outboundIQ

What outboundIQ does

outboundIQ (legal entity 3ABM581, LLC, DBA OUTBOUNDANI) is a Fort Lauderdale-domiciled, remote-first software company founded in 2021 that builds contact-center-integrated technology for outbound and inbound call optimization. The company's core product is outboundANI, an AI/ML-powered platform that automatically selects the optimal outbound phone number (ANI) for each individual dial in real time by evaluating carrier data, dial outcomes, and prospect-level conditions — replacing manual number rotation, swapping, and SPAM-flag management. The product suite is rounded out by CarrierIQ (carrier-level ANI optimization add-on), inboundIQ (missed-inbound-call recovery using speech AI), Pulse (no-code analytics dashboards), Remediation Center (continuous ANI health monitoring with US-based registration coordinators), and Inventory Generator (a free area-code planning tool).

The company monetizes primarily through annual and multi-year SaaS subscriptions priced on a quote-based enterprise model, supplemented by managed services for the Remediation Center offering. Distribution combines direct enterprise field sales with a partner-led motion in which Flagship-status ISV status with Five9 — covering all five Five9 dialer types — produces nearly 100 mutual customers via inbound referrals from Five9 TAMs, complemented by Core integrations with Genesys, Nextiva, NICE CXone, RingCentral, and Amazon Connect, and Strategic partnerships with Talkdesk, Noetica, CTM, and PossibleNOW. The documented customer base is concentrated in vertical-heavy outbound use cases including home services (Lifetime Home Remodeling, Southern Industries, Proforce Pest Control), mortgage lending (Rapid Home Loans), and education lead generation (adHere), where contacts rates have improved by 75%-213% post-deployment.

outboundIQ operates as a privately held, bootstrapped company with 11-50 employees and no disclosed external funding rounds. Leadership includes Founding Principal Jason Shatzkamer (CEO) and Fabiano Rosa (COO), CTO Lucas Rosa, and a deep bench of ex-Five9 executives in sales, customer success, and partner development, advised by Kevin Shatzkamer (currently Google MD for Strategic Partnerships in LLMs/CAI/GenAI).

Name

outboundIQ

Legal name

3ABM581, LLC DBA OUTBOUNDANI

Website

https://outboundiq.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

outboundIQ is a SaaS company that sells AI-powered ANI optimization, carrier remediation, inbound missed-call recovery, and contact-center analytics to outbound call centers, integrated with CCaaS platforms led by Five9.

Ownership category

akta.pro rank

Product category

Contact Center Outbound Optimization Software

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Custom Computer Programming Services (541511)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Call Center/Telemarketing & Outbound Customer Engagement (MPAAAIAN)

akta.pro secondary industries

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA), Customer Service, Support & Contact Center CRM (HDAEAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Contact center software
• ANI optimization
• Outbound dialing analytics
• Caller ID reputation
• Missed call recovery

Headquarters

HQ city

Fort Lauderdale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. outboundANI Platform Subscription: Annual or multi-year subscription for the outboundANI automated ANI optimization platform. Includes machine learning-driven ANI selection, live monitoring, and integration with contact center platforms. Zero administration required with hands-off approach to optimal engagement.
2. CarrierIQ Add-on: Carrier-level ANI optimization premium add-on that maximizes contact rates by intelligently optimizing ANI selection at the carrier level using performance data and machine learning.
3. Pulse Analytics Platform: Performance analytics and dashboards solution providing real-time and historical visibility into contact center metrics. No setup fees with same-day integration, processing millions of records.
4. inboundIQ: Inbound missed-call recovery solution that closes the revenue loop for outbound call centers. Transforms unanswered calls into meaningful conversations and action memos.
5. Remediation Center Services: Continuous ANI performance monitoring and remediation program with US-based registration coordinators managing customer portfolios and initiating real-time remediation activities.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

outboundIQ sells a contact-center-integrated software platform that uses machine learning to automatically select the optimal outbound phone number (ANI) for every dial in real time, eliminating manual number rotation and swapping. The platform also offers inbound missed-call recovery (inboundIQ), no-code performance analytics dashboards (Pulse), carrier-level ANI optimization (CarrierIQ), continuous ANI reputation monitoring and remediation, and a free local-presence inventory tool.

