National Travel Service, Inc.

What National Travel Service, Inc. does

National Travel Service, Inc. (NTS) is a privately held travel management company founded in 1977 and headquartered in Charleston, West Virginia. The firm operates as a Top 25 U.S. Travel Management Company per Business Travel News, generating over $80 million in annual air sales and serving a client base that spans federal, state, and local government agencies (50+ agencies and boards), corporate accounts of all sizes, and leisure travelers via its Vacation Gallery. Its core offer combines agent-assisted servicing (24/7 Flight Center, IROPs handling, dedicated DTM teams) with self-service technology including the Intelligent Traveler mobile app, EttaGo (Deem) and GetThere online booking tools, Prime Analytics reporting, ChromeRiver/Concur expense integrations, and Conferma virtual card payments. NTS operates through three principal commercial tiers — Concierge Class (fixed per-transaction fee bundling 50+ services), Three Percent Solution (percentage of air spend), and Designated Travel Management (multi-year subscription with dedicated teams) — alongside modular add-ons such as CityTRAX event management, Travel Rewards loyalty, private jet charter, and FedRooms/ABC/Amex hotel programs. International reach is delivered primarily through affiliate partnerships with Lufthansa City Center (131 DMCs across 100+ countries) and Signature Travel Network, supplemented by a wholly-owned Netherlands subsidiary (NTS B.V.) and disclosed market presence in the UK, Germany, and Australia. The company holds ARC accreditation and GSA Contract GS-33F-0009N, both of which are gating credentials for government and mainstream corporate travel distribution.

Name

National Travel Service, Inc.

Legal name

National Travel Service, Inc.

Website

https://nationaltravel.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

101–250 employees

Short description

National Travel Service is a private U.S. travel management company serving corporate and government clients with integrated booking platforms, 24/7 agent support, mobile apps, expense reporting, and event management tools, ranked among the Top 25 U.S. TMCs.

Ownership category

akta.pro rank

Product category

Corporate Travel Management

NAICS

Travel Agencies (561510), Travel Agencies (56151), Other Travel Arrangement and Reservation Services (56159)

SIC

Transportation Services (4700)

akta.pro primary industry

Corporate Travel & Accommodation Coordination (HSACADAL)

akta.pro secondary industries

Trip Planning & Itinerary Design (HSACAKAA), Flight Booking & Airfare Management (HSACAKAB), Group Air, Ticketing & Travel Operations (Manifests, Rebooking, 24/7 Support) (THAHANAF), Inbound/Local Retail Travel Agencies (Destination Booking Offices) (THAKABAH)

Keywords

• Corporate travel management
• Government travel services
• Corporate online booking
• Travel expense reporting
• Event management software

Headquarters

HQ city

Charleston

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Three Percent Solution Transaction Fees: Transaction fee tied to percentage of total air purchases. Single fee for online or agent-assisted bookings under One World One Fee concept. Benefits small and large businesses by tying cost to spend and service utilization.
2. Concierge Class Fixed Transaction Fees: Per-transaction fixed cost for both online and fully assisted transactions. Includes over 50 travel services under One World One Fee concept. Most popular pricing model for corporate and government accounts.
3. Designated Travel Management (DTM) Annual Contracts: Annual contract with quarterly billing based on anticipated reservation volume. Includes dedicated team, international specialists, VIP agents, and personalized travel program design. Three-year term with 60-day cancellation clause.
4. Travel Rewards Loyalty Program: Points awarded on bookings for hotels (ABC Prime Hotels, American Express Select, Small Luxury Hotels) and vacation travel. Corporate clients can award points as employee incentives. Revenue from hotel and travel partner commissions.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels6 records

Core offering

National Travel Service is a travel management company providing integrated corporate and government travel services including agent-assisted booking, online booking tools (EttaGo/GetThere), a 24/7 Flight Center, the Intelligent Traveler mobile app, expense reporting integration, event management, and dedicated account teams. Service tiers include Concierge Class (50+ services under fixed per-transaction fee), the Three Percent Solution (percentage-based transaction pricing), and Designated Travel Management (annual/three-year contract with dedicated team). The company also delivers leisure and incentive vacation travel bookings alongside private jet charter services.

Product overview

National Travel Service, Inc. operates as a travel management company offering a comprehensive suite of interconnected services through its core platform and modular add-ons. The flagship Intelligent Traveler mobile app serves as the primary traveler interface, integrated with online booking platforms EttaGo (Deem) and GetThere for reservations, while Prime Analytics and ChromeRiver provide reporting and expense management. The 24/7 Flight Center provides continuous support with specialized Irregular Operations management, complemented by Concierge Class Service, Three Percent Solution, and Designated Travel Management as differentiated pricing and service tiers. CityTRAX handles event management, and the Travel Rewards program provides loyalty functionality. All services connect to Traveler Profile and PNR management systems, with integrations to ground transportation (Uber/Lyft for Business), hotel programs (FedRooms, American Express, ABC Hotels), and payment systems (Conferma virtual cards, Concur, ChromeRiver).

