Hello Doc
HelloDoc is an Australian telehealth psychiatry platform connecting patients with 25+ psychiatrists across all 8 states and territories via secure video, delivering ADHD/ASD assessments, mental health treatment, and psychology services on a fee-for-service basis with Medicare rebates.
- Company typePrivate
- Founded-
- HeadquartersAdelaide, Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Hello Doc does
HelloDoc is an Australian telehealth psychiatry platform headquartered in Adelaide that delivers specialist mental healthcare via secure video consultations to patients across all 8 Australian states and territories. The company operates a national network of 25+ named psychiatrists plus at least one psychologist and one ADHD coach, offering telepsychiatry, telepsychology, ADHD and ASD assessments, child and adolescent psychiatry, treatment for conditions including anxiety, depression, PTSD, OCD, eating disorders, addiction, bipolar disorder, borderline personality disorder, dementia, and schizophrenia, plus ADHD coaching and an Adult ADHD Screening Tool. Patient intake requires a GP referral submitted via email, fax, HealthLink, or Argus; an in-house admin triage team matches patients with clinicians, with most assessments completed within 7 days of referral and 1-4 week wait times for new appointments. The core technology is a HIPAA-compliant secure video platform comparable to Zoom/Skype, augmented by automated text and email reminders and a related-entity partnership with HelloGP that generates same-day GP referrals into HelloDoc's psychiatrist network.
HelloDoc generates revenue predominantly through out-of-pocket fee-for-service payments supplemented by Medicare rebates. Fees range from $118 per ADHD coaching session to $990 per complex assessment, report, or medicolegal document, with a $200 minimum deposit required at booking and additional report time billed at $990 per hour plus GST. Bulk billing is available only for initial general adult psychiatric assessments under item 291 for eligible rural patients, making the metropolitan market overwhelmingly self-pay. The company is privately held, reportedly 100% owned and managed by Australian psychiatrists, with no disclosed external investors, parent company, or institutional funding. Distribution combines a self-serve telehealth video channel with a referral-driven GTM reliant on GPs and the integrated HelloGP pipeline, supported by SEO-targeted condition-and-geography landing pages and a presence on Facebook, Instagram, and YouTube.
Hello Doc firmographics
Firmographics- Name
- Hello Doc
- Legal name
- HelloDoc
- Website
- https://hellodoc.com.au
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- HelloDoc is an Australian telehealth psychiatry platform connecting patients with 25+ psychiatrists across all 8 states and territories via secure video, delivering ADHD/ASD assessments, mental health treatment, and psychology services on a fee-for-service basis with Medicare rebates.
- Ownership category
- akta.pro rank
Hello Doc industry classification
Industry- Product category
- Telepsychiatry & Telehealth Mental Health Services
- NAICS
- Offices of Physicians, Mental Health Specialists (621112), Offices of Mental Health Practitioners (except Physicians) (621330)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Psychiatry & Medication Management Platforms (HLALAEAB)
Keywords
Where Hello Doc is headquartered
LocationHeadquarters
- HQ city
- Adelaide
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
Hello Doc business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Private Billing - Psychiatry Appointments: Patients pay out-of-pocket for appointments with Medicare rebates available for eligible patients. Fees vary by appointment type: New ADHD assessments ($795 per session, ~$190-$269 Medicare rebate), Follow-up appointments ($490, ~$137-$292 rebate), Complex assessments ($990). A $200 minimum deposit required at booking. Rebate amounts depend on Medicare item number, Safety Net status, and consultation duration.
- Bulk Billing (Limited): Bulk billing available only for initial general adult psychiatric assessments under item 291 for patients in rural areas. Not available for metropolitan patients, review appointments, complex assessments (ADHD/ASD), legal reports, or metropolitan-area patients.
- ADHD Coaching - Psychology Services: ADHD coaching sessions at $118 per ~45-60 minute session via psychologist, with no Medicare rebate available.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | New ADHD Assessment (2 appointments required) |
| Subscription | Pay-as-you-go | ADHD Follow-up Appointments |
| Subscription | Pay-as-you-go | ADHD Annual Review / Change of Psychiatrist |
| Subscription | Pay-as-you-go | Existing ADHD Reviews |
| Subscription | Pay-as-you-go | ASD Assessments (Psychiatrist) |
| Subscription | Pay-as-you-go | ASD Assessments (Psychologist) |
| Subscription | Pay-as-you-go | General Psychiatry Initial Assessment |
| Subscription | Pay-as-you-go | General Psychiatry Follow-up |
| Subscription | Pay-as-you-go | Complex Initial Psychiatry Assessment |
| Subscription | Pay-as-you-go | Child & Adolescent Psychiatry |
| One time/ perpetual license | Pay-as-you-go | Reports (NDIS/DSP/Centrelink/Driving/Immigration/Superannuation/IVF) |
| Other | Pay-as-you-go | WorkCover / Insurance Appointments |
| Unit Pricing | Pay-as-you-go | ADHD Coaching |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
Hello Doc product offering
Product offeringCore offering
HelloDoc is a nationwide Australian telehealth psychiatry platform that delivers secure video-based psychiatric and psychological consultations to patients across all eight states and territories. Patients access care via GP referral; an admin triage team matches them to in-house psychiatrists or psychologists, then schedules appointments conducted entirely over secure video, with services spanning ADHD and ASD assessments, general and child/adolescent psychiatry, mental health condition treatment, and ADHD coaching.
