TeleVox Software

What TeleVox Software does

TeleVox Software (legal entity Televox, Inc.) is a private healthcare patient engagement platform provider operating as a brand within WestCX, a division of West Technology Group, LLC, which is controlled by affiliates of funds managed by Apollo Global Management. Founded around 1994 and headquartered in Omaha, Nebraska, TeleVox has spent more than 30 years focused exclusively on healthcare communications and serves 2,000+ health systems, hospitals, and physician practices along with named customers such as Norton Healthcare, UC Health, Baylor Scott & White Health, Emory Healthcare, Allegheny Health Network, Ochsner Health, and Kettering Health Network. The company manages 1 billion+ patient communications annually across the U.S. and selected international markets spanning North America, EMEA, Middle East, Asia Pacific, and Latin/South America.

The platform is anchored by WestCX Orchestrate, an AI-native orchestration layer that coordinates real-time, inbound and outbound interactions across voice and digital channels, with intent understanding, multilingual support, and next-best-action guidance. Product families include TeleVox Enterprise Edition (large health systems), TeleVox Practice Edition (physician practices), TeleVox Pharma Edition (life sciences adherence and education), and TeleVox Payer (member engagement). Add-on modules include WestCX Engage (conversational AI with real-time speech-to-speech), SMART Agent (autonomous AI virtual agent for scheduling, bill pay, and refills), Insights360 (analytics), HouseCalls Pro (SMS-based patient intake), Survey Solution, RCS messaging on Twilio, and Dynamic QR launched at Becker's 2025. Deep EHR integrations with Epic, Oracle Cerner, NextGen, Veradigm, PCC Pediatric, and Qualifacts/Credible underpin workflow automation, and the platform carries HIPAA, HITRUST CSF, SOC 2 Type 2, and PCI DSS certifications.

TeleVox operates a sales-led go-to-market targeting large health systems via demo-driven enterprise sales, combined with a multi-tier channel of referral partners, resellers, GPOs, BPOs, and resold components (Qliqsoft telehealth, Milestone website platform). Revenue is generated through subscription recurring fees with usage-based messaging components and per-provider / per-location charges above base rates, professional services for website design ($400/hour), and on-hold hardware sales. Recent strategic momentum includes the 2023 acquisition of Odeza, the September 2025 RCS and Dynamic QR launches, the November 2025 WestCX Engage launch, and the 2026 KLAS Most Improved Award, all under Apollo ownership.

Name

TeleVox Software

Legal name

Televox, Inc.

Website

https://televox.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

501–1,000 employees

Short description

TeleVox Software is an AI-native healthcare patient engagement platform that automates omnichannel patient communications, scheduling, intake, and adherence for health systems, physician practices, pharma, and payers, operating as a brand under Apollo-backed West Technology Group.

Ownership category

akta.pro rank

Product category

Healthcare Patient Engagement Software

NAICS

Custom Computer Programming Services (541511), Offices of Physicians (62111)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industries

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ), Patient Intake, Digital Registration & eForms (HLACAEAF), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

Keywords

• Healthcare patient engagement
• Patient communication software
• Appointment reminder automation
• Conversational AI healthcare
• Omnichannel messaging platform

Headquarters

HQ city

Mobile

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription-Based Patient Engagement Services: Recurring subscription revenue from patient engagement platform access and messaging services. The company offers unlimited plans with base rates and per-provider charges above the base, plus per-location charges for groups. Customers pay fixed monthly amounts based on contracted provider and location counts.
2. Usage-Based Messaging: Charges based on messaging volume and usage levels in addition to base subscription rates. The company reserves the right to review and adjust billing for unlimited accounts based on actual provider count vs contracted count.
3. Website Design Services: Professional services for website design and development including Foundation Website Package and Essentials Website Package with training. Additional design changes billed at $400/hour.
4. On-Hold Messaging Solutions: Hardware and software products for on-hold messaging including client premise-based equipment that can be purchased with associated maintenance.
5. Telehealth Services (Qliqsoft): Virtual visits, secure messaging, and AI chatbots provided through third-party Qliqsoft with Televox acting as reseller/aggregator.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

TeleVox Software sells a healthcare patient engagement platform that automates patient outreach across voice, SMS/text, email, RCS, and chat channels. Its solutions cover appointment reminders, recall campaigns, patient registration, bill pay, post-visit surveys, and AI-driven conversational engagement, sold as tiered editions (Enterprise, Practice, Pharma, Payer) to provider and payer organizations. The platform is augmented by analytics (Insights360), a virtual agent (SMART Agent), and a unified orchestration layer (WestCX Orchestrate).