Differentiator

Problem solved

Functional benefit

Brands

• Concierge Class: Signature travel management service featuring inclusive services with fixed per-transaction pricing and over 50 travel services included.
• Intelligent Traveler
• Flight Center
• Travel Rewards
• CityTRAX

Products and services

• Intelligent Traveler Mobile App Mobile application for iOS and Android that gives corporate and government travelers itinerary access, real-time flight alerts, check-in requests, expense recording, Uber ride booking, and direct 24/7 chat with National Travel agents. Includes complimentary $200,000 flight insurance through Cook & Company.
• Flight Center (24/7) 24/7 flight management service accredited by Airline Reporting Corporation (ARC) that provides continuous flight monitoring, priority rebooking on delayed or cancelled flights (typically within 5 minutes), seat assignments, check-in services, and boarding pass delivery. Specializes in Irregular Operations (IROPs) handling. Awarded Gold Medal in 2025 for 24/7 Flight Center service excellence.
• EttaGo Online Booking Platform Corporate online booking tool powered by Deem that provides travel booking functionality with policy compliance controls, personalized booking to prevent out-of-policy reservations, and integration with corporate air and car accounts. Same platform used by 85% of Fortune 500 companies; available in standard or customized configurations.
• GetThere Online Booking Online booking system with customizable dashboards utilized by major government agencies and Fortune 500 companies. Features travel policy, preference, and expense management integration, built-in quality control measures, and instant messaging for agent assistance. Government-specific portal available with policy enforcement.
• Prime Analytics Reporting Premium reporting option using Prime Numbers technology for dynamic benchmarking analysis, traveler scorecards, and custom calculations for travel expense management. Includes a Traveler Scorecard API for live benchmark data on booking habits and compliance scores.
• CityTRAX Event Management Web-based SaaS event registration and hotel booking management system for meeting planners. Features include event booking websites, hotel room block management, PCI-compliant room list delivery, integrated registration, session management, and built-in email marketing.
• Designated Travel Management (DTM) Tailored corporate travel management program with annual contracts on a three-year term and quarterly billing based on anticipated reservation volume. Includes dedicated team of International Specialists, Gold Star, and VIP Agents, personalized travel program design, executive travel advisors, advanced reporting, policy enforcement, and access to private jet and black car services. Includes a 60-day cancellation clause.
• Concierge Class Service Signature service package providing over 50 travel services under a fixed per-transaction One World One Fee pricing for both online and fully assisted bookings. Includes personal service, customizable features, and dedicated travel support. Most popular pricing model for corporate and government accounts.
• Private Jet Charter Services Corporate private jet rental and charter services providing aircraft recommendations, operator selection, dining options, and ground transfers. Offers minimum two quotes within 60 minutes, group ground transportation, in-flight catering, and on-ground coordinators.
• Government Travel Services Comprehensive managed travel services for federal, state, and local government agencies including airline, car rental, and hotel reservations delivered through dedicated government teams and online booking portals. Includes access to the FedRooms government hotel program with rates at or below per diem across 180+ hotel chains.
• Virtual Card Payments Secure hotel payment system using Conferma virtual card technology that creates one-time use card numbers for corporate hotel reservations.
• Travel Rewards Program Loyalty and incentive program granting points on hotel bookings (ABC Prime Hotels, American Express Select, Small Luxury Hotels) covering 58,000+ properties worldwide. Corporate clients can award points to employees as policy compliance or performance incentives. Revenue generated from hotel and travel partner commissions.

Quantifiable outcome

• 15% or more savings on travel expenses in first year
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability2 records

Feature7 records

Partnerships

21 partnerships are on record, tiered core, major and minor.

