Nightingale
Nightingale Software is an Australian cloud-based care management SaaS platform serving NDIS, aged care, SIL, allied health, and support coordination providers with unified rostering, billing, compliance, and client management modules. Acquired by AlayaCare in October 2025.
- Company typePrivate
- Founded2008
- HeadquartersBurwood, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Nightingale does
Nightingale Software (legal entity Aviary Corp Pty Ltd) is an Australian cloud-based care management SaaS platform founded in 2015 by John Broweleit and Matthew Hughes. The platform unifies client management, funding management, staff management, rostering, billing and claims, payroll integration, and reporting/dashboards into a single system, with two companion mobile applications (the Staff & Companion App for frontline workers and the Client & Family App for participants and families). The product is purpose-built for the Australian care sector, with native compliance engines for NDIS price guides, aged care standards (CHSP, Support at Home), and Australian awards, and is hosted on Microsoft Azure across dual Sydney and Melbourne data centres with ISO 27001 certification and direct NDIS PRODA API integration.
The company serves Australian disability services, aged care, Supported Independent Living, allied health, and support coordination providers — predominantly enterprise and mid-market organizations with complex rostering, billing, and compliance requirements. Nightingale monetizes via a quote-based SaaS subscription model (pricing not publicly disclosed) sold through an enterprise field sales motion with dedicated implementation specialists. The platform processes over $1B in transactions across 2,000+ customers and 9,000+ care providers, achieving a 4.8/5 Trustpilot rating. In October 2025, Nightingale was acquired by AlayaCare, a global care technology platform, while continuing to operate under the Nightingale brand with the same team and customer commitments.
Nightingale firmographics
Firmographics- Name
- Nightingale
- Legal name
- Aviary Corp Pty Ltd
- Website
- https://www.nightingalesoftware.com.au
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Nightingale Software is an Australian cloud-based care management SaaS platform serving NDIS, aged care, SIL, allied health, and support coordination providers with unified rostering, billing, compliance, and client management modules. Acquired by AlayaCare in October 2025.
- Ownership category
- akta.pro rank
Nightingale industry classification
Industry- Product category
- Care Management Software
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Home Health Care Services (62161)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
- akta.pro secondary industries
- Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where Nightingale is headquartered
LocationHeadquarters
- HQ city
- Burwood
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Nightingale business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Subscription (SaaS): Cloud-based care management software delivered as subscription service. Pricing based on organization size, features required, and number of users. Implementation and support services included in packages.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Not specified | Custom enterprise pricing based on organizational needs |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Nightingale product offering
Product offeringCore offering
Nightingale sells a unified, cloud-based community care management SaaS platform for Australian NDIS, aged care, SIL, allied health, and support coordination providers. The platform combines client management, intelligent rostering, GPS-verified timesheets, multi-funder billing (NDIS, Support at Home, CHSP, DVA, block funding), payroll integration, compliance reporting, and family-facing engagement into one subscription product. Implementation, onboarding, and ongoing support are delivered by a dedicated Australian team, with mobile companion apps for staff and a Client & Family App for participants.
Product overview
Nightingale is a unified community care management software platform that processes over $1B in transactions. The platform consists of a core unified care management system with integrated modules for Client Management, Funding Management, Staff Management, Rostering, Billing & Claims, Payroll, Reporting & Dashboards, and an Integrations module. The platform includes two mobile applications: the Staff & Companion App for frontline workers and the Client & Family App for participants and families. The software is offered across multiple solution verticals including NDIS Software, SIL Software, Aged Care Software, Allied Health Software, and Support Coordination Software - all built on the same integrated platform architecture. The platform is ISO 27001 certified and was acquired by AlayaCare in October 2025.
Differentiator
Problem solved
Functional benefit
Products and services
- Nightingale Unified Care Management Platform Comprehensive unified community care management software combining client management, rostering, billing, compliance, and reporting in one integrated cloud platform for NDIS, aged care, SIL, allied health, and community services providers in Australia.
- Staff & Companion App Native iOS and Android mobile application for frontline care workers providing real-time roster access, voice-dictation case notes, GPS-verified check-ins, shift bidding, availability submission, and safety check-in protocols.
- Client & Family App Mobile application for clients and families providing real-time appointment updates, funding balance tracking, goal progress monitoring, secure messaging with care teams, and self-service scheduling.
- NDIS Software Solution Purpose-built NDIS software for disability care providers covering plan management, billing automation, real-time budget tracking, compliance with NDIS Practice Standards, and PRODA integration for government portal connectivity.
- Aged Care Software Aged care management platform supporting CHSP and Support at Home programs with package budget tracking, claims management, CHSP DEX reporting, compliance with aged care quality standards, and real-time roster visibility.
- SIL Software Supported Independent Living software solution with 24/7 roster management across multiple homes, participant placement matching, import of government Rosters of Care (ROC), SIL house vacancy management, and staff qualification alignment.
- Allied Health Software Allied health management software for occupational therapists, physiotherapists, speech pathologists, psychologists, dietitians, and podiatrists with clinical workflow integration, multi-disciplinary team coordination, and NDIS funding management.
- Support Coordination Software Support coordination toolkit enabling participant management, budget tracking, billable case notes, provider coordination, and compliance monitoring for NDIS support coordinators managing multiple participant plans.
Quantifiable outcome
- Reduction in billing errors and faster payment processing
- +6 more outcomes
Companies that use Nightingale
Customer profileNamed customers10 records
Segments7 records
Ideal customer profiles5 records
Nightingale technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability8 records
Feature12 records
Nightingale partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, supporting and strategic.
