Veza Reception

What Veza Reception does

Veza Reception is a Phoenix, Arizona-based LLC founded in Fall 2023 by Momir Gataric that operates as a virtual receptionist service exclusively for law firms across the United States and Canada. The company's core offering is 24/7 live call answering delivered through a "named pod model" in which each client is assigned a dedicated team of 7-10 receptionists who learn the firm's call scripts, tone, intake questions, and routing preferences, with weekly QA-driven script iteration. Underlying delivery combines human-operated call handling with smart routing logic, attorney-grade intake workflows (including conflict checks), spam filtering, and direct integrations into the dominant legal practice management platforms (Clio, MyCase, PracticePanther, Filevine, Lawmatics, Casepeer, RocketMatter, SmokeBall, Calendly, and Bookme).

The product surface has been disaggregated into discrete service modules — Virtual Receptionist / Legal Answering Service, Intake Service, Overflow Reception, Live Call Transfer, Appointment Scheduling, Callback Management, Spam Protection, and Voicemail Management — packaged together behind four tiered per-minute monthly plans: Essentials at $200/100 minutes, Growth at $429/250 minutes (the most popular tier), Pro at $789/500 minutes, and Scale at $1,479/1,000 minutes, with descending overage rates from $2.00 to $1.48/minute, a $100 onboarding fee per new account, a 14-day free trial, and month-to-month billing with no long-term contracts. Customer cohorts span solo practitioners and small law firms (1-5 attorneys) across personal injury, criminal defense, estate planning, tax, family law, and immigration practices.

Go-to-market is exclusively direct: inbound website forms and phone inquiries, with founder-led inside sales (Momir Gataric personally engages new prospects), supported by content marketing, SEO, comparison content versus competitors (Smith.ai, Ruby, MAP Communications, ReceptionHQ), social media on LinkedIn/YouTube/Instagram/TikTok, Google Reviews social proof, and earned-media placement in legal industry guides. The company is privately held with no disclosed external funding, no channel partners or resellers, and currently serves 60+ law firm accounts.

Name

Veza Reception

Legal name

Veza Reception LLC

Website

https://vezareception.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

Veza Reception is a Phoenix-based, legal-only virtual receptionist service that provides 24/7 live call answering, attorney-grade intake, and routing for solo practitioners and small law firms across the U.S. and Canada, delivered through named pods of dedicated receptionists with tiered per-minute subscriptions and direct integrations to legal practice management platforms.

Ownership category

akta.pro rank

Product category

Legal Answering Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142), Office Administrative Services (5611)

SIC

Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro primary industry

Front Desk & Reception Services (BPABAEAA)

akta.pro secondary industries

Reception, Front Desk & Visitor Management (IMAIALAB), Appointment Setting, Dispatch & Scheduling Centers (BPAAAAAD), General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

• Legal answering service
• Virtual receptionist services
• Law firm call handling
• Legal intake services
• After-hours call coverage

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Virtual Receptionist Services (Subscription - Per-Minute): Veza Reception charges law firms on a tiered per-minute billing model. Plans are sold in bundles of monthly minutes (100, 250, 500, or 1000 minutes). Additional minutes beyond the bundle are billed at a per-minute overage rate. There is also a $100 onboarding fee for new accounts. Month-to-month, no long-term contracts. This is the primary and essentially sole revenue stream.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Veza Reception provides 24/7 live virtual receptionist services exclusively for law firms in the U.S. and Canada. Trained legal receptionists answer calls in the firm's name, follow custom call scripts, capture intake details, screen leads, route urgent calls via warm transfer, and schedule consultations. The service integrates with legal practice management platforms (Clio, MyCase, PracticePanther, Filevine, Lawmatics, etc.) to log call notes and client information directly into the firm's existing systems.

Product overview

Veza Reception is a legal-only virtual receptionist service provider that offers a unified suite of call answering and intake solutions exclusively for law firms. The core product is the Virtual Receptionist / Legal Answering Service, which is supported by a portfolio of complementary service modules including Intake Service (for attorney-grade lead qualification and conflict checks), Overflow Reception Services (for call overflow coverage), Live Call Transfer (for warm routing to attorneys), Appointment Scheduling, Callback Management, Spam Protection, Voicemail Management, and Outsource Call Center Services. All services are built around the firm's custom scripts and routing preferences. Pricing is delivered through four per-minute plans (Essentials at $200/month for 100 minutes, Growth at $429/month for 250 minutes, Pro at $789/month for 500 minutes, and Scale at $1,479/month for 1,000 minutes), with no long-term contracts and a 14-day free trial. The service integrates with popular legal practice management platforms including Clio, MyCase, PracticePanther, Filevine, Lawmatics, Casepeer, RocketMatter, SmokeBall, Calendly, and Bookme.

