Best Practice

What Best Practice does

Best Practice Software, founded in 2004 and headquartered in Bundaberg, Australia, is a privately held healthcare practice management software provider serving more than 6,000 clinics across Australia and New Zealand with an estimated 80% market share among Australian general practitioners. The company is led by founder and director Lorraine Pyefinch and operates with a headcount in the 101–250 range.

The platform is anchored by Bp Premier, an integrated practice management system covering clinical treatment, front office, practice administration, and financial management. It is extended by a portfolio of add-on modules — Best Health Booking (online appointments), Bp Mobile, Bp Comms (SMS), and Bp VIP.net (data extraction) — and by a partner ecosystem of more than 20 third-party integrators spanning payments (TyroHealth), prescribing (eRx), patient engagement (Healthengine, AutoMed), secure messaging (HealthLink, HealthShare), business intelligence (Cubiko, Clinimetrix, CODD, Outcome Health), and AI productivity tools (Lyrebird Health, Avant, Facere, AI Toolii). Training, migration, and go-live services form the services layer. Recent product activity includes the Bp Premier Oxford release and the launch of the Darwin AI chatbot for knowledge-base search.

The revenue model is subscription-based SaaS with quote-based B2B pricing, complemented by training fees, data migration services, and partner-driven distribution. Go-to-market is sales-led, with direct field sales targeting enterprise healthcare networks and inside sales for mid-market and independent practices, executed alongside an active partner referral channel. There is no public revenue, funding history, valuation, or institutional ownership disclosed, and ownership structure is not evidenced in available materials.

Name

Best Practice

Legal name

Best Practice Software

Website

https://bpsoftware.net

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

Best Practice Software provides integrated practice management software — anchored by Bp Premier — to over 6,000 healthcare clinics across Australia and New Zealand, including general practices, allied health, specialist, and enterprise networks, supported by add-on modules and a 20-plus partner integration ecosystem.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Software Publishers (51321), Software Publishers (513210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

Keywords

• Healthcare practice management
• Clinical management software
• Medical software Australia
• GP practice software
• Healthcare appointment booking

Headquarters

HQ city

Bundaberg

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscription: Best Practice Software generates revenue primarily through subscription-based licensing of their practice management software solutions including Bp Premier, Best Health Booking, Bp Comms, and Bp Mobile. The subscription model provides recurring revenue with free phone and email support included.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Best Practice Software develops and supports Bp Premier, a comprehensive clinical and practice management platform for general practitioners and healthcare practices in Australia and New Zealand. The platform integrates clinical treatment, front office staff management, and financial management, and is sold with add-on modules for online booking (Best Health Booking), mobile access (Bp Mobile), and SMS communication (Bp Comms). Revenue is generated through subscription-based licensing of these software solutions, supplemented by training services, data migration services, and a broad third-party partner integration ecosystem.

Product overview

Best Practice Software offers a unified practice management platform designed for healthcare professionals across Australia and New Zealand. The core product is Bp Premier, a comprehensive practice management software for clinical treatment, front office, practice, and financial management. The platform is extended through integrated add-on modules including Best Health Booking (online appointments), Bp Mobile (mobile access), Bp Comms (SMS communication), and Bp VIP.net (data extraction). The company also provides a partner network connecting customers to third-party integrations for analytics, AI productivity tools, prescribing, payments, and patient engagement. Training services include Learn on Demand, Learn the Future, Learn in Practice, and Learn from Experts. Recent AI capabilities include the Darwin AI chatbot for Knowledge Base search, and partnerships with AI vendors like Lyrebird Health for transcription and MedLuma for clinical decision support.

