based | Pay-as-you-go | On Demand / Pay-As-You-Go IT Services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
101 Digital product offering
Product offeringCore offering
101 Digital provides outsourced managed IT services for small and medium-sized businesses in the Chicagoland area, functioning as a full outsourced IT department. Core offerings include 24/7 managed IT support and monitoring, managed security (SOC/SIEM, phishing simulation, compliance support for HIPAA and FINRA), business continuity and disaster recovery planning, email security and archiving, Microsoft 365 and Azure cloud management, and Digium Switchvox unified communications. Services are sold on flat monthly subscription fees across three tiers (Level 1, 2, 3) with bundled vCIO strategic advisory including quarterly business reviews.
Product overview
101 Digital is a managed IT services provider offering a comprehensive portfolio of integrated services for small and medium-sized businesses. The core offering consists of Managed IT Support Services (24/7 monitoring, helpdesk, patch management), Managed Security Services (SOC monitoring, SIEM, security training), Business Continuity Planning (backup and disaster recovery), Email Security and Archiving (anti-spam, antivirus, compliance archiving), Microsoft 365 and Cloud Solutions (Microsoft 365 deployment, Azure, Windows Virtual Desktop), and Unified Communications via Digium Switchvox VoIP. Additional services include vCIO strategic planning, IT consulting, and industry-specific solutions for legal, financial, nonprofit, and manufacturing sectors. The company integrates with major platforms including Microsoft 365/Azure, AWS, Google Apps, Sophos, and various industry-specific software (QuickBooks, Sage 50, JobBOSS, Time Matters, etc.). The offering is structured around three service tier levels (Level 1, 2, 3) with varying support response times and included features.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support Services Outsourced IT support providing 24/7 monitoring, helpdesk, device patch management, managed antivirus, web filtering, backup and disaster recovery, service portal access, cloud management, vendor management, monthly health reporting, mobile device management, and quarterly business reviews. Sold across three tiers (Level 1, 2, 3) under flat monthly subscription fees.
- Managed Security Services MSSP offering including 24/7 SOC monitoring, SIEM solutions across network and cloud environments, end-user security training, phishing simulations with irregular cadences and management-level targets, risk assessments, and incident response support for HIPAA and FINRA compliance.
- Business Continuity Planning Disaster prevention, protection, and recovery including compliant encrypted private cloud backups, customized backup and data recovery plans, email and document archiving for Office365 and Google Apps, and quick restore of documents, emails, or complete servers to on-site or cloud environments within hours.
- Email Security and Archiving Multi-layered anti-spam analysis using SPF, SURBLs, RBLs, and Bayesian filtering, paired with double antivirus protection (Kaspersky Lab and ClamAV engines) with a 99.97% spam detection rate. Cloud-based email archiving with unlimited lifetime storage, military-grade SSL/AES-256 SSE encryption, and quick restore for Microsoft 365, Google Apps, Salesforce, and Box.
- Microsoft 365 and Cloud Solutions Migration, configuration, and ongoing management of Microsoft 365 environments including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, Azure Active Directory, Windows Virtual Desktop, and Azure infrastructure hosting, plus vCIO strategic planning, quarterly business reviews, and technology roadmaps.
- Unified Communications and Collaboration (Digium Switchvox VoIP) Digium Switchvox VoIP unified communications solution integrating mobile, voice, messaging, video, and desktop applications under a single price point. Available as hosted or on-premises deployments, sold and implemented as a Digium certified partner in Chicago.
- On Demand / Pay-As-You-Go IT Services Pay-as-you-go professional IT services for ad-hoc projects, technology migrations, infrastructure upgrades, and implementations for clients not on a full managed services plan. Billed per engagement or time and materials.
- Industry-Specific IT Solutions for Legal, Financial, Nonprofit, and Manufacturing Specialized IT services for legal (Time Matters, Prolaw, HIPAA), financial (QuickBooks, Sage 50, FINRA compliance), nonprofit (Donor Perfect, HIPAA), and manufacturing (JobBOSS, IQMS) industries with tailored compliance support and industry-specific software integration.
Quantifiable outcome
- 93% of companies that suffer significant data loss are out of business within five years (US Bureau of Labor, cited by 101 Digital)
- +1 more outcomes
Companies that use 101 Digital
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles5 records
101 Digital technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration19 records
AI capability5 records
Feature6 records
101 Digital partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Silver Partner status. 101 Digital provides Microsoft 365 consulting, Azure migration, Windows Virtual Desktop, SharePoint, OneDrive, and Teams implementation and management services. The partnership enables the company to sell, migrate, and manage Microsoft cloud solutions for SMB clients.
- SophoscoreSophos Silver Partner. 101 Digital implements and manages Sophos cybersecurity solutions including firewalls, endpoint protection, and network security. The company uses Sophos in customer environments and its own internal operations (interns complete Sophos certifications).
- Digium (Sangoma)coreDigium certified partner in Chicago providing Digium Switchvox Unified Communications (VoIP) solutions to clients in hosted and on-premises versions. 101 Digital designs, sells, and implements Switchvox for small businesses across Chicago.
- AcroniscoreAcronis is referenced as a technology partner for backup and disaster recovery solutions. 101 Digital leverages Acronis for cloud backup services integrated into its managed services offerings.
