InnoMedia
InnoMedia designs and sells broadband IP telephony equipment — MTAs, Enterprise Session Border Controllers, cable VoIP devices, and Alexa-enabled smart speakers — for cable MSOs, telcos, broadband service providers, and enterprises across 22+ countries.
- Company typePrivate
- Founded1995
- HeadquartersFremont, United States
- Headcount51–100
- GTM typeB2B
- OfferingHardware or Manufacturing
What InnoMedia does
InnoMedia is a Singapore-headquartered (InnoMedia Pte. Ltd) supplier of broadband IP telephony solutions founded in 1995 by Kai-Wa Ng (co-founder of Creative Technology) and Nan-Sheng Lin (former Teknekron chief scientist). The company designs and sells VoIP customer-premises equipment — Multimedia Terminal Adapters (MTAs), Enterprise Session Border Controllers (ESBCs) including the ESBC10K-MDX, cable VoIP devices, and IP videophones — alongside carrier-grade network management systems (EMS) and provisioning servers for large-scale deployments.
Its technology stack centers on SIP normalization, B2BUA architecture, codec transcoding (G.711/G.729/G.726, T.38 fax, RFC2833 DTMF), NAT traversal, and proprietary Smart-DQoS quality-of-service management. CTO Dr. Harprit Chhatwal co-authored the PacketCable 1.5/2.0 Speech Codec specifications and the PacketCable Enterprise SIP Gateway specification. The product portfolio has expanded into the BuddyTalk family of Alexa Built-in smart speakers (BT110, BT200), and as of 2025 the company has begun repositioning toward "Enterprise Agentic AI" via innomedia.ai.
InnoMedia operates through a hybrid go-to-market combining direct enterprise field sales to cable MSOs, telcos, and broadband service providers with regional channel distributors and OEM/integration partnerships (BroadSoft, Metaswitch, Sonus, Net2Phone, Alianza, Telebyte). Revenue is generated primarily through hardware device sales, supplemented by software licenses for provisioning/EMS systems and recurring technical support subscriptions. Customers include Time Warner Cable, Cablevision, Net2Phone, ViaSat, Softbank BB, China Netcom, Reliance Communications, Atlantic Broadband, Buckeye Telesystem, Sega (Dreamcast), Big River Telephone, i-CABLE Communications, and PT Telkom (Indonesia), with deployments across 22+ countries via wholly-owned subsidiaries in Singapore, the US (Fremont, CA), Taiwan (Hsinchu), and China (Beijing).
InnoMedia firmographics
Firmographics- Name
- InnoMedia
- Legal name
- InnoMedia Pte. Ltd
- Website
- https://innomedia.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- InnoMedia designs and sells broadband IP telephony equipment — MTAs, Enterprise Session Border Controllers, cable VoIP devices, and Alexa-enabled smart speakers — for cable MSOs, telcos, broadband service providers, and enterprises across 22+ countries.
- Ownership category
- akta.pro rank
InnoMedia industry classification
Industry- Product category
- VoIP Telephony Equipment
- NAICS
- Telephone Apparatus Manufacturing (33421), Telephone Apparatus Manufacturing (334210), Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Telephone & Telegraph Apparatus (3661), Communications Equipment, Nec (3669)
- akta.pro primary industry
- VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)
- akta.pro secondary industries
- Cable Modems & eMTA (DOCSIS) (HDAFAIAC), VoIP Access & ITSP Services (HDAIAHAD)
Keywords
Where InnoMedia is headquartered
LocationHeadquarters
- HQ city
- Fremont
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
InnoMedia business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales
Revenue model
- Hardware Device Sales: Sale of VoIP CPE devices including MTAs (Multimedia Terminal Adapters), ESBCs (Enterprise Session Border Controllers), IP phones, and cable solutions. Products are sold to service providers, cable MSOs, and enterprises globally.
