Noci

What Noci does

Noci is the commercial brand of Digital'Ize SAS, a privately held French company founded in 2018 and headquartered in Izon/Bordeaux, France, with a 7-person team. It sells a no-code conversational AI platform (app.noci.io) organised around three integrated solutions: Noci Conversion (e-commerce product recommendation using generative AI plus self-learning algorithms matched against the merchant's product catalogue), Noci Customer Success (automated FAQ and customer service chatbot), and Noci Chat (live chat with unlimited internal/external agents able to push full product sheets). Underlying technology combines a hybrid of optional generative AI with scripted decision trees and a proprietary "concentric needs analysis" algorithm that scores multiple customer needs simultaneously rather than walking a linear tree. Deployment is multichannel (web chatbot, call center, in-store tablet/QR) and the platform integrates with major CRM (Salesforce, Pipedrive) and CMS (Magento, Prestashop) systems via webhooks.

Noci monetises through tiered monthly subscriptions (Start €0, Grow, Scale) with usage overages on conversations and products, plus €2,000+ setup fees for custom enterprise builds (1-year commitment). It also earns from partner add-ons (Instaply messaging channels €150-€250/month, HelloMybot callbot, Iadvize) and from a USD-priced international offering ($149-$249/month) distributed exclusively through reseller Dealify. Free-tier / no-credit-card signup drives a product-led growth motion while demo scheduling and a five-category agency partner network (UX, Growth, Ads, Communication, Web Design) support enterprise and mid-market sales. Target customers are B2C e-commerce and B2B companies needing automated product advice, FAQ deflection, and lead qualification; visible reference customers include Fnac Darty, Leroy Merlin, Garmin (via N'Py), Ripaton, La Croquetterie, Yooji, France-Echafaudage, and Laboratoires Mességué.

The company is bootstrapped with no disclosed funding rounds, runs on €9,044 share capital, and positions EU data residency (French servers, GDPR-compliant, no visitor tracking, CNIL declaration 1844429) as a procurement-relevant differentiator versus US-hosted CX platforms. Marketing reaches prospects through Noci Academy (100+ free courses), a blog, YouTube tutorials, social channels, and partner referrals. Revenue is not disclosed; with a <10-person team and SMB-led pricing, current revenue is most plausibly under €1M annualised.

Name

Noci

Legal name

Digital'Ize

Website

https://noci.io

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Noci, the no-code conversational AI platform of France-based Digital'Ize SAS, builds product recommendation, FAQ automation, and live chat chatbots for B2C e-commerce and B2B companies, sold via self-serve subscription and custom enterprise contracts.

Ownership category

akta.pro rank

Product category

Conversational AI / Chatbot Software

NAICS

Custom Computer Programming Services (541511), Computer Training (611420), Educational Support Services (61171)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

Low-Code/No-Code Application Platforms (HDAEAKAA)

akta.pro secondary industries

Low-Code/No-Code Application Development & Modernization (BPAEAFAF), Multilingual/Translation Communication Apps (BPAMACAJ)

Keywords

• Conversational AI platform
• No-code chatbot builder
• Product recommendation engine
• Live chat software
• Automated customer service

Headquarters

HQ city

Izon

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription Plans: Monthly subscription tiers (Start €0, Grow, Scale) based on visitor volume with included conversation and product allowances. Additional conversations and products billed per-unit.
2. Usage-Based Add-ons: Overage charges for conversations beyond included quota (€0.02-0.15 per conversation) and products beyond quota (€0.08-0.15 per product). Additional language packs at €15-50 per month.
3. Custom Setup Services: Professional services for custom chatbot development starting at €2,000. Includes on-site or remote accompaniment, complete bot realization from specifications, with 30-50% deposit required.
4. Noci Academy: Free educational platform providing tutorials, videos, and webinars for self-learning chatbot creation.
5. Partner Integration Add-ons: Messaging channel integrations (Whatsapp, Messenger, Instagram, SMS, Business Chat, Google Messages) via Instaply partnership from €150/month. Callbot and Iadvize integrations available.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Noci provides a no-code conversational AI platform (sold under the brand Noci by Digital'Ize SAS) that enables businesses to build, deploy, and manage virtual sellers, virtual assistants, and live-chat solutions across web, call-center, and in-store channels. The platform is structured around three core solutions — Noci Conversion (product recommendations for e-commerce using generative AI and self-learning algorithms), Noci Customer Success (automated FAQ and customer-service chatbot), and Noci Chat (unlimited-agent live chat) — supplemented by professional services for custom builds and a free Noci Academy for self-learning.

Product overview

Noci is a unified customer experience platform built around a no-code chatbot builder (app.noci.io) with three integrated core solutions: Noci Conversion for e-commerce product recommendations using generative AI and self-learning algorithms, Noci Customer Success for automated customer service FAQ and support, and Noci Chat for live chat with unlimited agents. These solutions are delivered through three product modules: Vendeur Virtuel (Virtual Seller) for personalized product recommendations, Assistant Virtuel (Virtual Assistant) for FAQ automation and customer qualification, and Live Chat with unlimited agents. The platform supports webhook-based integrations with CRM systems (Pipedrive, Salesforce), CMS platforms (Magento, Prestashop), and messaging channels via partners (Instaply for WhatsApp, Messenger, Instagram, SMS). Additional offerings include Noci Academy for training, custom setup services, and partner-specific integrations (HelloMybot, Iadvize, Dealify).

