Floatbot.AI
Floatbot.AI is a SaaS-based enterprise conversational AI platform providing Voice AI Agents, Digital AI Agents, and AI Agent Assist for regulated industries including insurance, banking, debt collections, healthcare, and BPOs across North America, India, and the GCC.
- Company typePrivate
- Founded2017
- HeadquartersMilpitas, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Floatbot.AI does
Floatbot.AI (legal entity: Floatbot, Inc) is a SaaS-based enterprise conversational AI platform founded in 2017 by Jimmy Padia. The company sells Voice AI Agents, Digital AI Agents, and AI Agent Assist products primarily to regulated industries including insurance carriers, banks, debt collection agencies, lenders, healthcare providers, and BPOs. Its core platform, Floatbot UNO (launched 2020), provides a no-code/low-code environment for building and deploying AI agents across 15+ channels including voice, chat, SMS, email, WhatsApp, and messaging apps, supported by proprietary infrastructure: FloatGPT/VoiceGPT (low-latency LLM for voice), Agent M (master agent orchestration framework), RAG Cognitive Search, and FloatNEO (ASR API). Reported technical performance includes sub-1 second response time and 99.8% execution guardrail accuracy. The platform holds SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certifications, and is pre-integrated with major CCaaS platforms (Genesys, NICE CXone, Five9, Avaya, Cisco, RingCentral), core insurance systems (Guidewire, Insurity, Duck Creek, Socotra, INSTANDA, Snapsheet), and core banking platforms (Finastra, Q2). Sub-brands include LISA (insurance claims bot), ADDI (digital claims adjuster), and LEXI (debt collections AI agent).
The go-to-market combines enterprise field sales with a product-led free-trial motion, distributed through direct sales, a global SI/ISV partner ecosystem (TCS, Infosys, HCL, Accenture, KPMG, Zensar), and marketplace listings (Finastra FusionStore). Revenue derives from SaaS subscriptions, professional services, usage-based fees, and platform licensing, with quote-based pricing and no public tiering disclosed. Floatbot serves a diverse customer base spanning Indian public-sector banks (UCO Bank, Union Bank of India, Canara Bank, Punjab Sind Bank), large insurers (LIC, HDFC Life, IndiaFirst Life, Answer Financial/Allstate), US-based debt collection agencies (Capital Recovery Corporation, Tutelary, Mountain Peak Law Group, Tricolor), healthcare providers (IHD Labs), and BPOs (WNS Global Services, Conneqt Business Solutions). The company is headquartered in Milpitas, California with engineering operations in Bhavnagar, India, and operates across North America, India, and the GCC/UAE region. Leadership consists of founder and CEO Jimmy Padia, supported by strategic advisors Jack Welch (Institutional Strategy) and Jim Iyoob (Global CX Operations).
Floatbot.AI firmographics
Firmographics- Name
- Floatbot.AI
- Legal name
- Floatbot, Inc
- Website
- https://floatbot.ai
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Floatbot.AI is a SaaS-based enterprise conversational AI platform providing Voice AI Agents, Digital AI Agents, and AI Agent Assist for regulated industries including insurance, banking, debt collections, healthcare, and BPOs across North America, India, and the GCC.
- Ownership category
- akta.pro rank
Floatbot.AI industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Floatbot.AI is headquartered
LocationHeadquarters
- HQ city
- Milpitas
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Floatbot.AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Subscription-based SaaS model with platform access, configuration, and support. Subscription renews automatically at end of term unless cancelled.
- Professional Services: Professional service fees for implementation, customization, and integration services. Non-refundable fees.
- Platform Usage: Fees for platform usage including API calls, storage, and additional AI processing beyond subscription tier.
- Licensing: Limited, non-exclusive, non-transferable, revocable license to use the platform during subscription term.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Pay-as-you-go | Free Trial Available |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels10 records
Floatbot.AI product offering
Product offeringCore offering
Floatbot.AI is a SaaS-based enterprise Conversational AI platform that automates voice, chat, SMS, and email interactions for regulated industries. It delivers Voice AI Agents, Digital AI Agents, and AI Agent Assist built on a unified no-code/low-code platform (UNO) supported by proprietary technology including the FloatGPT (VoiceGPT) low-latency LLM, Agent M multi-agent orchestration framework, RAG Cognitive Search, and FloatNEO speech APIs. The platform is purpose-built for insurance, banking, debt collections, healthcare, lending, and BPO customers with pre-trained industry models and pre-integrations to contact center, CRM, and core insurance/banking systems.
Product overview
Floatbot.AI is a SaaS-based enterprise Conversational AI platform that offers a unified portfolio of AI agent products organized around its core Floatbot UNO platform. The platform provides Voice AI Agents for automating high-volume phone calls, Digital AI Agents for omnichannel chat/SMS/email, and AI Agent Assist for real-time human agent guidance. Supporting infrastructure includes FloatGPT (low-latency LLM for voice), RAG Cognitive Search (knowledge retrieval), Agent M (multi-agent orchestration framework), FloatSpace (AI workspace for insurance teams), and FloatNEO (ASR/STT API). The platform is purpose-built for regulated industries including insurance, debt collections, banking, healthcare, lending, and BPO, with pre-built solutions for claims FNOL, policy servicing, debt recovery, and customer onboarding. All products share a no-code/low-code architecture enabling rapid deployment across 15+ channels including voice, web chat, WhatsApp, SMS, and email.
