Hogan Technology

What Hogan Technology does

Hogan Technology, Inc. is a privately held, family-owned managed technology services provider (MTSP) headquartered in Easthampton, Massachusetts, serving small-to-mid-sized businesses with 10-150 employees across Western Massachusetts and Northern Connecticut. The company delivers a fixed-price managed IT platform that bundles hardware, software, networking, and security under a single monthly fee, supplementing it with VoIP business phone systems (via Zultys), BICSI-standard cabling infrastructure, cybersecurity services, and an emerging AI services practice. Co-managed IT support is offered to larger organizations. The company's product portfolio is built on an integrated stack anchored by Microsoft 365, Azure, and Teams (Solutions Partner status, top 5% globally as of November 2024), Zultys unified communications, and NinjaOne for remote monitoring and management across more than 1,000 client endpoints.

The technology layer includes proprietary-operational tooling such as Network Data Discovery and Cyber Risk Management (data classification across Microsoft 365), continuous Vulnerability Management scanning, AI-based pre-delivery email phishing filtration, and an AI Receptionist that handles inbound calls 24/7 using natural language processing. The company partners with Lloyd's of London to provide a double-layer cyber insurance product, and is ISO 27001 compliant through Technology Assurance Group. VoIP solutions integrate with Microsoft Outlook, Exchange, Teams, Salesforce, and HubSpot.

Revenue is predominantly subscription and recurring: managed IT contracts at fixed monthly fees, VoIP and AI services on recurring billing, cybersecurity as part of managed packages or standalone, and project-based revenue for cabling installations. Go-to-market is sales-led through direct consultation requests, website CTAs, and consultative Strategic Business Reviews positioning Hogan as a fractional CTO. The company was founded approximately 1986 (per firmographic records; the company history section references 1998 and the website references 40+ years), is led by Sean Hogan (President) and Andrew Hogan (RCDD, Co-Leader), and operates with 11-50 employees. Hogan reports a 98.5% customer service satisfaction score and serves a roster that includes Springfield Thunderbirds, Elm Electrical, Historic Deerfield, Berkshire Hills Music Academy, Eye Physicians of Northampton, Noonan Energy, New Hartford Public Schools, and Peter Pan.

Name

Hogan Technology

Legal name

Hogan Technology, Inc.

Website

https://teamhogan.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Hogan Technology is a privately held managed technology services provider serving small-to-mid-sized businesses (10-150 employees) in Western Massachusetts and Northern Connecticut with fixed-price managed IT, VoIP, cybersecurity, cabling infrastructure, and AI services.

Ownership category

akta.pro rank

Headquarters

HQ city

Easthampton

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Fixed-price monthly managed IT services covering hardware, software, networking, and security. Billed as an all-inclusive monthly fee with no hidden add-ons or surprise charges. Targeted at companies of 10-150 employees with co-managed support for larger teams.
2. Voice Systems / VoIP: All-in-one VoIP business phone system. Revenue generated through monthly service fees and hardware. Includes AI receptionist, integrations with Microsoft Teams, Outlook, Exchange, Salesforce, HubSpot, and Zultys unified communications.
3. Cabling Infrastructure & Installation: Business hardware cabling and installation services. Technicians trained to BICSI standards perform infrastructure installs. Revenue is one-time project-based for installations, potentially with ongoing maintenance contracts.
4. Cybersecurity Services: Cybersecurity services including dark web monitoring, vulnerability management, AI-based email filtration, endpoint protection, security awareness training, and website vulnerability audits. Offered as part of managed IT packages or standalone.
5. AI Services: AI services for business including AI receptionist, AI auto attendant, and AI acceptable use policy frameworks for SMBs. Help businesses identify right AI tools, automate workflows, and train teams.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Hogan Technology is a managed technology services provider that delivers fixed-price all-inclusive managed IT services to SMBs with 10-150 employees in Western Massachusetts and Northern Connecticut, covering hardware, software, networking, and 24/7 security monitoring. The company also sells VoIP business phone systems, BICSI-standard cabling infrastructure installation, cybersecurity services, and business AI services including an AI receptionist, functioning as a fractional CTO through Strategic Business Reviews.

Product overview

Hogan Technology is a managed technology services provider (MTSP) offering a comprehensive portfolio of IT services centered around a fixed-price managed IT platform. The core offerings include Managed IT Services (covering hardware, software, networking, and security with all-inclusive pricing), Cyber Security services, Voice Systems/VoIP business phone systems, Cabling Infrastructure & Installation, and AI Services. Key product features include the AI Receptionist for business phone systems, Network Data Discovery and Cyber Risk Management solution, and Vulnerability Management technology. The company also offers Strategic Business Reviews (fractional CTO services) and Microsoft Azure cloud adoption services. VoIP solutions integrate with Microsoft Teams, Outlook, Exchange, Salesforce, and HubSpot through partnerships with Zultys. The company serves Western Massachusetts and Northern Connecticut markets for companies of 10-150 employees.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Fixed-price all-inclusive managed IT services for companies with 10-150 employees, covering hardware, software, networking, and security with 24/7 monitoring on a single monthly fee with no surprise add-ons. Co-managed support is also offered for larger organizations with existing internal IT teams.
• Cyber Security Business cybersecurity services including continuous monitoring, threat detection, vulnerability management, employee security awareness training, dark web monitoring, and AI-powered phishing email filtration to protect SMB networks from emerging cyber threats.
• Voice Systems (VoIP)