- Network Management Software/Systems: VSP-5000 provisioning system and Element Management System (EMS) server solutions for service providers managing large-scale VoIP deployments
- Technical Support Services: Product support services provided to service provider customers, including technical support contracts
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise VoIP solutions require custom quotes |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
InnoMedia product offering
Product offeringCore offering
InnoMedia supplies broadband IP telephony solutions comprising VoIP customer premises equipment (IP phones and adapters), enterprise session border controllers (ESBCs) for secure SIP interconnection, and an element management system (EMS) for provisioning and monitoring deployed devices. Offerings are targeted at telecom service providers, cable MSOs, and enterprise customers deploying VoIP services.
Differentiator
Problem solved
Functional benefit
Brands
- InnoSphere: Prepaid Voice-over-IP (VoIP) business providing service to hundreds of thousands of users worldwide, launched as InnoMedia's VoIP service division
- BuddyTalk
- InfoTalk
- ESBC (Enterprise Session Border Controller)
Products and services
- VoIP Customer Premises Equipment (CPE) IP phones, ATA adapters, and integrated access devices designed to terminate VoIP services at customer sites, sold to telecom service providers, cable MSOs, and enterprises for residential and business IP telephony deployments.
- Enterprise Session Border Controllers (ESBCs) Session border controllers providing secure SIP interconnection, interoperability, and traffic management between enterprise IP-PBX systems and service provider SIP trunks, targeted at enterprise and operator customers deploying IP telephony.
- Element Management System (EMS) Centralized management software used by service providers and enterprises to provision, configure, monitor, and maintain deployed InnoMedia VoIP CPE and ESBC devices across the network.
Quantifiable outcome
- Supports up to 400 non-transcoded SIP B2BUA concurrent sessions OR 200 transcoded sessions
- +2 more outcomes
Companies that use InnoMedia
Customer profileNamed customers13 records
Segments3 records
Ideal customer profiles2 records
InnoMedia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability2 records
Feature8 records
InnoMedia partnerships and signals
Strategic signalPartnerships
32 partnerships are on record, tiered minor and core.
- CallcentricminorInnoMedia BT110 ships with free VoIP outbound calls on the Callcentric Network
- VoIP.msminorPartnership announced in October 2020 for VoIP services integration
- Amazon Alexa for BusinesscoreBuddyTalk BT200 made available to Amazon Alexa for Business subscribers. Products with 'Alexa Built-in' capability.
- Amazon (Voice Interoperability Initiative)coreInnoMedia announced as participant in Amazon's Voice Interoperability Initiative alongside leading technology companies.
- BroadSoftcoreCompleted interoperability testing for VoIP solutions. BroadSoft creates VoIP application software for fixed and mobile service providers.
- Atlantic BroadbandcoreESBC powers Atlantic Broadband's successful FlexTrunk SIP trunking solution
- NECcorePartnership to promote video communication solutions
- Nuera CommunicationscorePartnership for Reliance Communications triple play communications services. Nuera ORCA RDT-8v media gateway combined with InnoMedia MTA 6328. Nuera later acquired by AudioCodes.
- Creative TechnologycoreTechnology partnership for revolutionary inPerson video conferencing system announced in March 2008. Creative and InnoMedia collaboration.
- VideoFone Company Limited (Cheung Kong Holdings)coreSecond partnership agreement with subsidiary of Cheung Kong Holdings to provide complete IP videophone network solution worldwide. Vfone service through CK Communications and Hutchison Global Communications.
- CirpackcorePremium Cirpack Partner with successful interoperability testing using MGCP, NCS/PacketCable and SIP protocols. Enables smooth migration of carriers' legacy infrastructure to Next Generation IP Telephony.
- Sonus Networks (OSPA)corePart of Sonus Open Service Partner Alliance (OSPA) providing comprehensive packet voice solution to China Netcom
- Photonic BridgescoreOverall systems integrator for China Netcom project providing auto-provisioning servers and network management system
- Syspol (Indonesia)corePartnership with Korean company Syspol to deliver EMTAs for PT Telekomunikasi Indonesia (PT Telkom) VoIP project. Three-stage rollout plan targeting 1,020,000 subscribers across 14 cities.
