Systemworks

What Systemworks does

Systemworks EDV GmbH is a privately held German IT system house founded in 1993 and based in Bad Waldsee, serving small and medium-sized businesses (mittelständische Unternehmen) in the Ravensburg and Biberach region of Baden-Württemberg. The company operates with 1-10 employees under Managing Director Bodo Przygoda and delivers a full-stack IT outsourcing proposition covering cloud computing infrastructure (Cloud Server, Cloud Workspace, Cloud Phone System via Xelion, and Cloud Storage), IT security (Firewall/UTM through Securepoint, ESET antivirus, Acronis backup, Mailstore email archiving), managed services (ITGuard monitoring/patch management, ITSuite bundled security packages), IT hardware procurement (Intel servers, Lenovo PCs), networking (TP-Link, UbiQuiti), virtualization (Proxmox, VMware, Citrix), and media agency services (Joomla web design, hosting, photography, print). Cloud infrastructure is hosted in ISO 27001-certified data centers in the EU and Switzerland, including a bunker facility, supporting GDPR compliance.

The business model is multi-stream and primarily B2B-direct. Revenue is generated through managed services retainers and maintenance contracts, per-user subscription products under the CloudPacs sub-brand (AntiVirus, LocalBackup, CloudBackup, CloudStorage, SecureMail, Microsoft 365), one-time hardware sales (including printers and consumables under the GermanParts sub-brand via a B2B e-commerce shop at sysw-cloudservice.de), and project-based professional services for IT planning, migration, and web/print design. Pricing is largely quote-based and quote-driven; only shipping rates and Microsoft 365 tier descriptions are publicly disclosed. The go-to-market is sales-led with personal consultation, on-site support, ticket-based service management, and a hotline initially routed through a third-party AI phone assistant (Kollie KI). Distribution is concentrated in a single domestic German market with some EU shipping for hardware.

Technically, the company does not own significant proprietary IP; its technology stack is built on best-of-breed third-party platforms (ESET, Acronis, Hornetsecurity, Securepoint, Microsoft 365, Xelion, ConnectWise, TP-Link, UbiQuiti, Intel, Lenovo, Plesk/Strator). The proprietary assets are the ITGuard, ITSuite, and CloudPacs packaging and service methodologies, plus a managed hosting infrastructure on Strator server managed via Plesk. The company is GDPR-compliant, partners with eRecht24 for legal web templates, and uses Usercentrics for cookie consent. There are no disclosed funding rounds, no parent company, no subsidiaries, no patents, no awards, and no public revenue figures.

Name

Systemworks

Legal name

Systemworks EDV GmbH

Website

https://systemworks-edv.de

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Systemworks EDV GmbH is a small German IT system house in Bad Waldsee that provides managed IT, cloud computing, security, and web/media services to SMBs in the Ravensburg and Biberach region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

SECONDARYBPAAACAE

Cloud & Infrastructure Support (Servers, Storage, Virtualization)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYBPAEALAI

Backup & DR Software Implementation & Managed Platforms

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Business Continuity, Disaster Recovery & Backup Services

SECONDARYBPAEAIAD

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

SECONDARYBPAAACAC

Software/Application Support (SaaS, Enterprise Apps)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

Keywords

• Managed IT services
• Cloud computing infrastructure
• IT security solutions
• IT hardware procurement
• Web design hosting

Headquarters

HQ city

Cape Town

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. IT Managed Services and Maintenance Contracts: Recurring managed services delivered via customized maintenance contracts covering server/network maintenance, installation, remote support, and ongoing IT infrastructure monitoring. Revenue is generated through monthly retainer and time-based billing models.
2. IT Hardware and Peripherals Sales: Sale of computer hardware including servers (Intel), desktops/laptops (Lenovo), monitors, printers, NAS/SAN storage, network equipment, and telecommunications devices. Also includes toner, ink cartridges, maintenance kits, and spare parts. Revenue generated through one-time product sales.
3. Cloud and Subscription Services: Recurring monthly rental of cloud servers, cloud workstations, cloud phone systems (VoIP via Xelion), and cloud storage (starting at 1 TB). CloudPacs subscription products include AntiVirus, LocalBackup, CloudBackup, CloudStorage, SecureMail, and Microsoft 365 packages.
4. CloudPacs Subscription Products: Per-user/per-workstation subscription products for AntiVirus (ESET), LocalBackup, CloudBackup, CloudStorage, SecureMail, Microsoft 365, and 365 Total Protection. Billed monthly with flexible licensing models.
5. Professional Services and Consulting: One-time project fees for IT infrastructure planning, integration, migration, security concept development, web design, and photography/print services. Individual contract-based pricing.
6. SaaS and Software Licensing: Facilitation of SaaS products including Microsoft 365 plans, Sage 50 accounting software, password managers, and ESET antivirus, sold as subscription licenses per user.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Systemworks EDV GmbH operates as a single-source IT system house delivering cloud computing (server, workspace, phone system, storage), IT security (firewall/UTM, antivirus, backup, email archiving, patch management), IT infrastructure (hardware, networking, WLAN, NAS/SAN, virtualization), managed services and remote support, and a media agency covering web design/hosting and print design. Services target small and medium-sized businesses in the Ravensburg and Biberach region, sold via custom quotes, recurring maintenance contracts, and subscriptions.

