EKM Global
EKM Global is a UK-based software company that develops the EKM Insight managed print services platform, providing vendor-neutral device monitoring, predictive consumables ordering, meter billing reconciliation, and ERP/CRM integrations for channel partners, distributors, and enterprise customers across more than 110 regions worldwide.
- Company typePrivate
- Founded2001
- HeadquartersWarminster, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What EKM Global does
EKM Global Limited is a UK-headquartered software company founded in 2001 that develops and licenses managed print services (MPS) middleware through its flagship EKM Insight platform. The platform orchestrates the print services ecosystem by combining a self-healing Data Collection Agent (DCA), cloud-based monitoring, AI-driven predictive consumables ordering, automatic meter billing reconciliation, and a bi-directional Insight API that integrates with ERP, CRM, procurement, and ITSM systems (SAP, Salesforce, ServiceNow, ConnectWise, Autotask, Microsoft Dynamics, Oracle). It is vendor-neutral, supporting devices from any manufacturer, with native integrations for HP Smart Device Services and Epson Remote Services, and a proprietary IMACD triangulation system for validating device lifecycle events.
The company monetizes the platform through monthly software subscriptions, an unlimited OEM/white-label licensing model, hardware appliance sales (mpsGO devices), and BPO service delivery. Since December 2021, EKM Global has operated as a wholly owned subsidiary of TD SYNNEX (formerly Tech Data, Fortune 500 No. 90), maintaining its own legal entity and brand while leveraging TD SYNNEX's global distribution through the OpenMPS partner program. Operations span 110+ regions via thousands of accredited service providers and channel partners, including Predictive Insight (US/Canada), Happen Business (ANZ, rebranded as Happen EKM), ISN Partners and Norika (Europe), and TD SYNNEX globally. The company's R&D is based in Warminster, UK, with group operations in Basingstoke.
In 2024, EKM Global completed a strategic refocus to operate exclusively in MPS and MPS software delivery after its prior TAS subscription services were absorbed into TD SYNNEX, freeing resources for testing and security. The platform processes more than 70 billion pages annually across its installed base and holds an extensive security and compliance portfolio including Cyber Essentials, HIPAA, ISO 27017, SOC 2 Type II, NIST CSF 2.0 alignment, and Managed Print Certified + Security Accreditation, positioning it for regulated-vertical and Fortune 500 enterprise deployments.
EKM Global firmographics
Firmographics- Name
- EKM Global
- Legal name
- EKM Global Limited
- Website
- https://ekmglobal.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- EKM Global is a UK-based software company that develops the EKM Insight managed print services platform, providing vendor-neutral device monitoring, predictive consumables ordering, meter billing reconciliation, and ERP/CRM integrations for channel partners, distributors, and enterprise customers across more than 110 regions worldwide.
- Ownership category
- akta.pro rank
EKM Global industry classification
Industry- Product category
- Managed Print Services Software
- NAICS
- Printing and Related Support Activities (323), Computer Systems Design Services (541512)
- SIC
- Service Industries For The Printing Trade (2790), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Managed Print Services (MPS) & Fleet Support (Copiers/Printers, Supplies, Maintenance, Cost Control) (EDAEAJAJ)
- akta.pro secondary industries
- Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE)
Keywords
Where EKM Global is headquartered
LocationHeadquarters
- HQ city
- Warminster
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
EKM Global business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales, Supply Chain
Revenue model
- MPS Software Subscription: EKM Insight is offered on a monthly subscription basis for managing print services. The subscription model allows customers to access the full platform including monitoring, analytics, reporting, and integrations without large capital investments.
- Managed Print Services Delivery: EKM provides BPO services where service providers collect income while EKM handles the operational heavy lifting including monitoring, billing, and supply chain management.
- OEM/White Label Licensing: Unlimited OEM license model allowing manufacturers and distributors to white label EKM platforms. Larger deployments can include rebranding of the entire platform including endpoint client DCAs and optional mpsGO appliance modules.