- i-CABLE CommunicationscoreJoint market trial to deliver Voice over IP phone service via i-CABLE cable network. Target of 45,000 households initially in Hong Kong.
- DAVNETminorPartnership to deliver IP-based desktop videoconferencing solution
- Telecommunications Companies (Global Consulting)minor10 years as General Partner of international consulting group serving large telecommunications companies throughout the globe (per Wymond Choy background)
- Tekson (China)minorPartnership with Chinese ISP Tekson to provide cost savings for customers
- Sega CorporationcorePartnership to revolutionize gaming and Internet telephony. InnoMedia provided voice communication for Dreamcast console.
- EIM (Israel)minorPartnership to offer benefits of VoIP to Israel and neighboring countries
- Metaswitch NetworkscoreIndustry-leading vendor of IP Multimedia Subsystem (IMS) switching and applications solutions. MetaSwitch widely deployed call agent, media/signaling gateway and application server platform.
- Sonus NetworkscoreLeading provider of packet voice infrastructure products. Award-winning voice infrastructure solutions including media gateways, softswitches and network management systems deployed worldwide.
- Clearcable NetworkscoreSpecialized consulting engineering firm focused on mid-market broadband service providers. Recognized by PROFIT Magazine as one of Canada's Fastest Growing Companies in PROFIT 100.
- Micro Research (MRL)minorLeading Network and Telecommunication product provider for Enterprise customers and Service Providers in Japan. Router products branding 'NetGenesis' well known since 1998.
- Telebyte TechnologiescoreLeading System Integrator of IP telecommunications solutions to Tier-1 carriers and large enterprises in India. Over 750k ports sold and deployed.
- Net2PhonecoreFounded 1995, leading provider of calling card products and retail VoIP services globally. Traded on NASDAQ under NTOP.
- BigRiver TelephonecoreFounded 1983, one of the oldest competitive telephone companies in US and market leader in delivering wholesale VoIP services.
- TeQNetminorPremier value added distributor in Europe building value in relationships with customers, suppliers and people.
- Walker And Associates Inc.minorNational distributor of network products for broadband providers including wireline, wireless, cable TV, government and enterprise network operators.
- Cybersys ComputerminorStrategic partner based in Hong Kong providing technical maintenance and logistical support for i-CABLE project
- TelcordiacoreCall agent provider for PT Telkom Indonesia project alongside Cisco CMTS and InnoMedia EMTAs
- CiscocoreCMTS and trunk gateway provider for PT Telkom Indonesia project
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
InnoMedia competitors and assessment
Company assessmentDirect peers
- AudioCodes: AudioCodes is the most direct peer — it manufactures VoIP CPE, media gateways, and Enterprise Session Border Controllers that overlap almost entirely with InnoMedia's MTA, ESBC, and SIP trunking product lines. Notably, AudioCodes acquired InnoMedia CTO's prior company (Nuera Communications), making them a particularly close comparable in SBC technology and customer base.
- Grandstream Networks: Grandstream manufactures IP phones, ATA gateways, VoIP routers, and video conferencing equipment targeting service providers, SMBs, and enterprises globally. Its ATA and IP phone lines directly overlap with InnoMedia's MTA and InfoTalk product families.
- Yealink: Yealink is a major manufacturer of SIP/IP phones, conference phones, and Microsoft Teams-certified devices for enterprise and service provider customers. While Yealink focuses more heavily on endpoints than on ESBCs, its IP phone portfolio competes directly with InnoMedia's business voice offerings.
- Ribbon Communications: Ribbon Communications (formed from the merger of GENBAND and Sonus Networks) is a leading provider of SBCs, media gateways, and session border solutions for carriers and enterprises. InnoMedia has partnered with Sonus for core technology integration, and Ribbon's product portfolio closely parallels InnoMedia's ESBC and carrier VoIP offerings.
