Aceso
Aceso provides the Aceso Sphere unified platform for patient engagement, clinical communication, and digital signage across hospitals and health systems, integrating EHR data from Epic, Oracle Health, and MEDITECH into in-room displays through OEM partnerships with Samsung, LG, HP, and Zoom.
- Company typePrivate
- Founded2009
- HeadquartersBoston, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Aceso does
Aceso is a healthcare technology company founded in 2009 in Boston, Massachusetts and headquartered in Wilbraham, Massachusetts, operating as Aceso Interactive, Inc. The company sells a unified intelligence platform branded Aceso Sphere (relaunched April 2026) that connects clinical, operational, and patient experience data into a shared real-time context for hospitals and health systems. The platform is organized around three integrated domains: Patient Sphere (bedside engagement, education, communication, virtual care), Care Team Sphere (Door Board, Clinical Status Board, real-time clinical documentation), and Operations Sphere (enterprise digital signage, wayfinding, service coordination). Underlying the suite is the "Pane of Glass" architecture, which transforms in-room smart TVs and connected displays into customizable canvases that consume data directly from Epic, Oracle Health, and MEDITECH EHRs without adding clinician workflow.
The platform is endpoint-agnostic and runs natively on Samsung TIZEN/TEP displays (where Aceso is a certified developer), LG webOS Smart Hospital TVs, and HP | Poly video collaboration devices. Aceso holds three USPTO patents covering command-and-control features and operates with healthcare-grade SLAs (99.999% uptime, <60-second update latency). The company leverages AI in feature-level capacities, including ambient listening for clinical visit capture, predictive analytics for fall risk and sepsis triggers, NLP-driven personalization, and agentic UI for service requests, though the core competitive advantage is EHR-to-display integration and OEM hardware partnerships rather than proprietary AI models.
Aceso's business model combines multi-year enterprise software subscriptions, fully managed services (hardware procurement, installation, 24/7 monitoring, content management, lifecycle support), professional implementation services, and technology licensing to hardware partners. Pricing is quote-based with patient-room deployment under $2,000 per room versus $10,000+ for mobile cart alternatives. The company reaches customers through direct enterprise field sales plus channel/OEM partnerships with HP, Samsung, LG, and Zoom, and through participation in HIMSS, ViVE, InfoComm, and nursing leadership events. The customer base spans large health systems (Cleveland Clinic, Mass General, Mayo Clinic), community hospitals, critical access and rural hospitals (Fairchild Medical Center, Nantucket Cottage Hospital), ambulatory clinics, and specialty facilities across North America, with thousands of providers and patients on the platform.
Aceso firmographics
Firmographics- Name
- Aceso
- Legal name
- Aceso Interactive, Inc.
- Website
- https://aceso.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Aceso provides the Aceso Sphere unified platform for patient engagement, clinical communication, and digital signage across hospitals and health systems, integrating EHR data from Epic, Oracle Health, and MEDITECH into in-room displays through OEM partnerships with Samsung, LG, HP, and Zoom.
- Ownership category
- akta.pro rank
Aceso industry classification
Industry- Product category
- Healthcare Patient Engagement Software
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
- akta.pro secondary industries
- Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)
Keywords
Where Aceso is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Aceso business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Enterprise Software Licenses and Subscriptions: Multi-year enterprise contracts with hospitals and health systems for platform access and software licensing. Includes implementation and ongoing support services.
- Platform as a Service / Managed Services: Fully managed digital signage and patient engagement platform with hardware procurement, installation, monitoring, content management, and lifecycle support bundled as turnkey service.
- Professional Services and Implementation: Implementation, customization, and integration services for healthcare organizations deploying Aceso platform solutions.
- Technology Licensing: Licensing of Aceso's patented technology to hardware partners and healthcare technology companies for integration into their platforms.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom Enterprise Pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Aceso product offering
Product offeringCore offering
Aceso Interactive develops and sells Aceso Sphere, a unified intelligence software platform that connects clinical, operational, and patient experience data into a shared real-time context and delivers it to digital endpoints in hospitals, including smart TVs, displays, and kiosks. The platform includes patient engagement, digital whiteboards, virtual care, clinical status boards, door boards, and enterprise digital signage, and is sold primarily as multi-year enterprise subscriptions to hospitals and health systems across North America.
