19Labs
19Labs builds the GALE telemedicine platform, integrating telehealth, 30+ diagnostic devices, AI guidance, and medical delivery drones into a single point-of-care system deployed for government health ministries, school districts, and rural communities in Latin America and the United States.
- Company typePrivate
- Founded2015
- HeadquartersSan Mateo, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What 19Labs does
19Labs, Inc. is a privately held healthcare technology company founded in 2015 and headquartered in Redwood City, California. The company builds the GALE (Global Access to Life-Saving eClinic) platform, a next-generation point-of-care telemedicine system that integrates video conferencing (built on Zoom for Healthcare), 30+ diagnostic devices (including EchoNous Kosmos ultrasound, ECG, vital-signs monitors), AI-powered guidance (the WhatsApp-based GALE | Toci health agent and aggregated clinical AI), and remote patient monitoring into a single modular solution operated by non-clinical community health workers. The platform is engineered for low-bandwidth, intermittent-connectivity environments and includes a Deployment Management System (DMS), Insights provider portal, Call Center, Rural Information System (RIS) dashboard, and the recently commercialized GALE | Force medical delivery drone powered by Starlink and NVIDIA AI.
The company's revenue model combines multi-year subscription/contract sales of the GALE platform (hardware kits, software, training, support) to government health ministries and large institutions, a managed-service drone delivery offering, hardware margins from bundled diagnostic devices, and professional services for deployment and training. Its go-to-market is enterprise field sales targeting ministries of health and school districts, with channel leverage through multilateral institutions (OAS, IDB Lab) and USTDA grant-funded feasibility studies that act as entry mechanisms into new country markets. Named deployments include Guyana's Ministry of Health (15+ telemedicine centers serving 20,000+ residents across hinterland Regions 1, 8, 9), the Oaxaca Secretary of Health (20 health units across 6 jurisdictions, 3-year program), and the Wasatch County School District in Utah, with a stated roadmap to scale to 1,000 rural communities across Mexico.
Funding to date is approximately $2.3M in disclosed equity ($1M in 2017, $1.3M in 2020 from Teal Ventures), supplemented by program grants from USTDA and IDB Lab. The company employs 11–50 people and is led by founder and CEO Ram Fish, whose background includes product roles at Apple, Samsung, and Nokia. Customer concentration is heavily skewed toward government healthcare buyers, with a small number of large multi-year contracts anchoring the revenue base.
19Labs firmographics
Firmographics- Name
- 19Labs
- Legal name
- 19Labs, Inc.
- Website
- https://19labs.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- 19Labs builds the GALE telemedicine platform, integrating telehealth, 30+ diagnostic devices, AI guidance, and medical delivery drones into a single point-of-care system deployed for government health ministries, school districts, and rural communities in Latin America and the United States.
- Ownership category
- akta.pro rank
19Labs industry classification
Industry- Product category
- Telemedicine Platform
- NAICS
- Computer Systems Design and Related Services (5415), Social Assistance (624)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)
- akta.pro primary industry
- Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration) (HLACAPAJ)
- akta.pro secondary industry
- Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO)
Keywords
Where 19Labs is headquartered
LocationHeadquarters
- HQ city
- San Mateo
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
19Labs business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Telemedicine Platform Licensing / SaaS: 19Labs provides its GALE telemedicine platform to government health ministries, healthcare organizations, and school districts on a subscription or contractual basis. The platform is sold as a full eClinic solution that includes hardware (GALE kit), software platform (DMS, Call Center, Insights), and ongoing support and updates. Revenue is generated through multi-year government contracts and institutional agreements for deployment and operation of telemedicine clinics.
- GALE | Force Drone Delivery Service: 19Labs operates GALE | Force drones as a commercial service, delivering medical supplies to remote communities on behalf of government health ministries. This is a managed services model where 19Labs operates the drone fleet and provides delivery logistics as a service, with plans to expand to emergency response capabilities.
- Diagnostic Device Integration & Hardware: The GALE platform integrates and manages over 30 diagnostic devices (ultrasound, ECG, blood testing, urine analyzer, etc.) from third-party manufacturers. While the primary revenue model is platform-centric, the bundled hardware component of each eClinic deployment contributes to overall contract value.
- Training & Implementation Services: 19Labs provides deployment management, training for community health workers, and operational support as part of its implementation services. These professional services are bundled into government and institutional contracts for new telemedicine deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise / Government Contracts |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
19Labs product offering
Product offeringCore offering
19Labs develops and sells the GALE (Global Access to Life-Saving eClinic) platform, a modular point-of-care telemedicine system that integrates Zoom-based HIPAA-compliant video conferencing, over 30 diagnostic smart devices, AI clinical guidance, and remote patient monitoring into a single tablet-operated solution designed to be used by non-clinical community workers in low-bandwidth, rural environments. The platform is sold to government health ministries, healthcare organizations, and school districts as multi-year enterprise contracts, complemented by the GALE | Toci WhatsApp AI health agent and the GALE | Force autonomous medical delivery drone service.
