Engage IT
- Company typePrivate
- Founded-
- HeadquartersChico, CA, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Engage IT does
Engage IT is a privately held managed services provider (MSP) headquartered in Chico, California, delivering all-inclusive IT support to small and medium businesses across Northern California. The company offers a unified portfolio organized around two publicly disclosed per-seat subscription tiers: COMPLETE at $200 per user per month and BEST at $250 per user per month, with the higher tier adding penetration testing, vulnerability management, phishing simulation, and compliance services. Both tiers bundle 24/7/365 remote support, a Security Operations Centre, managed workstations and servers, backup and disaster recovery, Microsoft 365 Business Premium, a vCIO/IT advisor service, and security awareness training. Supporting service lines include VOIP/phones, business continuity, cloud computing, network security, and IT consulting, with stated 99.9% client uptime.
The underlying technology stack relies on a combination of partner-provided platforms and a proprietary add-on. Engage IT integrates Veeam for backup and disaster recovery, Microsoft Azure Virtual Desktops for remote work enablement, Peplink for LTE/5G backup connectivity, Sophos for endpoint detection and response, and APC battery backups for power resilience. A differentiated product is the Helpdesk Button, a USB device co-developed with Helpdesk Buttons that captures user information, screenshots, and system diagnostics and integrates them directly into support tickets. Customer segmentation is primarily by size tier (SMB), with vertical specialization in transit agencies and accounting/bookkeeping firms, and the company markets domain expertise in disaster preparedness for fire-prone California regions.
Engage IT operates with a sales-led go-to-market combining direct sales via website and phone, consultative vCIO-led selling for mid-market accounts, and content marketing through a blog, Facebook, and LinkedIn. The company was founded in an undisclosed year and is independently held under President Quinntin Comer with no disclosed institutional or private equity backing. No funding rounds, M&A activity, or revenue figures are publicly disclosed. Strategic activity includes the August 2023 Helpdesk Buttons partnership and product launch, vertical content expansion into transit and accounting in 2024, and an accumulated technology partner ecosystem spanning Microsoft, Veeam, Peplink, Sophos, Dell EMC, Lenovo, Bigger Brains, and AutoElevate.
Engage IT firmographics
Firmographics- Name
- Engage IT
- Legal name
- Engage IT
- Website
- https://goengageit.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Engage IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Security Operations Center (SOC) as a Service (BPAEADAB), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)
Keywords
Where Engage IT is headquartered
LocationHeadquarters
- HQ city
- Chico, CA
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Engage IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Managed IT Services Subscription: All-inclusive IT support plans covering every aspect of office technology and business operations, priced at $200-$250 per user per month. Revenue is generated through recurring subscription fees based on per-user pricing tiers (COMPLETE and BEST packages).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | COMPLETE - All-inclusive managed IT support |
| Per seat | Monthly | BEST - Enhanced security and compliance tier |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Engage IT product offering
Product offeringCore offering
Engage IT is a managed services provider (MSP) based in Chico, California, delivering all-inclusive IT support to small and medium businesses. Its offerings include managed IT packages (COMPLETE and BEST tiers), VoIP/phones, business continuity, cloud computing, network security, and IT consulting, with 24/7 monitoring and a Security Operations Centre. The company differentiates through its Helpdesk Button USB device and disaster-preparedness expertise tailored to fire-prone Northern California regions.
Product overview
Engage IT is a Managed Service Provider (MSP) offering a unified portfolio of IT services primarily organized into two pricing tiers — COMPLETE ($200/user/month) and BEST ($250/user/month). The COMPLETE package provides all-inclusive IT support covering 24x7 monitoring, security, backup, Microsoft 365, workstations, servers, and IT advisory services. The BEST package adds advanced security features including penetration testing and compliance management. Supporting the core managed IT tiers are specialized services including VOIP/Phones, Business Continuity (99.9% uptime SLA), Cloud Computing, Network Security, and IT Consulting. A differentiating product is the Helpdesk Button — a USB device (via Helpdesk Buttons partnership) that streamlines support ticket submission with automated diagnostic capture. The company serves general businesses as well as specialized sectors including transit agencies and accounting/bookkeeping firms.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 99.9% uptime for clients
- +1 more outcomes
Companies that use Engage IT
Customer profileSegments3 records
Ideal customer profiles3 records
Engage IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature6 records
Engage IT partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Helpdesk ButtonscoreStrategic partnership with Helpdesk Buttons, a pioneer in user support technology. The partnership introduces the Helpdesk Button, a USB device that simplifies the process of submitting help desk tickets by capturing essential information (name, email, issue description, impact) along with diagnostic details, screenshots, recordings, and computer system information. This enables swift and accurate issue resolution.