Product overview
Aceso offers a unified platform architecture centered on Aceso Sphere, which integrates three connected domains: Patient Sphere (patient engagement, education, communication), Care Team Sphere (clinical status, door boards), and Operations Sphere (digital signage, communications). The platform is built on the Aceso Pane of Glass toolkit that transforms digital displays into customizable interfaces consuming data from EHRs and third-party services. Legacy products including UpCare, UpTech, eCareBoard (eCB), and Hospital Television (HTV) are incorporated into the current Aceso Sphere branding. The company provides solutions for digital signage, virtual care, clinical communication, and patient engagement delivered through partnerships with Samsung (TIZEN/TEP), LG (webOS), HP/Poly, and Zoom, and integrates with Epic, Oracle Health, MEDITECH, Collette Health, and LanguageLine.
Differentiator
Problem solved
Functional benefit
Brands
- Aceso Sphere: Unified intelligence platform connecting clinical, operational, and patient experience data into one shared real-time context. Organized around Patient Sphere, Care Team Sphere, and Operations Sphere.
- Pane of Glass
- UpCare
- UpTech
- eCareBoard
- Digital Whiteboard
- Virtual Care
- Clinical Status Board
- Door Board
- Digital Signage
Products and services
- Aceso Sphere Unified intelligence software platform that connects clinical, operational, and patient experience data into one shared real-time context and delivers it through Patient Sphere (engagement, education, communication), Care Team Sphere (clinical status boards, door boards), and Operations Sphere (digital signage, communications). Sold to hospitals and health systems via multi-year enterprise subscriptions.
- Aceso Pane of Glass Underlying platform toolkit that turns in-room TVs, tablets, and displays into customizable interfaces consuming and presenting data from clinical, AI, and operational systems. Runs natively on Samsung TIZEN/TEP, LG webOS, and HP/Poly devices without additional hardware.
- UpCare Patient Engagement Solution Patient engagement solution that gives inpatients access to personalized care plan information, hospital information, entertainment, relaxation content, medication information, video conferencing, and environmental controls via Smart TV. Sold to hospitals such as Cleveland Clinic under multi-year enterprise contracts.
- UpTech Integrated Technology Platform Integrated in-room technology platform enabling voice control of thermostat, lighting, and blinds, personalized TV, meal ordering, and bidirectional video communication with clinicians and family. Deployed alongside UpCare at hospitals such as Nantucket Cottage Hospital.
- eCareBoard (eCB) Electronic whiteboard suite for hospital patient care rooms that digitizes the traditional dry-erase whiteboard, providing a centralized location for care team, patient, and family to view care plans, goals, activities, diet, and clinical information. Runs on LG and other Smart TV platforms.
- Aceso Virtual Care Platform Virtual care platform enabling clinical and non-clinical staff to communicate with patients via video chat through the patient room television, including virtual nursing and observation delivered through Collette Health integration and Zoom video collaboration.
- Hospital Television (HTV) Digital Signage Digital signage solution enabling strategic content delivery to endpoints including kiosks, media walls, mobile devices, and television displays for wayfinding, physician directories, donor recognition, and hospital communications. Deployed at hospitals such as Massachusetts Eye and Ear, Mayo Clinic, Southcoast Health, and Baptist Health Care.
Quantifiable outcome
- 99.999% uptime SLA with proactive monitoring
- +3 more outcomes
Companies that use Aceso
Customer profileNamed customers11 records
Segments5 records
Ideal customer profiles4 records
Aceso technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability11 records
Feature8 records
Aceso partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, minor and strategic.
- Zoom Video CommunicationscoreJoint participation at HIMSS showcasing integrated solutions with Zoom video collaboration. Aceso demonstrating innovations developed in partnership with Zoom for patient engagement and virtual care.
- HP (HP, Inc.)coreStrategic partnership integrating Aceso Interactive Patient Care Platform with HP | Poly video collaboration solutions. Enables healthcare providers to deliver seamless, interactive patient engagement experiences through HP | Poly devices without additional hardware or IT integrations.
- Samsung Electronics AmericacoreStrategic partnership with Samsung as certified developer on TIZEN and TEP operating systems. Enables seamless integration of Aceso patient engagement and digital signage solutions across Samsung's commercial healthcare displays. Seven hospital health system deployed Aceso across 1,000+ Samsung displays.
- Collette HealthcoreIntegration partnership combining Collette Health's AI-powered virtual care platform (virtual observation, virtual nursing, workforce augmentation) with Aceso's Pane of Glass technology. Delivers seamless virtual care through in-room televisions without additional hardware.
- LG Business SolutionscoreCollaboration with LG running Aceso Pane of Glass natively on LG Smart Hospital TVs. Leverages superior processing power of LG displays to host platform without additional hardware, simplifying system design and lowering total costs.
- Home Base (National Center of Excellence)minorHome Base, a national nonprofit dedicated to healing invisible wounds of war for Veterans and Families, selected Aceso digital platform for their National Center of Excellence at Navy Yard Charlestown, Boston. Aceso provides digital display for storytelling and program information.