Product overview

Systemworks EDV GmbH is an IT system house offering a comprehensive portfolio of managed IT services and solutions for small and medium-sized businesses in the Ravensburg and Biberach region of Germany. The core offering centers on cloud computing infrastructure (Cloud Server, Cloud Arbeitsplatz, Cloud Telefonanlage with Xelion, and Cloud Datenspeicher) hosted in their ISO 27001-certified data center in Switzerland. Security services include Firewall/UTM (Securepoint), AntiVirus (ESET), Backup/Disaster Recovery (Acronis), E-Mail-Archivierung (Mailstore), and the bundled ITSuite security packages. The CloudPacs sub-brand provides modular cloud services including AntiVirus, LocalBackup, CloudBackup, CloudStorage, SecureMail, and Microsoft365. Additional services encompass IT infrastructure (hardware from Intel/Lenovo, networking with TP-Link/UbiQuiti, virtualization with Proxmox/VMware/Citrix), Homeoffice solutions, SaaS offerings, web design/hosting with Joomla CMS, print design services, and printer/toner supplies through the GermanParts brand. Remote support is delivered via ConnectWise Control, TeamViewer, and RustDesk.

Differentiator

Problem solved

Functional benefit

Brands

• CloudPacs: Product line for cloud-based services including AntiVirus, Backup, CloudStorage, SecureMail, Microsoft365, and 365 Total Protection.
• ITGuard
• ITSuite