Differentiator

Problem solved

Functional benefit

Products and services

• Virtual Receptionist / Legal Answering Service 24/7 live call answering service for law firms where trained legal receptionists answer calls in the firm's name, follow custom call-handling scripts, screen leads, capture intake details, and route urgent calls via warm transfer. Serves as a professional front-office replacement for solo practitioners and small to midsize law firms.
• Intake Service for Law Firms Attorney-grade intake service that captures key client details, case information, and qualifying questions from the very first call. Includes conflict checks, matter-type routing, and custom scripts tailored to the firm's practice areas.
• Overflow Reception Services Covers incoming calls when the law firm's staff is unavailable or busy. Steps in after a preset number of rings so clients always hear a live, professional voice rather than voicemail.
• Live Call Transfer for Law Firms Qualifies each call and transfers high-priority conversations to the right person on the firm's team in real time, with full caller details relayed to ensure seamless handoff.
• Appointment Scheduling for Law Firms Real-time consultation, follow-up, and client meeting scheduling with complete accuracy. Books appointments directly during inbound calls and integrates with the firm's calendar.
• Callback Management / Lawyer Call Back Services Follows up with missed callers, confirms interest, and schedules next steps so no opportunity is left behind. Ensures prompt, clear, and consistent follow-up communications.
• Outsource Law Firms Call Center Services Full outsourced call center support for law firms, handling high call volumes with routing based on the firm's preferences. Provides the infrastructure of a call center without the overhead of hiring internal staff.

Quantifiable outcome

• 90% of calls answered within four rings
• +5 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core and supporting.

• CliocoreTechnology or IntegrationDirect integration with Clio, a leading legal practice management software. New client intake information and call summaries flow directly into Clio, enabling law firms to eliminate manual data entry and access client information within their existing case management system.
• MyCasecoreTechnology or IntegrationDirect integration with MyCase legal practice management software, allowing automatic logging of call notes, contact records, and intake information into the firm's MyCase account.
• PracticePanthercoreTechnology or IntegrationDirect integration with PracticePanther legal software for automatic call and intake data synchronization.
• FilevinecoreTechnology or IntegrationDirect integration with Filevine case management system, enabling law firms to push intake data and call summaries directly into their Filevine workflow.
• LawmaticscoreTechnology or IntegrationDirect integration with Lawmatics legal CRM and marketing platform, allowing automatic lead and intake data flow from Veza Reception call handling.
• CalendlysupportingTechnology or IntegrationIntegration with Calendly for appointment scheduling, allowing Veza Reception receptionists to book consultations directly into the law firm's Calendly calendar.
• CasepeersupportingTechnology or IntegrationIntegration with Casepeer legal case management software for call and intake data synchronization.
• RocketMattersupportingTechnology or IntegrationIntegration with RocketMatter legal billing and practice management software.
• BookmesupportingTechnology or IntegrationIntegration with Bookme scheduling platform for appointment booking functionality.
• SmokeBallsupportingTechnology or IntegrationIntegration with SmokeBall legal software for practice management support.
• Greater Phoenix Chamber of CommercesupportingOthersVeza Reception is a member of the Greater Phoenix Chamber of Commerce (GPC), indicating local business community membership and engagement in the Phoenix, Arizona region.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Abby Connect: Abby Connect provides virtual receptionist and inbound call handling services with legal vertical exposure. It competes with Veza for SMB and professional services clients seeking live call coverage.
• Smith.ai: Smith.ai is a leading virtual receptionist and AI-powered intake service with strong positioning in the legal vertical. It competes head-to-head with Veza Reception for law firm clients and is the most-named competitor in Veza's comparison content.
• MAP Communications: MAP Communications is a long-standing answering service and call center provider serving SMBs across industries, including law firms. It competes with Veza for legal clients seeking 24/7 call coverage.
• VoiceNation: VoiceNation is a 24/7 live answering service for SMBs with a law firm customer base. It competes with Veza on after-hours coverage and live call answering for legal practices.
• LEX Reception: LEX Reception is a virtual receptionist service purpose-built for law firms. It directly competes with Veza Reception in the legal-only answering service niche and is featured alongside Veza in third-party comparison guides.
• Answering Legal: Answering Legal is a legal-specific live answering and intake service for law firms. It is the closest pure-play direct competitor to Veza Reception, sharing the same vertical focus, intake workflows, and target customer (solo and small law firms).
• ReceptionHQ: ReceptionHQ provides virtual receptionist and live answering services for SMBs, including law firms. It is named as a direct competitor in Veza's SEO comparison content and competes on per-minute pricing.
• PATLive: PATLive is a U.S.-based live answering service serving SMBs across verticals, including legal. It competes with Veza on call answering, intake, and overflow support for law firms.
• Ruby Receptionists: Ruby is a large, established virtual receptionist service serving multiple verticals including legal. It competes with Veza on reception quality and brand recognition, though it is not legal-specialized.

Emerging players

• Dialzara: Dialzara is an AI-powered virtual receptionist service targeting SMBs including law firms. It represents an emerging AI-driven alternative to live human receptionist services, posing a competitive threat to Veza's human-staffed model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@VezaReception
• LinkedInlinkedin.com/company/veza-reception
• Instagraminstagram.com/vezareception
• TikToktiktok.com/@veza_reception?lang=en
• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Veza Reception