Freshreview
- Company typePrivate
- Founded2019
- HeadquartersBangalore, India
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Freshreview firmographics
Firmographics- Name
- Freshreview
- Legal name
- Freshreview Inc
- Website
- https://freshreview.co
- Company type
- Private
- Founded year
- 2019
- Operating status
- Acquired
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Freshreview industry classification
Industry- Product category
- Online Reputation Management Software
- NAICS
- Software Publishers (5132), Public Relations Agencies (541820), Advertising, Public Relations, and Related Services (5418)
- SIC
- Services-Prepackaged Software (7372), Services-Advertising Agencies (7311)
- akta.pro primary industry
- PR, Reputation Management & Earned Media Platforms (BPAMALAO)
- akta.pro secondary industry
- Reputation Management & Online PR (BPAFADAN)
Keywords
Where Freshreview is headquartered
LocationHeadquarters
- HQ city
- Bangalore
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
Freshreview business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Freshreview operates on a subscription-based SaaS model with tiered pricing plans. Users can access the platform via web and mobile apps. The platform offers a 14-day free trial for new users. All purchases are non-refundable according to terms of service.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free trial with access to core features |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
Freshreview product offering
Product offeringCore offering
Freshreview is an AI-powered online reputation and review management SaaS platform that enables businesses to collect customer reviews across 16+ review platforms via branded WhatsApp, SMS, and Email drip campaigns, monitor and respond to reviews using AI-generated SEO-optimized responses and sentiment analysis with word cloud visualization, and display social proof through social media posts, customizable widgets, and microsites. The platform supports white-label distribution for digital marketing agencies.
Product overview
Freshreview is an AI-powered online reputation and review management software platform acquired by GaragePlug Inc. The product suite consists of three core modules—Collect Reviews, Monitor Reviews, and Display Reviews—supported by free tools (QR Code Generator, Social Post Generator, Review Calculator, Google Review Link Generator), feature modules (Review Widgets, Microsites, Review Funnel Page, Sequences, Mobile App), and a White-Label agency add-on. The platform enables businesses to collect reviews across 16+ review sites via WhatsApp, SMS, and Email; monitor and respond to reviews with AI-generated responses; and showcase reviews via social media posts, customizable widgets, and microsites. Industry-specific solutions are available for automotive, dental, hotels, law firms, real estate, personal services, and veterinary businesses.
Differentiator
Problem solved
Functional benefit
Products and services
- Collect Reviews AI-driven review collection module that engages customers through branded drip campaigns via WhatsApp, SMS, and Email across 16+ review platforms including Google, Yelp, and Facebook to capture reviews and improve sales and search rankings.
- Monitor Reviews AI-powered review monitoring system that surfaces reviews across multiple platforms and generates SEO-optimized, AI-driven responses to boost Google ratings, enhance customer experience, and provide sentiment and word cloud insights.
- Display Reviews Review display module that turns collected reviews into social posts and reels for LinkedIn, Instagram, and Facebook, and provides custom widgets and microsites for embedding social proof on business websites.
- White-Label Review Software Agency solution that allows customization of the Freshreview platform with custom logo, domain, email, SMS, and WhatsApp number to convert the product into the agency's own branded review management offering for client portfolios.
- Review Management for Multi-Location Businesses Enterprise solution tailored for businesses with multiple physical locations to collect reviews across 16+ review sites, consistently manage review growth across locations, and rank higher on Google Map Pack.
- Review Management for Small Businesses Review management solution tailored for small businesses to collect reviews across 16+ review sites, automate review requests, and improve local search rankings for organic lead generation.
Quantifiable outcome
- Store can grow from 0 to 1000+ reviews in less than 6 months
- +6 more outcomes
Companies that use Freshreview
Customer profileNamed customers3 records
Segments12 records
Ideal customer profiles3 records
Freshreview technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature9 records
Freshreview partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, supporting and flagship.
- ShopifycoreIntegration with Shopify enabling online stores to boost Google ratings and collect reviews directly from their e-commerce platform.