- VeeamcorePartnership with Veeam for robust disaster recovery planning and implementation, including regular backups, data recovery solutions, and detailed disaster recovery plans. Ensures customer critical data is backed up and can be quickly restored in case of disaster.
- Microsoft AzurecoreUtilizes Microsoft Azure Virtual Desktops for remote work enablement, allowing teams to securely access their work environment from anywhere. Microsoft 365 Business Premium is included in service packages.
- PeplinkcorePartnership with Peplink for backup LTE/5G connectivity solutions, ensuring customers have reliable internet access even when primary services fail during disasters or disruptions.
- SophoscoreSophos Authorized Partner providing managed next-gen anti-virus and EDR (Endpoint Detection and Response) solutions as part of security offerings.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Engage IT competitors and assessment
Company assessmentOthers
- Sangoma (including Digium/PBXact): Sangoma provides UCaaS, VoIP, and communications infrastructure that many MSPs (including Engage IT) resell or integrate for the VOIP/Phones offering. It is a supplier/enabler rather than a direct competitor but sits in the same managed communications value chain.
- ConnectWise: ConnectWise is a leading PSA/RMM platform provider used by thousands of MSPs to run helpdesk, ticketing, and remote monitoring operations. It is an enabling platform vendor rather than a competitor, but its tooling underpins the operational model of peers like Engage IT.
- Sophos (Managed Service Provider Program): Sophos is a core technology partner for Engage IT, providing managed EDR, firewall, and security tooling. While not a competing MSP, Sophos's MSP partner program shapes how peers like Engage IT deliver managed security and is central to their SOC stack.
Direct peers
- Ntiva: Ntiva is a US-based managed IT services and cybersecurity provider serving SMB and mid-market customers across multiple regions. Like Engage IT, it sells per-seat managed IT bundles including 24/7 helpdesk, SOC, cloud, and vCIO advisory, making it the closest scale-comparable direct peer.
- Tolar Systems: Tolar Systems is a smaller California-adjacent MSP providing managed IT, cloud, and cybersecurity to SMBs. As a smaller-scale MSP with similar all-inclusive support plans, it is a close scale and go-to-market comparable.
- ThrottleNet: ThrottleNet is an MSP selling per-user managed IT plans with 24/7 support, cybersecurity, and cloud services to SMB and mid-market clients. Its subscription pricing model and service portfolio mirror Engage IT's core offering.
- NetGain Technology: NetGain Technology is a managed IT and cybersecurity provider focused on SMBs with per-user pricing models, 24/7 support, and bundled security offerings. Its all-inclusive managed IT stack closely mirrors Engage IT's COMPLETE/BEST tier structure.
- Stratosphere Networks: Stratosphere Networks is an MSP providing managed IT, cybersecurity, cloud, and VoIP services to SMB and mid-market clients. It is a comparable peer in service breadth, recurring pricing model, and customer target.
- Cal Net Technology Group: Cal Net is a California-based managed IT and cybersecurity firm serving SMBs with all-inclusive plans, 24/7 helpdesk, cloud, and compliance services. It is a strong direct peer given overlapping California geography and similar per-seat MSP positioning.
- Antisynq Solutions: Antisynq is a managed IT services and cybersecurity firm offering per-seat subscriptions, 24/7 helpdesk, and compliance support for SMBs. Its service packaging and target customer profile overlap directly with Engage IT's COMPLETE/BEST tiers.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Engage IT social profiles
Digital presenceEngage IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Engage IT leadership team
Management profileNumber of profiles
Profiles1 record
Engage IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Engage IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Engage IT
What does Engage IT do?
Engage IT is a managed services provider (MSP) based in Chico, California, delivering all-inclusive IT support to small and medium businesses. Its offerings include managed IT packages (COMPLETE and BEST tiers), VoIP/phones, business continuity, cloud computing, network security, and IT consulting, with 24/7 monitoring and a Security Operations Centre. The company differentiates through its Helpdesk Button USB device and disaster-preparedness expertise tailored to fire-prone Northern California regions.
Is Engage IT a public or private company?
Engage IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Engage IT founded?
Engage IT was founded in -1. It employs 1 to 10 people.
Where is Engage IT based?
Engage IT is headquartered in Chico, CA, United States, in the North America region.
How does Engage IT make money?
One revenue line is on record: managed IT Services Subscription.
Who are Engage IT's main competitors?
Others on record are Sangoma (including Digium/PBXact), ConnectWise and Sophos (Managed Service Provider Program). Direct peers are Ntiva, Tolar Systems, ThrottleNet, NetGain Technology, Stratosphere Networks, Cal Net Technology Group and Antisynq Solutions.
Does Engage IT have an API?
No public API is recorded for Engage IT.
What industry is Engage IT in?
Engage IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEADAB, Security Operations Center (SOC) as a Service. Its NAICS code is 541513 and its SIC code is 7370.