What Burq does

Burq is an AI-powered last-mile delivery orchestration platform that connects businesses to a network of "hundreds" of delivery providers through a single integration. The company's product is built around Pulse AI, a proprietary orchestration engine that deploys six specialized autonomous agents (Dispatch, Reroute, Communication, Driver Check-In, POD, and Recovery) to automate provider selection, order batching, routing, exception handling, customer messaging, and SLA-driven recovery actions. The platform reports quantified outcomes including 100% autonomous dispatch, up to 90% reduction in dispatch planning time, 99.9% requirements accuracy, and a 99%+ successful delivery rate. Around Pulse AI, Burq offers nine product modules (Network, Analytics, Dispatch, Optimization, Brand, Connect, Support, Driver Management) and industry-specific solutions for restaurants, grocery, retail, pharmacy, and floral merchants. The company is SOC 2 Type II, ISO 27001, GDPR, and HIPAA certified, and supports hybrid fleet models that combine a merchant's in-house drivers with external providers.

Burq serves both SMB and enterprise merchants through a hybrid go-to-market combining product-led growth (no-code tools, self-serve API, Shopify and Zapier marketplace listings) with enterprise field sales and dedicated implementation. Vertical segmentation drives most of the merchandising: floral, pharmacy, and grocery customers are the most visible SMB cohorts, while ShopHero represents the only explicitly named enterprise reference. The company has 14,000+ businesses on the platform, delivers $500M+ in annual value through it, and operates nationwide across the U.S. and Canada, with the Roadie partnership extending reach to 97% of U.S. households. Recent partnerships with Grubhub and Roadie (both September 2025) and native integration with Shopify and Zapier are the primary distribution levers.

The business model is transaction-fee based: Burq earns revenue by orchestrating deliveries between merchants and delivery providers, taking a fee on each processed delivery, with quote-based pricing that includes a startup tier with exclusive partner rates and a custom enterprise arrangement. Founded in 2021 and headquartered in Richmond, VA, the company is privately held and has raised a disclosed $10.45M Series 2 in May 2024 from a nine-investor syndicate. The company has no disclosed parent company, no disclosed M&A activity, and no published founder or leadership roster beyond co-founders Salman Habib and Shaban Habib.

Name

Burq

Legal name

Burq, Inc.

Website

https://burqup.com

Company type

Private

Founded year

2026

Operating status

Operating

Headcount range

101–250 employees

Short description

Burq is an AI-powered last-mile delivery orchestration platform that connects 14,000+ businesses across restaurants, grocery, retail, pharmacy, and floral to hundreds of delivery providers through a single integration, using Pulse AI to automate dispatch, routing, and exception handling.

Ownership category

akta.pro rank

Product category

Last-mile delivery management software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)

Keywords

• Last-mile delivery
• Delivery orchestration
• AI logistics platform
• Delivery management software
• Multi-carrier dispatch

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Delivery Platform Services: Burq operates as a delivery management platform that connects businesses to hundreds of delivery providers through one integration. The company earns revenue by facilitating deliveries between merchants and delivery providers, likely taking a transaction fee or commission on each delivery processed through the platform. The platform supports hybrid fleet models where businesses can use their own drivers alongside Burq's network.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Burq is an AI-powered last-mile delivery orchestration platform that connects businesses to hundreds of third-party delivery providers and in-house drivers through a single integration. Its core engine, Pulse AI, deploys six autonomous agents to automate dispatch, rerouting, customer communication, driver check-ins, proof-of-delivery, and recovery workflows. The platform is delivered as a SaaS product with industry-specific solutions for restaurants, grocery, retail, pharmacy, and floral businesses, plus tiered offerings for startups and enterprise customers.

Product overview

Burq is an AI-powered last-mile delivery platform operating as a platform-plus-modules architecture. The core offering is Pulse AI, an orchestration layer that deploys six specialized autonomous agents (Dispatch, Reroute, Communication, Driver Check-In, POD, and Recovery) to automate delivery operations. This core platform is supplemented by nine integrated product modules: Network (provider aggregation), Analytics (performance insights), Optimization (workflow automation), Dispatch (routing and batching), Brand (white-label experience), Support (24/7 issue resolution), Connect (multi-account management), and Driver Management (in-house fleet control). Burq also offers industry-specific solutions for Restaurants, Grocery, Retail, Pharmacy, and Floral businesses, plus segment-specific tiers for Startups and Enterprise customers. The platform connects businesses to hundreds of delivery providers through a single integration while supporting hybrid fleet operations combining owned drivers with external networks.

