What Predictive Insight does

Predictive Insight (legal name Predictive InSight) is a privately held, support-first software distribution company founded on June 15, 2020 by Ed McLaughlin (CEO) and Shawn Cashmark (COO) and headquartered at 23727 Stone Lane, Caldwell, Idaho. The company's core function is acting as the only authorized direct distributor in North America for EKM Global's intelligent Data Collection Agent (DCA) branded EKM Insight, complemented by distribution of MPS Monitor's SaaS managed print services platform, Print Releaf's automated reforestation integration, and no-code ecommerce via a partnership with Symphony Commerce and ShopBlocks.

The underlying technology stack centers on EKM Insight's enterprise-class DCA architecture, which uses SHA-256 cryptographic hash algorithms, XMPP communication over port 5222 (rather than legacy .NET), self-healing connection monitoring, store-and-forward data transmission, and intelligent suppression of duplicate consumable orders. Predictive Insight layers its own data-mining and predictive-analytics services on top of these inputs, applying algorithms and machine learning to clean, reconcile, and forecast outcomes from print device telemetry. The product portfolio is sold primarily through subscription or per-device recurring economics, with ecommerce hardware (copiers, scanners, networking equipment) ranging from $1 to $510 per month.

The go-to-market is deliberately sales-free: founders reinvest resources into unlimited training, onboarding, and a help desk staffed 100% by military spouses through a Virtforce partnership. Customer acquisition is driven by referrals, partner channels, and industry reputation within BTA and MPSA communities, with no inbound disclosed sales force. Customers are print dealers and IT service providers ranging from SMB resellers managing a few hundred devices to enterprises managing hundreds of thousands of devices. Reported scale includes 570+ active resellers and a separate historical milestone of 1,000+ resellers by June 2023, with 3M+ devices in queue across 48 state installations. The company also surfaces HIPAA compliance as a webpage footer badge and claims veteran-owned status, while billing compliance certifications such as GDPR, ISO 27001, SOC 2 Type 2, and CSA Star Level 2 on behalf of its distributed partner MPS Monitor.

Name

Predictive Insight

Legal name

Predictive InSight

Website

https://predictive-insight.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Predictive Insight is the only authorized direct distributor of EKM Insight in North America, distributing intelligent data collection agents, MPS Monitor SaaS, Print Releaf sustainability integration, and no-code ecommerce to 570+ print resellers managing 3M+ devices.

Ownership category

akta.pro rank

Product category

Managed Print Services Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Advanced Analytics & Data Science Services (BPAEAHAE)

akta.pro secondary industry

Data Observability & Monitoring (HDAEADAI)

Keywords

• Managed print services
• Data collection agents
• Print fleet monitoring
• Predictive analytics software
• Document imaging solutions

Headquarters

HQ city

Caldwell

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. EKM Insight Distribution: Revenue from distributing EKM Global's intelligent DCA software as the only authorized direct distributor in North America. Charges only actively managed devices (does not charge for non-managed devices).
2. MPS Monitor Distribution: Revenue from distributing MPS Monitor's SaaS managed print services platform to dealers in North America.
3. Print Releaf Integration: Revenue from Print Releaf global reforestation platform integration, enabling print dealers to offer sustainability certification to their end customers.
4. Ecommerce Platform (Symphony Commerce): Revenue from ecommerce platform partnership with Symphony Commerce, offering custom no-code online stores for B2B clients including print dealers transitioning to digital sales processes.
5. Technology Products Ecommerce: Ecommerce sales of technology products including copiers, computer systems, imaging devices, data management software, switches/hubs, and technology training. Products sold from $1/month to $510/month via subscription.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Predictive Insight distributes and supports intelligent Data Collection Agent (DCA) software and SaaS platforms for the print industry, serving as the only authorized direct EKM Insight distributor in North America. The company offers EKM Insight (intelligent DCA), MPS Monitor (managed print SaaS), Print Releaf (automated reforestation), and no-code ecommerce via Symphony Commerce to print dealers and IT service providers. Its core differentiator is a support-first operating model with unlimited training and onboarding, built around enterprise-grade, self-healing DCA architecture.

Product overview

Predictive InSight is a support-first organization and the ONLY authorized Direct EKM Insight distributor in North America. The company offers a portfolio of print industry solutions: EKM Insight (intelligent Data Collection Agent for print device monitoring and analytics), MPS Monitor (managed print services SaaS platform), Print Releaf (automated global reforestation platform), and Ecommerce services via Symphony Commerce partnership. Founded June 15, 2020, the company serves 570+ resellers across 48 state installations managing 3M+ devices.

Differentiator

Problem solved

Functional benefit

Brands

• EKM Insight: DCA (Data Collection Agent) solution for managing print like any other IT service, distributed exclusively in North America by Predictive InSight
• MPS Monitor
• Print Releaf
• Ecommerce

Products and services

• EKM Insight An intelligent Data Collection Agent (DCA) for the print industry that collects device data, monitors printer fleets, manages consumables, and provides predictive analytics for print management. Built on enterprise-class architecture using SHA-256 cryptographic algorithms and XMPP communication protocol; supports 8,000–10,000 print devices per person. Sold to print dealers and IT service providers managing printer fleets.
• MPS Monitor A SaaS cloud platform for remotely monitoring and managing printers, providing complete print fleet management, analytics, invoicing, and contract management. Built on Microsoft Azure with Power BI Embedded analytics; GDPR compliant, ISO/IEC 27001, SOC 2 Type 2, and CSA Star Level 2 certified. Distributed to North American dealers by Predictive Insight.
• Print Releaf The World's First Platform for Automated Global Reforestation. Integrates with software applications to measure paper consumption and automatically reforest through a network of certified global reforestation projects. Cloud-based platform with APIs for seamless integration; backed by the patented PrintReleaf Exchange (PRX) software. Sold to print dealers to offer sustainability certification to their end customers.
• Ecommerce (via Symphony Commerce) No-code ecommerce technology driven by experts in partnership with Symphony Commerce. Provides completely custom online stores without code or templates. Features include custom website design, customer success management, data migration, 24/7 support, and the BlockLab no-code editor for site management. Targeted at print dealers and B2B businesses transitioning from traditional sales processes to digital self-service ordering.

