Lineberty
Lineberty is a Paris-based B2B SaaS company founded in 2014 that provides configurable queue management and appointment scheduling software to enterprise clients in French retail, transport, and public services, delivered via public APIs and multi-site SaaS subscriptions.
- Company typePrivate
- Founded2014
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Lineberty does
Lineberty is a Paris-based B2B SaaS company, founded in 2014, that provides queue management and appointment scheduling software to enterprise clients in retail, transport, and public services. Its platform supports three configurable queue modes — FIFO (first-in-first-out), RDV (appointment-based), and a Mixed mode — and exposes public APIs for integration into client websites, mobile applications, and in-store kiosks. The product stack includes real-time wait-time prediction, a paper-ticket fallback for continuity, QR-code validation, geofencing, and an analytics module designed to surface peak/trough demand patterns across sites. Underlying the application is a 100% configurable algorithm that allows each customer to tune scheduling rules to its operational context, plus a predictive analytics layer that forecasts traffic and informs staffing decisions.
The company sells primarily through direct enterprise sales, with named deployments at Air France (now closed), Leroy Merlin, Monoprix, SNCF, Galeries Lafayette, Intersport (225 stores), Futuroscope, La Poste, APEC, Total, and Intermarché. Pricing is structured as per-site / per-location SaaS subscriptions, with multi-site rollouts (e.g., Intersport) representing the largest contracts. Lineberty raised approximately $2.37M (€2.1M) from Business Angels in December 2017, supplemented by a €10,000 Klépierre Challenge prize in 2017, and has operated as a capital-efficient, sub-10-person team since. The business model is recurring SaaS revenue tied to deployment scale and contract duration, with the company acting as queue-management infrastructure embedded inside larger client digital ecosystems rather than a standalone consumer-facing product.
Lineberty firmographics
Firmographics- Name
- Lineberty
- Legal name
- Lineberty
- Website
- https://lineberty.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Lineberty is a Paris-based B2B SaaS company founded in 2014 that provides configurable queue management and appointment scheduling software to enterprise clients in French retail, transport, and public services, delivered via public APIs and multi-site SaaS subscriptions.
- Ownership category
- akta.pro rank
Where Lineberty is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Lineberty business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS subscription (B2B): SaaS platform sold to businesses under subscription, with simple/economical deployment accessible from any internet-connected device. Solution is 100% configurable per client and adapted to each business use case.
- Professional services / configuration & integration: Custom configuration of the solution to client activity and point-of-sale, plus API integration and deployment support ('Lineberty vous accompagne dans la définition de votre projet').
- Per-location / multi-site licensing: Deployed per client location (e.g., Intersport 225 stores, Monoprix at 6 specific stores, Leroy Merlin at 5 stores, Air France agencies across multiple countries), indicating per-site/per-license recurring revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based enterprise SaaS pricing |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Lineberty product offering
Product offeringCore offering
Lineberty is a cloud-based SaaS platform that digitizes physical queues both with and without appointments. Customers take a digital ticket from their phone, web app or on-site kiosk, receive real-time wait-time updates and SMS alerts, while operators/advisors call and validate tickets through a back-office interface. The platform supports three modes (FIFO, RDV appointment, mixed) on a single queue, exposes public APIs for white-label embedding into client apps, and includes a predictive analytics module for resource planning.
Product overview
Lineberty is a single SaaS platform for digitizing queues with and without appointments, offered as one product line configurable per sector. At its core, the Lineberty platform exposes a back-office operator interface, a customer-facing mobile app and web app, an on-site self-service kiosk (borne / Welcomer), and public/partner-facing APIs to embed the service into clients' own apps and websites. The platform supports three operational modes — FIFO mode (RDV), RDV mode (prise de rendez-vous en ligne), and Mixed mode (RDV + walk-in) — which can be combined on a single queue. Around this core, Lineberty delivers a portfolio of vertical sector packs: Retail / Réseaux d'agences (deployed at Air France, Monoprix, Intermarché, La Poste), Parcs / Attractions (Futuroscope, Musée Grévin), Logistique (truck flow at industrial sites), Atelier IT (internal IT support kiosks at La Poste), Salons / Événements (APEC, Galeries Lafayette Roller Dance, VivaTech), GSS/GSA/Luxe/Petits commerces and Sites touristiques/Administration/Restauration.
Differentiator
Problem solved
Functional benefit
Products and services
- Lineberty SaaS Platform Cloud-based SaaS platform that digitizes physical queues both with and without appointments. End customers take a digital ticket via mobile app, web app or on-site kiosk, follow real-time wait time and receive SMS alerts when their turn approaches. Operators call and validate tickets through a back-office interface. The platform supports three operational modes (FIFO, RDV appointment, mixed) on the same queue, exposes public APIs for embedding into client apps, and includes a predictive analytics module for peak forecasting and resource planning. Configurable per vertical (retail networks, agencies, theme parks, logistics, IT workshops, salons/events, small commerce).