- Sangoma Technologies: Sangoma offers a broad portfolio of VoIP hardware (phones, gateways, SBCs, cards) plus the Asterisk and FreePBX software platforms, serving service providers and enterprises. Its Digium and Sangoma-branded SBC and gateway products overlap meaningfully with InnoMedia's ESBC and ESBC IOT program.
- Patton Electronics: Patton Electronics manufactures SmartNode VoIP CPE, gateways, and session border controllers for SMB and service provider markets, with a comparable focus on interoperability across PBX and softswitch platforms. Like InnoMedia, Patton sells through channel partners and system integrators worldwide.
Broad incumbents
- Cisco Systems: Cisco is a broad incumbent in enterprise networking and communications, with Cisco Unified Communications Manager, IP phones, and Webex providing overlapping functionality to InnoMedia's ESBC and IP telephony solutions. InnoMedia has certified interoperability with Cisco UCM and UC-series products, positioning them as complementary rather than purely competitive.
- HP Poly (Polycom): HP Poly (formerly Polycom, now part of HP) is a leading provider of enterprise voice and video collaboration endpoints including IP conference phones and headsets. Their VVX IP phone family competes with InnoMedia's enterprise IP phone offerings in the SIP endpoint market.
Others
- Metaswitch Networks (Microsoft): Metaswitch (now part of Microsoft) provides IMS core, softswitch, and SBC software used by service providers globally. InnoMedia has certified interoperability with Metaswitch platforms, making it a technology ecosystem partner whose adoption decisions directly influence demand for InnoMedia's CPE.
Emerging players
- Alianza: Alianza provides a cloud-based communications platform that enables service providers to deliver hosted voice services without on-premise infrastructure. Listed as an InnoMedia technology partner, Alianza represents a partial-overlap competitor in the hosted voice service space where InnoMedia also sells ESBC hardware.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
InnoMedia social profiles
Digital presenceInnoMedia financial estimates
Financial estimateRevenue estimate
Valuation estimate
InnoMedia leadership team
Management profileNumber of profiles
InnoMedia subsidiaries and ownership
Company hierarchySubsidiaries3 records
InnoMedia funding detail
Funding detailFunding overview
Funding rounds1 record
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
InnoMedia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about InnoMedia
What does InnoMedia do?
InnoMedia supplies broadband IP telephony solutions comprising VoIP customer premises equipment (IP phones and adapters), enterprise session border controllers (ESBCs) for secure SIP interconnection, and an element management system (EMS) for provisioning and monitoring deployed devices. Offerings are targeted at telecom service providers, cable MSOs, and enterprise customers deploying VoIP services.
Is InnoMedia a public or private company?
InnoMedia is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was InnoMedia founded?
InnoMedia was founded in 1995. It employs 51 to 100 people.
Where is InnoMedia based?
InnoMedia is headquartered in Fremont, United States, in the North America region.
How does InnoMedia make money?
Three revenue lines are on record. Hardware Device Sales are the primary driver. The others are network Management Software/Systems and technical Support Services.
Who are InnoMedia's main competitors?
Direct peers on record are AudioCodes, Grandstream Networks, Yealink, Ribbon Communications, Sangoma Technologies and Patton Electronics. Broad incumbents are Cisco Systems and HP Poly (Polycom). Metaswitch Networks (Microsoft) is listed as an others. Alianza is listed as an emerging player.
Does InnoMedia have an API?
No public API is recorded for InnoMedia.
What industry is InnoMedia in?
InnoMedia's product category is VoIP Telephony Equipment. Its primary akta.pro industry code is HDAFAIAJ, VoIP/ATA & Integrated Voice Gateways (CPE), with a secondary code of HDAFAIAC, Cable Modems & eMTA (DOCSIS). Its NAICS code is 33421 and its SIC code is 3661.