Products and services

• Cloud Server Virtualized terminal server hosted in Systemworks' ISO 27001-certified data center, providing scalable server capacity customizable to customer requirements. Standard package includes antivirus; premium add-ons include DC Server, Azure/Entra, Hosted Exchange, database servers, SQL servers, and premium backup. Billed monthly as a subscription.
• Cloud Arbeitsplatz (Cloud Workspace) Cloud-based virtual workstation that delivers compute power, operating system, and data storage from the data center. Users access their cloud computer via a thin client with internet connection; the data center handles OS updates, antivirus, and backup.
• Cloud Telefonanlage (Cloud Phone System) Cloud-based VoIP telephone system built on the Xelion platform, providing telephony, chat, SMS, WhatsApp, video conferencing, screen sharing, call routing, and reporting across desk phones, DECT devices, computers, laptops, smartphones, and tablets.
• Cloud Datenspeicher (Cloud Storage) Always-available, scalable cloud storage for files, business data, videos, images, and backups hosted in the data center. Entry-level package starts at 1 TB with monthly billing and synchronization to local drives.
• Firewall und UTM Firewall and Unified Threat Management solution using Securepoint products. Protects networks against external attacks, monitors encrypted communications, detects viruses, phishing, spyware, and malware, and includes geoblocking, VPN access, and central management.
• AntiVirus und Spam-Schutz Antivirus and spam protection using ESET products for servers, cloud services, and workstations. Protects against malware, phishing, ransomware, spyware, and cryptominers, and includes intelligent internet filtering.
• Backup und Datensicherung Continuous data backup solution using Acronis for operating systems, applications, settings, databases, and personal files. Includes individualized backup plans, disaster recovery capabilities, and a central Acronis management console.
• E-Mail-Archivierung Email archiving solution using MailStore, providing legally compliant archiving of digital correspondence (required since January 2017 in Germany) with searchable access to archived emails.
• ITGuard (Monitoring, Reporting and Patch Management) Proprietary three-tier monitoring, reporting, and patch management product line (ITGuard S/M/XL) covering workstations, servers, NAS, USV, switches, printers, and network devices. Includes automated email status reports and toner-level monitoring.
• USV (Uninterruptible Power Supply) Scalable UPS solutions protecting infrastructure from power outages and data loss across server rooms, workstations, or entire data centers.
• ITSuite Security Package Bundled proprietary security package combining ITGuard monitoring/reporting/patching with ESET antivirus protection, optionally including local or cloud backup. Available as ITSuite-Basic or ITSuite-Premium tiers.
• CloudPacs Sub-brand product line of per-user/per-workstation cloud-based subscription products including AntiVirus (ESET), LocalBackup, CloudBackup, CloudStorage, SecureMail, Microsoft 365, and 365 Total Protection. Billed monthly with flexible licensing.
• Homeoffice-Lösungen Home office solutions bundling virtual workstations, cloud workspaces via terminal server, cloud telephony with firm phone number, and Microsoft 365 with Teams for collaboration and file sharing.
• Software as a Service (SaaS) Centralized software operation as an internet-based rental service, providing Microsoft 365, ESET Antivirus, Sage 50, and password manager with flexible per-user rental models.
• IT-Hardware IT hardware procurement including Intel server systems, Lenovo desktops and laptops, thin clients, monitors, scanners, printers, and networking equipment, with custom configuration for customer applications.
• IT-Netzwerk Network solutions using TP-Link and UbiQuiti products, covering LAN/WLAN management, installation, maintenance, modernization, scalable networks with LAN switches and routers, site connectivity, and wireless solutions.
• WLAN-Lösungen WLAN solutions using UbiQuiti and TP-Link, providing secure, stable wireless networks for businesses, public facilities, hotels, and retail with access points and mesh network configurations.
• NAS und SAN Storage Network Attached Storage (NAS) and Storage Area Network (SAN) mass-storage solutions, providing file-server manageability or high-speed fiber-connected network storage subsystems.
• Virtualisierung (Virtualization) Virtualization solutions using Proxmox, VMware, Citrix, and Microsoft, enabling multiple virtual machines on a single physical server for isolated environments, software testing, and efficient resource utilization.
• Kaufmännische Software (Business Software) Business software solutions including accounting (with e-invoicing and ZUGFeRD), order processing, inventory management, and procurement, with consultancy to build individualized software combinations.
• Webdesign mit Joomla Website design and hosting using Joomla CMS, providing individual responsive web design, SEO optimization, text and image optimization, multilingual support, and maintenance packages with monthly billing cancellable with one-month notice.
• Webhosting Managed web hosting on Systemworks' proprietary Strator server managed via Plesk, including domain management, SSL certificates, PHP/MySQL support, regular backups, malware scanner, firewall, and virus protection.
• Design & Print Creative design services including photography, flyers, brochures, posters, business cards, roll-ups, logo design, image manipulation, and professional print coordination.
• Drucker und Druckerzubehör (GermanParts) Printer sales and accessories under the GermanParts sub-brand, including toners, ink cartridges, spare parts, maintenance kits, fuser units, and rollers in original, refurbished, and compatible options for all major brands.
• IT Managed Services and Maintenance Contracts Recurring managed services covering server and network maintenance, installation, remote support, and ongoing IT infrastructure monitoring, delivered via customized maintenance contracts under monthly retainer and time-based billing.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