Quantifiable outcome

• 8,000-10,000 print devices can be managed per person (vs. 3,000-3,500 with legacy systems)
• +5 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature9 records

Partnerships

Six partnerships are on record, tiered core, secondary and strategic.

• EKM GlobalcoreTechnology or Integration · 15 June 2020EKM Global developed the intelligent Data Collection Agent (DCA) called 'Insight'. Predictive Insight is the ONLY authorized direct EKM Insight distributor in North America. EKM built the intelligent DCA to enable one person to manage 8,000-10,000 print devices vs. 3,000-3,500 with legacy systems. The partnership provides resellers with enterprise-grade, self-healing, non-.NET-based DCA technology for managing print fleets.
• MPS MonitorcoreTechnology or IntegrationMPS Monitor is a worldwide leader in SaaS for Managed Print Services, providing a complete cloud platform for remotely monitoring and managing printers. Founded in Italy in 2010, it manages over 2 million printing devices across 75+ countries with 3,500+ dealers. Predictive Insight distributes MPS Monitor's platform to North American dealers. MPS Monitor leverages Microsoft Power BI and Azure for analytics, is GDPR compliant, ISO/IEC 27001, SOC 2 Type 2, and CSA Star Level 2 certified.
• Print ReleafsecondaryTechnology or IntegrationPrint Releaf has designed the world's first platform to automate global reforestation for paper-based products. Through integrations with market-leading software applications, it measures paper consumption and enables reforestation through certified global forestry projects. The platform is SOC 2 compliant with patented software (PRX). Predictive Insight integrates Print Releaf to offer print dealers sustainability certification capabilities for their end customers.
• Symphony CommercesecondaryTechnology or IntegrationSymphony Commerce is an all-in-one ecommerce platform creating growth for online businesses through custom websites and user experiences using proprietary no-code technology (BlockLab). They create template-free custom websites and provide tools for self-management. Predictive Insight partners with Symphony Commerce to offer custom no-code ecommerce stores to print dealers and B2B businesses, particularly those looking to transition from traditional sales processes to digital self-service ordering.
• VirtforcestrategicStrategic or Co-development PartnerVirtforce is described as the leader in Military Spouse Talent. Predictive Insight has an agreement with Virtforce to staff 100% of its help desk with military spouses. This partnership reflects the company's core values of accessibility and paying it forward, while providing skilled remote technical support staff.
• ShopBlockssecondaryTechnology or IntegrationShopBlocks powers Predictive Insight's ecommerce storefront. Symphony Commerce is described as a technology partner powering the no-code ecommerce platform integrated into Predictive Insight's website and services.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• PrinterLogic (Vasion): Direct IP print and SaaS print management vendor (formerly PrinterLogic, now Vasion). Overlaps in providing device monitoring, analytics, and central print management to mid-market and enterprise customers.
• PrintFleet: Canada-based provider of managed print services software including fleet management, automated meter reading, and analytics. Direct competitor targeting the same North American BTA and IT-services dealer channel with overlapping DCA/MPS functionality.
• EKM Global: UK-based developer of the EKM Insight intelligent Data Collection Agent that Predictive Insight exclusively distributes in North America. Directly comparable as the underlying technology creator and residual risk to Predictive Insight's exclusive arrangement.
• PaperCut Software: Global print management software vendor serving SMB and enterprise customers through resellers. Comparable in targeting the dealer channel and providing analytics, though with greater emphasis on end-customer print policies rather than fleet monitoring.
• NT-ware (uniFLOW): Developer of uniFLOW print management software, closely associated with Canon solutions. Competes for the same dealer-led MPS deployments with deep OEM integration, a structural threat to third-party analytics layers.
• MPS Monitor: Italian SaaS provider of managed print services software used by 3,500+ dealers across 75+ countries. Predictive Insight is MPS Monitor's North American distribution partner; comparable product category and shared dealer customer base.
• FMAudit (Impril Group): Long-standing print device data collection and managed print services analytics platform acquired by Impril Group. Historical incumbent in the DCA category that Predictive Insight positions against with EKM Insight's self-healing, non-.NET architecture.

Broad incumbents

• Xerox: Major printer OEM with Xerox Workplace Solutions and other MPS platforms built directly into the device fleet. Disintermediation risk as OEMs increasingly own the analytics stack Predictive Insight resells.
• HP: Global printer OEM with embedded managed print services, DCAs, and analytics inside its Smart Device Services and MPS offerings. Represents the structural OEM-bundling threat against third-party DCA platforms like EKM Insight.

Others

• Kofax (Tungsten Automation): Document capture and intelligent automation vendor overlapping with Predictive Insight's ecommerce/analytics driven dealer enablement story. Not a direct competitor but adjacent in document and capture workflow automation that touches print dealer customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/EdPredictiveIn1
• LinkedInlinkedin.com/company/predictive-insight-com

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Predictive Insight