What Text Request does

Text Request is a cloud-based business texting platform headquartered in Chattanooga, Tennessee, founded in 2014 and operating as a private company with 11-50 employees. The platform enables businesses to send and receive SMS and MMS messages from their existing business phone number (landline, VOIP, or toll-free), positioning SMS as a customer engagement channel with stated 98% read rates versus phone and email alternatives. The product surface includes mass texting with merge fields, scheduled messaging and autoresponders, two-way conversations, keywords for opt-in campaigns, MMS for documents and images, a website SMS Chat widget, SMS Review Management for Google and Facebook, SMS Payments (PCI DSS compliant text-to-pay), and a HIPAA-compliant configuration for healthcare. Underlying technology is an API-first cloud platform with RESTful APIs and webhooks for programmable messaging, paired with native iOS and Android apps, a Chrome extension, and Landline Texting that upgrades existing voice numbers without disrupting voice service. Pre-built integrations span HubSpot, Zapier, Square, Clio, MindBody, SharpSpring, Constant Contact, Mailchimp, Angi, QuickBooks, and several field service platforms (Jobber, Field Edge, GoCanvas, NaturalForms, Formstack, Schedule Engine).

The business is a horizontal SaaS sold primarily through a product-led growth motion: self-serve website sign-up with tiered subscription plans, supplemented by sales-assisted live demos for enterprise and API customers. Pricing is quote-based rather than publicly disclosed, billed monthly, with no long-term contracts and white-glove onboarding included in all plans. Customer segmentation is use-case-driven rather than vertical-exclusive, with primary emphasis on service-based businesses (appointment-heavy operations such as healthcare, salons, HVAC, and home services) and lead-generation-focused businesses, plus dedicated attention to franchises, insurance agencies, nonprofits, collections/payments workflows, and developers/ISVs. Named customers span automotive franchise (Ziebart), hospitality (The Moxy Chattanooga Downtown), franchise retail (FASTSIGNS Newark), home services (Mosquito Joe), software (Broadlume), nonprofit (Chattanooga Area Food Bank), healthcare (A Caring Pregnancy Center, Avance Plastic Surgery Institute), salon (Tangerine Salon), HVAC (Joseph Giannone Plumbing, Heating & Air Conditioning), marketing agencies (R&A Marketing, Brand J), and insurance (Healthcare National Marketing). Go-to-market relies on content marketing (industry playbooks, message templates, SEO-driven blog, case studies), email/newsletter, and direct sales, with no disclosed channel partners or international geographic restrictions despite a US headquarters. Leadership comprises co-founders Brian Elrod (CEO), Jamey Elrod (co-founder), and Rob Reagan (CTO); no institutional investors, funding rounds, or revenue figures are disclosed in the source data.

Name

Text Request

Legal name

Text Request

Website

https://textrequest.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Text Request is a cloud-based business texting platform enabling SMBs and enterprises to send and receive SMS/MMS messages from existing business phone numbers. Features include mass texting, scheduling, SMS payments, review management, HIPAA-compliant texting, and a developer API.

Ownership category

akta.pro rank

Product category

Business Texting Software

NAICS

All Other Telecommunications (517810)

SIC

Communications Services, Nec (4899), Services-Prepackaged Software (7372)

akta.pro primary industry

SMS/RCS Messaging Platforms (BPAMACAF)

akta.pro secondary industries

SMS/MMS & Messaging Marketing Services (Text, RCS, WhatsApp/OTT) (MPAAAIAB), Enterprise/Team Messaging (BPAMACAB)

Keywords

• Business texting software
• SMS marketing platform
• Two-way messaging API
• Text-to-pay payments
• Appointment reminder SMS

Headquarters

HQ city

Chattanooga

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription SaaS: Business texting software sold as subscription plans with tiered pricing based on usage limits and features. All plans include white-glove support and onboarding assistance.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Text Request is a cloud-based business texting software platform that enables businesses to send and receive SMS and MMS messages directly from their existing business phone number (landline, VOIP, or toll-free). It supports two-way conversations, mass texting, scheduled messages, autoresponders, text-to-pay payments, review requests, website chat widgets, mobile apps, and developer API integrations, with HIPAA and PCI DSS compliance options.

