Optilib
- Company typePrivate
- Founded2004
- HeadquartersMontpellier, France
- Headcount11–50
- GTM typeB2B
- OfferingServices
Optilib firmographics
Firmographics- Name
- Optilib
- Legal name
- OPTILIB SARL
- Website
- https://optilib.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Optilib industry classification
Industry- Product category
- Telephone Answering and Tele-Secretarial Services
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- VoIP Access & ITSP Services (HDAIAHAD)
Keywords
Where Optilib is headquartered
LocationHeadquarters
- HQ city
- Montpellier
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Optilib business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Tele-secrétariat (Basic Phone Answering): Entry-level package with personalized call reception, message taking, real-time email notifications. Includes 50 first calls. Priced from 59€/month with no commitment required.
- Standard Téléphonique Externalisé (Outsourced Phone System): Full phone system outsourcing with unlimited call transfers to fixed/mobile lines, personalized call reception, complex organizational structures. Includes 100 first calls. Priced from 139€/month.
- Service Client Externalisé (Outsourced Customer Service): Custom enterprise solution with CRM interconnection, specific client process training, order tracking, extended service hours. Bidirectional API integration with Salesforce, HubSpot and other tools. Quote-based pricing.
- Telodoc Medical - Per-Call Pricing: Medical tele-secretariat service with call-based pricing starting at 0.80€/call. Zero hidden fees, pay only for what is consumed with premium service quality.
- Telodoc Medical - Customized Plans: Personalized offers for high-volume medical clients (hospitals, clinics, health centers) with 3000+ calls/month. Custom pricing based on requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Tele-secrétariat - Entry level package with basic call reception and messaging |
| Subscription | Monthly | Standard Téléphonique Externalisé - Full phone system outsourcing with unlimited transfers |
| Subscription | Monthly | Service Client Externalisé - Enterprise-grade outsourced customer service |
| Usage-based | Pay-as-you-go | Telodoc - Per-Call Medical Tele-secretariat |
| Subscription | Monthly | Telodoc - Customized Medical Plans |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Optilib product offering
Product offeringCore offering
Optilib is a French tele-secretarial service provider that answers, qualifies, and routes inbound business calls on behalf of clients, acting as a dedicated virtual switchboard. It offers three core tiers (Télésecrétariat, Standard téléphonique externalisé, Service client externalisé) on monthly subscriptions, plus the Telodoc sub-brand which provides specialized medical tele-secretariat and real-time appointment scheduling integration for healthcare professionals. All services are delivered by France-based account managers with bilingual French/English reception and no-hold call handling.
Product overview
Optilib is a telephone answering and call center services provider operating a platform-plus-specialized-sub-brands model. The core Optilib platform offers three main services: Télésecrétariat (personalized call answering and message-taking), Standard téléphonique externalisé (outsourced virtual switchboard with unlimited call transfers), and Service client externalisé (customized customer service with CRM/tool integrations via API). Optilib serves multiple industry verticals — legal, finance, real estate, TPE/PME, and large enterprises — through sector-specific offerings. A dedicated sub-brand, Telodoc (by Optilib), provides specialized medical tele-secretarial services exclusively for healthcare professionals, with appointment scheduling integrations into Doctolib, Maiia, ClickDoc, ClicRDV, I-Agenda, MadeForMed, Weda, and Calendly, and two pricing tiers: a per-call plan (Offre à l'appel, from €0.80/call) and a personalized high-volume plan for medical facilities (Offre Personnalisée, 3,000+ calls/month). All services share common features: Monday–Saturday 8h–20h availability, bilingual French/English reception, 24/7 client portal, and a dedicated account manager.
Differentiator
Problem solved
Functional benefit
Brands
- Telodoc: Specialized medical tele-secretarial service handling telephone reception for healthcare professionals including general practitioners, specialists, paramedical staff, hospitals, and clinics. Integrates with appointment scheduling platforms like Doctolib, Maiia, and ClickRDV.
Products and services
- Télésecrétariat (Télésecrétariat Optilib) Core telephone secretarial service where Optilib answers calls on behalf of the client's business, collects caller information, qualifies requests, and sends emails for the client to follow up. Includes occasional call redirection. Targeted at small businesses and independent professionals seeking to avoid missed calls.
- Standard téléphonique externalisé Outsourced virtual phone switchboard service. Optilib answers, qualifies, and transfers calls to the appropriate colleague or department based on client instructions, with unlimited call transfers to fixed or mobile lines, and SMS/email notifications when contacts are unavailable. Designed for businesses needing full phone system outsourcing.
- Service client externalisé Customized outsourced customer service offering with CRM and tools interconnection, client-specific process training, order tracking, and extended service hours. Delivered via API or proprietary server integration with Salesforce, HubSpot, and other tools. Targeted at large enterprises and institutions with complex needs.
- Telodoc (by Optilib) — Medical Tele-Secretariat Specialized tele-secretarial sub-brand focused exclusively on healthcare professionals (general practitioners, specialists, paramedical practitioners, hospitals and clinics). Offers appointment scheduling integrated with Doctolib and other medical agenda tools, with no call waiting and per-call pricing. Meant for medical practices seeking to offload patient call management.
