Tinkle
- Company typePrivate
- Founded2018
- HeadquartersLeeds, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Tinkle firmographics
Firmographics- Name
- Tinkle
- Legal name
- Tinkle Telecom Ltd
- Website
- https://tinkle.co
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Tinkle industry classification
Industry- Product category
- Cloud Communications
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), Wired Telecommunications Carriers (517111)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- VoIP Access & ITSP Services (HDAIAHAD)
- akta.pro secondary industry
- Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where Tinkle is headquartered
LocationHeadquarters
- HQ city
- Leeds
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
Tinkle business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Plans: Monthly per-user subscription plans (Tinkle Go, Unlimited, Anywhere) providing core platform access with included call minutes and features. Billing is monthly with no long-term contracts required.
- Usage-based Calling: International call rates and out-of-bundle usage charged per minute. UK calls start at 3p/min with various rates for different countries and territories.
- Add-on Services: Professional Addon (£2/user/month) and Enterprise Addon (£3/user/month) for advanced features like self-service DDI management, hosted IP PBX integration, and call analytics.
- Number Services: Revenue from UK numbers (£2/month), VIP memorable numbers (from £3/month), international numbers (from £4/month), and number porting (£20+VAT per number).
- Hardware Sales: Sale of IP phones, DECT headsets, conference phones, and accessories from vendors including AudioCodes, Grandstream, and Poly. Products include desk handsets, cordless phones, Teams devices, and video conferencing equipment.
- Partner Revenue Share: Partners earn recurring revenue from customers they bring onboard, with substantial margin share on ongoing subscription and usage revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Tinkle Go - Entry-level cloud phone system |
| Subscription | Monthly | Tinkle Unlimited - Unlimited UK calling |
| Subscription | Monthly | Tinkle Anywhere - Unlimited UK and international |
| Usage-based | Monthly | Tinkle Go for Teams - Pay as you go Teams voice |
| Subscription | Monthly | Professional Addon |
| Subscription | Monthly | Enterprise Addon |
| Subscription | Monthly | UK Numbers |
| Subscription | Monthly | VIP Numbers |
| Subscription | Monthly | International Numbers |
| One time/ perpetual license | Pay-as-you-go | Number Porting |
| Usage-based | Pay-as-you-go | International Call Rates |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Tinkle product offering
Product offeringCore offering
Tinkle provides a cloud-based business communications platform delivering hosted phone systems, VoIP, and unified communications for UK organizations. Its portfolio includes Tinkle CX contact center, Tinkle AI analytics, Tinkle for Microsoft Teams voice integration, and complementary hardware. The platform is sold primarily through a channel partner program that enables resellers, MSPs, and IT providers to deliver Tinkle-powered telephony to their end customers.
Product overview
Tinkle is an AI-enabled cloud communications platform delivered exclusively through certified service providers and channel partners. The portfolio centres on Tinkle CX — a multi-tenant cloud CX and business phone system — augmented by AI-powered analytics (Tinkle Insights), a low-code AI agent platform (Tinkle AI), Microsoft Teams voice integration (Tinkle for Microsoft Teams), AI meeting intelligence (Meeting Insights), and an AudioCodes-powered AI contact centre (VOCA). Tinkle also resells IP phones, DECT devices, and conferencing hardware from Audiocodes, Grandstream, and Poly. The company operates a channel-first model, providing partners with a multi-tenant management portal, billing tools, and co-selling support to resell cloud voice, CX, and AI solutions to businesses.
Differentiator
Problem solved
Functional benefit
Brands
- Tinkle CX: Cloud CX platform and intelligent omnichannel communications platform for resellers.
- Tinkle Insights
- Tinkle for Teams
- Tinkle AI
- Meeting Insights
- VOCA
Products and services
- Tinkle CX Cloud contact center solution for handling inbound and outbound customer interactions, queues, and agent workflows, targeted at UK SMBs via channel partners.
- Tinkle Insights Real-time and historical call analytics and reporting dashboard that gives businesses visibility into call performance, agent activity, and customer interactions.
- Tinkle AI AI-driven capabilities within the Tinkle platform that add intelligence and automation to voice interactions and customer engagement workflows.
- Tinkle for Microsoft Teams Voice integration with Microsoft Teams enabling businesses to make and receive external calls through Teams using Tinkle as the telephony provider.
- Meeting Insights Analytics module focused on meetings that provides insight into meeting activity, participation, and outcomes to improve team collaboration.
- VOCA Conversational AI analytics product that analyses voice interactions to surface insights, trends, and performance metrics for customer conversations.
- Tinkle Device Catalog Curated catalog of supported desk phones, headsets, and hardware accessories from leading manufacturers, sold alongside Tinkle telephony services.
- Partner Program Channel partner program that enables resellers, MSPs, and IT providers to sell and support Tinkle cloud communications to their own customers.
- Number Porting Service
Quantifiable outcome
- 50-70% typical savings for customers migrating from traditional business phone systems
- +2 more outcomes
Companies that use Tinkle
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles2 records
Tinkle technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability12 records
Feature6 records
Tinkle partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- AudioCodescoreStrategic technology partnership with AudioCodes for enterprise voice solutions. Tinkle is an AudioCodes registered partner and was awarded Application Partner of the Year at the AudioCodes UK Partner Summit. The partnership includes AudioCodes C450HD, C448HD, C455HD, and C470HD IP phones, plus VOCA (AudioCodes Conversational AI platform) resold through Tinkle's channel.