Product overview

outboundIQ is a contact-center-integrated technology platform consisting of five interconnected products. The core platform is outboundANI, an AI-powered ANI optimization engine that automatically selects the optimal outbound phone number for each dial using machine learning. This is complemented by inboundIQ, which captures missed inbound callbacks and closes the revenue loop. Pulse provides the analytics layer with real-time and historical dashboards across hundreds of metrics. carrierIQ is a carrier-level optimization add-on that feeds sub-carrier performance data into the ML model, while the Remediation Center handles continuous ANI health monitoring and SPAM remediation. An Inventory Generator tool rounds out the portfolio as a free online utility. Together these products maximize engagement across the full outreach cycle from dialing to missed-call recovery.

Differentiator

Problem solved

Functional benefit

Brands

• outboundANI: Automated ANI optimization platform that intelligently assigns optimal ANI for every dial from owned phone number inventory, adjusting in real time based on outcomes.
• inboundIQ
• CarrierIQ
• Pulse
• Remediation Center
• Inventory Generator

Products and services

• outboundANI AI-powered ANI optimization platform that automatically selects the optimal outbound phone number for every dial in real time using machine learning algorithms that evaluate dial outcomes, carrier data, and prospect-level signals, eliminating manual number rotation, swapping, and management while protecting caller ID reputation.
• inboundIQ Inbound missed-call recovery solution that transforms unanswered inbound calls into meaningful conversations by capturing caller intent, context, and urgency via a natural conversational experience and delivering clear action memos to teams, closing the revenue loop from failed outbound outreach.
• Pulse No-code performance analytics and dashboards that surface real-time and historical insight across ANIs, agents, locations, campaigns, and unlimited record attributes, providing 360-degree business intelligence with omnichannel tracking, customizable KPIs, instant exporting, and long-term data storage.
• CarrierIQ Carrier-level ANI optimization add-on that collects comprehensive performance data (contact rates, answer rates, call drops) across carriers and sub-carriers, continuously feeding machine learning models to dynamically assign optimal ANIs per carrier.
• Remediation Center Continuous ANI performance monitoring and remediation service using data-driven contact metrics to automate registration and remediation; US-based team of Registration Coordinators monitors SPAM reports in major carrier portals and initiates real-time remediation.
• Inventory Generator Free online tool that generates local-presence area codes built off of outboundANI's global dialing and population patterns, helping contact centers quickly identify appropriate phone number inventory for their campaigns.

Quantifiable outcome

• 160-213% increase in contact rates for collections and retention campaigns
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability10 records

Feature7 records

Partnerships

21 partnerships are on record, tiered flagship, core, strategic and minor.

