What Palat Restolabs does

Palat Restolabs, operating as Palat Inc and headquartered in New York City, is a SaaS platform that provides commission-free direct online ordering tools for independent restaurants and food service operators. Founded in 2024, the company serves 2,000+ restaurant customers across 10+ countries and processes 100,000+ orders per month, with the company reporting cumulative commission savings of $4M+ for its customers and an average 30% revenue uplift for restaurants using its platform. Co-founders Sruthi Sekar and Sakthi Vignesh Radhakrishnan lead a team of 11-50 employees.

The platform's core products include direct online ordering, branded restaurant websites, branded mobile apps, delivery management, loyalty programs, analytics dashboards, and QR dine-in ordering. The technology integrates with 100+ third-party providers including Toast for POS, Stripe for payments, and DoorDash Drive and Uber Direct for last-mile delivery, positioning the platform as a hub in the restaurant technology stack. The company also operates a white-label and reseller program that allows third-party agencies and technology partners to distribute the platform under their own brand.

The business model is primarily subscription-based with quote-based pricing, supplemented by one-time licensing fees for branded mobile apps and revenue share through the reseller channel. The customer base is concentrated in SMB independent restaurants but includes enterprise accounts such as Starbucks, Olive Garden, PF Chang's (Aruba), and Papa John's (Ecuador). The company has expanded its vertical targeting to include pizzerias, coffee shops, ghost kitchens, food trucks, and grocers, and has extended geographically into Australia, UAE, and the Caribbean. No external funding rounds have been disclosed.

Name

Palat Restolabs

Legal name

Palat Inc

Website

https://restolabs.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Short description

Palat Restolabs is a commission-free SaaS platform that provides direct online ordering, branded websites, mobile apps, and QR dine-in tools to 2,000+ restaurants across 10+ countries, with a white-label reseller program and 100+ third-party integrations.

Ownership category

akta.pro rank

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Subscription / Platform Fees: Restaurants pay a fixed subscription fee for access to the commission-free ordering platform. The platform offers a 30-day free trial. Pricing is quote-based and not publicly disclosed on the main website. The model replaces third-party marketplace commissions (typically 15–30% per order) with a flat fee, resulting in cost savings for high-volume restaurants.
2. Branded Mobile App (One-Time / Add-On): Restaurants can purchase a fully branded mobile app for iOS and Android as an optional add-on. This is a separate revenue stream from the core platform subscription, targeting restaurants ready to invest in a dedicated mobile customer channel.
3. White-Label / Reseller Program: Agencies and partners can resell or white-label the Restolabs platform to restaurant clients under their own brand, generating recurring revenue for the partner while expanding Restolabs' distribution reach.
4. Professional Services (Onboarding): White-glove onboarding and personalized setup support are offered, including menu configuration, payment gateway connection, and platform customization — potentially as a bundled or add-on service.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Restolabs is a commission-free SaaS restaurant commerce platform that enables independent restaurants to accept direct online orders for delivery, pickup, curbside, and dine-in via branded websites, native iOS/Android mobile apps, QR table ordering, and integrated delivery and loyalty tools. The platform replaces third-party marketplace commissions with a flat subscription fee and provides restaurant operators with 100+ integrations to POS systems, payment gateways, and delivery fleets. A Reseller and White-Label Partner Program extends distribution to agencies and ISVs serving the hospitality sector.

Product overview

Restolabs is a commission-free direct online ordering platform designed specifically for independent restaurants. The platform operates on a core-plus-modules architecture: the Direct Online Ordering platform serves as the foundational product, with optional add-on modules including Branded Website, Branded Mobile App, Delivery Management, Loyalty & Customer Engagement, Real-Time Analytics, and QR Table Ordering. The platform emphasizes customer ownership over marketplace dependency, helping restaurants avoid third-party commissions. Restolabs integrates with 100+ tools including POS systems (Toast, Revel, PAR, Clover), payment gateways (Stripe, Apple Pay, Google Pay), and delivery services (DoorDash Drive, Uber Direct, Tookan). The platform serves 2,000+ restaurants across 10+ countries including the US, UK, Canada, Middle East, and Europe.

Differentiator

Problem solved

Functional benefit

Products and services

• Direct Online Ordering Commission-free direct online ordering platform enabling restaurants to take delivery, pickup, and curbside orders through a fully branded ordering experience, with full control over brand, customers, and revenue.
• Branded Website SEO-optimized, mobile-first restaurant website with custom branding, fast-loading pages, and local search discovery that syncs directly with the ordering system.
• Branded Mobile App Fully branded iOS and Android mobile application with push notifications, saved cards, instant reordering, and built-in loyalty rewards for repeat restaurant customers.
• Delivery Management Delivery management system supporting in-house drivers via Tookan and third-party fleets including DoorDash Drive, Uber Direct, Shipday, Relay, and Lastmile, with map-based zones, delivery radius controls, and live customer tracking.
• Loyalty & Customer Engagement Branded loyalty program with points-based rewards, digital coupons, promo codes, push notifications, and promo banners, with optional integration to Como and Ntouch loyalty platforms.
• Real-Time Analytics Real-time analytics dashboard providing sales, product, order, user, and customer analytics with location and time filters for restaurant performance tracking.
• QR Table Ordering Contactless QR code dine-in ordering system that lets guests scan, browse menus, and order from their table without app downloads, supporting 10+ languages and syncing directly to the kitchen or POS.

