What Avivo does

Avivo is a Perth-headquartered, not-for-profit community support provider founded in 1967 (originally as Perth Home Care Service, rebranded to Avivo in 2009) delivering in-home aged care, NDIS disability support, mental health programs, veteran services, and carer respite across 420+ Western Australian suburbs through 80+ local neighbourhood teams. The organisation operates as a registered provider across multiple Australian government funding streams — including the Commonwealth Home Support Programme, Support at Home, NDIS, Carer Gateway, and Western Australian Mental Health Commission programs — and supplements this with a self-funded private pay option for non-eligible customers.

The core operating model is built around three care delivery architectures: agency-managed (full-service coordination with a 10% administration fee on the Support at Home budget), self-managed (customer-directed support worker selection enabled through a partnership with the Mable platform), and plan-managed (NDIS-funded financial administration). Service breadth spans core in-home support (personal care, transport, social and community participation, home modifications, night services, 24-hour care) and specialist clinical offerings (registered nursing, dementia care with Certificate IV-trained staff, post-hospital recovery, end-of-life care). Avivo also acts as a referral hub into a curated network of 600+ providers including 200+ Allied Health professionals.

Commercially, Avivo acquires customers primarily through government assessment channels (My Aged Care and NDIS), supplemented by direct digital intake via its website, a 1300 number, healthcare-provider referrals, and organic social channels. Customer engagement is anchored by long-duration relationships with 55,000+ families over nearly six decades. The company has not publicly disclosed revenue, is not listed, and has no external parent or PE ownership disclosed in the source data. The strategic posture is that of an incumbent WA-focused multi-segment care provider deepening vertical integration and clinical complexity rather than pursuing geographic diversification outside Western Australia.

Name

Avivo

Legal name

Avivo

Website

https://avivo.org.au

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Avivo is a Western Australian not-for-profit provider of in-home aged care, NDIS disability, mental health, and veteran support services, serving 55,000+ families across 420+ suburbs via 80+ local neighbourhood teams funded primarily through government programs.

Ownership category

akta.pro rank

Product category

Home and Community Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Health Care and Social Assistance (62)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Private Duty 24/7 Nursing (RN/LPN) In-Home Care (HSABAHAJ)

akta.pro secondary industries

Overnight Respite Care (HSABAGAB), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL)

Keywords

• Aged care services
• Disability support services
• Mental health support
• In-home care
• NDIS provider

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Government-Funded Aged Care: Revenue from Commonwealth Home Support Programme (CHSP) and Support at Home (SaH) government subsidies for aged care services. Customers make partial contributions based on pension status and financial situation.
2. NDIS Disability Services: Revenue from NDIS-funded disability support services. Can be agency-managed (NDIA pays providers directly), plan-managed, or self-managed by participants.
3. Mental Health Commission Programs: Revenue from WA Mental Health Commission funded programs including Psychosocial Support Program, Family and Carer Support, and Individualised Community Living Strategy (ICLS).
4. Self-Funded Private Care: Direct customer payments for private care services without government funding. Customers pay for services as needed without waitlists.
5. Agency Management Fee: 10% fee charged from total Support at Home budget for agency-managed services covering administration, compliance, scheduling, and budget management.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

Avivo is a Western Australian community care provider delivering in-home aged care, disability support, mental health services, veteran support, and carer respite through 80+ local neighbourhood teams across 420+ suburbs. Services include personal care, nursing, transport, social support, dementia care, end-of-life care, and 24-hour care, accessed via government programs (NDIS, CHSP, Support at Home, WA Mental Health Commission) or private self-funding.

Product overview

Avivo is a Western Australian healthcare support provider offering a comprehensive suite of aged care, disability, and mental health services. The company operates a multi-service platform delivering core in-home support (personal care, household assistance, transport, social connection), specialist clinical services (nursing, dementia care, post-hospital care, end-of-life care), and 24-hour care options. Services span aged care (CHSP, Support at Home), disability support (NDIS-registered), mental health programs (ICLS, Psychosocial Support), veteran care, and carer respite. Avivo offers three care management models: agency-managed (full-service coordination), self-managed (client-directed with Mable platform partnership), and plan-managed (NDIS-funded financial administration). Funding pathways include government programs (NDIS, CHSP, Support at Home, Carer Gateway, Mental Health Commission) and private self-funding. The organization serves 420+ suburbs across WA through 80+ local neighbourhood teams.

