SnapCall
SnapCall is a Paris-based Visual AI platform that adds real-time video, async clips, and AI-powered visual analysis to customer support workflows across CRM and helpdesk tools, serving 500+ companies in retail, healthcare, fintech, telecom, and delivery.
- Company typePrivate
- Founded2016
- HeadquartersParis, France
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What SnapCall does
SnapCall is a Paris-based Visual AI platform, founded in 2016, that enables customer support teams to add real-time video calls, asynchronous video clips, and AI-powered visual analysis to their existing CRM and helpdesk workflows. The platform serves more than 500 companies across verticals including retail/e-commerce, healthcare, fintech, on-demand delivery and logistics, telecommunications, real estate, and online gaming, with named customers such as Free, Glovo, Cabify, Devialet, SeLoger Neuf, Rox Casino, and Meubles RD. SnapCall is led by CEO and co-founder Arnaud Pigueller and co-founder, CPO and CTO Thomas de Becdelievre.
The product portfolio centers on three core capabilities — Call (real-time video and screen-sharing sessions), Clip (asynchronous video messaging), and Library (media storage and sharing) — extended by a growing set of modules: Flow (visual workflow builder), AI Skills (customizable AI prompts with LLM fine-tuning), Booking (Cal.com-backed scheduling), AI-Powered PDF Analysis, Recording, Screensharing, Fraud Detection, Location capture, Data Extract, KYC Verification (powered by Jumio), Custom AI Skill, Transcript, Summary, Moderation, Snapshot, Pointer, and Virtual Background. The underlying technology combines computer vision, natural language processing, speech transcription, anomaly detection, and generative AI across multi-modal inputs (video, image, audio, screen share, PDF) and triggers downstream actions in connected systems via native integrations with Zendesk, Salesforce, ServiceNow, Kustomer, Intercom, Zapier, and others.
SnapCall operates a SaaS subscription model with three published tiers — Light (2GB storage, 5 AI Skills, chat support), Core (4GB storage, 10 AI Skills, Visual AI Skills, priority support), and Enterprise (custom storage, 20 AI Skills, full Visual AI suite, SAML SSO, SOC 2 Type 2, HIPAA/BAA, MSA, 24/7 Slack Connect, dedicated onboarding and CSM) — and supports both self-serve signup for smaller teams and a sales-assisted enterprise motion via Calendly demo booking. Distribution is augmented by Zendesk Marketplace and Salesforce AppExchange listings, and the company is privately held with a single disclosed funding event: a seed round of approximately $1.16M led by Isai in September 2018.
SnapCall firmographics
Firmographics- Name
- SnapCall
- Legal name
- SnapCall
- Website
- https://snapcall.io
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SnapCall is a Paris-based Visual AI platform that adds real-time video, async clips, and AI-powered visual analysis to customer support workflows across CRM and helpdesk tools, serving 500+ companies in retail, healthcare, fintech, telecom, and delivery.
- Ownership category
- akta.pro rank
SnapCall industry classification
Industry- Product category
- Visual AI Customer Support Software
- NAICS
- Software Publishers (513210), Software Publishers (51321)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Remote Review, Approval & Dailies (screening, annotations, version compare) (MPAHANAB)
Keywords
Where SnapCall is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Markets served
SnapCall business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription SaaS: Tiered subscription model with three plans (Light, Core, Enterprise) offering increasing storage, features, support levels, and AI capabilities. Recurring revenue from monthly or annual subscriptions with tier-based pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Light - Simple video-powered support for teams needing an easy, reliable way to connect |
| Subscription | Monthly | Core - AI and flow tools for teams needing a faster, smarter way to resolve issues |
| Subscription | Annual | Enterprise - Powerful automation for teams needing efficient, tailored ways to serve customers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
SnapCall product offering
Product offeringCore offering
SnapCall is a Visual AI platform for customer support that combines real-time video calls, asynchronous video clips, and AI-powered media analysis. The software lets support teams capture, analyze, and act on customer-shared visuals (photos, video, audio, screen recordings, and PDFs) directly within their CRM workflows, automating triage, data extraction, fraud detection, and ticket resolution across Zendesk, Salesforce, ServiceNow, and Kustomer.
Product overview
SnapCall is a Visual AI platform that provides a unified portfolio of products for customer support automation. The core platform consists of Call (real-time video support) and Clip (asynchronous video messaging), supplemented by Library for media storage. Key modules include Flow for custom workflow creation, AI Skills for tailored AI analysis, and Booking for scheduling. The platform processes multiple modalities including video, images, audio, PDF documents, and structured data to extract insights and automate support workflows. Integrations with CRM platforms (Zendesk, Salesforce, Kustomer, ServiceNow) and tools like Zapier, Cal.com, and Jumio enable seamless workflow automation. The Visual AI Agent orchestrates capture, analysis, and automation across all touchpoints.
Differentiator
Problem solved
Functional benefit
Products and services
- Call
Quantifiable outcome
- 46% faster issue resolution
- +7 more outcomes
Companies that use SnapCall
Customer profileNamed customers10 records
Segments8 records
Ideal customer profiles5 records
SnapCall technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability13 records
Feature15 records
SnapCall partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- JumiocoreStrategic integration bringing AI-powered visual KYC (Know Your Customer) verification directly into SnapCall workflows. Jumio provides automated identity document verification, key data extraction, and fraud reduction capabilities. The partnership enables real-time identity verification for fintech, crypto, and regulated industries through SnapCall's visual support platform.
