Digital Agent
Digital Agent is a privately held, Atlanta-based managed services provider founded in 1998 that bundles business phone, internet, managed IT, and cybersecurity for SMB and mid-market customers across the continental U.S., with vertical depth in healthcare, legal, government, and financial services.
- Company typePrivate
- Founded1998
- HeadquartersAtlanta, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Digital Agent does
Digital Agent is a privately held, Atlanta-based managed services provider founded in 1998 by Howard Hunter that delivers an integrated stack of business phone (Sangoma Switchvox UCaaS), managed internet (fiber/coax/WAN/5G with AT&T, Comcast, and Spectrum carrier partnerships), managed IT (Managed IT Gold, HaaS, IaaS/SaaS, BCDR via Datto and Veeam, managed colocation), and cybersecurity (Sentry Premium EDR + Managed SOC, vPenTest via Vonahi, CrowdStrike-powered endpoint, Fortinet firewall, KnowBe4 training, dark web monitoring). The company is legally structured as Digital Agent LLC, remains founder- and management-owned with no disclosed outside capital, and employs 11–50 staff holding certifications across Cisco, CompTIA, Fortinet NSE, Sangoma, Dell, and AT&T Partner Platinum. Revenue is generated primarily through flat-rate recurring Managed IT subscriptions, monthly HaaS hardware leases, recurring UCaaS and internet service fees, monthly colocation fees, channel partner MRR spiff programs, and vCIO professional services, sold via direct field sales, inside sales, and an active continental-U.S. channel partner program with up to 5X/10X MRR incentives. Customer concentration is distributed across hundreds of SMB accounts and targeted verticals including healthcare (Digital Agent MD+), legal, financial services, government, film/media production, automotive dealerships, and industrial contractors, with compliance coverage spanning HIPAA, NIST CSF, FINRA, GLBA, NERC CIP, GDPR, ISO 27000, and CIS Controls.
Digital Agent firmographics
Firmographics- Name
- Digital Agent
- Legal name
- Digital Agent LLC
- Website
- https://digitalagent.net
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Digital Agent is a privately held, Atlanta-based managed services provider founded in 1998 that bundles business phone, internet, managed IT, and cybersecurity for SMB and mid-market customers across the continental U.S., with vertical depth in healthcare, legal, government, and financial services.
- Ownership category
- akta.pro rank
Digital Agent industry classification
Industry- Product category
- Managed IT and Cybersecurity Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Agents for Wireless Telecommunications Services (517122)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Rental & Leasing (7377)
- akta.pro primary industry
- Digital & Technology Transformation Consulting (BPAHACAH)
- akta.pro secondary industry
- Strategy & IT Advisory (BPAEAAAA)
Keywords
Where Digital Agent is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Digital Agent business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring monthly revenue from Managed IT Gold program providing comprehensive IT coverage including helpdesk, servers, network, WiFi, hardware, backup, disaster recovery, cloud, and vCIO services under a flat monthly rate model.
- Hardware as a Service (HaaS): Monthly leasing fees for cutting-edge hardware including WAPs, phone handsets, managed power, computers, and firewall protection, providing state-of-the-art technology without large upfront capital expenditure.
- Business Phone Systems and Service: Revenue from Sangoma Switchvox phone systems including hardware, software, installation, and ongoing 24/7 support services. Combines one-time equipment sales with recurring service fees.
- Business Internet Services: Managed internet services providing fiber, coax, wireless WAN, and 5G connectivity with WiFi 6 access points. Revenue from internet circuit management and 24/7 support.
- Cybersecurity Services: Comprehensive cybersecurity packages including EDR, Managed SOC, dark web monitoring, vPenTesting, compliance reporting, firewall management, and security awareness training as recurring subscriptions.
- Managed Colocation: Monthly colocation fees for rack space in Atlanta data center with power, cooling, security, and expert engineering support, with guaranteed 99.999% uptime.
- Channel Partner Program: Revenue generated through channel partners selling Digital Agent services, with partners earning MRR spiffs and bonuses based on customer contracts (up to 5X MRR on Managed IT, up to 10X MRR on Switchvox).
- vCIO Consulting Services: Strategic IT consulting and virtual CIO services including technology assessments, IT roadmap development, long-term IT budgeting, and ongoing strategic guidance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Gold (All-You-Can-Eat IT) - Comprehensive coverage with flat monthly rate |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
Digital Agent product offering
Product offeringCore offering
Digital Agent provides managed business technology services including managed IT (workstations, servers, networks, WiFi, cloud, backup), business phone systems (Sangoma Switchvox UCaaS), business internet (fiber, coax, 5G), and cybersecurity (EDR, Managed SOC, dark web monitoring, vPenTesting). The company serves as a single-vendor technology partner under a flat monthly recurring model, bundling helpdesk support, vCIO consulting, and 24/7/365 domestic expert coverage. It also delivers vertical-specific solutions such as Digital Agent MD+ for HIPAA-regulated medical offices and Hardware as a Service (HaaS) leasing.
