My Business Care Team
My Business Care Team provides centralized patient access operations — call answering, scheduling, intake, recall, and no-show recovery — for multi-location US healthcare groups, with direct EHR/PMS integrations across optometry, dental, veterinary, and other specialties.
- Company typePrivate
- Founded2018
- HeadquartersMarietta, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What My Business Care Team does
My Business Care Team (MyBCAT) is a US-based healthcare patient access operations provider founded in 2018 by Ankit Patel, operating as a Georgia LLC headquartered in Marietta with a remote-first delivery model. The company centralizes call answering, appointment scheduling, patient intake, recall campaigns, and no-show recovery for multi-location healthcare groups, with coordinators booking directly into client EHR and practice management systems in real time rather than taking messages for callbacks. Its technology layer is a healthcare patient access operations platform integrated with 50+ EHR and PMS systems including Eyefinity, Dentrix, ModMed, RevolutionEHR, Crystal PM, Compulink, Eaglesoft, Open Dental, eVetPractice, and Cornerstone, supported by custom call-handling playbooks per client and a unified multi-location reporting dashboard.
The product suite comprises six core services (Medical Answering Service, Patient Recall, No-Show Recovery, Front Desk Outsourcing, Virtual Medical Scribe, and Medical Virtual Assistant) plus an Optometry Virtual Assistant add-on. The company serves seven healthcare verticals — optometry and ophthalmology, dental, veterinary, MedSpa and aesthetics, dermatology, urgent care, and ENT and audiology — with a deliberate enterprise focus on practices operating three or more locations, including DSOs and PE-backed healthcare groups. Customer evidence includes 70+ healthcare professionals, with case studies citing outcomes such as a 100% answer rate at Dittman Eye Care, 33% revenue growth at Classic Vision Care, $787K in annual revenue increase at a regional optometry group, and $108K/month recovered at a 15-location DSO.
MyBCAT generates revenue through subscription-style service agreements billed monthly in advance with net-15 payment terms, with custom quote-based pricing defined in individual service agreements and not publicly disclosed. Distribution is direct enterprise field sales targeting multi-location healthcare groups and DSOs, combined with inside sales for mid-market practices; the sales cycle runs discovery call to pilot at 1-2 locations to phased rollout. The company operates without disclosed external funding, is founder-owned, and maintains HIPAA compliance with signed BAAs per client, SOC 2 Type 2 aligned controls, and GDPR-aware data processing.
My Business Care Team firmographics
Firmographics- Name
- My Business Care Team
- Legal name
- My Business Care Team LLC
- Website
- https://mybcat.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- My Business Care Team provides centralized patient access operations — call answering, scheduling, intake, recall, and no-show recovery — for multi-location US healthcare groups, with direct EHR/PMS integrations across optometry, dental, veterinary, and other specialties.
- Ownership category
- akta.pro rank
My Business Care Team industry classification
Industry- Product category
- Healthcare Patient Access Services
- NAICS
- Ambulatory Health Care Services (621)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)
Keywords
Where My Business Care Team is headquartered
LocationHeadquarters
- HQ city
- Marietta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
My Business Care Team business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Patient Intake and Scheduling Services: Managed services revenue from providing centralized patient access operations including call answering, appointment scheduling, patient intake, recall campaigns, and no-show recovery. Revenue generated through service agreements with healthcare practices, typically billed monthly.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Custom enterprise pricing based on practice size and scope |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels9 records
My Business Care Team product offering
Product offeringCore offering
MyBCAT provides centralized patient access operations for multi-location healthcare groups, including 24/7 live medical answering with direct EHR scheduling, patient recall campaigns, no-show recovery, front desk outsourcing, virtual medical scribe, and medical virtual assistant services. Coordinators trained on specialty-specific workflows (e.g., optometry VSP vs EyeMed, dental hygiene recall, veterinary triage) answer calls and book appointments directly into the practice's EHR/PMS in real time across 50+ integrated systems. The offering is sold as a managed service subscription billed monthly per Service Agreement to enterprise and mid-market healthcare practices.
Product overview
My Business Care Team (MyBCAT) offers a suite of patient access operations services for healthcare practices. The core offering consists of six integrated services: Medical Answering Service (24/7 live call handling with direct EHR scheduling), Patient Recall (outbound re-engagement campaigns), No-Show Recovery (same-day rescheduling outreach), Front Desk Outsourcing (remote administrative support), Virtual Medical Scribe (clinical documentation support), and Medical Virtual Assistant (insurance and referral coordination). The company specializes in multi-location healthcare groups and integrates directly with 50+ EHR/PMS systems including Eyefinity, Dentrix, ModMed, and Cornerstone to enable real-time appointment booking. An Optometry Virtual Assistant add-on provides specialized support for optometry-specific workflows.
Differentiator
Problem solved
Functional benefit
Products and services
- Medical Answering Service Live healthcare coordinators answer patient calls 24/7 in 3 rings, book appointments directly into the practice's EHR/PMS in real time, collect patient information, and verify insurance. Designed for healthcare practices needing after-hours and overflow coverage.
- Patient Recall Outbound campaigns using phone, text, and email to bring overdue patients back for scheduled care, with direct scheduling into practice systems. Targets re-engagement of dormant patients and recurring visit compliance.
- No-Show Recovery Same-day follow-up with patients who miss appointments, including waitlist management and rescheduling into the next available slot. Fills cancelled slots quickly to recover lost appointment revenue.
- Front Desk Outsourcing Remote staff handle overflow calls, scheduling, and administrative tasks during business hours so in-office staff can focus on patients in front of them. Provides complete front desk operations without hiring headaches.
- Virtual Medical Scribe Remote documentation support for clinical encounters, providing real-time documentation so providers can focus on patients rather than notes. Reduces provider charting time and administrative burden.