- LanguageLine SolutionsstrategicIntegration of LanguageLine translation services into Aceso UpCare platform. LanguageLine provides 24/7 services across 240+ languages with 16,000 trained interpreters for healthcare provider communication.
- Sirius Computer SolutionsstrategicPartnership with Sirius, a leading national IT solutions integrator, to deliver Aceso UpTech and UpCare solutions nationwide. Sirius provides design, implementation, and optimization services for healthcare clients.
- Truven Health Analytics (IBM)strategicPartnership to deliver medication information to patients' bedside TV, mobile device, whiteboard, or eCareBoard. Integrates Truven healthcare data and analytics with Aceso patient engagement platform.
- Carousel IndustriesstrategicPartnership combining Carousel's communication and network technologies with Aceso's patient engagement solutions for the global healthcare market.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Aceso competitors and assessment
Company assessmentDirect peers
- GetWellNetwork: Direct peer providing interactive patient engagement, digital care plans, and bedside entertainment for hospitals. Closely comparable to Aceso's Patient Sphere and UpCare offerings across health system customers.
- SONIFI Health: Direct competitor delivering interactive patient engagement, education, and entertainment on hospital room TVs. Overlaps directly with Aceso's Pane of Glass platform and inpatient engagement use cases.
- pCare by Unison Care: Direct peer offering interactive patient care systems including digital whiteboards, patient engagement, and TV-based bedside services. Competes head-to-head with Aceso's UpCare and eCareBoard products in hospital rooms.
- eVideon: Direct peer providing digital patient engagement, interactive whiteboards, and digital signage on hospital smart TVs. Closely comparable technology stack and target buyer to Aceso's Pane of Glass and Door Board.
- TeleHealth Services (HSTechnology): Direct competitor in interactive patient engagement, digital whiteboards, and hospital digital signage. Targets the same large health system buyers and rooms-based workflow that Aceso serves.
- Caregility: Direct peer in virtual care and clinical collaboration, including virtual nursing and observation on in-room displays. Comparable to Aceso's virtual care integrations via Collette Health and Zoom.
- CipherHealth: Peer in patient engagement, rounding, and care communication workflows for hospitals. Overlaps with Aceso's Care Team Sphere and post-discharge engagement use cases.
Emerging players
- Health Recovery Solutions (HRS): Emerging player focused on remote patient monitoring and post-acute patient engagement. Adjacent to Aceso's virtual care and rural care use cases but oriented to home rather than inpatient settings.
Broad incumbents
- Epic Systems: Dominant US acute-care EHR vendor whose MyChart Bedside and other patient-facing features overlap with Aceso's Patient Sphere. As Epic deepens native patient experience, it is both Aceso's most important data source and a structural competitive threat.
- Baxter International (Hillrom / Voalte): Broad incumbent in hospital communications and connected care through Hillrom and Voalte, including clinical communication and workflow tools. Competes in adjacent layers of the same enterprise healthcare IT stack that Aceso addresses.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Aceso social profiles
Digital presenceAceso financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aceso leadership team
Management profileNumber of profiles
Profiles4 records
Aceso funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aceso M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aceso
What does Aceso do?
Aceso Interactive develops and sells Aceso Sphere, a unified intelligence software platform that connects clinical, operational, and patient experience data into a shared real-time context and delivers it to digital endpoints in hospitals, including smart TVs, displays, and kiosks. The platform includes patient engagement, digital whiteboards, virtual care, clinical status boards, door boards, and enterprise digital signage, and is sold primarily as multi-year enterprise subscriptions to hospitals and health systems across North America.
Is Aceso a public or private company?
Aceso is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Aceso founded?
Aceso was founded in 2009. It employs 1 to 10 people.
Where is Aceso based?
Aceso is headquartered in Boston, United States, in the North America region.
How does Aceso make money?
Four revenue lines are on record. Enterprise Software Licenses and Subscriptions are the primary driver. The others are platform as a Service / Managed Services, professional Services and Implementation and technology Licensing.
Who are Aceso's main competitors?
Direct peers on record are GetWellNetwork, SONIFI Health, pCare by Unison Care, eVideon, TeleHealth Services (HSTechnology), Caregility and CipherHealth. Health Recovery Solutions (HRS) is listed as an emerging player. Broad incumbents are Epic Systems and Baxter International (Hillrom / Voalte).
Does Aceso have an API?
No public API is recorded for Aceso.
What industry is Aceso in?
Aceso's product category is Healthcare Patient Engagement Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated), with a secondary code of HLACABAC, Enterprise Integration Engines & Interface Management (HL7 v2/X12/API). Its NAICS code is 513210 and its SIC code is 7372.