Product overview
Digital Agent is a managed business technology provider offering an integrated one-stop-shop platform for business phone, internet, managed IT, and cybersecurity services. The core portfolio centers on Sangoma Switchvox UCaaS phone systems, Managed IT Gold comprehensive coverage, and Sentry Premium cybersecurity with EDR/SOC capabilities. The company also offers specialized vertical solutions including Digital Agent MD+ for healthcare, Hardware as a Service (HaaS), cloud solutions (IaaS/SaaS), cloud migration, data backup and recovery (BCDR), managed colocation, and vCIO consulting services. Additional security add-ons include vPenTest penetration testing, dark web monitoring, and security awareness training. The products work as an integrated ecosystem where phone, internet, IT, and cybersecurity services are managed through a single point of contact with 24/7/365 support.
Differentiator
Problem solved
Functional benefit
Brands
- Digital Agent MD+: A HIPAA-compliant, all-in-one medical technology solution designed for medical offices, providing integrated phone, IT, and cybersecurity services tailored for healthcare facilities.
- Sentry Premium
Products and services
- Sentry Premium EDR & Managed SOC
Quantifiable outcome
- 99.999% uptime guarantee for colocation services (maximum five minutes downtime annually)
- +3 more outcomes
Companies that use Digital Agent
Customer profileNamed customers8 records
Segments8 records
Ideal customer profiles7 records
Digital Agent technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
Feature7 records
Digital Agent partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered core and major.
- CrowdStrikecoreStrategic partnership announced April 23, 2024 integrating CrowdStrike's endpoint protection and cybersecurity platform into Digital Agent's security offerings, enhancing the company's EDR and threat detection capabilities.
- Vonahi SecuritycorePartnership to deliver vPenTest penetration testing services powered by Vonahi Security. This enables Digital Agent to provide automated, impartial network security assessments to identify vulnerabilities before hackers exploit them.
- Sangoma (Digium)coreDigital Agent is a Sangoma Premier Partner offering Switchvox UCaaS phone systems with 24/7/365 support. Sangoma provides the core technology platform for business phone systems including detailed call reporting, mobile/desktop apps, and conferencing features. The partnership was recognized with the 2020 Sangoma Pinnacle Partner Award.
- AT&TcoreAT&T Partner Platinum designation enabling Digital Agent to resell and manage AT&T fiber connectivity services. Provides access to high-speed fiber with 99.999% reliability for business customers.
- Comcast BusinessmajorPartnership for managed coax internet services putting Digital Agent at the head of the support queue with dedicated account management, enabling superior customer support compared to direct Comcast customers.
- Charter/SpectrummajorPartnership for managed coax internet services providing priority support queue positioning for Digital Agent customers.
- DellmajorDell PartnerDirect Premier partner for hardware procurement and deployment including computers and servers for HaaS program.
- FortinetcoreCybersecurity technology partner providing firewall protection, network security, and Fortinet NSE certifications for Digital Agent engineers. Listed as Sentry Premium cybersecurity partner.
- YealinkmajorIP phone hardware partner providing business phone endpoints for VoIP deployments.
- Poly (Plantronics)majorAudio and video collaboration hardware partner for headsets, conference phones, and video conferencing equipment.
- DattocoreDatto certified partner for business continuity, disaster recovery (BCDR), and backup solutions with VEEAM integration for data protection services.
- VeeammajorVMSP and VMTSP certified partner for backup and disaster recovery software solutions complementing Datto offerings.
- Cisco MerakimajorCisco Meraki certified partner for cloud-managed networking solutions including WiFi access points, switches, and security appliances.
- BitdefendermajorCybersecurity partner providing antivirus and endpoint protection technology for managed security services.
- KnowBe4majorSecurity awareness training partner providing cybersecurity education and phishing simulation platforms for employee training programs.
- KaseyamajorIT management and security partner providing automation and security solutions for managed services delivery.
- RocketCybermajorManaged SOC (Security Operations Center) partner providing 24/7 threat monitoring and incident response capabilities.
- AuvikmajorNetwork management partner providing cloud-based network monitoring and management for MSP operations.
- BroadSoftcoreUCaaS platform partner underlying hosted business communication services for enterprise voice and collaboration.
- Webex (Cisco)majorCollaboration platform partner providing web conferencing and team collaboration solutions.