• Lufthansa City CentercoreChannel Partner/ Reseller/ DistributorAffiliate of Lufthansa City Center providing access to 131 Destination Management Companies in over 100 countries for global travel services and destination management.
• Signature Travel NetworkcoreStrategic or Co-development PartnerMembers of Signature Travel Network providing exclusive benefits, amenities, and VIP experiences worldwide for clients.
• Deem (EttaGo)coreTechnology or IntegrationPowered by Deem's EttaGo platform for online corporate travel booking solution used by 85% of Fortune 500 companies.
• Prime AnalyticsmajorTechnology or IntegrationPremium reporting using Prime Numbers technology for dynamic benchmarking analysis, traveler scorecards, and custom calculations.
• ChromeRivermajorTechnology or IntegrationPartnership for fully integrated expense reporting with online expense automation, credit card reconciliation, and multi-currency support.
• ConfermamajorTechnology or IntegrationVirtual card system partner providing secure one-time use card numbers for corporate hotel reservations through their virtual card platform.
• FedRoomsmajorChannel Partner/ Reseller/ DistributorGovernment hotel program providing rates at or below per diem with no hidden fees across 180+ hotel chains.
• American Express (Hotel Program)majorChannel Partner/ Reseller/ DistributorAmerican Express Preferred Hotel program member providing access to exclusive deals and hotel loyalty rewards.
• SAP ConcurmajorTechnology or IntegrationIntegration with Concur expense management system for seamless expense reporting and reconciliation.
• Uber for BusinessminorChannel Partner/ Reseller/ DistributorCorporate Uber arrangement allowing scheduled rides, no app required for travelers, real-time tracking, and centralized billing.
• Lyft for BusinessminorChannel Partner/ Reseller/ DistributorCorporate Lyft arrangement for business travel ground transportation with dashboard tracking and billing integration.
• Avis Budget GroupminorChannel Partner/ Reseller/ DistributorPreferred car rental partner providing negotiated corporate rates and reward points integration.
• Enterprise HoldingsminorChannel Partner/ Reseller/ DistributorCorporate car rental partner for ground transportation with negotiated rates and loyalty program integration.
• HertzminorChannel Partner/ Reseller/ DistributorPreferred car rental partner providing corporate rates and reward points for travelers.
• ABC Hotel ProgrammajorChannel Partner/ Reseller/ DistributorABC Hotel program partner providing access to over 58,000 properties worldwide with no additional booking fees.
• CityTRAX (citytraxonline.com)majorTechnology or IntegrationWeb-based event management SaaS for event registration, hotel booking, and meeting coordination with PCI-compliant room list delivery.
• Detail PlannersminorImplementation/ SI/ Consulting PartnerPreferred supplier of executive conferences and incentive programs managing international conferences at high service levels.
• FlightStatscoreTechnology or IntegrationFlight monitoring technology providing alerts for interruptions, delays, and cancellations with agent monitoring.
• Cook & CompanyminorOthersProvides complimentary $200,000 flight insurance for travelers using the Intelligent Traveler app.
• Airline Reporting Corporation (ARC)coreChannel Partner/ Reseller/ DistributorARC accredited agency with consortium owned by 9 major airlines and partnerships with 500+ airlines worldwide.
• GSA (General Services Administration)coreChannel Partner/ Reseller/ DistributorGSA Contract GS-33F-0009N enabling federal government agencies to access National Travel services under pre-negotiated terms.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Direct Travel: Direct Travel is a mid-size US-focused corporate travel management company offering similar enterprise travel programs, dedicated account teams, online booking tools, and event management services.
• BCD Travel: BCD Travel is one of the largest corporate travel management companies globally, offering similar services including corporate travel booking, expense management integration, and dedicated account management for enterprise and government clients.
• Altour: Altour is a corporate travel management company offering enterprise travel programs, meeting and event services, and luxury leisure travel with dedicated account management comparable to National Travel's service tiers.
• World Travel, Inc. World Travel is a US-based corporate travel management company focused on government and corporate clients with dedicated travel programs, online booking tools, and expense management integration.
• Corporate Travel Management (CTM): Corporate Travel Management is an Australian-founded global TMC serving corporate and government clients with integrated travel booking, expense management, and traveler security solutions comparable to National Travel.
• FROSCH Travel: FROSCH is a mid-size corporate travel management company specializing in corporate, entertainment, and luxury travel with dedicated account management and global network access similar to National Travel's model.
• CWT (Carlson Wagonlit Travel): CWT is a global travel management company providing corporate travel services including booking, expense management, meetings & events, and consulting for enterprise clients, directly competing with National Travel in the corporate and government space.
• American Express Global Business Travel: Amex GBT is a major corporate travel management competitor serving large enterprises and government agencies with integrated booking platforms, expense management tools, and 24/7 service capabilities comparable to National Travel's offering.

Emerging players

• TripActions (now Navan): Navan (formerly TripActions) is a modern corporate travel and expense management platform targeting enterprise clients with mobile-first booking, AI-driven personalization, and integrated expense, representing the tech-forward direction the TMC industry is moving.

Broad incumbents

• Egencia (part of Expedia Group): Egencia is Expedia Group's corporate travel brand, offering online booking tools, travel management services, and reporting for mid-market and enterprise clients as part of the broader Expedia portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/nattravel_inc
• Facebookfacebook.com/nationaltravelservice
• LinkedInlinkedin.com/company/national-travel-service-inc.

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Travel Service, Inc.