Product overview
19Labs offers GALE, a modular point-of-care platform designed for rural healthcare delivery. The platform comprises a core GALE system with integrated modules including Point-of-Care interface, Smart Devices (diagnostic equipment integration), InsightsAR (real-time patient data overlay), DMS (Deployment Management System), Visual Vitals display, Healthcare AI aggregation, Telehealth Platform (Zoom-based), Call Center, Insights portal, Reports, Rural Information System (RIS), and Healthcare Education. Two AI-powered extensions include GALE | Toci (WhatsApp-based AI health agent) and GALE | Force (medical delivery drone with Starlink and NVIDIA AI). The platform is deployed across rural communities, schools, workplaces, and refugee centers in Latin America, with a specific GALE Schools package for educational settings.
Differentiator
Problem solved
Functional benefit
Products and services
- GALE Telemedicine Platform Next Generation Point-of-Care telemedicine platform that integrates Zoom-based HIPAA-compliant video conferencing, over 30 diagnostic smart devices (ultrasound, ECG, blood pressure, stethoscope, urine analyzer, examination cameras), AI clinical guidance, and remote patient monitoring into a single tablet-operated system. Designed for non-clinical community health workers in rural settings with low-bandwidth, intermittent connectivity. Sold to government health ministries, healthcare organizations, and school districts as multi-year enterprise contracts.
- GALE | Toci AI Health Agent WhatsApp-based AI agent that provides population-scale health guidance, symptom navigation, clinic locating, and general wellness information through conversational interface. Extends telemedicine systems by handling high-volume interactions without increasing clinical workload. Not a diagnostic tool or medical device. Targets rural and underserved populations globally.
- GALE | Force Medical Delivery Drone Two-way, long-range (200km / 124 miles) autonomous medical delivery drone powered by Starlink satellite connectivity and NVIDIA AI. Features VTOL capability, IP55 weather rating, 90km/hr speed, chilled cargo compartment with temperature monitoring, remote pilot HD view, and beyond-visual-line-of-sight (BVLOS) operation. Delivers medications, vaccines, blood samples, and antivenoms to remote communities. Operated as a managed commercial delivery service on behalf of government health ministries.
- GALE Schools School-based healthcare package that adapts the GALE eClinic platform for K-12 educational institutions, including streamlined parental consent management (via WellCheck partnership), nurse telehealth visits, and integration with school health workflows. Designed to reduce student absenteeism and protect instructional time by enabling on-site telehealth visits without requiring parent pickup.
Quantifiable outcome
- 20 health units across 6 Health Jurisdictions in Oaxaca providing specialty care (Internal Medicine, OB-GYN, Pediatrics) to rural communities within 3 years of program launch
- +4 more outcomes
Companies that use 19Labs
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
19Labs technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability10 records
Feature8 records
19Labs partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered flagship, core and supporting.
- Oaxaca Secretary of HealthflagshipThe Secretary of Health of Oaxaca, Mexico partnered with 19Labs to upgrade the state's mobile medical units with GALE eClinics and Starlink satellite connectivity. This partnership is the next generation of Oaxaca's long-standing mobile health program, bringing advanced diagnostics and real-time specialist access to rural Indigenous communities.
- Organization of American States (OAS)flagship19Labs formalized an agreement with the OAS at the 48th Meeting of the Permanent Consultative Committee (CITEL) to collaborate on designing and implementing telemedicine pilot programs across OAS member states, focusing on Brazil and Costa Rica as initial countries. OAS provides institutional credibility and access to 35 member state governments.
- EchoNouscorePartnership to integrate EchoNous' Kosmos handheld ultrasound system into the GALE eClinic platform. The Kosmos POCUS device provides AI-enhanced point-of-care ultrasound capabilities that enable remote specialists to guide and interpret ultrasound exams conducted by non-expert users in rural settings.
- Guyana Ministry of HealthflagshipGuyana's Ministry of Health partnered with 19Labs to launch the national telemedicine program, deploying GALE eClinics in remote hinterland communities. The partnership is a public-private model where the government provides funding, clinicians, facilities, and medications while 19Labs provides technology, connectivity, and operational support.
- WellChecksupportingWellCheck partnership enhances the GALE | Schools package with streamlined consent management forms, simplifying the process for schools to deploy telehealth services while ensuring proper parental consent workflows.
- Vasanta Comunicaciones SAPI de CVcoreMexican digital connectivity company serving as 19Labs' local channel partner and implementation partner in Mexico. Vasanta provides digital connectivity infrastructure (satellite and cellular) alongside GALE telemedicine deployments and manages local deployment operations.
- Zoom Video CommunicationscoreGALE platform integrates Zoom for Healthcare as its HIPAA-compliant video conferencing backbone. 19Labs relies on Zoom's video conferencing infrastructure for all telehealth consultations, benefiting from Zoom's billions of dollars in R&D investment.
- ViasatcoreViasat provides satellite internet connectivity for rural telemedicine deployments in Mexico, enabling GALE eClinics to operate in areas without terrestrial internet infrastructure. Viasat's satellite connectivity is a key enabler for reaching remote communities.
