AidQuest
AidQuest is a California-based software company founded in 2020 that provides a 24/7 human-powered live chat platform augmented by AI for the senior care and home care industry, serving more than 1,000 agencies with lead qualification, scheduling, and caregiver recruiting.
- Company typePrivate
- Founded2020
- HeadquartersBurlingame, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What AidQuest does
AidQuest is a privately held, US-based software company founded in 2020 that operates a Chat Operating System for the home care and senior care industry. Its core offering, Human+ Powered Live Chat, deploys trained human agents — supported by real-time AI knowledge injection — to engage website visitors 24/7/365, pre-screen and pre-qualify both prospective clients and caregiver applicants, and route inquiries to the appropriate franchise or service area. The platform is sold primarily to senior care and home care agencies, including independent operators and large franchise networks such as Senior Helpers, Visiting Angels, Home Helpers, Homewatch CareGivers, FirstLight Home Care, Right at Home, and Seniors Helping Seniors, with reported deployments across more than 1,000 organizations.
The product portfolio comprises three integrated modules — Human+ Live Chat, Schedule+ (a 24/7 booking concierge for client assessments and caregiver interviews, integrated with Calendly), and QR Chat (a Progressive Web App that converts offline marketing collateral into digital lead channels, gated to brands with 50+ offices) — plus an Enterprise tier that adds API access, lead routing, and deeper integrations with CRM (Salesforce, Zoho, WelcomeHome), scheduling (WellSky), and ATS (Hireology, Augusta) systems. The technology stack combines JavaScript-based website widgets, a PWA front end for QR Chat, and HIPAA- and SOC 2 Type II-compliant data handling.
AidQuest monetizes through a hybrid model: per-lead usage pricing for both client leads ($33–$36/lead with volume discounts) and caregiver applicant leads ($17–$20/lead), plus recurring subscriptions for Schedule+ ($199/month) and QR Chat ($99/month), with custom enterprise contracts and a $250 one-time setup fee per agency. Go-to-market combines product-led self-serve for small agencies with a direct enterprise sales motion and channel-driven distribution through senior care franchise parent organizations, supported by content marketing, SEO, an Augusta joint GTM partnership, and an extensive published case study library.
AidQuest firmographics
Firmographics- Name
- AidQuest
- Legal name
- AidQuest
- Website
- https://aidquest.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- AidQuest is a California-based software company founded in 2020 that provides a 24/7 human-powered live chat platform augmented by AI for the senior care and home care industry, serving more than 1,000 agencies with lead qualification, scheduling, and caregiver recruiting.
- Ownership category
- akta.pro rank
AidQuest industry classification
Industry- Product category
- Senior Care Engagement Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ)
Keywords
Where AidQuest is headquartered
LocationHeadquarters
- HQ city
- Burlingame
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
AidQuest business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Human+ Live Chat - Client Leads: Usage-based pricing per client lead. Volume discounts apply: 1-5 leads at $36/lead, 6-10 at $35/lead, 11-20 at $34/lead, 21+ at $33/lead. Billed monthly at end of month. Month-to-month agreement.
- Human+ Live Chat - Applicant/Caregiver Leads: Usage-based pricing per caregiver applicant lead. Volume discounts apply: 1-5 leads at $20/lead, 6-10 at $19/lead, 11-20 at $18/lead, 21+ at $17/lead. Billed monthly.
- Schedule+ Subscription: Flat monthly subscription at $199/month for Schedule+ with Calendly integration. Includes agent concierge booking for assessments and interviews.
- QR Chat: Monthly subscription at $99/month. Available only for brands with 50+ offices. Includes QR code app for the entire brand.
