Nuacom
Nuacom is a privately held Ireland-based cloud communications SaaS provider founded in 2009, offering cloud VoIP phone systems, call center software, and AI call analytics to over 25,000 users across 15,000 SMB, mid-market, and contact center customers in Ireland, the UK, and the US.
- Company typePrivate
- Founded2009
- HeadquartersMaynooth, Ireland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Nuacom does
Nuacom is a privately held cloud communications provider founded in 2009 and headquartered in Maynooth, Ireland, that delivers a unified business phone system (VoIP/Cloud PBX) and call center software as a hosted SaaS platform to small businesses, mid-market companies, and contact centers. The platform is delivered through desktop and mobile softphone applications, a web user portal at app.nuacom.com, and optional VoIP hardware (deskphones and headsets), and is operable without on-premise infrastructure; supporting infrastructure sits in data centers with a stated 99.999% uptime SLA. As of disclosed reporting, the platform supports 25,000+ active users across 15,000 global clients and provides local number activation in 60+ countries, with dedicated regional operations in Ireland, the United Kingdom, and the United States.
The product surface centers on core telephony features (IVR, auto dialer, call recording, six configurable ring strategies, skills-based routing, time-based routing, missed-call follow-up, voicemail-to-email, business SMS, call queues, live wallboard, and live call monitoring) and a separately monetized AI layer (Nuacom AI at $9/user/month) that provides call transcription, conversation summarization, sentiment/emotion analysis, keyword tracking, talk-time indicators, and email recaps across both audio and text modalities. In 2025, the company added a native WhatsApp Business integration, unifying WhatsApp messaging into the same agent workspace as voice and SMS. The platform integrates natively with 16+ third-party systems including HubSpot, Salesforce, Zoho, Pipedrive, GoHighLevel, Odoo, Zendesk, Microsoft Teams, Slack, and Zapier, plus vertical-specific connectors such as Bullhorn (recruiting), Keap (small business CRM), and Datto (MSP/PSA). It holds ISO 27001 certification via Amtivo.
Nuacom monetizes primarily through recurring per-user-per-month subscriptions: an Unlimited tier at €19/user/month (annual) or €25 (30-day rolling), an Enterprise tier at €25/user/month (annual) or €35 (30-day rolling) adding Live Wallboard, live coaching, queue callback, and wrap-up time, plus a Custom "Build Your Own" tier and a custom-priced Contact Center plan typically on multi-year contracts. Incremental recurring revenue is generated through additional phone numbers ($5/mo each), the Nuacom AI add-on ($9/user/month), and Fax2Email ($15/mo). The go-to-market motion is hybrid: product-led growth for SMBs via a 14-day free trial, transparent online pricing, and self-serve portal signup; inside/enterprise sales for larger deployments and Contact Center deals requiring custom pricing; and a partner program for resellers and referral partners. Sales and marketing rely on content marketing (blog, comparison articles against Aircall and Dialpad), SEO, CRM marketplace presence, and strong review-platform positioning (G2 EMEA Small Business VoIP Leader, 4.7-4.9 ratings across G2/Capterra/GetApp/Google). The company has no disclosed funding rounds, no parent company, no subsidiaries, and no M&A activity in the source materials.
Nuacom firmographics
Firmographics- Name
- Nuacom
- Legal name
- NUACOM
- Website
- https://nuacom.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Nuacom is a privately held Ireland-based cloud communications SaaS provider founded in 2009, offering cloud VoIP phone systems, call center software, and AI call analytics to over 25,000 users across 15,000 SMB, mid-market, and contact center customers in Ireland, the UK, and the US.
- Ownership category
- akta.pro rank
Nuacom industry classification
Industry- Product category
- Cloud Communications (UCaaS / Cloud PBX)
- NAICS
- Telecommunications (517), Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171), All Other Telecommunications (517810), Telephone Apparatus Manufacturing (33421)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), VoIP Access & ITSP Services (HDAIAHAD), Voice Assistants & Voice UI (VUI) (HDAAAFAD), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where Nuacom is headquartered
LocationHeadquarters
- HQ city
- Maynooth
- HQ country
- Ireland
- HQ region
- Europe
Offices3 records
Markets served
Nuacom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Cloud Phone System Subscription: Nuacom generates revenue primarily through recurring per-user-per-month subscription fees for its cloud VoIP phone system. Plans are tiered (Unlimited, Enterprise, Custom) with varying feature sets. Subscriptions are available on 30-day rolling contracts or annual plans with discounted rates. Add-on features (AI, Fax2Email, IVRPay) generate additional recurring revenue.
- Call Center Software Subscription: Contact Center plan with custom pricing for businesses requiring advanced contact center solutions including sophisticated call routing, queue management, live monitoring, and analytics. Revenue generated via per-user recurring subscription with custom pricing based on requirements.