- Medical Virtual Assistant Remote administrative support for healthcare practices including insurance verification, referral coordination, and prior authorization processing. Acts as a dedicated off-site staff extension.
Quantifiable outcome
- Patient Value Lost Per Missed Call: $1,500-$8,500+
- +9 more outcomes
Companies that use My Business Care Team
Customer profileNamed customers5 records
Segments8 records
Ideal customer profiles2 records
My Business Care Team technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
Feature4 records
My Business Care Team partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and supporting.
- EyefinitycoreEHR/PMS integration partner for optometry practices. MyBCAT coordinators schedule appointments directly into Eyefinity systems for real-time booking.
- DentrixcoreEHR/PMS integration partner for dental practices. Supports direct scheduling into Dentrix practice management systems.
- ModMedcoreEHR/PMS integration partner for specialty practices. Enables direct appointment scheduling into ModMed systems.
- RevolutionEHRcoreEHR integration for optometry practices. Used by co-founder's Classic Vision Care practice and referenced as training system for remote staff.
- Crystal PMsupportingPractice management system integration supporting patient scheduling workflows.
- CompulinksupportingEHR/PM system integration for optometry practices.
- EaglesoftsupportingDental practice management system integration.
- Open DentalsupportingOpen source dental practice management software integration.
- eVetPracticesupportingVeterinary practice management system integration supporting animal hospital workflows.
- CornerstonesupportingEHR/PM integration for optometry practices.
- HubSpotsupportingCRM platform used for scheduling discovery calls. HubSpot meeting integration for booking appointments with founder Ankit Patel.
- VercelsupportingWebsite hosting platform as disclosed in privacy policy.
Scale indicators6 records
Recent moves6 records
Expansion highlights3 records
My Business Care Team competitors and assessment
Company assessmentDirect peers
- Relatient: Patient engagement platform providing appointment reminders, recall, surveys, and broadcast messaging for healthcare practices. Overlaps with MyBCAT's recall and no-show recovery workflows from a software-led approach.
- Solutionreach: Patient relationship management platform offering recall, reminders, two-way texting, and patient communication for dental, optometry, and medical practices. Directly competes with MyBCAT's Patient Recall and No-Show Recovery offerings.
- Hello Rache: Healthcare-focused virtual assistant and patient intake staffing service for medical practices. Explicitly named by MyBCAT as a direct competitor in its own comparison page, with overlapping offerings in remote patient access and scheduling support.
- Klara: Patient communication and intake platform for medical practices, providing messaging, scheduling, and call handling. Competes for the same patient access workflow budget as MyBCAT with a more software-automated approach.
- PatientPop: Patient acquisition and practice growth platform offering scheduling, reminders, telehealth, and reputation management for healthcare practices. Overlaps with MyBCAT's front desk outsourcing and recall offerings.
- MedVA: Medical virtual assistant company providing remote administrative staff (scheduling, insurance verification, prior auths) to healthcare practices. Closest comparable to MyBCAT in the dedicated healthcare VA category.
- HireTeem: Healthcare-specialized virtual staffing service for medical, dental, and veterinary practices. Explicitly listed by MyBCAT as a direct comparison, competing for the same multi-specialty practice staffing budget.
- Weave: Patient communication and engagement platform for small and mid-market healthcare practices, covering calling, texting, scheduling, and reviews. Competes with MyBCAT's Medical Answering Service at the practice communication layer with a software-led approach.
Broad incumbents
- eClinicalWorks: Major ambulatory EHR vendor whose patient engagement, messaging, and scheduling capabilities overlap with MyBCAT's service-plus-integration model. Functions as a broad incumbent competitor with embedded EHR workflows rather than a specialized outsourcing partner.
Emerging players
- NexHealth: Patient experience platform integrating with EHRs to offer online scheduling, recalls, messaging, and payments for dental and medical practices. An emerging software-first competitor to MyBCAT's service-led model with growing EHR integration depth.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
My Business Care Team social profiles
Digital presenceMy Business Care Team compliance and trust
Trust signalCompliance3 records
My Business Care Team financial estimates
Financial estimateRevenue estimate
Valuation estimate
My Business Care Team leadership team
Management profileNumber of profiles
Profiles2 records
My Business Care Team funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
My Business Care Team M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about My Business Care Team
What does My Business Care Team do?
MyBCAT provides centralized patient access operations for multi-location healthcare groups, including 24/7 live medical answering with direct EHR scheduling, patient recall campaigns, no-show recovery, front desk outsourcing, virtual medical scribe, and medical virtual assistant services. Coordinators trained on specialty-specific workflows (e.g., optometry VSP vs EyeMed, dental hygiene recall, veterinary triage) answer calls and book appointments directly into the practice's EHR/PMS in real time across 50+ integrated systems. The offering is sold as a managed service subscription billed monthly per Service Agreement to enterprise and mid-market healthcare practices.
Is My Business Care Team a public or private company?
My Business Care Team is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was My Business Care Team founded?
My Business Care Team was founded in 2018. It employs 11 to 50 people.
Where is My Business Care Team based?
My Business Care Team is headquartered in Marietta, United States, in the North America region.
How does My Business Care Team make money?
One revenue line is on record: patient Intake and Scheduling Services.
Who are My Business Care Team's main competitors?
Direct peers on record are Relatient, Solutionreach, Hello Rache, Klara, PatientPop, MedVA, HireTeem and Weave. eClinicalWorks is listed as a broad incumbent. NexHealth is listed as an emerging player.
Does My Business Care Team have an API?
No public API is recorded for My Business Care Team.
What industry is My Business Care Team in?
My Business Care Team's product category is Healthcare Patient Access Services. Its primary akta.pro industry code is HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows). Its NAICS code is 621 and its SIC code is 8744.