Urgence Docteurs

What Urgence Docteurs does

Urgence Docteurs is a French digital health platform founded in 2017 and headquartered at 64 rue de Monceau, Paris (SAS, RCS Paris 829 881 721). The company operates a two-sided marketplace connecting individual patients with licensed physicians through two channels: a 24/7 video teleconsultation service available across France and the EU, and a physical home-visit service restricted to the Île-de-France region. Since launch it has cumulatively completed more than 500,000 consultations across 25+ medical specialties, including general medicine, pediatrics, psychiatry, psychology, and aesthetic medicine. Patients access the platform via a self-serve web flow or native iOS/Android apps (4.7-star App Store rating), while practitioners are gated by French regulatory requirements — registration with the Ordre des Médecins, Secteur 1 or 2 status, and territorial care-logic compliance.

The underlying technology stack combines a real-time practitioner-matching algorithm, browser-based video consultations with no dedicated software requirement, Stripe Connect for DSP2-compliant split payments (85% to practitioners, 15% commission plus platform fees to Urgence Docteurs), and AWS HDS-certified hosting for health data alongside ISO/IEC 27001 and 27701 controls for non-medical data. The patient dashboard delivers prescriptions, work stoppages, and consultation reports within ten minutes of the visit. The company also operates a fallback partnership with Lemedecin.fr for demand overflow and an integration with Livmeds for last-mile medication delivery, plus a managed-services program providing fully financed MINI electric vehicles to practitioners completing 75+ home visits per month.

The business model rests on three revenue streams: non-refundable platform fees of €15–€40 paid by patients (potentially covered by supplementary insurance), a 15% commission on practitioner billing (which may step down for high-volume doctors), and the operational offset from the EV provision program. Doctor fees for both teleconsultations and home visits are set at convention rates eligible for French Social Security reimbursement subject to care-pathway rules, making the platform's net take a function of patient platform fees plus the commission layer. Customer concentration is diffuse — the company serves a long tail of individual consumers on a pay-as-you-go basis with no enterprise contracts disclosed.

Name

Urgence Docteurs

Legal name

Urgence Docteurs

Website

https://urgencedocteurs.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Urgence Docteurs is a French digital health platform founded in 2017 that connects patients with licensed physicians through 24/7 video teleconsultations across the EU and home visits in Île-de-France, earning revenue via platform fees and a 15% commission on practitioner billing.

Ownership category

akta.pro rank

Product category

Telemedicine & Digital Health Services

NAICS

Offices of Physicians (6211), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Urgent Care + ePrescribing & Lab/Imaging Ordering Telehealth Platforms (HLALAJAL)

akta.pro secondary industry

Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Telemedicine platform
• Home doctor visits
• Teleconsultation services
• Healthcare booking platform
• Medical consultations

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Platform Fees (Patient-Facing): Urgence Docteurs charges patients platform fees of 15€ to 40€ TTC depending on time of request for technical and organizational services. These fees are non-refundable but may be covered by supplementary health insurance.
2. Practitioner Commission: Urgence Docteurs takes 15% commission on practitioner revenue from consultations and home visits. Practitioners receive 85% of their billing volume. Commission may decrease for most active practitioners.
3. Electric Vehicle Provision: Platform provides MINI 2024 electric vehicles (fully financed including insurance and recharges) to practitioners who complete 75+ home visits per month, creating operational infrastructure revenue offset.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Urgence Docteurs operates a digital telemedicine platform that connects individual patients with licensed doctors for two services: 24/7 video teleconsultations available across France and the EU, and in-person home doctor visits in the Île-de-France region. The platform functions as a technical intermediary, matching patients in real time with registered general practitioners and specialists, handling payment processing, and providing a patient dashboard where consultation reports, prescriptions, work stoppages and certificates are delivered within 10 minutes.