AI capability2 records

Feature4 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Data Centers in EU and SwitzerlandcoreTechnology or IntegrationSystemworks EDV operates its cloud infrastructure on data centers located in the EU and Switzerland, with one facility housed in a 15-meter underground bunker protected by reinforced concrete. Centers feature redundant fiber connections, UPS, backup power, climate control, and network redundancy. ISO 27001 certification referenced for certain locations. Ensures GDPR compliance and high availability for cloud server, workstation, and storage services.
• IntelcoreTechnology or IntegrationSystemworks EDV sources custom-configured server systems directly from Intel, providing optimized server and network configurations for customer deployments. Servers come with comprehensive service packages as part of the company's hardware offerings.
• LenovocoreTechnology or IntegrationSystemworks EDV uses Lenovo products for desktop PCs and laptops as part of its hardware portfolio. The company also offers custom configuration of systems to meet specific customer application requirements.
• SecurepointcoreTechnology or IntegrationSecurepoint provides firewall and UTM (Unified Threat Management) gateway solutions deployed by Systemworks EDV for customer network security. Features include firewall configuration with Geoblocking, attack protection, encrypted protocols, VPN access, and central management.
• ESETcoreTechnology or IntegrationESET provides antivirus and anti-malware solutions deployed as part of Systemworks EDV's ITGuard and ITSuite security packages. Protects servers, cloud services, and workstations against ransomware, phishing, malware, spyware and cryptominers. Offered as a CloudPacs AntiVirus subscription product.
• HornetsecuritycoreTechnology or IntegrationHornetsecurity provides email security services including spam protection and email filtering, used in the CloudPacs SecureMail product. Also provides 365 Total Protection for comprehensive Microsoft 365 security. E-mail services for hosted web environments are managed via Hornetsecurity with per-mailbox billing.
• AcroniscoreTechnology or IntegrationAcronis backup solutions are deployed by Systemworks EDV for customer data protection. Features include individual backup plans, modern backup drives, cloud backup options, and disaster recovery capabilities. Managed via a central Acronis management console.
• MailStorecoreTechnology or IntegrationMailStore email archiving software is deployed by Systemworks EDV as part of its secure email solutions (CloudPacs SecureMail). Supports legal compliance for digital correspondence archiving required since January 2017, providing searchable access to archived emails.
• Xelion (VoIP Cloud Phone System)coreTechnology or IntegrationXelion provides the VoIP cloud phone system offered by Systemworks EDV to customers. Features include presence status, queue strategies, caller group management, department communication reporting, call lists, eavesdropping and whispering. Works across desk phones, DECT devices, laptops, smartphones and tablets.
• Microsoft 365coreTechnology or IntegrationMicrosoft 365 products are offered through the CloudPacs program in four tiers (Business Basic, Apps for Business, Business Standard, Business Premium) plus 365 Total Protection. Includes Exchange, Teams, SharePoint, Access, Publisher and Azure Active Directory capabilities.
• ConnectWise (Control)coreTechnology or IntegrationConnectWise Control is used by Systemworks EDV as a fast remote access solution for customer support. Allows secure, uncomplicated remote connection to customer devices for efficient problem resolution as part of the automated managed services offering.
• Proxmox, VMware, Citrix, MicrosoftcoreTechnology or IntegrationSystemworks EDV leverages virtualization platforms from Proxmox, VMware, Citrix, and Microsoft to create virtual machine environments for customer deployments, enabling multiple virtual machines to run on a single physical server.
• Strator-Server with PleskcoreTechnology or IntegrationSystemworks EDV operates a proprietary managed web hosting infrastructure on Strator server managed via Plesk control panel, providing domain management, SSL certificates, PHP, MySQL/MariaDB support, automated backups, and protected Joomla administration to web hosting customers.
• eRecht24minorGTM or Marketing PartnerSystemworks EDV is an agency partner of eRecht24.de, integrating all legally required content (imprint, privacy policy, cookie banner) into customer websites using eRecht24's tools and templates.

Scale indicators1 record

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• CANCOM SE: German-headquartered hybrid IT and managed services provider (formerly CANCOM Pironet) delivering cloud, managed services, workplace, and IT security to SMB and enterprise customers across the DACH region. Comparable in offering mix (managed services, cloud, Microsoft-centric) and in serving mid-market German customers.
• Allgeier SE: German IT services and software group with managed services, cloud, and IT security divisions serving SMB and enterprise customers. Comparable in providing outsourced IT operations, virtualization/cloud infrastructure, and security services through regional German delivery.
• Avanade (Accenture/Microsoft joint venture): Global Microsoft-focused managed services and cloud provider with deep Microsoft 365 and Azure delivery capabilities. Comparable on the Microsoft-centric managed services dimension, though operating at significantly larger scale and broader geographic footprint.
• Bechtle AG: Europe's largest independent IT system house headquartered in Neckarsulm, Germany, with a comparable end-to-end IT services, hardware, and managed services portfolio for SMB and enterprise customers. Bechtle is the dominant German IT system-house incumbent; Systemworks competes in the same managed-services/SMB segment at a much smaller scale.

Direct peers

• IT-Haus GmbH: German IT system house with cloud, security, managed services, and IT infrastructure offerings for SMB customers across the DACH region. Closely comparable mid-sized German MSP competing for similar outsourcing budgets.
• Medialine AG: German managed services provider offering cloud, workplace, IT security, and managed services for SMB customers, with an MSSP specialization. Comparable as a German-language MSP competing for the same mid-market outsourcing customers.
• AVS IT Services GmbH: German managed services provider with cloud, security, workplace, and managed-service offerings for SMB customers. Comparable in targeting similar mid-market accounts with full-stack managed IT.
• SVA System Vertrieb Alexander GmbH: German IT system house with a comparable full-stack offering across data center, cloud, managed services, security, and workplace solutions for German SMB and enterprise customers. Strong overlap with Systemworks in core services and in delivering multi-vendor IT solutions (Cisco, Microsoft, VMware, etc.) to mid-market accounts.

Regional players

• Ratiodata GmbH: Münster-based German IT system house (part of Fiducia & GAD) offering managed services, cloud, security, and IT infrastructure to SMB and banking-sector customers. Closely comparable in being a regional German MSP focused on outsourced IT operations and recurring service contracts.
• SIEVERS-SNC Computer & Software GmbH & Co. KG: Northern German IT system house with cloud, security, and managed services for SMB customers; comparable in business model as a regional full-stack IT outsourcer serving German mid-market accounts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Systemworks