Quantifiable outcome
- Up to 6x cost savings compared to per-minute billing models
- +6 more outcomes
Companies that use Optilib
Customer profileNamed customers14 records
Segments6 records
Ideal customer profiles6 records
Optilib technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
Feature5 records
Optilib partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and supporting.
- DoctolibcoreTelodoc (Optilib's healthcare division) integrates with Doctolib Pro for real-time appointment synchronization. Medical professionals can use their existing Doctolib agenda while benefiting from Telodoc's tele-secretariat services.
- MaiiacoreIntegration with Maiia medical appointment scheduling platform for seamless calendar synchronization.
- ClickDoccoreIntegration with ClickDoc medical scheduling platform for appointment management.
- ClicRDVcoreIntegration with ClicRDV for real-time medical appointment synchronization.
- I-AgendasupportingIntegration with I-Agenda medical scheduling solution.
- MadeForMedsupportingIntegration with MadeForMed medical software platform.
- WedasupportingIntegration with Weda medical practice management software.
- CalendlysupportingIntegration with Calendly appointment scheduling for medical professionals.
- AircallsupportingCloud-based phone system integration for enhanced call management capabilities.
Scale indicators7 records
Recent moves6 records
Expansion highlights4 records
Optilib competitors and assessment
Company assessmentDirect peers
- Diabolocom: French cloud telephony and contact center provider offering inbound/outbound call handling, IVR, and CRM connectors for SMB and enterprise. Closely comparable to Optilib's outsourced-call-handling value proposition, with a software/automation angle vs Optilib's human-operator model.
- Armatis: France-based BPO and customer-relationship outsourcer with French and international sites. Comparable to Optilib in operating a French contact center delivering inbound customer service and telesecretariat-style services for enterprise clients.
- Odigo: French-headquartered (formerly Prosodie) cloud contact center solution provider serving enterprise and mid-market customers across Europe. Comparable in the contact-center-as-a-service category overlapping with Optilib's switchboard and customer service offerings.
- Vocalcom: French omnichannel contact center software vendor offering cloud and on-premises solutions for sales, service, and collections. Directly comparable to Optilib's outsourced customer service and switchboard capabilities from a technology-stack perspective.
- Aircall: French-founded cloud telephony and call-center SaaS provider serving SMBs and mid-market with similar inside-sales GTM and API/CRM integrations. Competes with Optilib on the telephony-handling layer, though on a software (not human-operator) basis.
- Akio: French customer-care and customer-experience outsourcer serving enterprise clients across multiple channels. Comparable to Optilib's BPO-style offerings (Service Client Externalisé) and similar bilingual French/European operating model.
- CCA International: French outsourced customer-relationship and customer-service provider operating multilingual contact centers. Closely comparable to Optilib's outsourced customer service model (Service Client Externalisé) and similar target verticals.
Broad incumbents
- Teleperformance: Global leader in outsourced customer experience management and call center services. Overlaps with Optilib's customer service and call-handling offerings but operates at vastly greater scale, across multiple languages and geographies, with a corporate/enterprise focus.
- Concentrix: Global customer experience and BPO provider (absorbed Webhelp) with significant French operations. Comparable to Optilib as a broad outsourced customer service provider but operates at global scale with enterprise-grade capabilities.
Others
- Maiia: French medical appointment scheduling platform (formerly Doctolib's RDVMedicaux, later acquired by Cegedim). Not a direct competitor but a key integration partner for Optilib's Telodoc sub-brand and a representative of the broader ecosystem in which Telodoc operates.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Optilib social profiles
Digital presenceOptilib financial estimates
Financial estimateRevenue estimate
Valuation estimate
Optilib leadership team
Management profileNumber of profiles
Profiles1 record
Optilib funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Optilib M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Optilib
What does Optilib do?
Optilib is a French tele-secretarial service provider that answers, qualifies, and routes inbound business calls on behalf of clients, acting as a dedicated virtual switchboard. It offers three core tiers (Télésecrétariat, Standard téléphonique externalisé, Service client externalisé) on monthly subscriptions, plus the Telodoc sub-brand which provides specialized medical tele-secretariat and real-time appointment scheduling integration for healthcare professionals. All services are delivered by France-based account managers with bilingual French/English reception and no-hold call handling.
Is Optilib a public or private company?
Optilib is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Optilib founded?
Optilib was founded in 2004. It employs 11 to 50 people.
Where is Optilib based?
Optilib is headquartered in Montpellier, France, in the Europe region.
How does Optilib make money?
Five revenue lines are on record. Tele-secrétariat (Basic Phone Answering) is the primary driver. The others are standard Téléphonique Externalisé (Outsourced Phone System), service Client Externalisé (Outsourced Customer Service), telodoc Medical - Per-Call Pricing and telodoc Medical - Customized Plans.
Who are Optilib's main competitors?
Direct peers on record are Diabolocom, Armatis, Odigo, Vocalcom, Aircall, Akio and CCA International. Broad incumbents are Teleperformance and Concentrix. Maiia is listed as an others.
Does Optilib have an API?
No public API is recorded for Optilib.
What industry is Optilib in?
Optilib's product category is Telephone Answering and Tele-Secretarial Services. Its primary akta.pro industry code is HDAIAHAD, VoIP Access & ITSP Services. Its NAICS code is 56142 and its SIC code is 8744.