- MicrosoftcoreMicrosoft serves as Nightingale's primary technology partner providing enterprise-grade Azure cloud infrastructure. Nightingale integrates seamlessly with Power BI for advanced analytics, SharePoint for document management, and Microsoft Entra for single sign-on capabilities. All data remains in Australia with 100% encryption compliant with Australian Government Signals Directorate standards.
- XerocoreNative accounting integration with Xero for unified financial reporting and seamless invoice flow from Nightingale billing into Xero accounting.
- MYOBcoreNative integration with MYOB accounting platforms for streamlined financial operations and reporting across Nightingale and MYOB ecosystems.
- QuickBookscoreEnterprise accounting integration with QuickBooks for unified financial reporting and reconciliation capabilities.
- KeyPaycoreBi-directional payroll system connectivity with KeyPay enabling seamless transfer of timesheet and attendance data for accurate payroll processing.
- Employment HerocorePayroll system integration with Employment Hero for Australian workforce management and payroll processing connectivity.
- SharePointsupportingSharePoint integration enables secure document storage and centralised file management within Microsoft ecosystem. Ensures client documentation remains accessible across teams while maintaining security and compliance standards.
- National Disability Services (NDS)strategicGold Industry Supporter Member of NDS, Australia's peak body for disability service providers. This membership reflects commitment to supporting the sector, staying close to industry developments, and helping providers deliver high-quality care with confidence.
- Aged & Community Care Providers Association (ACCPA)strategicProud member of ACCPA, Australia's leading industry association for aged and community care providers. Demonstrates commitment to industry best practices, ongoing professional development, and advocacy for quality care delivery across Australia.
Scale indicators8 records
Recent moves7 records
Expansion highlights6 records
Nightingale competitors and assessment
Company assessmentBroad incumbents
- MatrixCare: Large US-based care management software provider across home health, hospice, and senior living. Comparable end-to-end care management workflow automation, though focused primarily on the US market.
- WellSky: US healthcare and human services software platform covering home health, behavioural health, and social services. Comparable workflow automation, billing, and compliance capabilities in adjacent care settings.
- AlayaCare: Canadian home and community care platform and Nightingale's parent company post-October 2025. Operates a broader, multi-country suite covering scheduling, clinical documentation, billing, and family portals — directly comparable product architecture and overlapping customer base of home and community care providers.
Others
- PwC Australia (NDIS practice): Large consulting and advisory firm supporting NDIS and aged care providers with compliance, funding, and transformation services. Adjacent participant in the NDIS software ecosystem and an indirect influencer of provider software selection.
- Microsoft (Azure / Dynamics 365): Strategic infrastructure and platform partner (and a latent competitor) — provides Azure hosting, Power BI, and Dynamics 365 modules that overlap with parts of Nightingale's stack, and could be assembled into a competing solution by large providers.
Direct peers
- Lumary: Australian-headquartered NDIS and aged care management software provider. Direct competitor targeting the same disability, aged care, and allied health provider segments with comparable rostering, billing, and plan management functionality.
- ShiftCare: Australia-based care management software for NDIS and aged care providers. Competes head-on with Nightingale in rostering, mobile worker apps, and NDIS billing, particularly in the small-to-mid provider segment.
- CareVision (Humanforce): NDIS and aged care software platform serving Australian community care providers with rostering, billing, and client management — overlapping product scope and customer profile with Nightingale.
Regional players
- Brevity Practice Software: Practice management software for Australian allied health professionals (physio, OT, speech, psychology). Overlaps with Nightingale's Allied Health vertical on clinical documentation, scheduling, and NDIS/HCP billing.
Emerging players
- Alloc8: Australian NDIS plan management and rostering platform serving smaller disability providers. Comparable NDIS billing and plan management functionality with overlapping customer segments.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Nightingale social profiles
Digital presenceNightingale compliance and trust
Trust signalCompliance2 records
Nightingale financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nightingale leadership team
Management profileNumber of profiles
Profiles2 records
Nightingale funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nightingale M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nightingale
What does Nightingale do?
Nightingale sells a unified, cloud-based community care management SaaS platform for Australian NDIS, aged care, SIL, allied health, and support coordination providers. The platform combines client management, intelligent rostering, GPS-verified timesheets, multi-funder billing (NDIS, Support at Home, CHSP, DVA, block funding), payroll integration, compliance reporting, and family-facing engagement into one subscription product. Implementation, onboarding, and ongoing support are delivered by a dedicated Australian team, with mobile companion apps for staff and a Client & Family App for participants.
Is Nightingale a public or private company?
Nightingale is a private company. It is classified as corporate owned and is currently operating.
When was Nightingale founded?
Nightingale was founded in 2008. It employs 11 to 50 people.
Where is Nightingale based?
Nightingale is headquartered in Burwood, Australia, in the Oceania region.
How does Nightingale make money?
One revenue line is on record: software Subscription (SaaS).
Who are Nightingale's main competitors?
Broad incumbents on record are MatrixCare, WellSky and AlayaCare. Others are PwC Australia (NDIS practice) and Microsoft (Azure / Dynamics 365). Direct peers are Lumary, ShiftCare and CareVision (Humanforce). Brevity Practice Software is listed as a regional player. Alloc8 is listed as an emerging player.
Does Nightingale have an API?
Yes. Nightingale offers RESTful API connectivity for third-party integrations. The platform supports bi-directional connectivity with payroll systems (KeyPay, Employment Hero), finance/accounting systems (Xero, MYOB), and custom integrations via REST API framework. The API enables data synchronization with existing business systems for seamless workflows.
What industry is Nightingale in?
Nightingale's product category is Care Management Software. Its primary akta.pro industry code is HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows), with a secondary code of HLAFAEAL, Care Management & Care Coordination (Home & Community-Based). Its NAICS code is 624120 and its SIC code is 7372.