Product overview

Text Request is a business texting software platform that enables businesses to send and receive SMS and MMS messages from their existing business phone number. The core platform includes mass texting, two-way conversations, scheduling, templates, autoresponders, and keywords for opt-in marketing. Key modules include SMS Chat (website live chat widget for texting), SMS API (programmable messaging for developers), SMS Payments (text-to-pay with PCI DSS compliance), SMS Review Management (Google and Facebook review collection), Mobile Apps (iOS and Android), Chrome Extension, Landline Texting, and HIPAA Compliant Texting for healthcare. The Custom Message (formerly Custom Merge) feature enables personalized bulk messaging via spreadsheet uploads. The platform integrates with CRM systems, marketing automation tools, payment processors, and field service software.

Differentiator

Problem solved

Functional benefit

Products and services

• Text Request Business Texting Software
• SMS API
• SMS Chat
• SMS Payments
• SMS Review Management
• Mobile Apps
• Chrome Extension
• Landline Texting
• Mass Texting
• Templates
• Keywords
• Autoresponder
• HIPAA Compliant Texting
• Custom Message (formerly Custom Merge)

Quantifiable outcome

• Customer NPS scores increased from 59 to 94 within one year of Text Request adoption
• +6 more outcomes

Named customers13 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature11 records

Partnerships

Three partnerships are on record, tiered core.

• HubSpotcoreTechnology or IntegrationPre-built integration allowing users to send and receive text messages inside HubSpot CRM, sync contacts, and trigger automated workflows based on SMS interactions.
• ZapiercoreTechnology or IntegrationIntegration enabling automated workflows between Text Request and thousands of other applications, allowing users to trigger SMS messages based on actions in other tools.
• SquarecoreTechnology or IntegrationIntegration connecting Text Request SMS with Square point-of-sale and payment processing for automated invoice notifications and payment confirmations.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Podium: Podium is a leading SMB messaging and customer interaction platform offering text-based lead capture, review requests, payments, and webchat. It targets the same service-based SMB customer with a comparable use-case bundle (texting + reviews + payments).
• Avochato: Avochato is a business texting and two-way SMS platform built for sales, support, and field-service teams, with comparable features such as mass texting, MMS, integrations, and compliance options for SMB and mid-market customers.
• Salesmsg: Salesmsg is a business SMS platform with two-way conversations, mass texting, automations, and CRM integrations (HubSpot, Salesforce, etc.), directly competing for the same sales/marketing and customer-communication use cases.
• SimpleTexting: SimpleTexting is an SMB-focused SMS marketing platform offering mass texting, keywords, MMS, and integrations. It competes head-to-head with Text Request on marketing campaigns and two-way customer conversations for small businesses.
• TextMagic: TextMagic is a business SMS and two-way messaging service offering SMS marketing, notifications, and an SMS API. It targets a similar SMB and developer base with comparable mass texting and API-first positioning.
• Textedly: Textedly is an SMS marketing platform with mass texting, keywords, autoresponders, and short-code/long-code options aimed at small and mid-sized businesses, overlapping with Text Request's marketing-focused use cases.
• Heymarket: Heymarket is a business texting platform with shared inbox, SMS/MMS, automation, and CRM integrations (Salesforce, HubSpot). It is comparable as a team-based messaging solution for sales and support teams.
• SlickText: SlickText is an SMS marketing and customer engagement platform targeting SMBs with mass texting, loyalty programs, and integrations. It competes directly on the SMS marketing and list-building use cases.

Broad incumbents

• Twilio: Twilio is the dominant cloud communications platform offering Programmable Messaging APIs, including SMS/MMS at global scale. It is a broad incumbent that competes with Text Request's API offering and increasingly its bundled marketing/SMB use cases via Segment and Engage products.
• MessageBird (Bird): Bird (formerly MessageBird) is a global omnichannel communications platform offering SMS, WhatsApp, email, and voice APIs plus marketing automation. It competes as a broader incumbent serving both developer and marketer use cases that overlap with Text Request's.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Text_Request
• Facebookfacebook.com/textrequest
• LinkedInlinkedin.com/company/text-request

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Text Request