360 Télécom

What 360 Télécom does

ited (legal name: Solutions Ited), operating as part of the Alan Allman Associates ecosystem, is a Quebec-based managed IT services provider (TSP) that functions as a fully outsourced IT department for Canadian SMBs and mid-market enterprises. The company delivers four integrated service lines: managed IT services (including IT governance and a vCIO advisory practice, hybrid infrastructure outsourcing, and 24/7 technical support); cybersecurity under the CyberCARE banner (anti-ransomware, AI-driven automated updates, business continuity, and 24/7 surveillance); cloud solutions (virtual servers, online backup, secure storage, scalable databases, and Microsoft 365); and unified communications (Microsoft Teams, 3CX VoIP, SharePoint intranet, and bundled internet connectivity). The technology stack is built on best-of-breed third-party platforms — Microsoft, Fortinet, SentinelOne, 3CX, Datto Kaseya, Lenovo, Dell, Bell, and Fibrenoire — wrapped in proprietary service-delivery methodology and certified under ISO/IEC 27001:2022.

The company reports 200+ employees, 2,000+ clients, and 85,000+ managed workstations across 9 regional offices covering Montreal (headquarters), Mascouche, Granby, Victoriaville, Saint-Hyacinthe, Salaberry-de-Valleyfield, Boisbriand, Brossard, and Quebec City. Its go-to-market is sales-led: direct field/enterprise sales for larger accounts, inside sales via a multi-step website contact form and phone (514-666-4833) for mid-market and SMB leads, supported by a Quebec-localized SEO footprint, blog content, podcasts, YouTube, LinkedIn, and Facebook channels. The contact form segments prospects by company size (0–15, 15–50, 50–100, 100+ employees), indicating tiered service packaging.

ited generates revenue through two streams: recurring subscription-based managed services contracts (annual billing cadence, custom-quoted) covering ongoing IT support, cybersecurity, cloud, and unified communications; and project-based professional services for cloud migration, SharePoint deployment, VoIP/Teams rollouts, and cybersecurity implementations. Pricing is not publicly disclosed and is custom per engagement. There is no evidence of external funding rounds, M&A activity, or public-equity listing; the company is privately held within the Alan Allman Associates diversified technology services group.

Name

360 Télécom

Legal name

Solutions Ited

Website

https://360tele.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Quebec-based managed IT services provider (ited / Solutions Ited) serving 2,000+ Canadian SMB and mid-market clients across 9 offices, delivering outsourced IT, cybersecurity (CyberCARE), cloud, and unified communications on Microsoft, 3CX, Fortinet, and SentinelOne foundations under the Alan Allman Associates ecosystem.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Wired Telecommunications Carriers (517111)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

akta.pro secondary industries

IT Service Desk & End-User Support (L1/L2) (BPAAACAA), VoIP Access & ITSP Services (HDAIAHAD), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Managed IT services
• IT infrastructure support
• VoIP telephony
• Cybersecurity services
• Cloud solutions

Headquarters

HQ city

Boisbriand

HQ country

Canada

HQ region

North America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services revenue from ongoing IT support, infrastructure management, cybersecurity, cloud solutions, and unified communications. Clients pay on a contractual basis for continuous IT department replacement services. Includes vCIO strategic advisory, 24/7 technical support, and governance services.
2. Professional Services and Project Work: One-time and project-based revenue from IT implementations including cloud migration, SharePoint intranet deployment, VoIP/Teams telephony setup, cybersecurity solution installation, and training. Scoped per engagement.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

360 Télécom (doing business as ited, legal entity Solutions Ited) provides managed IT services for Canadian businesses, functioning as a fully outsourced IT department. Its core offerings span IT governance and vCIO strategic advisory, 24/7 technical support, hybrid IT infrastructure management, the proprietary CyberCARE cybersecurity suite (anti-ransomware, AI-driven updates, continuous surveillance), cloud solutions (virtual servers, online backup, secure storage), and unified communications (Microsoft 365/Teams, 3CX VoIP, SharePoint intranet, reliable internet links).

Product overview

ited is a managed IT services provider offering a comprehensive portfolio of technology solutions for Canadian businesses. The core offerings include Managed IT Services (governance, vCIO, project management, hybrid infrastructure, 24/7 support), Cybersecurity/CyberCARE (data protection, anti-ransomware, business continuity), Cloud Solutions (virtual servers, backup, storage, databases), and Unified Communications (Microsoft 365, Teams, VoIP 3CX, SharePoint intranet). The company operates as a one-stop shop with multiple Quebec office locations serving over 2,000 clients across 85,000 workstations.