Differentiator
Problem solved
Functional benefit
Brands
- Floatbot UNO: No-code conversational AI platform for building and deploying chatbots, voicebots, AI Agent Assist, and ASR-as-a-service bots.
- FloatGPT (VoiceGPT)
- Agent M
- FloatSpace
- FloatNeo
- RAG Cognitive Search
- ADDI
- LISA
- LEXI
Products and services
- Floatbot UNO No-code/low-code Conversational AI platform enabling enterprises to build and deploy Voice AI Agents, Digital AI Agents (chat, SMS, email), and AI Agent Assist with workflow automation, 50+ analytics, and pre-integrations to leading contact center and core insurance/banking systems.
- Voice AI Agent Human-like, low-latency Voice AI agent for automating high-volume inbound and outbound calls, with natural speech, sentiment awareness, multilingual support across 100+ languages, and seamless real-time handoff to human agents.
- Digital AI Agent Omnichannel AI agent for Chat, SMS, and Email automation that engages users across web, mobile, and messaging apps with context-aware conversations to resolve issues or capture leads.
- AI Agent Assist Real-time AI guidance for human agents providing next-best actions, instant summaries, and live compliance prompts during voice, chat, or email interactions, speeding resolutions and ensuring SOP compliance.
- FloatGPT (VoiceGPT) Purpose-built low-latency LLM stack for enterprise voice conversations delivering sub-second latency, context continuity, and seamless transfer between AI and live agents.
- RAG Cognitive Search Smart cognitive search powered by hierarchical RAG and re-ranking that retrieves verified information from structured and unstructured enterprise knowledgebases with high accuracy and instant responses.
- Agent M Enterprise Master Agent Framework for orchestrating multi-agent workflows that coordinates specialized AI agents across systems, manages context, and completes multi-step processes autonomously using natural language-based API calls.
- FloatSpace AI Workspace for insurance teams providing AI Copilot, omnichannel collaboration, document intelligence, enterprise knowledge search, and autopilot workflow automation for adjusters, underwriters, and CSRs.
- FloatNEO (ASR as a Service) Speech-to-text and text-to-speech API providing real-time transcription with 95%+ accuracy, handling diverse accents and noisy environments with low latency and multilingual support for specialized voice AI applications.
- LISA GenAI-powered insurance chatbot for automating claims FNOL filing and claim processing, handling 80% of claims submissions with 24/7 customer support.
Quantifiable outcome
- 80% Claims FNOL automation rate
- +13 more outcomes
Companies that use Floatbot.AI
Customer profileNamed customers20 records
Segments6 records
Ideal customer profiles6 records
Floatbot.AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration33 records
AI capability12 records
Feature8 records
Floatbot.AI partnerships and signals
Strategic signalPartnerships
26 partnerships are on record, tiered core and minor.
- InsuritycoreStrategic partnership to transform P&C insurance operations. Floatbot.AI's pre-trained Insurance AI Agents integrated with Insurity's platform for claims and policyholder engagement automation.
- SnapsheetcoreStrategic partnership to streamline claims operations. Combined solution empowers insurers with AI-powered claims automation integrated with Snapsheet's claims management platform.
- INSTANDAcorePartnership to incorporate chat, text, and voice bots into INSTANDA's no-code insurance platform. Enables insurers to build and deploy GenAI-powered bots for policyholder and agent engagement using Agent M framework.
- Guidewire (Insurtech Vanguard Program)coreMembership in Guidewire's Insurtech Vanguard Program for ecosystem validation and integration with Guidewire's insurance platform solutions.
- SocotracorePartnership enabling insurers to leverage robust core functionality. Floatbot Voice AI integrated with Socotra's modern core insurance platform for enhanced customer experiences.
- GenesyscoreOfficial Genesys partner enabling Genesys-based contact centers to leverage Floatbot's conversational AI solutions for inbound/outbound calls and customer support automation.
- NICE InContact (CXOne)corePre-integrated with NICE CXOne contact center platform for seamless AI agent deployment.
- AvayacorePre-integrated with Avaya contact center solutions for voice AI agent deployment.
- Cisco WebExcorePre-integrated with Cisco WebEx for contact center AI automation.
- RingCentralcorePre-integrated with RingCentral cloud communications platform.
- Five9corePre-integrated with Five9 intelligent cloud contact center platform.
- TwiliocoreIntegrated with Twilio for voice, SMS, and communications APIs.
- Duck CreekcorePre-integrated with Duck Creek insurance platform for policy and claims automation.
- FinastracoreFinbot launched on Finastra FusionStore marketplace for banking customers, available to Finastra's 8,500+ banking clients.
- SalesforcecorePre-integrated with Salesforce CRM for customer data and workflow integration.
- TCScoreLarge SI partner providing implementation and consulting services for Floatbot deployments.