- Additional Phone Numbers: Revenue from additional phone numbers beyond the free number included in each plan, charged at $5/mo per additional number.
- Nuacom AI Add-on: AI features (call transcription, summaries, emotion tracking, keyword trackers, email recap) available as a paid add-on at $9/mo per user, generating incremental recurring revenue from existing subscribers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Business Communication - Unlimited Plan: Core VoIP features for teams starting at 2 users |
| Subscription | Annual | Business Communication - Enterprise Plan: Advanced features with live coaching and wallboard |
| Subscription | Monthly | Business Communication - Custom Plan: Build Your Own Package |
| Subscription | Multi-year contract | Contact Center Plan: Advanced call center solutions with custom pricing |
| Subscription | Monthly | Add-on: Nuacom AI |
| Subscription | Monthly | Add-on: Fax2Email |
| Unit Pricing | Monthly | Additional Phone Numbers |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Nuacom product offering
Product offeringCore offering
Nuacom provides a cloud-based VoIP business phone system (Cloud PBX) and call center software delivered as a hosted unified communications platform. The core offering includes call routing, IVR, call recording, analytics, AI-powered call intelligence, and native integrations with major CRMs and helpdesks, accessible via desktop softphone, mobile app, web browser, or VoIP deskphone.
Product overview
Nuacom offers a cloud-based unified communications platform built around a Business Phone System (VoIP/Cloud PBX) and Call Center Software. The core platform is complemented by multiple delivery channels: Desktop Softphone App, Mobile App, User Portal, and Deskphones & Headsets. AI capabilities are delivered through the Nuacom AI module, providing call analysis, transcription, summaries, emotion detection, and action item extraction. Additional features include IVR, Auto Dialer, Call Recording, Business SMS, Voicemail to Email, WhatsApp Business integration, Live Call Wallboard, and Call Analytics. Specialized solutions target Sales Teams, Customer Service Teams, and Remote Work scenarios. The platform integrates natively with major CRMs (HubSpot, Salesforce, Zoho, Pipedrive, GoHighLevel, Odoo) and collaboration tools (Microsoft Teams, Slack, Zendesk, Zapier).
Differentiator
Problem solved
Functional benefit
Brands
- Nuacom AI: AI-powered call analysis feature including call transcription, summaries, emotion tracking, keyword trackers, and action items.
- Nuacom Contact Center
Products and services
- Business Phone System Cloud-based VoIP business phone system providing call routing, IVR, call recording, analytics, and team collaboration features for unified business communications across SMBs and enterprises.
- Call Center Software Comprehensive call center solution for managing inbound and outbound communications with call queuing, routing, recording, analytics, live wallboard, queue callback, wrap-up time, and CRM integrations. Priced via custom sales quote.
- Nuacom AI AI-powered intelligence add-on that enhances sales and customer support efforts with smart call insights including transcription, summaries, emotion/sentiment analysis, keyword tracking, automatic action items, talk time indicators, and email recap.
- Desktop Softphone App
- Mobile Softphone App Mobile softphone application providing team members with mobility to make and receive business calls from smartphones anywhere with simultaneous ringing and call forwarding.
- User Portal User-friendly web dashboard for managing the business phone system, including call logs, voicemails, settings, and team administration. Login at app.nuacom.com.
- Deskphones and Headsets VoIP-compatible hardware including deskphones and headsets for enhanced call clarity and team productivity, distributed as part of the Nuacom offering.
- WhatsApp in NUACOM WhatsApp Business integration providing a centralized hub for teams to promote, sell, and support customers via the world's #1 messaging app within the Nuacom platform.
Quantifiable outcome
- 78% of buyers choose the first company that responds — missed calls represent immediate lost revenue and competitive disadvantage
- +3 more outcomes
Companies that use Nuacom
Customer profileNamed customers10 records
Segments10 records
Ideal customer profiles3 records
Nuacom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability6 records
Feature15 records
Nuacom partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- HubSpotcoreNative CRM integration enabling automated call logging, contact management, and workflow triggers. HubSpot CRM integration included in the Unlimited plan at no additional cost. Allows sales teams to record call updates and access customer data within HubSpot.
- SalesforcecoreNative Salesforce integration for automated call logging, customer data synchronization, and CRM workflow automation. Available as part of Nuacom's integration ecosystem.
- ZohocoreNative Zoho CRM integration for automated call logging and contact management within the Zoho ecosystem.
- PipedrivecoreNative Pipedrive CRM integration enabling call tracking and activity logging within the Pipedrive sales platform.
- GoHighLevelcoreNative GoHighLevel integration for call tracking, SMS, and marketing automation within the GoHighLevel platform.
- Microsoft TeamscoreNative Microsoft Teams Phone Integration enabling enterprise calling capabilities within the Teams environment. Part of Nuacom's positioning as enhancing Microsoft Teams with enterprise calling functionality.