Differentiator

Problem solved

Functional benefit

Products and services

• Pulse AI AI orchestration platform powering Burq's delivery operations by detecting opportunities, deciding optimal paths, and delivering outcomes across hundreds of providers and in-house drivers. Deploys six autonomous agents for dispatch, rerouting, communication, driver check-ins, POD validation, and recovery.
• Burq Network Provider network solution that enables businesses to tap into hundreds of vetted delivery providers with nationwide reach across the U.S. and Canada. AI detects the most efficient delivery partner for each order based on cost, reliability, location, and capacity.
• Burq Dispatch Real-time order batching and routing solution that builds optimized routes, batches orders, and keeps deliveries on schedule using smart logic to boost efficiency and reduce delivery costs.
• Burq Analytics Real-time delivery performance monitoring and insights into cost, efficiency, customer experience, provider performance, and operational metrics with actionable AI-driven recommendations.
• Burq Optimization Automated order workflow solution that automates workflows, SMS notifications, and quotes with dynamic assignment rules for provider selection and pricing optimization.
• Burq Brand White-label delivery experience solution enabling full customization of tracking pages, notifications, and SMS communications with company branding from tracking to delivery completion.
• Burq Support 24/7 backend customer support service handling delivery issues, intelligent reroutes, and automated resolution powered by AI monitoring with response times under one minute.
• Burq Connect Multi-account delivery management solution providing centralized control and flexible account oversight across locations, providers, and partners from a single unified platform.
• Burq Driver Management In-house fleet management solution for assigning drivers, tracking vehicles, managing schedules, and handling payments. Enables hybrid fleet operations combining owned drivers with external provider networks.
• Burq for Restaurants Industry-specific delivery solution for restaurants enabling fast, reliable on-demand delivery that keeps food fresh. Simplifies delivery management and cuts costs while ensuring meals arrive hot.
• Burq for Grocery Industry-specific delivery solution for grocery retailers offering flexible, multi-department options and reliable service for same-day and scheduled grocery delivery with full control and coverage.
• Burq for Retail Industry-specific delivery solution for retailers offering flexible delivery options for every item type from small parcels to bulky goods, supporting both same-day and scheduled delivery windows.
• Burq for Pharmacy HIPAA-compliant delivery solution for pharmacies ensuring secure, compliant delivery of prescriptions with real-time tracking, built-in controls, and patient privacy protection.
• Burq for Floral Industry-specific delivery solution for florists featuring flexible on-demand options designed to keep delicate floral arrangements intact with branded customer touch-points.
• Burq for Startups Startup-focused delivery tier offering exclusive partner pricing, instant last-mile coverage, no-code setup tools, automated billing, and 24/7 support for rapid launch and scaling.
• Burq for Enterprise Enterprise-grade delivery tier with seamless API integration, advanced analytics, custom contract rates, simplified multi-store management, and customizable tracking and branding for nationwide operations.

Quantifiable outcome

• 100% autonomous dispatch of orders
• +11 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability5 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core.

• GrubhubcoreTechnology or Integration · 16 September 2025Grubhub partnered with Burq to expand nationwide delivery services, providing thousands of Burq merchants across the U.S. access to Grubhub's extensive same-day delivery network, streamlining operations and improving customer service.
• RoadiecoreTechnology or Integration · 10 September 2025Burq partnered with Roadie to enhance last-mile delivery solutions, granting merchants access to a network that reaches 97% of U.S. households for flexible and scalable delivery options across various industries.
• DoorDashcoreTechnology or IntegrationDoorDash is featured as a trusted delivery provider within Burq's platform for efficient and reliable logistics.
• UbercoreTechnology or IntegrationUber is integrated as a delivery provider within Burq's platform ecosystem.
• ShopifycoreTechnology or IntegrationBurq's integration with Shopify enables merchants to offer on-demand and same-day delivery through the Shopify App Store, with seamless checkout integration and branded tracking.
• ZapiercoreTechnology or IntegrationBurq's Zapier integration automates delivery workflows and connects to over 5,000 apps, enabling merchants to trigger delivery requests based on custom rules without coding.

Scale indicators9 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Onfleet: Onfleet is a last-mile delivery management platform offering dispatching, routing, real-time tracking, and customer notifications for SMB and enterprise merchants. It is the most direct head-to-head competitor to Burq's Pulse AI orchestration layer for multi-provider delivery.
• DispatchTrack: DispatchTrack provides last-mile delivery orchestration, route optimization, and customer experience software for retail, grocery, and furniture verticals. Comparable to Burq in vertical coverage and enterprise dispatch automation.
• Tookan: Tookan is a delivery management and field service automation platform used by SMBs and enterprises to dispatch, track, and manage deliveries. It overlaps with Burq's dispatch, routing, and real-time visibility capabilities.
• Shippo: Shippo is a multi-carrier shipping API and dashboard for e-commerce merchants, providing label printing, rate comparison, and tracking across carriers. It is comparable to Burq's Network/Connect solutions for SMB merchants needing multi-provider access.
• EasyPost: EasyPost offers a shipping API that aggregates 100+ carriers with tracking, verification, and insurance. It is a direct technology peer to Burq's provider-aggregation and API-led approach for delivery management.
• FarEye: FarEye is a delivery management and orchestration platform focused on shippers and 3PLs, providing real-time visibility, route optimization, and automated dispatch. Comparable to Burq's enterprise-oriented orchestration stack.

Broad incumbents

• DoorDash Drive: DoorDash Drive is DoorDash's white-label delivery offering for merchants and platforms. As one of Burq's integrated providers, it represents the incumbent threat of a single-provider native alternative to Burq's aggregator model.
• Uber Direct: Uber Direct is Uber's same-day delivery platform for merchants, offering on-demand fulfillment using Uber's driver network. Comparable to one leg of Burq's provider network and an incumbent alternative for direct enterprise contracting.

Emerging players

• Locus: Locus is an AI-powered logistics platform offering route optimization, dispatch, and last-mile orchestration for enterprises. It is comparable to Burq's Pulse AI capabilities, particularly in optimization and dispatch automation.
• WorkWave Route Manager: WorkWave provides field service and last-mile delivery routing software for SMB and mid-market fleets. It overlaps with Burq's dispatch and routing modules for smaller operations managing their own drivers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/burqup
• YouTubeyoutube.com/@BurqUp
• Facebookfacebook.com/burqup
• LinkedInlinkedin.com/company/burq

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burq