Santovia
Santovia is a health technology company that delivers an integrated patient engagement and education platform with deep eClinicalWorks EHR integration, serving physician practices, health systems (including HCA Healthcare's 44,000+ physicians), and employers and insurers in the US and Caribbean.
- Company typePrivate
- Founded2016
- HeadquartersBoston, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Santovia does
Santovia is a privately held, physician-founded health technology company established in 2016 and headquartered in Fall River, Massachusetts (with an additional Boston office). It sells an integrated patient engagement and education platform that delivers targeted, condition-specific video and written education, patient-reported outcomes and experience surveys, and shared decision-making tools directly through electronic health record (EHR) systems and patient portals. Its content library spans 1,100+ diseases and conditions, 1,500+ video topics, 660+ procedures and lab tests, 3,700 drug information sheets, and ~2,000 lifestyle and wellness items, offered in English and Spanish. The platform is built around deep, native integration with eClinicalWorks (eCW) — embedded in the eCW patient portal and the Healow App — with education auto-generated from ICD-10 codes entered in clinical assessments and written back to the patient record. Content partnerships with EBSCO Health (Option Grid decision aids), the American Academy of Pediatrics (Bright Futures), and Viewmedica strengthen its clinical content position, while a 2024 collaboration with Northeastern University's Institute for Experiential AI is laying the groundwork for LLM- and RAG-based personalised patient health information.
The company serves three primary customer segments: physician practices and multi-specialty groups (e.g., Toledo Clinic, Coastal Medical, CLS Health, Pediatric Associates), health systems, hospitals, and ACOs (including the flagship HCA Healthcare deployment covering 44,000+ active and affiliated physicians across all US ambulatory practices, plus Little Axe Health System and North Arkansas Regional Medical Center), and employers/insurers (including National Health Insurance Bahamas and OnSite Care workplace clinics). Santovia monetises through a quote-based, annual subscription SaaS model sold via direct enterprise field sales and through its eCW channel partnership, with bundled multi-site contracts for large health systems. Distribution is overwhelmingly anchored in the eClinicalWorks ecosystem, supplemented by direct enterprise sales; the company is currently developing AI-driven personalisation capabilities in partnership with Northeastern University, which it intends to layer onto the existing education delivery platform.
Santovia firmographics
Firmographics- Name
- Santovia
- Legal name
- Santovia
- Website
- https://santovia.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Santovia is a health technology company that delivers an integrated patient engagement and education platform with deep eClinicalWorks EHR integration, serving physician practices, health systems (including HCA Healthcare's 44,000+ physicians), and employers and insurers in the US and Caribbean.
- Ownership category
- akta.pro rank
Santovia industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where Santovia is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Santovia business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Santovia operates as a subscription-based SaaS platform providing patient education and engagement services to healthcare organizations including physician practices, health systems, and employers/insurers. The platform is sold as an integrated module within EHR systems, suggesting an annual subscription model with licensing fees per provider or organization.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise multi-seat subscription for health systems and large physician groups |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Santovia product offering
Product offeringCore offering
Santovia is an integrated health engagement platform that delivers targeted patient-specific video and written education, patient experience and PRO surveys, and shared decision-making tools (via EBSCO Health's Option Grid) directly within EHR systems and patient portals. The platform automatically pulls education recommendations from ICD-10 codes entered in clinical assessments and serves physician practices, health systems, employers, and insurers.
Product overview
Santovia offers a unified patient engagement platform with multiple integrated modules. The core Santovia Patient Education Platform delivers video and written education, patient surveys, and shared decision-making tools through EHR integrations. Additional offerings include Option Grid Decision Aids (via EBSCO Health partnership), telemedicine/teleconsultation services, physical therapy videos, and real-time analytics. The platform serves physician practices, health systems, and employers/insurers through integration with eClinicalWorks and the Healow App.
Differentiator
Problem solved
Functional benefit
Products and services
- Santovia Patient Education Platform Integrated health engagement platform delivering targeted patient-specific video and written education, surveys, and shared decision-making tools directly through EHR systems and patient portals for physician practices, health systems, employers, and insurers.
- Option Grid Decision Aids Shared decision-making tools provided through partnership with EBSCO Health that enable patients to review the pros and cons of healthcare options via easy-to-understand comparisons of benefits, risks, and burdens.
- Patient Experience and PRO Surveys Customizable patient experience surveys and patient-reported outcomes (PRO) health questionnaires deliverable to patients anytime, supporting satisfaction measurement, MIPS program reimbursement, and care plan adjustments.
- Employer and Insurer Engagement Solution Platform for self-insured employers and health insurance companies to support health engagement, including EBSCO Health's Option Grid, teleconsultation solutions, chronic care services, and physical therapy videos to manage healthcare costs.
Quantifiable outcome
- HCA clinicians using Santovia can prescribe 12x the volume of patient education compared to their previous vendor
- +2 more outcomes
Companies that use Santovia
Customer profileNamed customers14 records
Segments4 records
Ideal customer profiles4 records
Santovia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability4 records
Feature8 records
Santovia partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered flagship and core.