Differentiator

Problem solved

Functional benefit

Products and services

• In-Home Support Flexible in-home assistance covering household tasks, shopping, medication reminders, companionship, home and garden care, and short-term recovery support, designed to help aged care and disability clients stay safe and independent at home.
• Personal Care Respectful personal care including showering, dressing, grooming, toileting, skincare, and mobility assistance, delivered with dignity and tailored to individual preferences for aged care and disability clients.
• Social & Community Support Personalised support helping clients attend appointments, join local groups, enjoy outings with support workers, pursue hobbies, and explore their local community.
• Transport Services Safe, reliable transport to medical appointments, social outings, work, education, and shopping with trained support workers providing mobility assistance.
• Home Modification & Assistive Technology Assessment and coordination of home modifications including grab rails, ramps, bathroom upgrades, widened doorways, and kitchen modifications to improve safety and independence.

Quantifiable outcome

• 55,000+ families supported over nearly 60 years
• +1 more outcomes

Named customers6 records

Segments6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• NDIS (National Disability Insurance Scheme)coreOthersAvivo is a registered NDIS provider delivering disability support services. NDIS is the government scheme that funds disability services for eligible Australians under 65.
• HDAAminorOthersPartner organisation shown on Avivo's trusted partner logos. HDAA (Home Modifications Australia) likely provides home modification services.
• ACCPA (Aged & Community Care Providers Association)minorOthersPeak industry body for aged care providers in Australia. Avivo is a member, indicating adherence to industry standards and best practices.
• National Disability ServicesminorOthersPeak body for disability services providers in Australia. Avivo displays their logo as a trusted provider indicator.
• WA Primary Health AllianceminorOthersOrganisation working to improve primary health care in Western Australia. Shown on Avivo's partner logos.
• MablecoreTechnology or IntegrationOnline platform that connects individuals with independent support workers. Used by Avivo for self-managed care model, giving customers choice in selecting their own support workers.
• WA Mental Health CommissioncoreOthersGovernment body funding mental health programs. Avivo delivers Commission-funded programs including Psychosocial Support Program, ICLS, and Family and Carer Support.
• My Aged CarecoreOthersAustralian Government aged care assessment and referral system. Primary channel through which customers are referred for government-funded aged care services.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Juniper: WA-focused aged care and community services NFP offering in-home support, residential care, and allied health. Competes directly with Avivo for government-funded aged care customers in Western Australia.
• Brightwater Care Group: WA-based NFP providing in-home aged care, disability support (NDIS), and residential care. Comparable scale and funding mix to Avivo, operating in the same WA market with overlapping aged care and NDIS services.
• Silver Chain Group: Western Australia's largest in-home health and aged care provider, delivering nursing, personal care, and community health services across metro and regional WA. Highly comparable as a WA-based multi-segment home care operator with government-funded revenue streams.

Broad incumbents

• Uniting (Uniting Care): Large NSW/ACT-based NFP delivering aged care, disability, and mental health services including in-home support and NDIS. Overlapping service portfolio and government funding model make it a comparable national-scale peer.
• Baptcare: Victoria and Tasmania-based NFP providing aged care, disability, and community mental health services. Comparable multi-segment community care model with similar NDIS and government-funded revenue streams.
• Bolton Clarke: One of Australia's largest NFP aged care and home care providers (formerly RSL Care + RDNS), operating nationally with at-home support, retirement living, and residential care. Comparable service model and funding exposure to Avivo at greater scale.
• Mercy Health: National Catholic NFP providing home and community aged care, NDIS services, and residential aged care across multiple states. Comparable funding mix and service breadth, though Avivo is WA-focused while Mercy Health operates more broadly.
• Life Without Barriers: National NFP providing disability (NDIS), aged care, and mental health services across Australia. Comparable in delivering multi-segment community-based support with similar funding structures to Avivo.

Regional players

• ACH Group: South Australia-based NFP providing in-home aged care, allied health, and retirement living. Comparable service model and funding mix to Avivo but operating in a different state with no direct WA competition.

Others

• Mable: Australian online platform connecting customers with independent support workers, used by Avivo for its self-managed care model. Not a direct competitor but an enabling technology partner whose platform model represents an alternative approach to home care delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/PerthHomeCareService
• Facebookfacebook.com/avivolivelife
• LinkedInlinkedin.com/company/avivolivelife
• Instagraminstagram.com/avivolivelife
• Xx.com/Avivolivelife

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avivo