- InfosyscoreSI partner selling and implementing Floatbot conversational AI platform.
- HCLcoreSI partner providing implementation services for Floatbot deployments.
- KPMGminorSI partner providing consulting and implementation services.
- AccenturecoreLarge SI partner providing implementation and consulting services.
- ZensarminorSI partner providing implementation and support services.
- NVIDIAminorEcosystem partner for AI infrastructure and GPU computing.
- OracleminorEcosystem partner for enterprise cloud infrastructure.
- Microsoft for StartupsminorMicrosoft startup program partner for go-to-market support.
- AvayacoreEcosystem technology partner for contact center integration.
- STARTADminorStartup accelerator partner for ecosystem development.
Scale indicators15 records
Recent moves6 records
Expansion highlights8 records
Floatbot.AI competitors and assessment
Company assessmentDirect peers
- Avaamo: Enterprise conversational AI platform serving regulated verticals (banking, insurance, healthcare) with voice/chat bots and integration into CCaaS platforms — closely comparable to Floatbot's regulated-industry positioning.
- Balto: Real-time AI agent-assist platform for contact centers with compliance prompts and live guidance — directly overlapping with Floatbot AI Agent Assist in product scope and target buyer.
- Interactions Corporation: Conversational AI and IVR automation platform with deep penetration in U.S. banking, financial services, and healthcare — a direct peer competing for similar voicebot/agent-assist enterprise RFPs.
- Cognigy: Enterprise conversational and agentic AI platform (Cognigy.AI) with low-code orchestration, voice/chat bots, and agent assist — comparable architecture and enterprise GTM to Floatbot UNO.
- Cresta: Direct competitor in real-time AI agent assist and conversation intelligence for contact centers, with strong traction in financial services and similar enterprise customers. Closely comparable product/GTM to Floatbot's AI Agent Assist and Voice AI Agent.
- Yellow.ai: Enterprise conversational AI platform with omnichannel chat and voice automation, strong presence in BFSI verticals in India/APAC — directly comparable in regulated industry focus and product breadth to Floatbot.
- Kore.ai: Enterprise conversational AI platform offering omnichannel virtual assistants, agent assist, and voice AI across banking, insurance, and healthcare — a direct competitor with overlapping verticals and platform philosophy similar to Floatbot UNO.
- Omilia: Conversational AI platform specialized for banking and financial-services customer experience, including voice biometrics and omnichannel virtual agents — directly comparable to Floatbot's banking vertical focus.
Broad incumbents
- Genesys: Large CCaaS platform incumbent with growing native AI agent and orchestration capabilities — a strategic partner of Floatbot AND a competitor whose bundled AI offerings could displace Floatbot's voice/agent-assist layer.
- NICE Ltd: NICE CXone is a major CCaaS platform where Floatbot is AppXchange-listed; NICE is also an emerging competitor with its own Enlighten AI / CXone AI agents, presenting both partnership and competitive overlap.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Floatbot.AI social profiles
Digital presenceFloatbot.AI compliance and trust
Trust signalCompliance4 records
Floatbot.AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
Floatbot.AI leadership team
Management profileNumber of profiles
Profiles4 records
Floatbot.AI funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Floatbot.AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Floatbot.AI
What does Floatbot.AI do?
Floatbot.AI is a SaaS-based enterprise Conversational AI platform that automates voice, chat, SMS, and email interactions for regulated industries. It delivers Voice AI Agents, Digital AI Agents, and AI Agent Assist built on a unified no-code/low-code platform (UNO) supported by proprietary technology including the FloatGPT (VoiceGPT) low-latency LLM, Agent M multi-agent orchestration framework, RAG Cognitive Search, and FloatNEO speech APIs. The platform is purpose-built for insurance, banking, debt collections, healthcare, lending, and BPO customers with pre-trained industry models and pre-integrations to contact center, CRM, and core insurance/banking systems.
Is Floatbot.AI a public or private company?
Floatbot.AI is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Floatbot.AI founded?
Floatbot.AI was founded in 2017. It employs 11 to 50 people.
Where is Floatbot.AI based?
Floatbot.AI is headquartered in Milpitas, United States, in the North America region.
How does Floatbot.AI make money?
Four revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services, platform Usage and licensing.
Who are Floatbot.AI's main competitors?
Direct peers on record are Avaamo, Balto, Interactions Corporation, Cognigy, Cresta, Yellow.ai, Kore.ai and Omilia. Broad incumbents are Genesys and NICE Ltd.
Does Floatbot.AI have an API?
Yes. Floatbot offers an ASR (Speech-to-Text) API through FloatNEO, enabling real-time speech transcription. The platform also provides JSON API integration capabilities for connecting bots across channels, payment integrations, and custom webhook-based workflows. SDKs available for integration with voice channels (Twilio), SMS/text, website chat, Android/iOS apps, Facebook Messenger, WhatsApp, Telegram, Viber, Slack, Genesys, and other platforms. Agent M framework enables natural language-based API calls and connecting to custom data sources. Developer documentation is at floatbot.ai/developers.
What industry is Floatbot.AI in?
Floatbot.AI's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5132 and its SIC code is 7372.