- Starlink (SpaceX)coreStarlink satellite connectivity powers GALE | Force drones for beyond-visual-line-of-sight (BVLOS) flight operations and provides internet connectivity for mobile medical units in remote locations in Oaxaca. Starlink's satellite network enables connectivity in areas where no other connectivity option exists.
- NVIDIAcoreNVIDIA AI technology powers GALE | Force drones, enabling safe autonomous vertical takeoff and landing (VTOL), obstacle detection, and intelligent flight management for medical delivery operations in challenging environments.
- Amwell (American Well)supportingAmwell is listed as a technology partner providing telehealth integration capabilities to the GALE platform, complementing the Zoom video conferencing backbone.
- Samsung MobilesupportingSamsung mobile devices are used as the hardware platform for GALE eClinic deployments, providing the tablet-based interface for community health workers.
- ACP (American College of Physicians)supportingThe ACP POCUS Mentorship Program uses the Kosmos/19Labs platform for remote ultrasound training, facilitating longitudinal learning from a distance through live tele-ultrasound sessions that teach ultrasound trainees without requiring costly in-person training.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
19Labs competitors and assessment
Company assessmentDirect peers
- VSee: VSee provides low-bandwidth video telemedicine solutions used in remote and resource-limited settings, closely paralleling 19Labs' GALE platform focus on bandwidth-constrained environments and non-clinical operator workflows.
- Dimagi: Dimagi's CommCare platform powers community health worker programs in low-resource and rural settings globally, making it a direct competitor to 19Labs in digitizing frontline health worker workflows.
- Zipline: Zipline operates long-range medical drone delivery in Africa and other emerging markets, directly competing with 19Labs' GALE | Force service for government and ministry-level medical logistics contracts.
- GlobalMed: GlobalMed provides telemedicine hardware, software, and integrated exam stations for clinical and remote settings, overlapping with 19Labs' eClinic kit and point-of-care diagnostic integrations.
- Medic: Medic (formerly Medic Mobile) builds open-source digital tools for community health workers, serving as a direct comparator to 19Labs' approach of equipping non-clinicians in last-mile care delivery.
- Vivify Health: Vivify Health offers a connected care/RPM platform combining devices, patient engagement, and clinician workflows, paralleling GALE's integrated device-plus-platform approach to remote patient monitoring.
Emerging players
- Caregility: Caregility provides enterprise telehealth and virtual care platforms for health systems, overlapping with GALE's provider-facing telehealth and call center capabilities in hospital and clinic settings.
- Turn.io: Turn.io enables large-scale WhatsApp-based health communications and behavioral nudges, directly comparable to 19Labs' GALE | Toci AI health agent for population-scale messaging.
Broad incumbents
- Amwell: Amwell is a broad incumbent telehealth platform provider; 19Labs already lists Amwell as an integrated technology partner, and Amwell competes in adjacent enterprise and government virtual care programs.
- Teladoc Health: Teladoc is a global incumbent in virtual care and chronic condition management; while primarily serving employer/payer markets in developed countries, it sets the competitive benchmark for scaled telehealth platforms.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
19Labs social profiles
Digital presence19Labs financial estimates
Financial estimateRevenue estimate
Valuation estimate
19Labs leadership team
Management profileNumber of profiles
Profiles1 record
19Labs funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
19Labs M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about 19Labs
What does 19Labs do?
19Labs develops and sells the GALE (Global Access to Life-Saving eClinic) platform, a modular point-of-care telemedicine system that integrates Zoom-based HIPAA-compliant video conferencing, over 30 diagnostic smart devices, AI clinical guidance, and remote patient monitoring into a single tablet-operated solution designed to be used by non-clinical community workers in low-bandwidth, rural environments. The platform is sold to government health ministries, healthcare organizations, and school districts as multi-year enterprise contracts, complemented by the GALE | Toci WhatsApp AI health agent and the GALE | Force autonomous medical delivery drone service.
Is 19Labs a public or private company?
19Labs is a private company. It is classified as venture growth investor backed and is currently operating.
When was 19Labs founded?
19Labs was founded in 2015. It employs 11 to 50 people.
Where is 19Labs based?
19Labs is headquartered in San Mateo, United States, in the North America region.
How does 19Labs make money?
Four revenue lines are on record. Telemedicine Platform Licensing / SaaS are the primary driver. The others are GALE | Force Drone Delivery Service, diagnostic Device Integration & Hardware and training & Implementation Services.
Who are 19Labs's main competitors?
Direct peers on record are VSee, Dimagi, Zipline, GlobalMed, Medic and Vivify Health. Emerging players are Caregility and Turn.io. Broad incumbents are Amwell and Teladoc Health.
Does 19Labs have an API?
No public API is recorded for 19Labs.
What industry is 19Labs in?
19Labs's product category is Telemedicine Platform. Its primary akta.pro industry code is HLACAPAJ, Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration), with a secondary code of HLACAFAO, Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways). Its NAICS code is 5415 and its SIC code is 7370.