- ZendeskcoreNative integration enabling SnapCall video and clip capabilities to work seamlessly within Zendesk support workflows. Listed on Zendesk Marketplace as an approved app (listing ID 406796). Supports automatic ticket attachment, CRM field updates, and workflow triggers directly from SnapCall media and AI insights.
- SalesforcecoreNative Salesforce integration via AppExchange enabling SnapCall video, clips, and AI analysis to sync with Salesforce CRM. Supports automatic data synchronization, media attachment to cases, and workflow automation directly within Salesforce.
- Cal.comcoreScheduling integration allowing SnapCall Booking feature to leverage Cal.com for calendar management. Customers can schedule video support calls through Cal.com with automatic room creation and calendar synchronization upon booking confirmation.
- ServiceNowcoreNative integration with ServiceNow enabling SnapCall visual support capabilities to sync with ServiceNow ITSM and customer service workflows for enterprise customers.
- LiveChatminorJoint webinar and marketing collaboration between LiveChat and SnapCall focused on increasing sales with live video, demonstrating combined capabilities for conversational commerce.
Scale indicators1 record
Recent moves6 records
Expansion highlights6 records
SnapCall competitors and assessment
Company assessmentDirect peers
- Surfly: Surfly offers co-browsing, video chat, and screen sharing that can be embedded into websites and CRMs without downloads. Directly comparable to SnapCall's Call product on live visual collaboration for support and sales.
- Glance Networks: Glance provides screen sharing, co-browsing, and visual engagement for customer support and sales. Overlaps directly with SnapCall on real-time visual support with CRM integration.
- Cobrowse (Cobrowse.io): Cobrowse.io offers cobrowsing and live screen sharing solutions for customer support, with SDK-based embedding. Comparable to SnapCall's Call/Screen Sharing features and CRM marketplace model.
- Demoboost: Demoboost provides interactive product demos and video for sales engagement, with overlap on visual selling use cases like live shopping and sales conversion (e.g., SnapCall's Premium Plus and Nickis cases).
Emerging players
- ASAPP: ASAPP is an AI-native customer experience platform combining messaging, voice, and generative AI for support agents. Comparable to SnapCall's Visual AI Agent vision, but at a much larger scale and capital base.
- Cresta: Cresta applies generative AI to contact center operations including real-time agent assistance and conversation summarization. Overlaps with SnapCall's AI Skills (transcript, summary) and Visual AI Agent for support automation.
- Uptime (video): Uptime offers short-form asynchronous video for sharing knowledge and product updates. Comparable to SnapCall's Clip feature for async visual messaging, though Uptime is more consumer/content oriented.
Broad incumbents
- Loom: Loom pioneered asynchronous video messaging for workplace and customer use cases. Comparable to SnapCall's Clip product for async visual context, though Loom is broader and consumer/enterprise-focused rather than support-specific.
- Zendesk: Zendesk is a leading customer support platform that SnapCall integrates with via its Marketplace listing. Comparable as a broader CX suite, but SnapCall layers visual AI on top rather than competing head-on.
- Intercom: Intercom is a customer messaging platform with AI-powered support features (Fin AI agent). Comparable as a broader CX/AI support platform where SnapCall integrates with Intercom for added visual capabilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
SnapCall social profiles
Digital presenceSnapCall compliance and trust
Trust signalCompliance3 records
SnapCall financial estimates
Financial estimateRevenue estimate
Valuation estimate
SnapCall leadership team
Management profileNumber of profiles
Profiles2 records
SnapCall funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SnapCall M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SnapCall
What does SnapCall do?
SnapCall is a Visual AI platform for customer support that combines real-time video calls, asynchronous video clips, and AI-powered media analysis. The software lets support teams capture, analyze, and act on customer-shared visuals (photos, video, audio, screen recordings, and PDFs) directly within their CRM workflows, automating triage, data extraction, fraud detection, and ticket resolution across Zendesk, Salesforce, ServiceNow, and Kustomer.
Is SnapCall a public or private company?
SnapCall is a private company. It is classified as venture growth investor backed and is currently operating.
When was SnapCall founded?
SnapCall was founded in 2016. It employs 11 to 50 people.
Where is SnapCall based?
SnapCall is headquartered in Paris, France, in the Europe region.
How does SnapCall make money?
One revenue line is on record: subscription SaaS.
Who are SnapCall's main competitors?
Direct peers on record are Surfly, Glance Networks, Cobrowse (Cobrowse.io) and Demoboost. Emerging players are ASAPP, Cresta and Uptime (video). Broad incumbents are Loom, Zendesk and Intercom.
Does SnapCall have an API?
Yes. SnapCall offers a JavaScript API for custom integrations. According to their terms and conditions, custom integration using the JavaScript API requires displaying the SnapCall logo with a clickable link during calls. The provider reserves the right to place limits on API access (e.g., limits on numbers of calls or requests) and may monitor usage to limit calls if they believe usage violates the agreement or may negatively affect the services.
What industry is SnapCall in?
SnapCall's product category is Visual AI Customer Support Software. Its primary akta.pro industry code is MPAHANAB, Remote Review, Approval & Dailies (screening, annotations, version compare). Its NAICS code is 513210 and its SIC code is 7372.