What SupportBox does

SupportBox s.r.o. is a Czech Republic-based, privately held software company founded in 2014 by Mário Roženský, headquartered in Staré Hradiště. The company operates a cloud-based omnichannel customer service platform that consolidates email, live chat, phone (virtual PBX), Facebook Messenger, Instagram, and AI-powered automation into a single shared inbox with a built-in MiniCRM, statistics, and SLA management. Its primary commercial focus is the Czech and Slovak e-commerce SMB segment, evidenced by 35+ native pre-built integrations with local tools (Shoptet, PrestaShop, Raynet, SmartEmailing, Ecomail, Retino, Upgates, FAPI, ActiveCampaign, CRMCO, Pohoda via FameBee, and others) and a content ecosystem anchored by the annual SupportDay conference (largest customer care conference in the Czech Republic, now in its 9th edition).

The product surface includes two AI modules — Lucy AI and Chatbot AI — built on Microsoft Azure language models, which the company claims handle more than 60% of routine customer queries automatically. The platform is offered as a tiered per-operator monthly subscription priced between 490 Kč and 1,470 Kč per operator (~$21-$63), with a 14-day free trial requiring no credit card. Distribution is primarily product-led growth through direct self-serve sign-up, supplemented by a 25% recurring affiliate program managed via AffilBox Network. Case-study customers (Angry Beards, RCprofi, Golden Gate, Fitshaker, Úklid pro klid) and customer logos (Mixit, DronPro, SmartEmailing, Top4sport, HP Market, Smarty, Marlenka, Activia, Růžový slon, Albi, Shoptet, Manufaktura) all sit in the Czech SMB tier.

The business model is asset-light, bootstrapped, and entirely founder-operated at the team level (1-10 employees stated), with no disclosed institutional funding, subsidiaries, or parent company. Reported scale signals — 700+ customers and 6 million+ customer inquiries handled monthly — point to a single-digit-million-dollar ARR range, with infrastructure split across AWS and Digital Ocean and AI compute provided by Microsoft Azure. Vertical expansion signals include progressive interface localization into Italian, Spanish, Slovenian, German, Polish, Croatian, and Nordic languages, alongside 2024-2026 platform investments (new API layer, redesigned MiniCRM, UI overhaul) indicating that SupportBox is investing in product depth and modest geographic reach rather than rapid top-line scaling.

Name

SupportBox

Legal name

SupportBox s.r.o.

Website

https://supportbox.cz

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1–10 employees

Short description

SupportBox is a Czech-founded, privately held SaaS company that provides a cloud-based omnichannel customer service platform — consolidating email, live chat, phone, Messenger, Instagram, and AI automation — primarily serving SMB e-commerce and B2C businesses in the Czech and Slovak markets through 35+ local integrations.

Ownership category

akta.pro rank

Product category

Customer Support Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Management Services (8741)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB), Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• Customer support software
• Helpdesk platform
• Live chat software
• Cloud contact center
• Omnichannel customer service

Headquarters

HQ city

Stare Hradiste

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription - Per Operator/Month: SupportBox charges a monthly subscription fee per operator/user seat. Customers select a service scope (number of users) and are invoiced accordingly. The platform offers a modular approach where customers combine services based on their needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

SupportBox provides a cloud-based omnichannel customer service platform that consolidates email, live chat, phone (virtual PBX), Facebook Messenger, Instagram, and AI-powered automation into a single shared inbox. The platform includes a built-in miniCRM, SLA management, automation rules, statistics and reporting, and 35+ native integrations with Czech e-commerce and business tools. It is sold as a per-operator monthly subscription targeted primarily at Czech and Slovak e-commerce businesses.

Product overview

SupportBox is a unified customer support platform that consolidates multiple communication channels into a single interface. The core product comprises email inbox management, live chat, virtual phone system, Facebook Messenger and Instagram integration, reporting and analytics, and workflow automation. AI capabilities are provided through two modules: Lucy AI for general automation and answering queries, and Chatbot AI for automated responses with order status capabilities. The platform includes a built-in MiniCRM for contact management and offers over 35 ready-made integrations with e-commerce platforms (Shoptet, Shopify, PrestaShop, WooCommerce), CRM systems (Raynet, ActiveCampaign, CRMCO), marketing tools (SmartEmailing, Ecomail), and other business software. Developer features include API access, webhooks, and a universal plugin for custom integrations.

Differentiator

Problem solved

Functional benefit

Products and services

• Email Inbox (E-mailová schránka) Shared email inbox management consolidating multiple email accounts into one interface with automation, prepared responses, mail delegation, SLA management, DKIM support, and ticket prioritization; for Czech e-commerce customer support teams.
• Live Chat Real-time chat functionality allowing customer support agents to communicate with website visitors, including proactive chat initiation, chatbot integration, and cross-channel ticket creation; for e-commerce websites seeking direct visitor engagement.
• Virtual Phone System (Virtuální ústředna) Virtual phone system providing call management including caller identification, voice greetings, call recording, SLA tracking, SMS functionality, and click-to-call with optional Telfa VoIP integration; for support teams needing inbound and outbound phone support.
• Messenger + Instagram Social media messaging integration for Facebook and Instagram, enabling unified management of messages from both platforms within a single tool with ticket creation from social conversations.
• Lucy AI AI assistant integrated into customer support workflows that automates routine tasks, answers customer queries, checks order status, summarizes calls, and generates responses. Claims to handle over 60% of queries and save up to 90% of operational costs. Built on Microsoft Azure language models.
• Chatbot AI AI chatbot that handles customer questions automatically with button-based interaction, including order status checking for Shoptet integration. Can handle more than half of customer inquiries automatically, reducing the need for live agent involvement.
• MiniCRM Built-in CRM module consolidating customer data from all communication channels (email, live chat, phones) into unified contact records with click-to-call, email composition, contact detail pages, and communication statistics.
• SupportDay Conference Annual customer care conference held in Pardubice, Czech Republic, for customer service professionals; 9th edition in 2026 featuring 6 presentations from industry experts. Conference recordings sold for 1,490 Kč.
• Customer Care Online Course 20-hour online course on customer care best practices, available for 9,990 Kč, designed for customer support professionals and team leaders.
• 35+ Native Integrations Pre-built plugins for Shoptet, PrestaShop, WooCommerce, Shopify, Raynet CRM, SmartEmailing, Ecomail, ActiveCampaign, Retino, Upgates, FAPI, SimpleShop, ExitShop, CRMCO, Freelo, and others, providing customer and order data directly within SupportBox tickets.