- WhatsAppcoreWhatsApp integration enables review requests to be sent via WhatsApp messaging, increasing response rates through preferred communication channel.
- SquarecoreIntegration with Square point-of-sale system to automatically trigger review requests after customer transactions, enabling seamless review collection for Square merchants.
- ZapiersupportingZapier integration allows Freshreview to connect with thousands of applications and automate workflows through the Zapier platform.
- PhorestsupportingIntegration with Phorest salon software for seamless review collection in the beauty and wellness industry.
- VagarosupportingIntegration with Vagaro salon and spa software for appointment-based review collection in personal services.
- MindbodysupportingIntegration with Mindbody platform for wellness and fitness business review management.
- GaragePlug IncflagshipFreshreview has been acquired by GaragePlug Inc, a strategic move that expands the product portfolio and customer base.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Freshreview competitors and assessment
Company assessmentDirect peers
- NiceJob: Reputation and review marketing platform focused on service SMBs (home services, etc.). Comparable product scope and SMB customer profile to Freshreview.
- Birdeye: Leading review management and customer experience platform for multi-location and SMB businesses. Closely matches Freshreview's core offering (review collection, monitoring, AI responses) and customer base.
- Trustpilot: Global consumer review platform with a B2B SaaS layer (Trustpilot Business) for review collection, display, and insights. Core category competitor.
- Podium: Messaging-first platform that includes review management, webchat, and customer communication for local businesses — directly competes on review collection and AI response workflows.
- ReviewTrackers: Review monitoring, management and analytics platform for multi-location brands. Closely comparable on the multi-location segment Freshreview prioritizes.
- Grade.us: Review marketing platform built for agencies and SMBs with white-label capabilities — directly mirrors Freshreview's agency white-label motion.
- Yotpo: E-commerce review and UGC platform with strong Shopify integration. Directly comparable on review collection/display and on the Shopify e-commerce customer segment Freshreview targets.
- Chatmeter: Multi-location review and listings management platform for enterprises and franchises; competes in the multi-location vertical Freshreview serves.
Emerging players
- EmbedSocial: UGC and review aggregation platform for SMBs with widgets, social posts, and integrations — closely adjacent to Freshreview's display and aggregation features.
Broad incumbents
- Reputation.com: Enterprise reputation management platform covering reviews, listings, social and surveys. Overlaps with Freshreview in reviews and listings but targets larger enterprises.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Freshreview social profiles
Digital presenceFreshreview financial estimates
Financial estimateRevenue estimate
Valuation estimate
Freshreview leadership team
Management profileNumber of profiles
Profiles2 records
Freshreview funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Freshreview M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Freshreview
What does Freshreview do?
Freshreview is an AI-powered online reputation and review management SaaS platform that enables businesses to collect customer reviews across 16+ review platforms via branded WhatsApp, SMS, and Email drip campaigns, monitor and respond to reviews using AI-generated SEO-optimized responses and sentiment analysis with word cloud visualization, and display social proof through social media posts, customizable widgets, and microsites. The platform supports white-label distribution for digital marketing agencies.
Is Freshreview a public or private company?
Freshreview is a private company. It is classified as corporate owned and is currently acquired.
When was Freshreview founded?
Freshreview was founded in 2019. It employs 1 to 10 people.
Where is Freshreview based?
Freshreview is headquartered in Bangalore, India, in the Asia region.
How does Freshreview make money?
One revenue line is on record: saaS Subscription.
Who are Freshreview's main competitors?
Direct peers on record are NiceJob, Birdeye, Trustpilot, Podium, ReviewTrackers, Grade.us, Yotpo and Chatmeter. EmbedSocial is listed as an emerging player. Reputation.com is listed as a broad incumbent.
Does Freshreview have an API?
No public API is recorded for Freshreview.
What industry is Freshreview in?
Freshreview's product category is Online Reputation Management Software. Its primary akta.pro industry code is BPAMALAO, PR, Reputation Management & Earned Media Platforms, with a secondary code of BPAFADAN, Reputation Management & Online PR. Its NAICS code is 5132 and its SIC code is 7372.