- Enterprise Platform: Custom pricing for multi-location organizations. Includes API integration, lead routing, CRM integration, scheduling tool integration, and ATS integration. $250 one-time setup fee per agency.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Human+ Live Chat with per-lead pricing and volume discounts for both client and applicant leads |
| Subscription | Monthly | 24/7 booking concierge for client assessments and caregiver interviews |
| Subscription | Monthly | QR code solution for converting offline marketing to digital leads |
| Subscription | Monthly | Enterprise tier for multi-location organizations requiring centralized governance and control |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
AidQuest product offering
Product offeringCore offering
AidQuest provides a Chat Operating System for senior care and home care organizations, consisting of Human+ Powered Live Chat (24/7/365 staffed live chat combining trained human agents with AI knowledge injection), Schedule+ (a 24/7 booking concierge for client assessments and caregiver interviews), and QR Chat (a Progressive Web App that turns offline marketing materials into digital lead channels). The platform pre-screens and pre-qualifies both client and caregiver leads, verifies service-area eligibility, and integrates with CRM, ATS, and scheduling tools used by home care agencies.
Product overview
AidQuest is a Chat Operating System for senior care and home care organizations, consisting of three integrated products: Human+ (human-powered live chat with AI knowledge injection for 24/7 lead qualification), QR Chat (offline-to-digital lead conversion via QR codes and PWAs), and Schedule+ (24/7 booking concierge for client assessments and caregiver interviews). The Enterprise tier provides API access and deeper integrations for multi-location agencies. All products work together to turn website traffic into qualified leads, pre-scheduled appointments, and hired caregivers through a combination of trained human agents and AI-assisted workflows.
Differentiator
Problem solved
Functional benefit
Brands
- Human+ Powered Live Chat: Human-powered live chat solution combining trained human agents with AI assistance for senior care organizations, providing 24/7/365 coverage for lead capture and pre-screening.
- QR Chat
- Schedule+
Quantifiable outcome
- 100% increase in lead volume for agencies using AidQuest
- +8 more outcomes
Companies that use AidQuest
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
AidQuest technology and API
TechnologyAPI detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability3 records
Feature6 records
AidQuest partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- SalesforcecoreCRM integration for seamless lead flow. AidQuest integrates with Salesforce to ensure client and caregiver leads flow directly into agency's existing CRM systems with full chat transcripts and qualification data.
- ZohocoreCRM integration for lead management. AidQuest connects with Zoho CRM to deliver qualified leads directly into agency's existing systems.
- WelcomeHomecoreCRM integration specifically designed for home care agencies. Enables seamless lead flow and data synchronization with WelcomeHome's home care-specific CRM platform.
- WellSkycoreScheduling tool integration for appointment booking and care management. AidQuest Schedule+ integrates with WellSky for real-time scheduling and calendar management.
- HireologycoreATS integration for caregiver applicant tracking. AidQuest connects with Hireology to streamlines hiring workflows and applicant management for home care agencies.
- AugustacoreJoint go-to-market partnership for caregiver recruiting. Augusta drives caregiver traffic through SEO and Google for Jobs optimization, while AidQuest captures and qualifies applicants through live chat. AidQuest represents less than 1% of total applicants but contributes up to 5% of hires, with nearly 20% of AidQuest applicants becoming eligible hires. Mutual clients achieve higher-quality caregiver applicants, faster interview scheduling, and improved applicant-to-hire conversion.
- CalendlycoreScheduling integration for appointment booking. AidQuest Schedule+ integrates with Calendly, allowing agents to schedule directly into agency's Calendly accounts following availability rules and event types. Included in Schedule+ tier at $199/month.
Scale indicators13 records
Recent moves6 records
Expansion highlights5 records
AidQuest competitors and assessment
Company assessmentBroad incumbents
- Help Scout: Help Scout is a customer support platform with live chat, shared inbox, and AI assist features used by SMB and mid-market service businesses. While its primary use case is post-sale support, its chat and workflow capabilities overlap with AidQuest's customer-engagement functionality.
- Intercom: Intercom is a horizontal customer engagement platform that includes AI- and human-assisted live chat, workflow automation, and CRM/ATS integrations. It competes with AidQuest for the same chat-and-conversion use case but targets a much broader market, including enterprise customers, and relies heavily on AI rather than dedicated human agents.
- Podium: Podium is a messaging and lead-conversion platform built for local service businesses (home services, healthcare practices, etc.) with web chat, SMS, and AI responder features. Its focus on converting inbound inquiries for multi-location service businesses puts it adjacent to AidQuest's senior-care acquisition use case.
