SecurityTrax
SecurityTrax is a cloud-based SaaS platform combining CRM, ERP, and business intelligence, built for security and interactive service providers (alarm dealers and monitoring companies). It operates as a subsidiary of Alarm.com with deep integrations to central stations, equipment vendors, and credit bureaus.
- Company typePrivate
- Founded2004
- HeadquartersVienna, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What SecurityTrax does
SecurityTrax is a cloud-based SaaS platform that combines CRM, ERP, and business intelligence capabilities, purpose-built for security and interactive service providers. Its modules cover the full operational lifecycle — lead and customer management, technician scheduling and inventory, financial tracking, productivity tools, and data-driven reporting — and it offers a RESTful API following json:api specifications for custom integrations. The platform is marketed as 'an Alarm.com Company,' indicating it operates as a wholly owned subsidiary of Alarm.com Incorporated, with native integration into the Alarm.com Partner Portal (single sign-on, real-time lead and task syncing, equipment linking, Mobile App Pay). Backend infrastructure is hosted in the Alarm.com Data Center with PCI Level 3, SOC 2, and HIPAA compliance.
The company monetizes via quote-based monthly subscription pricing with optional add-ons such as QuickBooks Online integration. Its go-to-market blends direct enterprise sales (dedicated account manager, 'Train the Trainer' onboarding) with self-service signup for mid-market accounts. Customer segments are vertical: primarily independent alarm dealers and security service providers operating across North America, with named enterprise relationships including ADT, Telus SmartHome Security (Canada), Guardian Protection Services, and COPS Monitoring. SecurityTrax maintains a deep ecosystem of 20+ monitoring company integrations, 8+ equipment vendor integrations, credit bureau connectivity (Equifax, TransUnion), payment gateways (NMI), and e-signature (DocuSign, PandaDoc) and SMS (Twilio) extensions.
SecurityTrax ships product updates on a documented two-week release cadence and is headquartered in Tysons, Virginia, with a headcount in the 11-50 range. No public funding, M&A history, or independent ownership structure is evidenced; the company is positioned as a strategic vertical product line within Alarm.com's broader dealer services portfolio.
SecurityTrax firmographics
Firmographics- Name
- SecurityTrax
- Legal name
- SecurityTrax LLC
- Website
- https://securitytrax.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SecurityTrax is a cloud-based SaaS platform combining CRM, ERP, and business intelligence, built for security and interactive service providers (alarm dealers and monitoring companies). It operates as a subsidiary of Alarm.com with deep integrations to central stations, equipment vendors, and credit bureaus.
- Ownership category
- akta.pro rank
Where SecurityTrax is headquartered
LocationHeadquarters
- HQ city
- Vienna
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
SecurityTrax business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- SaaS Subscription Platform: Cloud-based platform subscription for security and interactive service providers to manage all critical operational tasks including leads, customers, technicians, inventory, financial tracking, and reporting
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quote-based enterprise pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
SecurityTrax product offering
Product offeringCore offering
SecurityTrax is a cloud-based SaaS platform built specifically for security and interactive service providers, combining CRM, ERP, and Business Intelligence capabilities in a single system. It manages the full customer lifecycle including lead and customer management, technician and inventory scheduling, financial tracking, productivity workflows, and reporting, with deep native integration to the Alarm.com ecosystem and central station monitoring partners.
Product overview
SecurityTrax is a unified cloud-based platform for security and interactive service providers that combines CRM, ERP, and Business Intelligence capabilities with an expanding Web Services library. The core SecurityTrax Platform includes integrated modules for Leads & Customer Management, Technicians & Inventory Management, Financial Tracking, Company Productivity Tools, and Data-Driven Decisions & Reporting. The platform offers specialized features like Scheduling Profiles (with Slots and Users Scheduler options), native Alarm.com Integration, Workflows automation, and an optional QuickBooks Online add-on. A RESTful API enables custom integrations, with tools including API Explorer and User Defined Fields support.