- HCA HealthcareflagshipHCA Healthcare selected Santovia as the patient education platform for all US ambulatory practices, serving more than 44,000 active and affiliated physicians. This is Santovia's largest customer partnership and represents a major distribution channel through HCA's extensive network.
- Northeastern University - Institute for Experiential AIcoreSantovia collaborates with Northeastern University's Institute for Experiential AI and the Roux Institute's Human Data Interaction group to develop cutting-edge AI solutions using Large Language Models (LLMs) and Retrieval Augmented Generation (RAG). The collaboration aims to transform how patients access personalized health information, combining Santovia's patient engagement platform with Northeastern's AI expertise to deliver personalized answers to patient questions.
- EBSCO HealthcoreSantovia partnered with EBSCO Health to offer Option Grid decision aids, providing easy-to-understand comparisons of benefits, risks and burdens of healthcare options for many common healthcare decisions. The integration enables shared decision-making between patients and clinicians within the clinical workflow.
- American Academy of Pediatrics (AAP)coreThe American Academy of Pediatrics makes its educational resources, including the Pediatric Patient Education library and Bright Futures materials, available to all Santovia users. This partnership provides over 500 patient education forms spanning birth through adolescence, enhancing Santovia's pediatric content library.
- eClinicalWorks (eCW)coreSantovia is fully integrated into the eClinicalWorks patient portal and Healow App. This deep integration allows providers to access Santovia education directly within the patient record, with education automatically delivered to patient portals. The partnership includes a Product Activation page within eCW for seamless onboarding.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
Santovia competitors and assessment
Company assessmentDirect peers
- Krames (StayWell / WebMD Health Services): Direct competitor providing patient education content and engagement tools to health systems and physician practices. Explicitly named as the incumbent that Santovia displaces (e.g., Samaritan Health NY 'switched from Krames Education to Santovia').
- PatientPoint: Patient engagement and education platform focused on point-of-care delivery in physician practices and health systems. Closely comparable in target buyer (ambulatory providers) and core offering of digital patient education content.
- Healthwise: Nonprofit patient education vendor integrating evidence-based content into EHRs and patient portals. Competes with Santovia for health system and physician practice contracts, particularly around shared decision-making and patient instructions.
- GetWellNetwork (Get Well): Patient engagement platform serving health systems with interactive care plans, education, and patient experience tools. Overlaps with Santovia's health system segment on enterprise patient engagement and MIPS-relevant content delivery.
Broad incumbents
- Wolters Kluwer UpToDate / Emmi: Broad incumbent offering evidence-based clinical content (UpToDate) and patient engagement/decision-aid solutions (Emmi) to large health systems. Competes directly with Santovia for enterprise patient education and shared decision-making budgets at the high end.
- Elsevier Patient Engagement: Elsevier's patient education suite (Interactive Patient Education, exitCare) is widely deployed in EHR workflows. Targets the same physician practice and health system buyers with similar content-plus-integration value proposition.
- Phreesia: Patient intake and engagement platform widely deployed across physician practices and health systems. Overlaps with Santovia on patient activation, intake-time education, and PRO data capture, with deeper scale and public-company resources.
Emerging players
- SeamlessMD: Digital care journey platform combining patient education, engagement, and remote monitoring for surgical and chronic care. Adjacent to Santovia's PRO surveys and chronic care modules, particularly for employer/insurer and health system use cases.
Others
- ViewMedica: Video patient education library displayed as a Santovia partner on its website. Functions as both a content supplier (integration partner) and a competitor offering standalone video education to providers.
- WELL Health Technologies: Patient communication and engagement platform focused on two-way patient-provider messaging and EHR-integrated workflows. Comparable to Santovia's patient engagement layer, particularly for messaging and outreach, though broader in scope.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Santovia social profiles
Digital presenceSantovia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Santovia leadership team
Management profileNumber of profiles
Profiles3 records
Santovia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Santovia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Santovia
What does Santovia do?
Santovia is an integrated health engagement platform that delivers targeted patient-specific video and written education, patient experience and PRO surveys, and shared decision-making tools (via EBSCO Health's Option Grid) directly within EHR systems and patient portals. The platform automatically pulls education recommendations from ICD-10 codes entered in clinical assessments and serves physician practices, health systems, employers, and insurers.
Is Santovia a public or private company?
Santovia is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Santovia founded?
Santovia was founded in 2016. It employs 11 to 50 people.
Where is Santovia based?
Santovia is headquartered in Boston, United States, in the North America region.
How does Santovia make money?
One revenue line is on record: saaS Platform Subscription.
Who are Santovia's main competitors?
Direct peers on record are Krames (StayWell / WebMD Health Services), PatientPoint, Healthwise and GetWellNetwork (Get Well). Broad incumbents are Wolters Kluwer UpToDate / Emmi, Elsevier Patient Engagement and Phreesia. SeamlessMD is listed as an emerging player. Others are ViewMedica and WELL Health Technologies.
Does Santovia have an API?
No public API is recorded for Santovia.
What industry is Santovia in?
Santovia's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated). Its NAICS code is 5132 and its SIC code is 7372.