- Hardware Appliance Sales: Sale of dedicated mpsGO hardware appliances - small, self-contained secure dedicated DCA devices with pass-through connectivity that attach to printers or MFPs for sites where traditional DCA installation would be problematic.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | EKM Insight monthly subscription for businesses to monitor, manage, and have equipment and consumables supplied |
Go-to-market motion3 records
Distribution channels7 records
Marketing channels8 records
EKM Global product offering
Product offeringCore offering
EKM Global develops and licenses EKM Insight, a modular managed print services (MPS) software platform that orchestrates the entire print services ecosystem through automation, advanced analytics, and integrations. The platform enables OEMs, resellers, service providers, and corporate enterprises to monitor multi-vendor print fleets, automate consumables replenishment, reconcile meter billing, manage asset lifecycles, and integrate print operations with ERP, CRM, and ITSM systems via the Insight API. EKM also sells the mpsGO hardware appliance and offers white-label/OEM licensing of the platform.
Product overview
EKM Global offers a modular, platform-plus-modules MPS software architecture centered on the EKM Insight platform. The core EKM Insight middleware orchestrates the entire print services ecosystem through automation, analytics, and integrations. Key modules include the Data Collection Agent (DCA) for device monitoring (available as software agent or mpsGO hardware appliance), HP Smart Device Services integration for HP fleet management, the Insight API for ERP/CRM/ITSM connectivity, and click2buy/click2subscribe for as-a-Service subscription management. The platform is available in variants for Service Providers (with white-label/OEM licensing), Corporate Enterprise, and HP Smart Device Services. Supporting capabilities include PrintReleaf sustainability integration, BPO services, and TCO assessment tools. The company operates globally with distribution partners including TD SYNNEX, Predictive Insight (USA), and Happen Business (ANZ/Jim2).
Differentiator
Problem solved
Functional benefit
Products and services
- EKM Insight
Quantifiable outcome
- Approximately 30% of total spend on hard copy equipment, consumables and service is inefficiencies that EKM Insight can reduce
- +2 more outcomes
Companies that use EKM Global
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
EKM Global technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability6 records
Feature7 records
EKM Global partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- EpsoncoreIntegration partnership bringing Epson Remote Services (ERS) into the EKM Global Insight platform. Users can access fleet service data and alerts alongside print management information, simplifying processes for channel partners and dealers. ERS provides advanced remote diagnostics for Epson business inkjet devices.
- Supplies NetworkminorPartnership enabling mutual resellers to leverage Predictive Insight's Data Collection Application powered by EKM Global alongside Supplies Network's mpsSELECT array of services for managing print environments.
- Happen BusinesscoreExclusive Australian and New Zealand distributor of EKM Insight (regionally rebranded as Happen EKM). Integration with Jim2 ERP software provides accurate invoice-ready meter billing, real-time consumable visibility, and enhanced supply-chain processing.
- PrintReleafcorePartnership for environmental sustainability integration. EKM Insight uses the PrintReleaf API to push customer page counts daily, which PrintReleaf totals monthly, equates to forest impact measured in trees, and issues Certificate of Reforestation certifying paper consumption has been reforested.
- Predictive InsightcoreUS and Canada distributor for EKM Global, bringing EKM print and fleet management software to the North American market. Founded by print industry veterans Edward McLaughlin and Shawn Cashmark. Operates from Caldwell, ID.
- ISN PartnersminorEuropean distribution partner providing advanced print management software and services through local representatives who understand regional market and business culture.
- NorikaminorEuropean partner enabling businesses to access IT as a service, providing cloud computing and managed services including EKM print management solutions.
- HPcoreHP Smart Device Services (SDS) integration within EKM Insight for remote management of HP printers and multifunction devices. Enables remote diagnostics, troubleshooting, and proactive fleet management through machine learning predictions.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
EKM Global competitors and assessment
Company assessmentDirect peers
- PrintFleet: PrintFleet provides fleet management and managed print services software to dealers and resellers worldwide. It is one of the closest direct competitors to EKM Insight, serving a similar channel-led MPS model with device monitoring and automated supplies replenishment.
- PaperCut: PaperCut is a widely deployed print and document management software vendor with MF and NG products used by SMBs, education, and enterprises globally. It overlaps directly with EKM Insight in MPS, secure printing, and consumables automation.
- Y Soft (SafeQ): Y Soft offers the SafeQ enterprise print management platform, a direct competitor to EKM Insight for large enterprises. Both target multi-vendor environments with secure print release, pull printing, and MPS workflow automation.
- Pharos Systems: Pharos provides enterprise print management and secure print solutions (Pharos Blueprint, Uniprint) used by large organizations and higher education. It competes with EKM on enterprise MPS, secure release, and cost-control analytics.