Differentiator

Problem solved

Functional benefit

Brands

• Bp Premier: Practice management software designed by doctors, for doctors. Australia's leading software for clinical treatment, front office staff, practice, and financial management.
• Best Health Booking (BHB)
• Bp Mobile
• Bp Comms

Products and services

• Bp Premier Australia's leading clinical treatment, front office staff, practice, and financial management software, designed by doctors for doctors, used by over 6,000 healthcare clinics in Australia and New Zealand.
• Best Health Booking (BHB) Real-time online appointment management system that reduces admin, minimises no-shows, and gives patients more control over booking their appointments with the practice.
• Bp Mobile Mobile application enabling secure access to appointments, patient records, and patient messages from mobile devices anytime, anywhere.
• Bp Comms Confidential SMS communication module integrated directly into the practice software for sending appointment reminders, recalls, and clinical updates to patients.
• Bp VIP.net Data extraction and research tool for Best Practice practices.
• Darwin AI Chatbot AI-powered chatbot on the Best Practice website that searches the company's Knowledge Base to answer user questions about Bp Premier.
• Data Migration Service Dedicated onboarding and migration support service that ensures secure transfer of patient and practice data when practices switch to Best Practice Software from competitor systems.
• MedLuma AI Clinical Decision Support Integration AI clinical decision support and education platform integrated into Best Practice software, providing embedded clinical evidence support and automated CPD for Australian GPs.
• Learn on Demand Self-paced, video-based practical training resources supporting learning of Best Practice Software any time, anywhere.
• Learn the Future Training sessions covering upcoming Best Practice features, explained by the people behind them.
• Learn in Practice Customised training offering one-on-one or group sessions with customisable curriculums, positioned as a cost-effective training solution plus Go-Live support tailored to practice workflows.
• Learn from Experts Training sessions led by leaders across industry, government, and practice on Best Practice workflows.

Named customers13 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability6 records

Feature6 records

Partnerships

22 partnerships are on record, tiered core.

• Lyrebird HealthcoreTechnology or IntegrationLyrebird Health provides AI transcription services specifically designed for healthcare. Their tool automatically generates relevant medical documentation during the consultation process and integrates directly with Best Practice Software.
• HealthenginecoreTechnology or IntegrationHealthengine is Australia's leading healthcare platform enabling patients to find and book care. They integrate with Best Practice Software for online appointment bookings.
• TyroHealthcoreTechnology or IntegrationTyroHealth provides integrated payment solutions for healthcare practices, seamlessly connecting with Best Practice Software for streamlined billing and payments.
• HealthLinkcoreTechnology or IntegrationHealthLink is Australasia's leading health information network providing secure exchange of referrals, results, and clinical documents directly within Best Practice Software.
• HealthSharecoreTechnology or IntegrationHealthShare is a leading digital health company providing healthcare provider directories and digital health products integrated with Best Practice Software.
• CubikocoreTechnology or IntegrationCubiko provides business intelligence dashboards for general practices, empowering them to understand key practice information and performance metrics through visual dashboards integrated with Best Practice.
• eRxcoreTechnology or IntegrationeRx Script Exchange is Australia's largest prescription exchange service for GPs, pharmacists, and patients, integrated with Best Practice for seamless prescribing workflows.
• AutoMed SystemscoreTechnology or IntegrationAutoMed Systems provides a complete reception, back office, and patient engagement solution designed to improve patient experience and loyalty, integrated with Best Practice.
• Avant Practice SolutionscoreTechnology or IntegrationAvant Practice Solutions provides a secure AI-powered app designed to record and rapidly format transcripts for approval and filing in medical notes, integrated with Best Practice.
• AURA HealthcoreTechnology or IntegrationAURA Health Portal provides online research and clinical tools that facilitate sharing, management, and analysis of data, built on industry leading platforms and integrated with Best Practice.
• ClinimetrixcoreTechnology or IntegrationClinimetrix provides the most complete analytics tool available for medical practices in Australia, enabling detailed business intelligence integrated with Best Practice.
• CODD TechnologiescoreTechnology or IntegrationCODD Technologies provides analytics reporting module with valuable information allowing practices to remain proactive, make informed decisions and improve financial performance, integrated with Best Practice.
• University of Melbourne Department of General PracticecoreStrategic or Co-development PartnerThe University of Melbourne Department of General Practice specialises in co-designed evidence-based health-related research and interventions in primary care, partnering with Best Practice for research and community engagement.
• Doctors Control PanelcoreTechnology or IntegrationDoctors Control Panel creates add-on software enhancements for general practice clinical systems focused on patient preventive care and clinical tools, integrated with Best Practice.
• EvrimacoreTechnology or IntegrationEvrima connects researchers, healthcare professionals, and patients through clinical trial partnerships and technology, integrated with Best Practice for research collaboration.
• Outcome HealthcoreTechnology or IntegrationPOLAR by Outcome Health supports General Practices with tools to visualise and analyse patient data, enabling smart insight-driven decision making integrated with Best Practice.
• Precedence Health CarecoreTechnology or IntegrationPrecedence Health Care assists healthcare practitioners to provide seamless, integrated shared-care plans for complex patients, facilitating collaborative environment and customized care plans integrated with Best Practice.
• MyGPMPtool (MGT)coreTechnology or IntegrationMyGPMPtool resolves complex problems of paperwork handling, documentation burden, time consumption in admin tasks, and MBS compliance for chronic condition management integrated with Best Practice.
• ThinkSmart HealthcoreImplementation/ SI/ Consulting PartnerThinkSmart Health provides specialist IT support, medical software design and development and unique custom applications as a professional services partner for Best Practice.
• AI TooliicoreTechnology or IntegrationAI Toolii provides AI-powered practice growth solutions including medical document upload tools designed to streamline medical document management for healthcare practices, integrated with Best Practice.
• FacerecoreTechnology or IntegrationFacere Smart Admin empowers administrative Healthcare Professionals to focus on patient interaction within the clinic by autonomously handling administrative tasks, integrated with Best Practice.
• MedLumacoreTechnology or IntegrationMedLuma is an Australian-built AI clinical decision support and education platform developed by Medcast, integrated into Best Practice Software for embedded clinical evidence support and automated CPD directly in GP workflows.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Medtech (CGI): New Zealand-headquartered EHR and practice management software used across the Tasman; overlaps with Best Practice in the NZ market where Best Practice also has support teams.