Differentiator
Problem solved
Functional benefit
Products and services
- SecurityTrax Platform Cloud-based SaaS platform combining CRM, ERP, and Business Intelligence components with an expanding Web Services library. Provides business owners, office staff, and technicians with real-time tools to manage daily workflows and enable data-driven decisions across the security and interactive service industry.
- SecurityTrax API RESTful API following json:api specifications enabling custom integrations with customer management, leads, work orders, appointments, and equipment data. Features integrator key authentication, staging and production environments, and developer tooling.
- User Defined Fields (UDFs) API capability allowing developers to create custom fields to store additional data on customers and leads with site-specific configurations, sold as part of the SecurityTrax API offering.
- QuickBooks Online Integration Optional add-on integration for QuickBooks Online accounting software that eliminates redundant data entry by sending invoices, payments, refund receipts, and credit memos to QuickBooks Online.
Quantifiable outcome
- PCI Level 3, SOC2, and HIPAA compliant backend infrastructure for secure data handling
- +1 more outcomes
Companies that use SecurityTrax
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles1 record
SecurityTrax technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration28 records
Feature6 records
SecurityTrax partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core, major and minor.
- Alarm.comcoreParent company and primary integration partner. SecurityTrax is an Alarm.com Company. Provides seamless single sign-on access to Alarm.com Partner Portal including Mobile Tech and Remote Toolkit, real-time syncing of leads, tasks, and upsell opportunities, and equipment linking capabilities.
- ADTcoreMajor monitoring company with extensive dealer integration. SecurityTrax provides ADT-specific workflows, pre-check features, equipment mapping, and account creation capabilities for ADT dealers.
- Telus SmartHome SecuritycoreCustom built solutions for Telus Smarthome Security dealers across Canada. Includes ability to run credit checks and automatic data synchronization with Telus platform.
- QuickBooks OnlinecoreAccounting integration allowing elimination of redundant data entry. Invoices, payments, refund receipts, and credit memos can be sent individually or in bulk to QuickBooks Online. Optional add-on required.
- NMI (Payment Gateway)coreMerchant services integration for capturing and processing credit card and ACH payment information securely stored in the platform.
- DocuSignmajorElectronic document integration for creating and managing professional documents, eContracts, and digital signatures using existing or custom templates.
- TwiliomajorSMS messaging integration allowing unlimited dynamic templates to easily send messages to leads or customers.
- United Central Control (UCC)majorCentral station integration enabling effortless customer creation within UCC account. Features include contact info push, zone synchronization, and account management capabilities.
- Guardian Protection ServicesmajorMonitoring company integration with file upload capability and Auto Pay functionality for connected customer records.
- Security PartnersmajorCentral station integration for maximizing operational efficiencies. Includes automatic data synchronization and account management capabilities.
- EquifaxmajorCredit bureau integration for quickly requesting and storing credit report data without additional data entry.
- TransUnionmajorCredit bureau integration for quickly requesting and storing credit report data without additional data entry.
- Monitoring Companies (20+)coreExtensive integration network including: AAA/A3 Smart Home, A.P.I. Monitoring, Affiliated Monitoring, Alarm Central, Alert 360, All American Monitoring, American Two-Way, Avantguard, Brinks, CMS, COPS Monitoring, Dynamark, ESC Central, Legacy Security Services, Rapid Response. Push customer data to central station accounts directly from within SecurityTrax.
- Equipment Vendors (8+)coreEquipment vendor integrations including ADI, Alarm.com, Anixter, eDist Security, Qolsys, Tech Data, The Stock Market, Wave Electronics. Direct order submission to fulfillment departments of industry leading equipment providers.
- CanvassminorDoorknocking integration partner for streamlining sales process through existing integrations with door-to-door sales tools.
- SalesRabbitminorDoorknocking integration partner for streamlining sales process through existing integrations with field sales enablement tools.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
SecurityTrax competitors and assessment
Company assessmentDirect peers
- SedonaOffice: Vertical SaaS for security alarm and integration dealers combining CRM, ERP, accounting, service scheduling, and recurring billing - the same core scope as SecurityTrax, sold to the same end customers.