- LRS (Levenger Roe & Sharman): LRS offers VPSX output management and print stream software for enterprise and mainframe environments. It overlaps with EKM Insight in mission-critical print routing, secure output, and multi-platform device management.
Broad incumbents
- HP (Smart Device Services / MPS): HP is the dominant office-printer OEM and offers its own cloud-native MPS layer via HP Smart Device Services and HP MPS. While EKM integrates with HP SDS, HP itself competes broadly in the same MPS space, especially when selling bundled hardware-plus-services contracts to enterprises.
- Epson (Remote Services): Epson offers Epson Remote Services (ERS) and its own Managed Print Services for business inkjet fleets. EKM integrates ERS within EKM Insight, but Epson also sells competing MPS capabilities directly to channel partners and end customers.
- Xerox (Workplace Solutions): Xerox provides native MPS and workplace solutions (Xerox Workplace Solutions, MPS Premier) targeting mid-market and enterprise customers. As a major OEM, it competes with EKM-led multi-vendor MPS deployments that include Xerox devices.
- Ricoh (Streamline NX): Ricoh offers Streamline NX and a global MPS practice. It overlaps with EKM Insight when enterprises evaluate vendor-led MPS against EKM-orchestrated multi-OEM deployments that include Ricoh devices.
- Canon (uniFLOW): Canon's uniFLOW output management platform and Canon-branded MPS services are direct overlaps with EKM Insight for enterprise print environments. Canon competes both as an OEM and as an MPS provider where it bundles hardware with proprietary software.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
EKM Global social profiles
Digital presenceEKM Global compliance and trust
Trust signalCompliance7 records
EKM Global financial estimates
Financial estimateRevenue estimate
Valuation estimate
EKM Global leadership team
Management profileNumber of profiles
Profiles3 records
EKM Global subsidiaries and ownership
Company hierarchySubsidiaries2 records
EKM Global funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
EKM Global M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about EKM Global
What does EKM Global do?
EKM Global develops and licenses EKM Insight, a modular managed print services (MPS) software platform that orchestrates the entire print services ecosystem through automation, advanced analytics, and integrations. The platform enables OEMs, resellers, service providers, and corporate enterprises to monitor multi-vendor print fleets, automate consumables replenishment, reconcile meter billing, manage asset lifecycles, and integrate print operations with ERP, CRM, and ITSM systems via the Insight API. EKM also sells the mpsGO hardware appliance and offers white-label/OEM licensing of the platform.
Is EKM Global a public or private company?
EKM Global is a private company. It is classified as corporate owned and is currently operating.
When was EKM Global founded?
EKM Global was founded in 2001. It employs 101 to 250 people.
Where is EKM Global based?
EKM Global is headquartered in Warminster, United Kingdom, in the Europe region.
How does EKM Global make money?
Four revenue lines are on record. MPS Software Subscription is the primary driver. The others are managed Print Services Delivery, OEM/White Label Licensing and hardware Appliance Sales.
Who are EKM Global's main competitors?
Direct peers on record are PrintFleet, PaperCut, Y Soft (SafeQ), Pharos Systems and LRS (Levenger Roe & Sharman). Broad incumbents are HP (Smart Device Services / MPS), Epson (Remote Services), Xerox (Workplace Solutions), Ricoh (Streamline NX) and Canon (uniFLOW).
Does EKM Global have an API?
Yes. The Insight API is a machine-to-machine interface that enables bi-directional integration with ERP, CRM, procurement, and ITSM platforms. Data can be read and written to EKM Insight including device assets, meters, consumables and alerts. Resellers can set up access and control access rights for customers, with access keys providing views limited to individual customers, customer groups/reseller accounts, or global access. The API allows automation of meters into billing systems and consumables into backend billing and ordering systems. Custom integrations are possible on demand, including SAP integration that can allow consumable ordering including displaying stock levels and pricing directly from EKM Insight. Developer documentation is at www.ekmglobal.com/pages/insight-api.
What industry is EKM Global in?
EKM Global's product category is Managed Print Services Software. Its primary akta.pro industry code is EDAEAJAJ, Managed Print Services (MPS) & Fleet Support (Copiers/Printers, Supplies, Maintenance, Cost Control), with a secondary code of BPAEAIAM, Print & Peripheral Services (Managed Print, scanners, peripherals). Its NAICS code is 323 and its SIC code is 2790.