Product overview

TeleVox Software is a patient engagement platform provider with over 30 years of experience, offering a comprehensive suite of solutions for healthcare organizations, pharmaceutical companies, and payer services. The platform operates as a unified system powered by WestCX Orchestrate, coordinating real-time interactions across voice and digital channels. The core product portfolio includes Televox Enterprise Edition for health systems, Televox Practice Edition for physician practices, Televox Pharma Edition, and Televox Payer. Key modules include Engage (AI-native engagement with real-time speech-to-speech AI), SMART Agent (AI-powered conversational virtual agent), Insights360 (analytics and intelligence), HouseCalls Pro (patient intake), and Televox Survey Solution. The platform supports omnichannel communications including SMS text, voice, email, live chat virtual assistant, and RCS messaging, serving over 2,000 health system, practice, and hospital customers managing 1 billion+ patient communications annually.

Differentiator

Problem solved

Functional benefit

Brands

• WestCX Orchestrate: AI-native platform for orchestrating real-time interactions across voice and digital channels in highly regulated environments.
• TeleVox Enterprise Edition
• TeleVox Practice Edition
• TeleVox Pharma Edition
• Engage
• SMART Agent
• Insights360
• Mosaicx

Products and services

• TeleVox Enterprise Edition
• TeleVox Practice Edition
• TeleVox Pharma Edition
• TeleVox Payer Edition
• SMART Agent AI-powered virtual agent that automates patient interactions across voice and digital channels using natural language understanding, handling routine requests and routing complex cases to live agents.
• Insights360 Analytics and reporting platform providing dashboards and insights into patient engagement performance, campaign effectiveness, and operational metrics.
• HouseCalls Pro Digital patient engagement and outreach solution (originating from the Odeza acquisition) supporting digital front-door, intake, and patient communication workflows.
• Survey Solution Patient survey and feedback collection tool for post-visit experience measurement, CAHPS-style feedback, and quality improvement initiatives.
• WestCX Orchestrate Unified AI-native orchestration platform that connects Televox and Mosaicx engagement capabilities into a single workflow layer for orchestrating omnichannel patient and member interactions.
• WestCX Engage Generative AI-driven conversational engagement product launched to automate and elevate patient interactions across digital channels.
• RCS Messaging for TeleVox Rich Communication Services (RCS) business messaging capability added to the TeleVox platform for richer, branded patient messaging on supported mobile devices.
• RCS Expansion for TeleVox Expansion of TeleVox's RCS messaging footprint to additional carriers, devices, or markets, extending reach of branded business messaging.
• Dynamic QR for TeleVox Dynamic QR code capability enabling patients to access registration, check-in, or other engagement workflows via QR codes linked to TeleVox workflows.

Quantifiable outcome

• 50-80% higher conversion rates with RCS messaging vs traditional SMS or email
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability9 records

Feature7 records

Partnerships

17 partnerships are on record, tiered core, preferred and secondary.