Quantifiable outcome

• Customer satisfaction score of 98.5%
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability9 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or Integration · 30 November 2024Hogan Technology is a Microsoft Solutions Partner certified in the top 5% of all Microsoft providers worldwide. The partnership covers Azure cloud services, Microsoft 365, Teams integration, and the broader Microsoft technology ecosystem. Certification required meeting benchmarks for performance (revenue and usage growth), customer success, and skilled certifications on staff.
• NinjaOnecoreTechnology or Integration · 1 January 2021NinjaOne provides remote monitoring and management (RMM) software. Hogan Technology migrated its entire client portfolio of over 1,000 endpoints to NinjaOne in 30 days with zero client disruptions. NinjaOne's flexible billing structure removed cost inefficiencies from the prior ConnectWise contract, and its remote access feature saves at least 20 hours per month in technician travel time.
• ZultyscoreTechnology or IntegrationStrategic partnership with Zultys for unified communications and Integrated Contact Center (ICC) technology. Zultys provides the platform enabling SMBs to streamline operations, increase real-time collaboration, efficiently manage high call volume, and improve customer service. Zultys offers 100% onshore customer support with an average hold time of 17 seconds. Zultys has reduced its taxes and cost recovery fees to the lowest rates in the industry, allowing Hogan Technology to offer competitive pricing to end users.
• Lloyd's of LondoncoreOthersThrough partnership with Lloyd's of London, Hogan Technology provides a double layer of cyber insurance for clients. If a client's primary insurer attempts to shirk responsibilities via escape clauses, Hogan Technology's insurance extends to the client's operation, creating ironclad double-coverage via an agreement assembled by Hogan Technology's legal team. Specifically addresses predatory cyber insurance 'escape clauses' discovered in some policies, particularly relevant for clients with work-from-home or hybrid environments.
• Technology Assurance GroupminorStrategic or Co-development PartnerHogan Technology is ISO 27001 Compliant through its affiliation with Technology Assurance Group, an organization of managed service providers that provides compliance certification and peer benchmarking.
• Microsoft 365 (Exchange, OneDrive, SharePoint, Teams)coreTechnology or IntegrationIntegration with Microsoft 365 platform to protect data across Exchange, OneDrive, SharePoint, and Teams. Network data discovery and cyber risk management tools integrate with Microsoft 365 to identify sensitive data exposure and enforce least-privilege access controls. VoIP integrations also connect with Microsoft Outlook, Exchange, and Teams for seamless communication.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ntiva: Managed IT services provider focused on SMB and mid-market clients with cybersecurity, cloud, and VoIP offerings. Comparable service portfolio and customer segment; Ntiva operates across multiple US East Coast/Midwest regions.
• BlackPoint IT Services: Managed IT services provider serving SMBs in the Pacific Northwest with managed IT, cybersecurity, and cloud services. Comparable offering structure and customer segment; demonstrates the regional MSP archetype that Hogan competes within.
• NetGain Technologies: Regional managed IT services provider serving SMB and mid-market clients with cybersecurity, cloud, and VoIP offerings. Comparable service mix and target customer profile, operating across multiple US regions with similar fixed-fee managed services model.
• CMIT Solutions: National franchise MSP delivering managed IT, cybersecurity, and VoIP services to SMBs across the US. Directly comparable model to Hogan's fixed-price managed IT targeting 10-150 employee companies, though CMIT operates via franchising rather than direct ownership.
• Dataprise: Regional managed IT and cybersecurity services provider serving SMB and mid-market clients. Comparable offering mix (managed IT, cybersecurity, VoIP) and target customer profile, though operating at larger scale than Hogan across multiple US regions.
• Coretelligent: Managed IT and cloud services provider serving SMB and mid-market organizations. Overlapping service portfolio including managed IT, cybersecurity, and unified communications; comparable go-to-market approach focused on consultative fractional-CTO-style engagements.

Broad incumbents

• CompuCom: Large national managed services provider offering IT support, hardware procurement, and workplace services across enterprise and mid-market. Comparable at the service-category level (managed IT, end-user support) but operates at significantly larger scale with broader portfolio than Hogan.

Others

• Kaseya: Provider of RMM, cybersecurity, and professional services automation software purpose-built for MSPs. While Hogan uses NinjaOne, Kaseya is a key MSP-enabling platform; understanding its product roadmap shapes the economics and competitive dynamics for Hogan and other regional MSPs.
• ConnectWise: Provider of PSA, RMM, and cybersecurity software for MSPs. Hogan previously used ConnectWise before migrating to NinjaOne; ConnectWise's product direction affects the technology choices and operational efficiency of comparable regional MSPs.
• LogMeIn (GoTo / LastPass) Rescue & Central: Provider of remote management, support, and IT management tools (GoTo Resolve, Central) often used by SMB-focused MSPs. Indirectly comparable as an enabling technology layer that Hogan or its peers could adopt for remote support, monitoring, or endpoint management.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/askTeamhogan
• LinkedInlinkedin.com/company/hogan-technology-inc-

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hogan Technology