Differentiator

Problem solved

Functional benefit

Products and services

• Services TI Gérés (Managed IT Services) Comprehensive managed IT services acting as a fully outsourced IT department: IT governance and vCIO strategic advisory, IT project management, hybrid on-premises and cloud infrastructure management, 24/7 technical support, and continuous end-user training. Targeted at Canadian SMBs and mid-market companies that lack or want to augment in-house IT capacity.
• Cybersécurité / CyberCARE Proprietary cybersecurity suite providing data protection, anti-ransomware defense, business continuity and rapid restoration planning, AI-driven automated patching, and 24/7 cybersecurity surveillance and incident intervention. Built on integrated Fortinet firewall, SentinelOne endpoint detection and response (EDR), and Datto Kaseya backup technologies. Designed for SMBs and mid-market organizations needing enterprise-grade security without an in-house SOC.
• Solutions Infonuagiques (Cloud Solutions) Managed cloud infrastructure services providing virtual servers, virtual networks, online backup, secure storage, scalable databases, access control, and advanced security measures. Includes private cloud options for regulated Quebec enterprises. Aimed at organizations modernizing from on-premises infrastructure to hybrid or fully cloud-based environments.
• Communications Unifiées (Unified Communications) Unified communications stack delivering Microsoft 365 productivity, Microsoft Teams (including hybrid Teams telephony), 3CX VoIP business telephony (Titanium Partner deployment), SharePoint intranet, and reliable business internet connectivity from Bell and Fibrenoire. Targeted at Quebec SMB and mid-market clients seeking an integrated collaboration and telephony platform managed by a single provider.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core, minor and flagship.

• MicrosoftcoreTechnology or IntegrationMicrosoft is a key technology partner providing the foundational cloud and productivity platform for ited's managed services. ited offers Microsoft 365, Microsoft Teams telephony, and SharePoint intranet solutions as part of its service portfolio. The partnership enables ited to deliver Microsoft-centric cloud and collaboration solutions to its 2,000+ Quebec-based clients.
• FortinetcoreTechnology or IntegrationFortinet provides cybersecurity technology integrated into ited's security offerings. The partnership supports the CyberCARE solution's network security, firewall, and advanced threat protection capabilities.
• SentinelOnecoreTechnology or IntegrationSentinelOne endpoint protection platform is integrated into ited's cybersecurity stack, providing AI-driven anti-ransomware and endpoint detection and response (EDR) capabilities as part of the CyberCARE offering.
• 3CXcoreTechnology or Integration3CX is a VoIP telephony partner for which ited holds Titanium Partner status (highest level). ited designs, deploys, and manages 3CX phone systems for business clients, offering both on-premises and cloud-hosted 3CX solutions.
• Datto KaseyacoreTechnology or IntegrationDatto Kaseya provides backup, disaster recovery, and business continuity technology integrated into ited's managed services. Supports ited's data protection and continuity offerings including online data backup and rapid restoration.
• BellminorChannel Partner/ Reseller/ DistributorBell is a telecommunications partner providing internet connectivity services (lien internet fiable) that ited resells or bundles with its unified communications and managed network services.
• FibrenoireminorChannel Partner/ Reseller/ DistributorFibrenoire is a fiber internet service provider partner whose connectivity services are bundled into ited's reliable internet link solutions for business clients.
• Alan Allman AssociatesflagshipStrategic or Co-development Partnerited is part of the Alan Allman Associates ecosystem, a Quebec-based group of independent technology consulting and managed services firms. This affiliation provides shared resources, collective buying power with technology vendors, cross-referrals, and access to a broader talent pool and specialized expertise.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Telus: Major Canadian telecom incumbent providing business connectivity, managed services, and collaboration tools across Quebec; competes broadly with 360 Télécom in the managed voice and IT services space for SMB and mid-market customers.
• Videotron: Quebec-based cable and telecommunications operator offering business internet, telephony, and cloud services to SMBs; large Quebec incumbent whose bundled telecom offerings compete directly with 360 Télécom's IP telephony and network services.
• Bell Canada: Canada's largest incumbent telecommunications carrier offering business internet, managed IT, and unified communications to Quebec SMBs; broader scale and bundled connectivity offerings make it a key competitive incumbent to 360 Télécom's IP telephony and network services.

Direct peers

• Sherweb: Sherbrooke, Quebec-headquartered managed cloud and IT services provider serving SMBs and mid-market customers across Canada with cloud, managed services, and Microsoft 365 expertise, directly comparable to 360 Télécom's Quebec SMB/mid-market IT management focus.
• Compugen: Canadian IT services and managed solutions provider serving SMB through enterprise with end-to-end infrastructure, cloud, and support offerings, comparable to 360 Télécom's full-stack IT management and support positioning.
• Long View Systems: Canadian managed IT, cloud, and infrastructure provider with national footprint and SMB/mid-market focus, comparable to 360 Télécom on managed services delivery model and Microsoft 365/VoIP-centric practice.
• Komutel: Montreal-based unified communications and contact center solutions provider for SMB and enterprise, directly comparable to 360 Télécom's IP telephony and unified communications offerings.
• Solulan (Gestion Solulan): Quebec-based managed IT services firm known for Apple device support alongside broader SMB IT management, mirroring 360 Télécom's positioning as a Quebec MSP with cross-platform device and IT support capabilities.
• Novipro: Quebec-based managed IT services and IT staffing firm serving SMB and enterprise clients with infrastructure, cloud, and end-user support, directly overlapping with 360 Télécom's IT management and IT support service lines.

Emerging players

• Versature: Canadian-born cloud VoIP and unified communications provider focused on SMB and mid-market; partial overlap with 360 Télécom's IP telephony practice and a representative of the pure-cloud VoIP competitors in the same Quebec/Canada market.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• YouTubeyoutube.com/channel/UCEPDUo_IDIlO06sYNmC6-hg
• Facebookfacebook.com/360telecomTI
• LinkedInlinkedin.com/company/it-ed

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 360 Télécom