- Sentry (Sentry Premium)coreEDR and Managed SOC solution provider powering Digital Agent's comprehensive cybersecurity package including ransomware prevention, zero-day exploit protection, and 24/7 security monitoring.
- ProxmoxmajorAuthorized reseller for Proxmox virtualization platform providing open-source server virtualization solutions.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
Digital Agent competitors and assessment
Company assessmentDirect peers
- Corsica Technologies: Corsica Technologies is a managed IT, cybersecurity, and compliance provider for SMB and mid-market with strong healthcare and financial services focus—closely aligned with Digital Agent's vertical go-to-market and compliance certifications.
- Ntiva: Ntiva is a national MSP/MSSP offering managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market customers—directly comparable to Digital Agent's full-stack managed services bundle, though at significantly larger scale.
- IP Pathways: IP Pathways is a Midwest-based managed IT, cloud, and security services provider—comparable in size, customer segment (SMB/mid-market), and one-stop-shop service model to Digital Agent.
- iCorps Technologies: iCorps Technologies is a managed IT, cloud, and security services firm serving SMB and mid-market customers in the Northeast U.S., with a comparable integrated service stack including vCIO advisory and cybersecurity.
- eMazzanti Technologies: eMazzanti is a multi-award-winning managed IT and cybersecurity provider for SMBs and mid-market—very comparable in size, customer segment, and one-stop-shop service model to Digital Agent.
- NetGain Technologies: NetGain Technologies is a managed IT and cybersecurity provider focused on regulated industries (healthcare, financial, legal)—directly comparable to Digital Agent's vertical specialization and compliance-as-a-service model.
Broad incumbents
- Logically: Logically is a large managed IT and cybersecurity services firm (formed via rollup including Datapath) serving SMB to enterprise customers across the U.S.—directly overlaps Digital Agent's service portfolio with substantially greater geographic and capital reach.
- Thrive: Thrive (backed by Mainsail Partners) is a large national managed services and cybersecurity provider serving mid-market and enterprise with a very similar phone/IT/security bundle; functions as a scaled incumbent against which Digital Agent competes.
Emerging players
- Pratum: Pratum is a managed cybersecurity and IT services firm in the Midwest with comparable HIPAA/NIST compliance expertise and EDR/SOC offerings—partial overlap with Digital Agent's Sentry Premium security stack.
Regional players
- Atlas Professional Services: Atlas Professional Services is a Southeast-based managed IT and cybersecurity provider—geographically adjacent and competitively relevant to Digital Agent's Atlanta/Southeast anchor, though smaller in scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Digital Agent social profiles
Digital presenceDigital Agent compliance and trust
Trust signalCompliance25 records
Digital Agent financial estimates
Financial estimateRevenue estimate
Valuation estimate
Digital Agent leadership team
Management profileNumber of profiles
Profiles6 records
Digital Agent funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Digital Agent M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Digital Agent
What does Digital Agent do?
Digital Agent provides managed business technology services including managed IT (workstations, servers, networks, WiFi, cloud, backup), business phone systems (Sangoma Switchvox UCaaS), business internet (fiber, coax, 5G), and cybersecurity (EDR, Managed SOC, dark web monitoring, vPenTesting). The company serves as a single-vendor technology partner under a flat monthly recurring model, bundling helpdesk support, vCIO consulting, and 24/7/365 domestic expert coverage. It also delivers vertical-specific solutions such as Digital Agent MD+ for HIPAA-regulated medical offices and Hardware as a Service (HaaS) leasing.
Is Digital Agent a public or private company?
Digital Agent is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Digital Agent founded?
Digital Agent was founded in 1998. It employs 11 to 50 people.
Where is Digital Agent based?
Digital Agent is headquartered in Atlanta, United States, in the North America region.
How does Digital Agent make money?
Eight revenue lines are on record. Managed IT Services are the primary driver. The others are hardware as a Service (HaaS), business Phone Systems and Service, business Internet Services, cybersecurity Services, managed Colocation, channel Partner Program and vCIO Consulting Services.
Who are Digital Agent's main competitors?
Direct peers on record are Corsica Technologies, Ntiva, IP Pathways, iCorps Technologies, eMazzanti Technologies and NetGain Technologies. Broad incumbents are Logically and Thrive. Pratum is listed as an emerging player. Atlas Professional Services is listed as a regional player.
Does Digital Agent have an API?
No public API is recorded for Digital Agent.
What industry is Digital Agent in?
Digital Agent's product category is Managed IT and Cybersecurity Services. Its primary akta.pro industry code is BPAHACAH, Digital & Technology Transformation Consulting, with a secondary code of BPAEAAAA, Strategy & IT Advisory. Its NAICS code is 54151 and its SIC code is 8742.