Quantifiable outcome

• Restaurants have avoided more than $4 million in marketplace commissions across North America, UK, Europe, and the UAE
• +8 more outcomes

Named customers14 records

Segments10 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

Feature10 records

Partnerships

Nine partnerships are on record, tiered core.

• ToastcoreTechnology or IntegrationPOS integration enabling real-time menu sync, order routing, and payment processing. Restolabs connects with Toast to keep menus, orders, POS, and payments in perfect sync across restaurants using Toast as their point-of-sale system.
• StripecoreTechnology or IntegrationPrimary payment gateway integration. Stripe processes online payments for restaurant orders placed through the Restolabs platform, supporting card transactions and digital wallets.
• DoorDash DrivecoreTechnology or IntegrationIntegration with DoorDash Drive allows restaurants to use DoorDash's delivery fleet for fulfilling orders placed through Restolabs' direct ordering platform — providing a hybrid delivery option alongside in-house delivery.
• Uber DirectcoreTechnology or IntegrationIntegration with Uber Direct enables restaurants to use Uber's delivery network for orders placed through Restolabs, expanding delivery capacity beyond in-house drivers.
• TookancoreTechnology or IntegrationIn-house delivery management integration. Tookan enables restaurants to manage their own delivery drivers, set zones, track orders, and coordinate last-mile delivery directly from Restolabs — without relying on third-party platforms.
• Apple PaycoreTechnology or IntegrationOne-click mobile payment integration enabling customers to pay quickly using Apple Pay on iOS devices, reducing checkout friction and increasing conversion rates.
• Google PaycoreTechnology or IntegrationDigital wallet payment integration allowing Android users to checkout quickly with Google Pay, complementing Apple Pay for a seamless mobile ordering experience.
• RevelcoreTechnology or IntegrationPOS system integration with Revel, enabling restaurants using Revel's platform to sync menus, orders, and payments with Restolabs' ordering system.
• ClovercoreTechnology or IntegrationPOS integration with Clover hardware and software platform, enabling menu synchronization, order routing, and payment processing for Clover-using restaurants.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ChowNow: ChowNow is a commission-free direct online ordering platform for independent restaurants, offering branded websites, mobile apps, and marketing tools — Restolabs' closest direct competitor with the same zero-commission positioning and SMB target customer.
• Owner.com: Owner.com provides an all-in-one restaurant platform including commission-free online ordering, websites, and AI-driven marketing — directly competing with Restolabs in the independent restaurant SaaS ordering space and explicitly named on Restolabs' comparison pages.
• GloriaFood: GloriaFood offers free online ordering and table reservations for restaurants, competing on price-conscious, commission-free ordering — explicitly listed as a competitor on Restolabs' comparison pages.
• Popmenu: Popmenu combines restaurant marketing, online ordering, and guest engagement tools for independent operators — directly overlapping with Restolabs' direct ordering, loyalty, and customer engagement modules and named on Restolabs' comparison pages.
• BentoBox: BentoBox provides restaurant websites with integrated online ordering, marketing, and hospitality tools for independent operators — competing head-to-head with Restolabs on branded website + direct ordering for restaurants and listed on its comparison pages.
• Flipdish: Flipdish offers branded restaurant apps, websites, and self-service kiosks across Europe and beyond — directly comparable to Restolabs on branded mobile apps and direct ordering, with stronger geographic concentration in the UK/Ireland/Europe.
• CloudWaitress: CloudWaitress delivers commission-free online ordering websites and apps to independent restaurants — a directly comparable SMB-focused ordering SaaS competitor explicitly named on Restolabs' comparison pages.

Broad incumbents

• Toast: Toast is a leading restaurant POS and commerce platform whose ordering and digital storefront products overlap with Restolabs — listed as a comparison target and a core POS integration partner for Restolabs.
• Square for Restaurants: Square for Restaurants bundles POS, online ordering, and payments from a major fintech incumbent — explicitly named on Restolabs' comparison pages as a broader incumbent with overlapping SMB restaurant ordering capabilities.
• Doordash: DoorDash is the dominant third-party delivery marketplace whose commissions Restolabs is built to bypass; its DoorDash Drive API also powers Restolabs' hybrid delivery fulfillment — making DoorDash both the primary incumbent competitor and a key infrastructure dependency.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/RestoLabs
• Facebookfacebook.com/restolabs
• LinkedInlinkedin.com/company/restolabs

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Palat Restolabs