- Bold Group: Provides monitoring and dealer-management software (Manitou/BoldNet) used by central stations and security dealers for accounts, billing, and service; directly overlaps with SecurityTrax in the same vertical.
- DICE Corporation: Provides Matrix central-station software and dealer tooling used throughout the alarm industry; one of the most widely deployed security-industry software platforms and a direct competitor to SecurityTrax's monitoring-integrations layer.
- Cango Software Solutions: Offers CANGO SI, an enterprise management system that combines CRM, ERP, and service workflows purpose-built for security alarm and integration companies; competes head-on with SecurityTrax for the same dealer customers.
- Perennial Software: Long-standing provider of accounting, service, and operations software for alarm/security dealers; a legacy vertical peer whose installed base competes directly against SecurityTrax's modern cloud platform.
- MAS (MasterMind Alarm Software): Alarm-industry management software for central stations and dealers covering accounts, service, and monitoring; also listed as a SecurityTrax partner today, illustrating the head-to-head competitive dynamic in the same vertical.
Broad incumbents
- ServiceTitan: Major field-service management SaaS for trades (HVAC, plumbing, electrical). Does not serve the security vertical natively but competes for the scheduling/inventory/CRM workflows SecurityTrax provides to security dealers.
- Salesforce Service Cloud / Field Service: Generic cloud CRM and field-service platform adopted by some large security enterprises; offers overlapping capabilities but lacks SecurityTrax's deep, native monitoring-station and alarm-industry integrations.
- Jobber: Cloud field-service and CRM SaaS focused on small-trade contractors; competes for CRM/scheduling/dispatch workflows in mid-market accounts that overlap with SecurityTrax's SMB dealer footprint.
- HubSpot Operations Hub: Generic CRM, automation, and reporting SaaS widely used by SMBs; a possible substitute for SecurityTrax's reporting and basic CRM modules among dealers without specialized security-industry needs.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
SecurityTrax social profiles
Digital presenceSecurityTrax compliance and trust
Trust signalCompliance5 records
SecurityTrax financial estimates
Financial estimateRevenue estimate
Valuation estimate
SecurityTrax leadership team
Management profileNumber of profiles
SecurityTrax funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SecurityTrax M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SecurityTrax
What does SecurityTrax do?
SecurityTrax is a cloud-based SaaS platform built specifically for security and interactive service providers, combining CRM, ERP, and Business Intelligence capabilities in a single system. It manages the full customer lifecycle including lead and customer management, technician and inventory scheduling, financial tracking, productivity workflows, and reporting, with deep native integration to the Alarm.com ecosystem and central station monitoring partners.
Is SecurityTrax a public or private company?
SecurityTrax is a private company. It is classified as corporate owned and is currently operating.
When was SecurityTrax founded?
SecurityTrax was founded in 2004. It employs 11 to 50 people.
Where is SecurityTrax based?
SecurityTrax is headquartered in Vienna, United States, in the North America region.
How does SecurityTrax make money?
One revenue line is on record: saaS Subscription Platform.
Who are SecurityTrax's main competitors?
Direct peers on record are SedonaOffice, Bold Group, DICE Corporation, Cango Software Solutions, Perennial Software and MAS (MasterMind Alarm Software). Broad incumbents are ServiceTitan, Salesforce Service Cloud / Field Service, Jobber and HubSpot Operations Hub.
Does SecurityTrax have an API?
Yes. SecurityTrax offers a RESTful API following json:api specifications. The API enables developers to integrate with customer management, leads, work orders, appointments, and equipment data. Authentication uses integrator keys (X-SecurityTrax-IntegratorKey header) and bearer tokens (temporary tokens expiring after 10 minutes, or permanent Personal Access Tokens). Supports staging and production environments with company-specific endpoints. Provides filtering, sorting, pagination, and include parameters for data queries. Features an API Explorer tool for both environments and Postman collections with environment templates for testing. Developer documentation is at api-docs.staging.securitytrax.com/sandbox.