- HuntresscoreHuntress is listed as a technology partner, likely for managed detection and response (MDR) or endpoint security services integrated into 101 Digital's security stack.
- Perch (Powered by Perch)corePerch (Powered by Perch) is listed as a technology partner and is referenced in the context of managed security services, likely for co-managed security operations or threat intelligence integration.
- CyberstonecoreCybersecurity partner featured on the 101 Digital podcast. Cyberstone provides penetration testing (including 'warhead' on-site testing devices), vulnerability assessments, and incident response planning services. The partnership complements 101 Digital's managed security offerings by providing independent third-party security testing (segregation of duties from the managed IT provider).
- GPS EducationminorGPS Education internship program partner. 101 Digital hosts high school interns (e.g., James Yahr from Naperville Central) providing hands-on IT experience. The program serves as a talent pipeline for the company while contributing to the local community.
- Naperville Area Chamber of CommerceminorActive member of the Naperville Area Chamber of Commerce. CEO Craig Meyer participates in Chamber events, the High School Network (student mentorship), and the Business Incubator program. The relationship provides community visibility and referral opportunities.
- DesignRushminorListed on DesignRush's agency directory as a top managed service provider, providing third-party credibility and inbound marketing visibility.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
101 Digital competitors and assessment
Company assessmentDirect peers
- Dataprise: Mid-Atlantic managed IT services and cybersecurity provider serving SMB and mid-market clients with 24/7 monitoring, vCIO advisory, and BCP — directly comparable in service mix and customer profile to 101 Digital.
- Ntiva: Mid-Atlantic managed IT, cloud, and security MSP serving SMBs with managed services, cybersecurity, and strategic IT consulting — operates a very similar end-to-end stack to 101 Digital including Microsoft 365/Azure management.
- Integris: Pacific Northwest-based managed IT and cybersecurity MSP for SMB and mid-market accounts — same vCIO-led, flat-fee managed services model with Microsoft, security, and compliance offerings as 101 Digital.
- CMIT Solutions: Franchise-model managed IT services network serving SMBs across the U.S. with managed IT, cybersecurity, and vCIO services — same buyer (SMB without in-house IT) and similar subscription pricing structure as 101 Digital.
- Dynamic Quest: Southeast U.S. managed IT and cybersecurity provider serving SMB and mid-market clients with managed services, cloud, and compliance — directly comparable 24/7 SOC, SIEM, and vCIO offering to 101 Digital.
- CompuData: Northeast U.S. managed IT, cybersecurity, and cloud services provider targeting SMB and mid-market — operates the same flat-fee managed services, Microsoft 365/Azure, and SOC-driven security stack as 101 Digital.
- BEMA Solutions: Wisconsin-based managed IT services provider serving SMBs with managed IT, cybersecurity, cloud, and vCIO services — comparable regional SMB MSP footprint and service mix to 101 Digital.
Broad incumbents
- Kaseya: Large incumbent provider of RMM, security, and PSA software platforms to MSPs worldwide (including those like 101 Digital). Not a direct customer-facing competitor but enables/competes with the operational tooling that runs the underlying service delivery.
- ConnectWise: Major PSA, RMM, and cybersecurity platform vendor serving the broader MSP industry. Its software underpins operational workflows at many MSPs and increasingly bundles competitive services that overlap with 101 Digital's stack.
Emerging players
- Cyberstone: Cybersecurity partner of 101 Digital providing penetration testing, vulnerability assessments, and incident response — adjacent/complementary player that overlaps with the MSSP portion of 101 Digital's service offering.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
101 Digital social profiles
Digital presence101 Digital compliance and trust
Trust signalCompliance2 records
101 Digital financial estimates
Financial estimateRevenue estimate
Valuation estimate
101 Digital leadership team
Management profileNumber of profiles
Profiles4 records
101 Digital funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
101 Digital M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 101 Digital
What does 101 Digital do?
101 Digital provides outsourced managed IT services for small and medium-sized businesses in the Chicagoland area, functioning as a full outsourced IT department. Core offerings include 24/7 managed IT support and monitoring, managed security (SOC/SIEM, phishing simulation, compliance support for HIPAA and FINRA), business continuity and disaster recovery planning, email security and archiving, Microsoft 365 and Azure cloud management, and Digium Switchvox unified communications. Services are sold on flat monthly subscription fees across three tiers (Level 1, 2, 3) with bundled vCIO strategic advisory including quarterly business reviews.
Is 101 Digital a public or private company?
101 Digital is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was 101 Digital founded?
101 Digital was founded in 2004. It employs 11 to 50 people.
Where is 101 Digital based?
101 Digital is headquartered in Naperville, United States, in the North America region.
How does 101 Digital make money?
Four revenue lines are on record. Managed IT Support Services are the primary driver. The others are managed Security Services (MSSP), project-Based Professional Services and vCIO Services (Virtual Chief Information Officer).
Who are 101 Digital's main competitors?
Direct peers on record are Dataprise, Ntiva, Integris, CMIT Solutions, Dynamic Quest, CompuData and BEMA Solutions. Broad incumbents are Kaseya and ConnectWise. Cyberstone is listed as an emerging player.
Does 101 Digital have an API?
No public API is recorded for 101 Digital.
What industry is 101 Digital in?
101 Digital's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAIAJ, Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support). Its NAICS code is 54151 and its SIC code is 7370.