- AkixicorePartnership launch with Akixi for call analytics and management solutions. Joint LinkedIn Live conversation and studio production for partnership announcement. Stuart Costello (Akixi) and Sam Hasson (Tinkle) featured in partnership content. Partnership enables Akixi analytics capabilities to be delivered through Tinkle's channel partner ecosystem.
- MicrosoftcoreMicrosoft Teams voice integration with certified direct routing. Tinkle delivers fully managed enterprise voice within Microsoft Teams deployments in partnership with AudioCodes. Solution includes certified MS direct routing, managed voice routing, and Microsoft Azure infrastructure. Tinkle is a Microsoft partner.
- Poly (Plantronics)minorPoly Platinum partner status. Reseller of Poly devices including IP phones, headsets, and video conferencing equipment. Poly logo displayed in partners section.
- GrandstreamminorGrandstream authorised reseller. Products include DP722, DP730, DP752 DECT devices, GRP2614 IP phones, GAC2500 conference phones, and GBX20 extension modules.
- YealinkminorYealink logo displayed in partners section for Teams-certified devices.
- IomartminorIomart logo displayed in partners section. Cloud services partner.
- CorptelminorCorptel logo displayed in partners section. Telecom reseller partner.
- AtechminorAtech logo displayed in partners section. Channel partner.
- TalkTalk BusinessminorTalkTalk Business logo displayed in partners section. Channel partner.
- GreenflominorGreenflo logo displayed in partners section. Channel partner.
Scale indicators4 records
Recent moves7 records
Tinkle competitors and assessment
Company assessmentDirect peers
- Gamma Communications: Gamma is the UK's leading channel-first ITSP and unified communications provider, selling cloud voice, Teams direct routing and connectivity almost exclusively through a partner/reseller network — the closest comparable business model to Tinkle in the UK, just at materially greater scale.
- Wavenet: Wavenet is a UK-based unified communications, cloud voice and connectivity provider serving SMB and mid-market through both direct and partner channels; comparable to Tinkle in product breadth (voice, Teams voice, connectivity) and geographic focus.
- Content Guru: Content Guru is a UK cloud communications and contact centre provider (Storm cloud platform) serving enterprise and public sector; comparable to Tinkle on UK focus and overlap between cloud voice and omnichannel CX product set.
- Simwood: Simwood is a UK-based ITSP and SIP/wholesale voice provider serving resellers and channel partners — a smaller-scale UK channel-first voice peer with a comparable reseller-led GTM model.
- Anywhere365: Anywhere365 is a Microsoft Teams-native contact centre and dialogue management platform listed as a Tinkle partner; it directly overlaps with Tinkle's VOCA and Tinkle CX omnichannel contact centre capabilities.
- Citrus Connect: Citrus Connect is a UK channel-first cloud telephony and connectivity provider targeting resellers and SMB — directly comparable to Tinkle on UK geographic focus, channel-led distribution and cloud voice/Teams product offering.
Broad incumbents
- RingCentral: RingCentral is the global UCaaS/CCaaS market leader offering cloud phone systems, contact centre and AI features across SMB through enterprise — a broad incumbent that competes with Tinkle for the same UK SMB and enterprise voice seats.
- 8x8: 8x8 is a global UCaaS and CCaaS provider with cloud voice, contact centre and Microsoft Teams integration — directly competing with Tinkle's CX, Teams voice and AI-enabled product stack at the enterprise and mid-market tier.
- Vonage (Ericsson): Vonage, now part of Ericsson, provides cloud communications, UCaaS and APIs globally with deep Microsoft Teams integration — comparable broad incumbent competing with Tinkle in cloud voice, Teams direct routing and AI-driven CX.
- Microsoft (Teams Phone): Microsoft Teams Phone is Microsoft's first-party cloud voice and Operator Connect offering for Teams; as Tinkle's core partner and primary competitive threat, it is the most strategically important incumbent comparable.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Tinkle social profiles
Digital presenceTinkle compliance and trust
Trust signalCompliance1 record
Tinkle financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tinkle leadership team
Management profileNumber of profiles
Profiles3 records
Tinkle funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tinkle M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tinkle
What does Tinkle do?
Tinkle provides a cloud-based business communications platform delivering hosted phone systems, VoIP, and unified communications for UK organizations. Its portfolio includes Tinkle CX contact center, Tinkle AI analytics, Tinkle for Microsoft Teams voice integration, and complementary hardware. The platform is sold primarily through a channel partner program that enables resellers, MSPs, and IT providers to deliver Tinkle-powered telephony to their end customers.
Is Tinkle a public or private company?
Tinkle is a private company. It is classified as unknown and is currently operating.
When was Tinkle founded?
Tinkle was founded in 2018. It employs 11 to 50 people.
Where is Tinkle based?
Tinkle is headquartered in Leeds, United Kingdom, in the Europe region.
How does Tinkle make money?
Six revenue lines are on record. Subscription Plans are the primary driver. The others are usage-based Calling, add-on Services, number Services, hardware Sales and partner Revenue Share.
Who are Tinkle's main competitors?
Direct peers on record are Gamma Communications, Wavenet, Content Guru, Simwood, Anywhere365 and Citrus Connect. Broad incumbents are RingCentral, 8x8, Vonage (Ericsson) and Microsoft (Teams Phone).
Does Tinkle have an API?
No public API is recorded for Tinkle.
What industry is Tinkle in?
Tinkle's product category is Cloud Communications. Its primary akta.pro industry code is HDAIAHAD, VoIP Access & ITSP Services, with a secondary code of BPAMACAC, Voice Calling (VoIP) Apps. Its NAICS code is 5171 and its SIC code is 4813.