- Drift (Salesloft): Drift pioneered conversational marketing and AI chat for B2B sales and customer acquisition. Now part of Salesloft, it offers chatbot and live-chat lead capture and routing at horizontal scale, overlapping with AidQuest's marketing chat use case but without AidQuest's vertical specialization or dedicated human agents.
- Tidio: Tidio provides live chat plus AI chatbots (Lyro) aimed at SMB e-commerce and service businesses, with pricing and self-serve onboarding similar to AidQuest's PLG tier. It is a horizontal competitor for inbound chat-based lead capture and conversion.
- LiveChat: LiveChat is a mature, horizontal live chat software platform with integrations to major CRMs, helpdesks, and messaging channels. It competes with AidQuest at the chat-software layer but does not provide staffed human agents or vertical specialization.
Emerging players
- Crisp: Crisp is a multi-channel customer messaging platform that combines live chat, chatbots, and shared inbox functionality for SMB and mid-market customers. It overlaps with AidQuest on chat-based lead capture and customer engagement but is a more horizontal, software-only play.
Direct peers
- Smith.ai: Smith.ai provides human-staffed live chat and virtual receptionist services for SMB and mid-market professional services firms. It is the closest direct comparable to AidQuest's Human+ model: trained human agents handle website conversations and qualify leads, often with AI assist and CRM/calendar integrations, sold on usage-based and subscription pricing.
- Ruby Receptionist: Ruby offers human-powered virtual receptionist and live chat services to small businesses and professional firms. Its model, human agents covering inbound chats and calls 24/7 with lead qualification and scheduling, mirrors AidQuest's core architecture, just deployed into a broader SMB base rather than home care specifically.
- SnapEngage: SnapEngage offers live chat and chatbot software explicitly targeted at healthcare and regulated industries, including HIPAA-compliant deployments. Its healthcare-vertical positioning and integration with clinical/CRM systems make it one of the closest sector-specific competitors to AidQuest.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
AidQuest social profiles
Digital presenceAidQuest compliance and trust
Trust signalCompliance2 records
AidQuest financial estimates
Financial estimateRevenue estimate
Valuation estimate
AidQuest leadership team
Management profileNumber of profiles
AidQuest funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AidQuest M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AidQuest
What does AidQuest do?
AidQuest provides a Chat Operating System for senior care and home care organizations, consisting of Human+ Powered Live Chat (24/7/365 staffed live chat combining trained human agents with AI knowledge injection), Schedule+ (a 24/7 booking concierge for client assessments and caregiver interviews), and QR Chat (a Progressive Web App that turns offline marketing materials into digital lead channels). The platform pre-screens and pre-qualifies both client and caregiver leads, verifies service-area eligibility, and integrates with CRM, ATS, and scheduling tools used by home care agencies.
Is AidQuest a public or private company?
AidQuest is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was AidQuest founded?
AidQuest was founded in 2020. It employs 1 to 10 people.
Where is AidQuest based?
AidQuest is headquartered in Burlingame, United States, in the North America region.
How does AidQuest make money?
Five revenue lines are on record. Human+ Live Chat - Client Leads are the primary driver. The others are human+ Live Chat - Applicant/Caregiver Leads, schedule+ Subscription, QR Chat and enterprise Platform.
Who are AidQuest's main competitors?
Broad incumbents on record are Help Scout, Intercom, Podium, Drift (Salesloft), Tidio and LiveChat. Crisp is listed as an emerging player. Direct peers are Smith.ai, Ruby Receptionist and SnapEngage.
Does AidQuest have an API?
Yes. AidQuest offers an API as part of the Enterprise tier, enabling integrations with CRM systems, scheduling tools, and ATS platforms. The API is listed as 'BETA' in the Human+ Live Chat plan features.
What industry is AidQuest in?
AidQuest's product category is Senior Care Engagement Software. Its primary akta.pro industry code is HLADAKAJ, Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation). Its SIC code is 7372.