Broad incumbents

• Oracle Health (Cerner): Global healthcare IT incumbent (formerly Cerner) offering ambulatory and acute EHR platforms; comparable as a large-scale incumbent that pressures or partners with regional practice management vendors.
• Epic Systems: Dominant US EHR vendor for hospitals and large ambulatory groups; relevant as a benchmark incumbent whose ambulatory and community-connect strategies could eventually intersect with Best Practice's enterprise network segment.
• athenahealth: Large US-based EHR and practice management vendor serving ambulatory providers; not in Australia but a comparable category leader in cloud-based practice management SaaS that Best Practice is migrating toward.
• Practice Fusion: US cloud-based EHR for independent practices; comparable in targeting small and mid-sized ambulatory practices with a subscription SaaS model, though operating in a different geography.

Direct peers

• Cliniko: Cloud-based practice management software for allied health and specialist clinics, founded in Australia; competes for the same allied health and specialist segments that Best Practice serves alongside its core GP franchise.
• Genie Solutions: Australian specialist and allied health practice management software provider; comparable SaaS-based platform with similar customer segments to Best Practice's specialist and allied health modules.
• MedicalDirector (Alcidion): Direct competitor offering clinical and practice management software to Australian GPs and specialists; now part of Alcidion, overlapping head-to-head with Bp Premier in the same Australian primary-care market.
• Zedmed: Australian practice management and clinical software vendor targeting GPs, specialists and allied health; competes directly with Bp Premier for clinic contracts in Australia.

Emerging players

• Halo Communications / HotDoc: Australian patient engagement and online booking platform integrated with major practice management systems including Best Practice; comparable as an adjacent ecosystem player rather than a direct EHR competitor.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/bestpracticesw

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Best Practice