Differentiator

Problem solved

Functional benefit

Products and services

• Noci Conversion E-commerce product recommendation solution that combines generative AI with self-learning algorithms adapted to the offer, enabling visitors to find products matching their needs through a flexible questionnaire and optimizing conversion rates.
• Noci Customer Success Customer service optimization solution using conversational AI to automatically answer frequent customer questions, reducing call and email volume by approximately 30% while freeing support teams for higher-value requests.
• Noci Chat Live chat solution enabling human agent intervention at optimal moments during conversations, allowing customer service teams to take over highly qualified conversations and provide personalized product recommendations.
• Vendeur Virtuel (Virtual Seller) Virtual seller chatbot module that embeds business expertise and product recommendations into a 24/7 bot, using an advanced algorithm to correlate customer responses with the product database for personalized product suggestions.
• Assistant Virtuel (Virtual Assistant) Virtual assistant module for automated FAQ, customer navigation guidance, and answers to visitor questions without overloading support teams, including live-chat coupling capability.
• Live Chat with Unlimited Agents Live chat feature with unlimited internal and external agents, including screen sharing, product sheet sending, agent transfer, multi-language support, and offered free with all solutions.
• Noci App (No-Code Chatbot Platform) Web application platform (app.noci.io) for no-code chatbot creation and deployment, accessible to users without technical skills and available with a free tier without requiring a credit card.
• Custom Setup (Sur Mesure) Service Professional services offering for complete custom chatbot realization, including or excluding specific features from a specifications document provided by the client; includes 1-year commitment with 30-50% deposit required and setup fees starting at €2,000.
• Noci Academy Free educational platform with over 100 courses teaching users how to create their own chatbots, including tutorials, explanatory videos, and personal assistance from the Noci team.

Quantifiable outcome

• Conversion rate increase of 4-20% on average
• +10 more outcomes

Named customers15 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability5 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• EdgeangelminorGTM or Marketing PartnerEdgeangel is an agency specialized in paid acquisition (Growth/Ads category). They recommend Noci solutions to their clients seeking digital customer engagement tools.
• MayokominorGTM or Marketing PartnerMayoko is a strategic and bold communication agency. They partner with Noci to offer chatbot solutions to their communication-focused clients.
• Lightning Media AgencyminorGTM or Marketing PartnerLightning Media Agency specializes in paid traffic acquisition. They recommend Noci to clients looking for conversion optimization alongside traffic growth.
• YateominorGTM or Marketing PartnerYateo is a French digital agency established since 2006. They span multiple partner categories including Web Design, Growth, Ads, and Communication, recommending Noci to their diverse client base.
• UXERminorGTM or Marketing PartnerUXER is a UX agency located in Bordeaux. They recommend Noci for user experience enhancement through conversational interfaces.
• InstaplycoreTechnology or IntegrationInstaply provides messaging channel integration (WhatsApp, Messenger, Instagram, SMS, Business Chat, Google Messages) bundled with Noci packages. Pricing from €150-250/month per store for 500-1,250 conversations.
• DealifycoreChannel Partner/ Reseller/ DistributorDealify is an international reseller partner distributing Noci to foreign markets with simplified USD-based pricing ($149-249/month) and autonomous onboarding without dedicated support.

Scale indicators18 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Drift: Conversational marketing and sales platform (now part of Salesloft) offering AI chatbots for B2B lead qualification. Comparable in the B2B conversational AI segment where Noci also sells lead qualification and live chat.
• Intercom: Global customer service platform with Fin AI agent, live chat, and product tours. A much larger, broader incumbent competing for the same enterprise customer-experience budget that Noci targets with its unified suite.
• Heyday (Hootsuite): Conversational AI platform for retailers combining chat, messaging, and product recommendations. Direct overlap with Noci Conversion's product-recommendation use case for e-commerce and B2C brands.
• LivePerson: Enterprise conversational AI and messaging platform serving large B2C brands in retail, telco, and financial services. Overlaps with Noci's enterprise ambitions in customer service automation and product recommendation.

Direct peers

• ManyChat: Leading no-code chatbot platform focused on Instagram, WhatsApp, Messenger, and TikTok for e-commerce and SMBs. Comparable on the no-code builder, messaging-channel deployment, and SMB self-serve model that Noci pairs with Instaply.
• iAdvize: France-based conversational commerce platform offering chatbots, live chat, and messaging for e-commerce and retail. Directly comparable to Noci's unified chat + recommendation offering, and is even listed as one of Noci's technology integration partners.
• User.com: European omnichannel customer engagement platform offering chatbots, live chat, CRM, and marketing automation. Comparable unified-customer-experience positioning to Noci, with broader CRM capabilities and similar mid-market European customer base.
• Tidio: AI-powered customer service platform combining live chat, chatbots, and e-commerce integrations (Shopify, WooCommerce). Strongly comparable to Noci in product recommendation, FAQ automation, and SMB-focused PLG pricing.
• Crisp: European all-in-one customer-messaging platform with chatbot, live chat, and shared inbox aimed at SMBs and e-commerce. Direct overlap with Noci Chat and Noci Customer Success in conversational customer engagement.
• Botnation: French no-code chatbot builder for marketing, customer service, and e-commerce. Closely overlaps Noci's no-code SaaS model, target SMB and mid-market e-commerce customers, and PLG go-to-market motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/noci_digitalize
• YouTubeyoutube.com/channel/UCQ5BRJKdBcOjMWBK0p6dSPg
• Facebookfacebook.com/Noci-By-Digitalize-108032800613255
• LinkedInlinkedin.com/company/36019704
• Pinterestpinterest.fr/chatbotnoci

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Noci