• TwiliocoreTechnology or Integration · 30 September 2025Twilio provides the global messaging infrastructure powering Televox's RCS (Rich Communication Services) for secure, branded, interactive customer communications in regulated industries. The partnership enables verified sender identities, rich media, and intelligent SMS fallback.
• Change HealthcarepreferredStrategic or Co-development PartnerIntegration partner listed in Televox partnership ecosystem for healthcare technology collaboration
• LabcorppreferredStrategic or Co-development PartnerStrategic partner in Televox healthcare ecosystem for enhanced patient engagement
• NextGen HealthcarepreferredTechnology or IntegrationEHR integration partner providing interoperability for patient engagement solutions
• Oracle CernercoreTechnology or IntegrationMajor EHR integration partner enabling Televox patient engagement with Cerner's electronic health record systems
• PCC Pediatric EHR SolutionspreferredTechnology or IntegrationEHR integration partner for pediatric practices enabling Televox patient engagement
• Qualifacts/CrediblepreferredTechnology or IntegrationEHR integration partner for behavioral health and addiction treatment practices
• R1 RCMpreferredStrategic or Co-development PartnerRevenue cycle management partner in Televox ecosystem for comprehensive healthcare financial engagement
• VeradigmpreferredTechnology or IntegrationEHR integration partner providing patient engagement connectivity to Veradigm's healthcare data systems
• Aspen DentalpreferredChannel Partner/ Reseller/ DistributorDental service organization utilizing Televox patient engagement solutions
• Carestream DentalpreferredTechnology or IntegrationDental imaging and practice management integration partner
• Harris HealthcarepreferredTechnology or IntegrationHealthcare IT integration partner for patient engagement solutions
• Panda HealthpreferredStrategic or Co-development PartnerDigital health marketplace partner connecting Televox with healthcare organizations
• MosaicxcoreStrategic or Co-development PartnerSister brand under WestCX also offering AI-powered patient engagement solutions, sharing technology and go-to-market resources
• West Technology GroupcoreOthersParent company controlling Televox, Mosaicx, and other customer engagement brands. West Technology Group is controlled by affiliates of funds managed by Apollo Global Management, LLC
• QliqsoftsecondaryTechnology or IntegrationThird-party telehealth services provider for virtual visits, secure messaging, and AI chatbots that Televox resells/aggregates
• MilestonesecondaryTechnology or IntegrationThird-party website design partner for Practice Edition Website Platform with ADA/WCAG 2.2 conformance capabilities

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Artera (formerly WELL Health): Healthcare-focused patient communication platform serving physician practices and health systems with SMS, voice, and digital messaging. Directly comparable in product offering (omnichannel patient engagement) and customer base (ambulatory and enterprise providers).
• CipherHealth: Enterprise patient engagement platform for hospitals and health systems offering outreach, rounding, and post-discharge follow-up via voice, text, and digital channels. Comparable enterprise health system customer base and regulatory positioning.
• Mosaicx: Sister brand under WestCX offering AI-powered patient engagement solutions, sharing technology, infrastructure, and go-to-market resources with TeleVox. Operates in the same healthcare communication category with overlapping products and customers.
• Luma Health: Patient engagement platform combining EHR-integrated scheduling, reminders, referrals, and messaging for health systems and practices. Comparable AI-enabled workflow automation and omnichannel patient communication capabilities.
• Solutionreach: Patient engagement and communication platform for medical and dental practices offering reminders, two-way texting, reputation management, and recall. Closely aligned with TeleVox Practice Edition's focus on physician practices.

Emerging players

• Tebra (PatientPop): Practice growth and patient engagement platform for independent practices combining marketing automation, reputation, scheduling, and communication. Closely comparable to TeleVox Practice Edition's physician practice focus.
• Welltok (now Modivcare): Patient engagement platform historically focused on payer and population health outreach. Comparable in healthcare communication and member engagement use cases, particularly relevant given TeleVox's Payer Edition.
• Klara: Patient communication and engagement platform for medical practices offering secure messaging, automated workflows, and EHR integration. Smaller-scale competitor with overlapping focus on ambulatory patient outreach.

Broad incumbents

• Salesforce Health Cloud: Enterprise CRM platform with a healthcare vertical offering patient engagement, care coordination, and communication capabilities. Larger, broader portfolio that competes in healthcare patient communication as part of a wider CRM suite.
• Epic MyChart: Epic Systems' patient portal and engagement suite integrated with Epic EHR, the dominant inpatient EHR. Competes with TeleVox's patient engagement layer for health system budgets and increasingly bundles similar messaging and outreach capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/IntradoHealth
• YouTubeyoutube.com/channel/UCPsQHAS6OEcOVtrQ87KUfsg
• Facebookfacebook.com/televoxsoftware
• LinkedInlinkedin.com/company/televoxhealthcare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TeleVox Software