Name

Groupe COSIOR

Legal name

Groupe COSIOR

Website

https://groupecosior.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Onsite/Managed Staffing Programs (MSP-lite) (BPACACAD)

Keywords

• Managed IT services
• IT infrastructure monitoring
• Cybersecurity services
• Helpdesk support
• Cloud migration services

Headquarters

HQ city

Boucherville

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services (MSP): Monthly subscription-based managed services covering infrastructure monitoring, maintenance, security updates, and user support. Clients pay a fixed monthly fee for continuous IT management, transforming unpredictable emergency costs into predictable operational expenses.
2. Helpdesk / Call Center Services: Level 1 IT support provided via phone, email, online portal, or chatbot. Services handle incident resolution for common issues like password resets, printer problems, and software questions.
3. IT Outsourcing / Resource Lending: Providing IT professionals (technicians, analysts, project managers) to client organizations on a part-time or full-time basis. Addresses labor shortages and workforce gaps.
4. IT Project Management: Project-based services for infrastructure modernization, cloud migration, network setup, cybersecurity projects, and application development. Billed per project engagement.
5. Software Development: Custom application development and modification services delivered by developers, programmers, software engineers, and DevOps engineers.
6. Cybersecurity Services: Security audits, vulnerability testing, penetration testing, MDR (Managed Detection and Response), and cybersecurity consulting services provided as standalone or bundled offerings.
7. IT Recruitment / Staffing: IT staffing and recruitment services providing qualified professionals for temporary or long-term positions in client organizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Groupe COSIOR delivers hybrid managed IT services (MSP) for organizations in Quebec, combining 24/7 infrastructure monitoring, a Level 1 helpdesk/call center, cybersecurity (audits, MDR, EDR), IT asset management, cloud services, and custom software development. The company packages these into flexible, modular subscriptions and project-based engagements so clients get a complete outsourced IT department with predictable monthly costs. It positions itself as a one-stop-shop IT partner for municipalities, healthcare institutions, private enterprises, and educational organizations.

Product overview

Groupe COSIOR is an IT services company offering a hybrid managed services provider (MSP) model, positioning itself as a one-stop shop for business IT needs in Quebec. The portfolio consists of eight core service lines: Managed IT Services (MSP Hybride) as the umbrella offering, Helpdesk/Centre d'appels for Level 1 incident handling, Cybersécurité for security and threat management, Gouvernance TI & vCIO for strategic advisory, Gestion de parc informatique for asset maintenance, Gestion de projets TI for project delivery, Développement de logiciels for custom development, Impartition de recrutement TI for staffing, and Infonuagique for cloud services. The MSP Hybride model differentiates by combining automated tools with human expert access, allowing clients to modularly add services like security audits without multiplying vendors. Recent growth has been driven by acquisitions (HiveHub for software development, Groupe ABI for Microsoft expertise, Virtuose Technologies for healthcare IT partnerships).

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services (MSP Hybride) Hybrid managed IT services offering combining proactive maintenance, 24/7 monitoring, security management, and user support with flexible modular accompaniment. Functions as a complete outsourced IT department that integrates with the client's business, with essential service bases and optional add-ons such as security audits.
• Helpdesk / Centre d'appels Call center service handling Level 1 IT incidents for enterprises via phone, email, online portal, and chatbot channels. Technicians evaluate, prioritize, and resolve incidents or escalate to Level 2/3 support, with SLA agreements and a 90% first-call resolution rate across more than 6,000 requests handled monthly.
• Cybersecurity Services Cybersecurity services including security audits, vulnerability diagnostics, penetration testing, network security, identity and access management (IAM), Managed Detection and Response (MDR), EDR deployment, and incident response. Aligned with CyberSécuritaire Canada certification standards.
• IT Governance and Virtual CIO (vCIO) Strategic IT governance and virtual CIO advisory providing technology planning aligned with business objectives, including technology roadmap development on 12-24 month horizons.
• IT Asset Management (Gestion de parc informatique) IT asset management and maintenance services including hardware inventory, software licensing, proactive updates, backup automation, server optimization, and performance monitoring for computer fleets.
• IT Project Management (Gestion de projets TI) IT project management services covering infrastructure and network projects, cybersecurity projects, application development projects, and Microsoft technology projects. Includes needs analysis, deployment planning, service configuration, quality control, and project closure.
• Custom Software Development (Développement de logiciels)

Quantifiable outcome

• 90% first-call resolution rate for helpdesk incidents
• +4 more outcomes

Named customers18 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Groupe ABIcoreStrategic or Co-development Partner · 1 January 2022Groupe ABI, a recognized expert in Microsoft technologies, joined Groupe COSIOR in 2022. The team brings specialized expertise in Microsoft solutions including Active Directory, Exchange messaging, Microsoft 365 migration, SCCM/MECM, and Intune for cybersecurity. This partnership strengthens COSIOR's Microsoft deployment and data migration capabilities.
• HiveHubcoreStrategic or Co-development Partner · 3 September 2020COSIOR Inc. announced majority acquisition of HiveHub, a mobile application development company based in the USA and Montreal. HiveHub develops innovative application solutions serving both public and private sector clients. The acquisition supports COSIOR's growth strategy in software engineering and provides new perspectives on application ideation and development processes. HiveHub team brought nearly 20 developers in WEB and mobile application development.

Scale indicators5 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Jolera: Global managed IT services provider with strong Canadian presence offering hybrid MSP, cybersecurity, cloud, and IT staffing services. Provides comparable solutions to mid-market and enterprise clients with similar modular service packaging.
• WBM Technologies: Western Canadian managed services and IT solutions provider serving enterprise and government clients. Comparable in offering managed IT infrastructure, helpdesk, and IT staffing services under a hybrid MSP model.
• OnX Enterprise Solutions: Mid-market focused Canadian managed services and IT solutions provider. Competes with COSIOR in managed IT, cloud, and cybersecurity services for enterprise and government clients across Canada.
• Compugen: Canadian IT solutions and managed services provider delivering end-to-end IT services to enterprise and public sector clients. Comparable in offering managed services, helpdesk support, and IT staffing through a direct sales motion across Canada.
• Long View Systems: Canadian hybrid IT services provider offering managed services, cloud, cybersecurity, and IT staffing across multiple provinces. Operates a similar one-stop-shop model targeting mid-market and enterprise clients with a hybrid MSP approach comparable to COSIOR's core offering.
• Microserve: British Columbia-based managed IT services and consulting firm offering MSP, cybersecurity, and cloud services. Comparable regional Canadian MSP with similar client base in healthcare, education, and government sectors.

Broad incumbents

• CDW Canada: Canadian arm of CDW, a major IT solutions and services provider offering managed services, hardware, software, and IT staffing. Represents a larger incumbent competitor with broader product portfolio and potentially competes for the same enterprise MSP contracts.
• Softchoice: Canadian-founded IT solutions and managed services provider serving mid-market and enterprise clients across North America. Offers comparable managed services and IT solutions with greater scale and broader geographic reach than COSIOR.
• Ricoh Canada: Canadian arm of global managed services and digital workplace provider. Offers managed IT services, helpdesk support, and IT staffing as part of a broader document management and IT services portfolio, competing for similar enterprise outsourcing contracts.
• Insight Enterprises: Global IT solutions and services provider with Canadian operations offering managed services, cloud, and IT consulting. Larger incumbent with broader capabilities and global scale that competes for enterprise IT outsourcing engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Groupecosior
• LinkedInlinkedin.com/company/groupecosior

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Groupe COSIOR