• Five9flagshipTechnology or IntegrationAccredited Five9 ISV Partner with plug-and-play integration and nearly 100 mutual customers. Five9 is outboundIQ's primary integration platform. Partner TAMs refer customers to outboundIQ, and both companies collaborated on customer implementations including adHere, Southern Industries, and Rapid Home Loans. outboundANI integrates with all Five9 dialer types: Smart Dialer, Progressive Dialer, Predictive Dialer, Power Dialer, and Preview Dialer.
• GenesyscoreTechnology or IntegrationIntegration with Genesys Cloud platform enabling outbound teams to leverage ANI optimization within the Genesys customer experience platform.
• NextivacoreTechnology or IntegrationIntegration with Nextiva's customer experience platform, one of the integrated systems listed on the partners page.
• NICE - CXonecoreTechnology or IntegrationIntegration with NICE CXone cloud-native AI-powered customer experience platform for contact centers.
• RingCentral - RingCXcoreTechnology or IntegrationIntegration with RingCentral's RingCX omnichannel platform for customer experience management.
• USAN + Amazon ConnectcoreTechnology or IntegrationAmazon Connect Ready partner offering cloud-based contact center solutions leveraging AWS technologies integrated with outboundIQ's ANI optimization.
• TalkdeskstrategicTechnology or IntegrationListed as a strategic partner for AI-powered contact center solutions integration.
• CallTrackingMetrics (CTM)strategicTechnology or IntegrationStrategic partner for call tracking and analytics solutions that help optimize customer touchpoints.
• NoeticastrategicTechnology or IntegrationStrategic partner specializing in proactive outbound customer engagement and connecting the right agent to the right customer.
• RegalcoreTechnology or IntegrationIntegration with Regal's voice AI agents platform for contact center management.
• CallToolscoreTechnology or IntegrationCloud dialer integration for enterprise scaling with unlimited minutes.
• MyCallCloudcoreTechnology or IntegrationIntegration with hosted cloud contact center solutions supporting inbound, outbound, and blended calling.
• TLD CRM / Total Lead DominationcoreTechnology or IntegrationCRM and dialer integration created for health and life insurance sales.
• NewbridgestrategicImplementation/ SI/ Consulting PartnerWhite-glove Customer Science solutions for UCaaS, CCaaS, and CPaaS with rapid deployment timelines.
• AL PerformancestrategicImplementation/ SI/ Consulting PartnerFive9 specialist consultancy offering contact center optimization, dialer management, and performance consulting services in the UK and US.
• Summit SolutionsstrategicImplementation/ SI/ Consulting PartnerProfessional services connecting CRM, contact center, AI, and business systems into seamless ecosystems for peak integration and performance.
• Nimbus Cloud SolutionsstrategicImplementation/ SI/ Consulting PartnerCustom Salesforce solutions provider transforming team workflows through cloud consulting.
• PHASE2strategicImplementation/ SI/ Consulting PartnerCloud Contact Centre software specialist delivering bespoke, data-driven solutions for CX transformation.
• Outbound G.O.A.TminorImplementation/ SI/ Consulting PartnerContact center optimization through strategic consulting, operational guidance, and data-driven outreach best practices.
• PossibleNOWstrategicTechnology or IntegrationEnterprise-grade compliance and preference management solutions for customer-first outreach.
• Clever Digital MarketingminorGTM or Marketing PartnerDigital marketing partner unifying the digital landscape to build demand and capture high-intent buyers.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Hiya: Hiya operates a branded caller-ID and call-protection network. It is comparable to outboundIQ because both products intervene in the ANI/caller-reputation layer that determines whether outbound calls get answered or labeled as spam, although Hiya monetizes the consumer-facing side rather than the contact-center side.
• First Orion: First Orion provides branded calling and call-reputation solutions (including the PrivacyStar and CallTransparency offerings). It is comparable to outboundIQ because both enable outbound callers to manage the spam label and caller-ID presentation that drives answer rates.

Direct peers

• Contact Center Compliance Corp: Contact Center Compliance Corp provides DNC, scrub, and call-reputation services for outbound contact centers. It is comparable to outboundIQ because both address caller ID reputation, spam remediation, and compliance-driven dialing risk for the same buyer.
• Noetica: Noetica is a proactive outbound customer engagement platform. It is comparable to outboundIQ because both target outbound contact center operators with technology that improves right-agent/right-customer routing and connect rates, and Noetica is already an outboundIQ strategic partner.
• PossibleNOW: PossibleNOW delivers enterprise preference- and compliance-management solutions for outbound customer engagement. It is comparable to outboundIQ because both operate in the outbound compliance and contact-reputation space; PossibleNOW is also an outboundIQ strategic partner.
• Convoso: Convoso provides outbound contact center dialing software and lead-generation compliance tools targeting the same collections, home services, and lead-gen verticals. It is comparable to outboundIQ because both optimize outbound dialer performance and call-reputation outcomes for high-volume contact centers.

Broad incumbents

• Five9: Five9 is a leading CCaaS platform and outboundIQ's flagship integration partner. It is comparable because Five9 offers the underlying dialer technology that outboundIQ optimizes and could, in principle, build native ANI optimization functionality that competes directly with outboundIQ.
• Genesys: Genesys Cloud is a major CCaaS platform that outboundIQ integrates with. It is comparable to outboundIQ because Genesys controls the dialer layer that outboundANI optimizes and could build or acquire a competing optimization layer.
• NICE CXone: NICE CXone is a cloud-native CCaaS platform that outboundIQ integrates with. It is comparable because NICE controls the underlying outbound dialer stack that outboundANI optimizes for contact center customers.
• Talkdesk: Talkdesk is a cloud CCaaS platform listed as an outboundIQ strategic partner. It is comparable because Talkdesk provides the underlying dialer stack that outboundANI optimizes and represents the same enterprise buyer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@outboundIQ
• LinkedInlinkedin.com/company/outboundiq

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about outboundIQ