Product overview
HelloDoc is a nationwide Australian telehealth psychiatry platform providing online mental health services through a network of psychiatrists and psychologists. The core offering consists of Telepsychiatry Services (video consultations for psychiatric assessment, diagnosis, and management) and Telepsychology Services (psychological therapy). The platform specializes in ADHD Assessment & Management and Autism Spectrum Disorder Assessments as key service lines, alongside treatment for general mental health conditions including anxiety, depression, PTSD, OCD, and more. Child & Adolescent Psychiatry services address younger patients. An ADHD Coaching add-on provides additional support. An Adult ADHD Screening Tool offers preliminary self-assessment. All services are delivered exclusively via secure video telehealth consultations, eliminating the need for in-person visits.
Differentiator
Problem solved
Functional benefit
Products and services
- Telepsychiatry Services
Companies that use Hello Doc
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Hello Doc technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature3 records
Hello Doc partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and supporting.
- HelloGPcoreHelloGP is a telehealth GP service offering same-day appointments with skilled doctors. It provides same-day GP referrals to HelloDoc psychiatrists for patients needing quicker access. This partnership enables HelloDoc to capture patients who need urgent referrals, bypassing the delay of visiting a regular GP. HelloGP is owned by a related entity, providing HelloDoc with a direct referral pipeline.
- HealthLinksupportingHealthLink is a secure clinical messaging platform used by GPs to send referrals to HelloDoc. Referrals can be submitted using the HealthLink code 'hellodoc', enabling secure transmission of patient referral information between GPs and HelloDoc's triage team.
- Argus (argus.net.au)supportingArgus is a secure clinical messaging platform used as an alternative pathway for GPs to submit referrals to HelloDoc using the code '[email protected]'.
Scale indicators5 records
Recent moves1 record
Expansion highlights5 records
Hello Doc competitors and assessment
Company assessmentBroad incumbents
- Lyra Health: Global mental health platform offering virtual therapy and psychiatry to employers and health plans. Similar virtual care delivery model for psychiatric services, though employer-sponsored rather than consumer-paid.
- Talkspace: US online therapy and psychiatry platform with a large network of therapists and psychiatrists. Similar telehealth delivery model and clinician-network structure, though US-focused rather than Australian.
- Hims & Hers Health: Multi-specialty telehealth platform that includes mental health services alongside primary care, dermatology, and other verticals. Overlaps with HelloDoc in telehealth delivery for psychiatric conditions including ADHD.
- BetterHelp: Global online therapy platform with a large network of licensed therapists. Targets the same end-customer need for convenient mental health support, though operating at much larger scale internationally.
- Eucalyptus: Multi-brand Australian telehealth platform (Juniper, Pilot, Compound) serving consumer health verticals. Overlaps with HelloDoc in the broader Australian digital health category and is expanding into adjacent conditions.
Direct peers
- Lysn: Australian online therapy and psychiatry platform offering telehealth mental health services to Australian consumers with a similar psychiatrist/psychologist network model and digital-first delivery. Most directly comparable Australian peer to HelloDoc.
- My Online Psychologist: Australian telepsychology practice providing online psychology consultations across Australia. Operates in the same Australian virtual mental health category with comparable delivery model and customer base.
- Cerebral: US-based telepsychiatry and mental health platform providing online ADHD assessments and medication management. Comparable service mix and digital-first delivery model, though US-focused rather than Australian.
- Updoc: Australian telehealth platform offering online consultations with Australian practitioners. Competes in the same Australian direct-to-consumer telehealth category with a similar digital-first delivery approach.
Emerging players
- Spring Health: Global precision mental health platform combining virtual therapy, psychiatry, and care navigation. Comparable virtual care delivery and clinical services, though primarily enterprise-distributed rather than direct-to-consumer.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Hello Doc social profiles
Digital presenceHello Doc financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hello Doc leadership team
Management profileNumber of profiles
Profiles5 records
Hello Doc funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hello Doc M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hello Doc
What does Hello Doc do?
HelloDoc is a nationwide Australian telehealth psychiatry platform that delivers secure video-based psychiatric and psychological consultations to patients across all eight states and territories. Patients access care via GP referral; an admin triage team matches them to in-house psychiatrists or psychologists, then schedules appointments conducted entirely over secure video, with services spanning ADHD and ASD assessments, general and child/adolescent psychiatry, mental health condition treatment, and ADHD coaching.
Is Hello Doc a public or private company?
Hello Doc is a private company. It is classified as management employee owned and is currently operating.
When was Hello Doc founded?
Hello Doc was founded in -1. It employs 11 to 50 people.
Where is Hello Doc based?
Hello Doc is headquartered in Adelaide, Australia, in the Oceania region.
How does Hello Doc make money?
Three revenue lines are on record. Private Billing - Psychiatry Appointments are the primary driver. The others are bulk Billing (Limited) and ADHD Coaching - Psychology Services.
Who are Hello Doc's main competitors?
Broad incumbents on record are Lyra Health, Talkspace, Hims & Hers Health, BetterHelp and Eucalyptus. Direct peers are Lysn, My Online Psychologist, Cerebral and Updoc. Spring Health is listed as an emerging player.
Does Hello Doc have an API?
No public API is recorded for Hello Doc.
What industry is Hello Doc in?
Hello Doc's product category is Telepsychiatry & Telehealth Mental Health Services. Its primary akta.pro industry code is HLALAEAB, Psychiatry & Medication Management Platforms. Its NAICS code is 621112 and its SIC code is 8011.