Quantifiable outcome

• 20% revenue growth with the same customer care headcount
• +4 more outcomes

Named customers17 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability5 records

Feature10 records

Partnerships

13 partnerships are on record, tiered core and minor.

• RaynetcoreTechnology or IntegrationCRM service provider integrated with SupportBox. The Raynet plugin displays customer case information directly within the SupportBox interface across email, live chat, and phone channels.
• SmartEmailingcoreTechnology or IntegrationEmail marketing service provider. SmartEmailing plugin shows customer campaign information and blacklisted status directly in SupportBox tickets.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure provider (along with Digital Ocean) for physical and virtual servers powering the SupportBox platform.
• Digital OceancoreTechnology or IntegrationCloud infrastructure provider for physical and virtual servers powering the SupportBox platform.
• FirmCareminorImplementation/ SI/ Consulting PartnerAccounting and tax agency providing accounting services to SupportBox.
• ShoptetcoreTechnology or IntegrationLeading Czech e-commerce platform with deep native plugin integration. Shows customer and order information across all communication channels in SupportBox. Button chatbot integrated to check order status.
• PrestaShopcoreTechnology or IntegrationE-commerce platform with native plugin available for email, live chat, and phone channels in SupportBox. Displays customer orders and identification.
• ShopifycoreTechnology or IntegrationInternational e-commerce platform integrated with SupportBox via native plugin.
• WooCommercecoreTechnology or IntegrationWordPress e-commerce plugin integrated with SupportBox across email, live chat, and phone channels.
• Microsoft AzurecoreTechnology or IntegrationAI technology provider powering SupportBox AI modules (Lucy AI and Chatbot AI) under Microsoft's AI principles and code of conduct.
• AffilBox NetworkminorGTM or Marketing PartnerAffiliate management platform powering SupportBox's partner/program affiliate system.
• RetinocoreTechnology or IntegrationReturns and complaints management system. Integration shows customer return and complaint data (case count, status, dates) plus shipment tracking (Retino Tracking/Packeta) directly in SupportBox messages.
• UpgatescoreTechnology or IntegrationCzech e-commerce platform integrated with SupportBox, displaying customer and order information across email, live chat, and phone channels.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Freshdesk (Freshworks): Omnichannel customer support SaaS from Freshworks with email, chat, phone, social, and AI capabilities. Comparable product architecture and target market (SMB to mid-market), positioned as direct alternative to SupportBox on its comparison pages; much larger scale and broader geographic presence.
• Zendesk: Global leader in customer support software offering omnichannel ticketing, live chat, and AI-powered automation. Direct competitor to SupportBox in the broader helpdesk space but operates at vastly larger scale with thousands of employees and serves enterprise customers globally; SupportBox explicitly positions against Zendesk on its comparison pages.
• HubSpot Service Hub: Customer service module within HubSpot's CRM platform offering ticketing, knowledge base, and AI features. Broader incumbent with overlapping capabilities as part of HubSpot's wider marketing/sales/service suite.
• Intercom: AI-first customer service platform combining live chat, helpdesk, and Fin AI agent. Directly competes with SupportBox's omnichannel + AI positioning (Lucy AI), particularly for SMB and mid-market customers seeking AI automation.

Direct peers

• Front: Shared inbox platform combining email, chat, and social with collaboration features. Comparable omnichannel ticketing positioning targeting SMB and mid-market; explicitly listed as comparison competitor on SupportBox's site.
• LiveAgent: Omnichannel customer support software offering email, live chat, phone, social media ticketing. Closely aligned product offering and pricing model (per-agent subscription) targeting SMBs; explicitly positioned against SupportBox on comparison pages.
• Gorgias: E-commerce-focused customer support platform with deep Shopify, BigCommerce, and Magento integrations and AI automation. Most directly comparable to SupportBox's e-commerce vertical focus and integration strategy; explicitly listed as comparison competitor.
• Help Scout: Customer support platform focused on SMB email and chat ticketing with shared inbox and AI features. Comparable product surface to SupportBox's email/chat core; broader geographic presence but less phone and social functionality.

Regional players

• Daktela: Central European omnichannel contact center solution combining voice, email, chat, and social. Direct competitor to SupportBox in CEE markets with comparable omnichannel + virtual PBX offering; explicitly listed as comparison competitor on SupportBox's site.
• Smartsupp: Czech-founded customer support platform offering live chat, chatbots, and email. Closest geographic peer to SupportBox - both originated in Czech Republic serving Central European e-commerce - though Smartsupp has expanded more aggressively across EU markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/supportboxcom
• YouTubeyoutube.com/channel/UC5jThghXBzSWXtS5v7NN2BA
• Facebookfacebook.com/supportboxcom
• LinkedInlinkedin.com/company/supportbox
• Instagraminstagram.com/supportboxcom

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SupportBox