- ZendeskcoreNative Zendesk Support integration for helpdesk ticketing, customer interaction logging, and support workflow automation.
- ZapiercoreZapier integration enabling automated workflows across 16+ applications via no-code connector. Allows non-technical users to connect Nuacom with hundreds of other tools without manual integration development.
- WhatsApp BusinesscoreWhatsApp Business integration providing a centralized hub for teams to promote, sell, and support customers via WhatsApp within the Nuacom platform. Positioned as a major product feature.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Nuacom competitors and assessment
Company assessmentDirect peers
- Aircall: Aircall is a Paris-based cloud-based phone system focused on SMBs and mid-market with similar CRM integrations and per-user subscription pricing. Nuacom explicitly compares itself against Aircall on its website and is positioned as a lower-cost alternative with stronger transparent pricing.
- Dialpad: Dialpad is a VC-backed AI-powered business communications platform offering cloud phone, contact center, and AI transcription/summaries. Nuacom explicitly competes against Dialpad, with comparable AI call intelligence features and overlapping SMB-to-enterprise customer segments.
- Nextiva: Nextiva is a US-based cloud communications provider offering VoIP, contact center, and CRM-like productivity tools for SMBs and mid-market. It is a direct competitor in the cloud phone / contact center category targeting similar buyer profiles and use cases as Nuacom.
- CloudTalk: CloudTalk is a Slovakia-based cloud phone system built for sales and customer support teams with strong CRM integrations and outbound calling focus. It targets the same SMB/mid-market customer base and competes on transparent per-user pricing similar to Nuacom.
Broad incumbents
- RingCentral: RingCentral is a public, large-scale UCaaS provider offering cloud phone, contact center, and messaging across global markets. It serves the same customer profile (SMB through enterprise) as Nuacom but at significantly larger scale and with broader feature set and geographic reach.
- Zoom (Zoom Phone): Zoom Phone is the cloud telephony offering from Zoom, bundled with the broader Zoom Workplace collaboration platform. It competes with Nuacom across SMB and enterprise buyers and benefits from massive existing Zoom meeting install base.
- 8x8: 8x8 is a public UCaaS and CCaaS provider combining cloud phone, contact center, and video for SMBs through large enterprise. It overlaps Nuacom's contact center and SMB voice offerings while operating at significantly larger scale with global presence.
- GoTo Connect: GoTo Connect (formerly Jive) is a cloud-based VoIP/UCaaS offering from GoTo (LogMeIn successor) targeting SMBs and mid-market with bundled phone, meeting, and messaging. It competes directly with Nuacom in the SMB cloud phone segment.
- Microsoft Teams Phone: Microsoft Teams Phone is the telephony capability within Microsoft Teams, bundled into Microsoft 365 plans and increasingly offered as a direct replacement for standalone UCaaS. Nuacom even markets a native Teams Phone integration, highlighting how central Teams Phone is to the competitive landscape.
Emerging players
- JustCall: JustCall is an emerging cloud phone and SMS platform for sales and support teams with strong CRM integrations (HubSpot, Salesforce, Pipedrive). It targets a similar SMB sales/support buyer profile as Nuacom and overlaps on feature set including AI capabilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Nuacom social profiles
Digital presenceNuacom compliance and trust
Trust signalCompliance1 record
Nuacom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nuacom leadership team
Management profileNumber of profiles
Profiles3 records
Nuacom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nuacom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nuacom
What does Nuacom do?
Nuacom provides a cloud-based VoIP business phone system (Cloud PBX) and call center software delivered as a hosted unified communications platform. The core offering includes call routing, IVR, call recording, analytics, AI-powered call intelligence, and native integrations with major CRMs and helpdesks, accessible via desktop softphone, mobile app, web browser, or VoIP deskphone.
Is Nuacom a public or private company?
Nuacom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Nuacom founded?
Nuacom was founded in 2009. It employs 51 to 100 people.
Where is Nuacom based?
Nuacom is headquartered in Maynooth, Ireland, in the Europe region.
How does Nuacom make money?
Four revenue lines are on record. Cloud Phone System Subscription is the primary driver. The others are call Center Software Subscription, additional Phone Numbers and nuacom AI Add-on.
Who are Nuacom's main competitors?
Direct peers on record are Aircall, Dialpad, Nextiva and CloudTalk. Broad incumbents are RingCentral, Zoom (Zoom Phone), 8x8, GoTo Connect and Microsoft Teams Phone. JustCall is listed as an emerging player.
Does Nuacom have an API?
Yes. Nuacom offers API documentation accessible at api.nuacom.ie for developers to build integrations and automations with the platform. Developer documentation is at api.nuacom.ie.
What industry is Nuacom in?
Nuacom's product category is Cloud Communications (UCaaS / Cloud PBX). Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 517 and its SIC code is 4813.