Companies that use Lineberty
Customer profileNamed customers13 records
Segments9 records
Ideal customer profiles4 records
Lineberty technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature7 records
Lineberty partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered ecosystem.
- France DigitaleecosystemLeading French startup and investor association. Listed as partner on the Lineberty partners page. Likely provides networking, visibility and lobbying support rather than a commercial or financial product.
- WNP
Scale indicators11 records
Recent moves5 records
Expansion highlights5 records
Lineberty competitors and assessment
Company assessmentBroad incumbents
- Qmatic: Global incumbent in queue management with hardware kiosks and enterprise software across retail, banking, healthcare and public sector. Direct overlap with Lineberty on virtual queuing but broader portfolio and larger footprint.
- Salesforce Service Cloud: CRM/customer service suite with appointment scheduling, case routing and field service. A broad incumbent that could absorb queue management into its service platform, threatening specialist vendors like Lineberty.
Direct peers
- Qminder: Cloud-based queue management and customer journey analytics platform for retail, healthcare and services. Competes head-to-head with Lineberty on cloud queue SaaS for mid-market and enterprise customers.
- Waitwhile: Cloud-native virtual queue and appointment SaaS used across retail, healthcare, government and events. Closest direct competitor to Lineberty in product scope (virtual queuing, appointments, walk-in management, APIs) and target customer (multi-site enterprises).
- JRNI (formerly BookingBug): Enterprise appointment scheduling and queue management SaaS serving retail, financial services and public sector. Overlaps directly with Lineberty's appointment/RDV and mixed-mode capabilities.
- Nemo-Q: Queue management solutions provider with virtual queuing and appointment features for healthcare, government, banking and retail — directly comparable on product and verticals.
Emerging players
- Bookeo: Online booking and appointment scheduling platform used by SMBs and mid-market in services, wellness and small retail. Adjacent to Lineberty's RDV appointment mode and SMB/petits commerces pack.
- SimplyBook.me: Cloud appointment booking SaaS with customisable website widgets. Competes in the appointment-booking mode of Lineberty, particularly for beauty (New Beauté), wellness and small commerce verticals.
Regional players
- Lobbycentral / SeeYourCustomer (Q-Liner): European queue management vendors with retail and public-sector deployments. Regional peers competing for similar French and Benelux accounts as Lineberty.
Others
- Easyvista (now EasyVista): IT service management and employee experience platform whose former CEO (Thibault de Clisson) is Lineberty's Senior Advisor. Adjacent rather than competing, but a potential IT-workshop ('Atelier IT') channel/partner for Lineberty.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Lineberty social profiles
Digital presenceLineberty compliance and trust
Trust signalCompliance2 records
Lineberty financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lineberty leadership team
Management profileNumber of profiles
Profiles9 records
Lineberty funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lineberty M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lineberty
What does Lineberty do?
Lineberty is a cloud-based SaaS platform that digitizes physical queues both with and without appointments. Customers take a digital ticket from their phone, web app or on-site kiosk, receive real-time wait-time updates and SMS alerts, while operators/advisors call and validate tickets through a back-office interface. The platform supports three modes (FIFO, RDV appointment, mixed) on a single queue, exposes public APIs for white-label embedding into client apps, and includes a predictive analytics module for resource planning.
Is Lineberty a public or private company?
Lineberty is a private company. It is classified as venture growth investor backed and is currently operating.
When was Lineberty founded?
Lineberty was founded in 2014. It employs 1 to 10 people.
Where is Lineberty based?
Lineberty is headquartered in Paris, France, in the Europe region.
How does Lineberty make money?
Three revenue lines are on record. SaaS subscription (B2B) is the primary driver. The others are professional services / configuration & integration and per-location / multi-site licensing.
Who are Lineberty's main competitors?
Broad incumbents on record are Qmatic and Salesforce Service Cloud. Direct peers are Qminder, Waitwhile, JRNI (formerly BookingBug) and Nemo-Q. Emerging players are Bookeo and SimplyBook.me. Lobbycentral / SeeYourCustomer (Q-Liner) is listed as a regional player. Easyvista (now EasyVista) is listed as an others.
Does Lineberty have an API?
Yes. Lineberty exposes public-facing APIs that allow partners and enterprises to embed the queue and appointment management service directly into their own applications (mobile apps, web apps, websites). Specific details on authentication method, REST/GraphQL/webhook type, rate limits, versioning, or sandbox availability are not specified in the source.