Product overview

Urgence Docteurs operates a dual-service healthcare platform combining teleconsultation (video-based remote consultations) and home visit services (in-person doctor visits in Île-de-France). The platform functions as a technical intermediary connecting patients with independent, licensed physicians across 25+ medical specialties. Key offerings include the Téléconsultation video service, Médecin à domicile home visit service, a native mobile app (iOS/Android), and an online patient portal for accessing medical documents. Auxiliary services include a pharmacy finder and medication delivery via Livmeds. The platform is available 24/7 and handles both immediate consultations and scheduled appointments.

Differentiator

Problem solved

Functional benefit

Products and services

• Téléconsultation (Video Teleconsultation) 24/7 browser-based video consultation service connecting patients via smartphone, tablet, or computer with general practitioners and specialists for remote diagnosis, prescriptions, work stoppages and medical certificates. Available across France and the EU.
• Médecin à domicile (Home Doctor Visit) In-person home visit service in Île-de-France where a qualified, Order-registered doctor travels to the patient's location for examination, diagnosis, prescriptions, work stoppages and certificates. Available 24/7 with tiered pricing by time slot.
• Urgence Docteurs Mobile Application Native iOS and Android application for booking teleconsultations and home visits, accessing consultation reports, prescriptions, treatments, work stoppages and medical certificates from the patient dashboard.
• Espace patient (Patient Portal) Web-based patient portal where patients retrieve consultation reports, prescriptions, medical treatments, work stoppages and medical certificates after teleconsultation or home visit. Documents are typically available within 10 minutes.

Quantifiable outcome

• Documents (prescriptions, certificates, work stoppages) available within 10 minutes in patient dashboard
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Lemedecin.frcoreTechnology or IntegrationWhen Urgence Docteurs has no available doctors, patients are redirected to partner platform Lemedecin.fr to complete their teleconsultation. This ensures patient access to care even during peak demand periods.
• StripecoreTechnology or IntegrationPayment processing handled via Stripe, a licensed payment service provider under DSP2. Stripe Connect enables secure split-flow payments between practitioners, patients and platform, ensuring compliance with European payment regulations.
• Amazon Web Services (AWS)coreTechnology or IntegrationHealth data hosted on AWS certified HDS (Hébergeurs de Données de Santé), compliant with French Code de la Santé Publique requirements for medical data storage.
• LivmedsminorOthersPartnership for medication delivery to patients. Accessible through Urgence Docteurs platform via tracking links.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Maiia (Cegedim): Cegedim-owned French teleconsultation and appointment-booking platform; competes for the same practitioner onboarding and patient teleconsultation demand.
• Hellocare: French telehealth platform combining teleconsultation and connected health devices; comparable hybrid offering in the same market.
• Qare: French teleconsultation platform (acquired by HealthHero) offering 24/7 video consultations with reimbursed fees — directly competes with Urgence Docteurs' teleconsultation product for the same DTC patient base.
• Livi (Doctolib): European teleconsultation app (now part of Doctolib group) offering on-demand video consultations in France; comparable product offering and target market to Urgence Docteurs' teleconsultation.
• Medadom: French teleconsultation provider with both a mobile app and physical connected booths; competes on the same on-demand consultation use case.
• MesDocteurs: French teleconsultation platform providing video consultations 7 days a week; directly comparable service for the same DTC urgent-care patient segment.
• SOS Médecins: Long-established French association providing home-visit doctor services 24/7 — the closest direct competitor on the home-visit side and the trademark plaintiff that won the March 2026 judgment against Urgence Docteurs.

Broad incumbents

• Doctolib: Dominant French health-tech platform offering appointment booking and free teleconsultation; directly comparable telehealth service across France and an unavoidable competitor for both patients and practitioners.

Emerging players

• Alan: French health insurance company that bundles teleconsultation (Alan Map) into its policies; comparable end-user teleconsultation product delivered through an adjacent B2B/B2C insurance channel.
• Tessan: French telehealth-booth and pharmacy-based teleconsultation provider; comparable patient value proposition around convenient access to a doctor, though delivered through physical kiosks rather than home visits.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/urgencedocteurs
• Facebookfacebook.com/urgencedocteurs
• Instagraminstagram.com/urgencedocteurs

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Urgence Docteurs