Navidium App
Navidium App sells an integrated suite of six post-purchase e-commerce applications—Shipping Protection, Returns, Upsells, Warranty, Tracking, and Order Edit—to over 1,000 Shopify merchants via a self-insurance model and subscription pricing starting at $9.99 per product per month.
- Company typePrivate
- Founded2021
- HeadquartersBrooklyn, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Navidium App does
Navidium App is a privately held SaaS company founded in 2021 that sells an integrated suite of post-purchase e-commerce applications primarily to Shopify merchants, with secondary support for BigCommerce, WooCommerce, NextCommerce, and TapCart platforms. The company offers six products—Shipping Protection, Return & Exchange, Cart & Upsell, Warranty, Order Tracking, and Order Edit—either as standalone subscriptions or as a "Complete Suite" bundle priced at $999.99/month. Its flagship Shipping Protection product uses a self-insurance model in which merchants collect optional protection fees at checkout and retain 100% of those fees; Navidium's only revenue from the product is a flat monthly subscription rather than a percentage of protection revenue.
The platform's technical core combines Shopify theme app embeds and storefront widgets with a configurable claims management system, automated resolution actions (refund, reorder, store credit, deny), a brandable self-service claims portal, an if/then claims automation rules engine, and an AI-assisted upsell recommendation module within Cart & Upsell. The company reports claim outcomes including a 60% return-to-exchange conversion rate, a 35% reduction in shipping-related support tickets, a 25–30% increase in average order value attributed to upsells, and a 40–80% attachment rate for shipping protection across merchants. It supports 600+ global carriers for order tracking and integrates with 25+ named partner platforms spanning payments (Stripe, PayPal, Authorize.Net), shipping (ShipStation, EasyPost, Shippo, ShipHero, VESYL, DHL), customer support (Gorgias, Intercom, HelpScout, Reamaze, Tawk), and subscriptions (Recharge, Skio, Loop, Bold, Stay AI, SEAL).
Navidium operates a primarily subscription-based revenue model with selective transaction-based and revenue-share fees. Standalone product pricing ranges from $9.99/month (Order Tracking, Order Edit) up to $1,000/month (Cart & Upsell), and the Complete Suite bundles all six products at $999.99/month. Supplementary monetization includes a $1.99-per-return fee, a 3% Cart & Upsell revenue share (capped at $1,000/month), and a 3% Warranty sales revenue share on top of a $9.99/month base. Distribution is anchored in the Shopify App Store, where the Shipping Protection app holds a 4.9-star rating across 300+ reviews, supplemented by an inside-sales "Book a Demo" motion, SEO-optimized product pages, a blog, and free trials. The legal entity is governed under British Columbia, Canada law with operational headquarters in Brooklyn, New York; the company is bootstrapped/self-funded with no disclosed institutional investors or funding rounds, and it claims 1,000+ merchant customers and $100M+/month in protected order volume through Shipping Protection.
Navidium App firmographics
Firmographics- Name
- Navidium App
- Legal name
- Navidium App
- Website
- https://navidiumapp.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Navidium App sells an integrated suite of six post-purchase e-commerce applications—Shipping Protection, Returns, Upsells, Warranty, Tracking, and Order Edit—to over 1,000 Shopify merchants via a self-insurance model and subscription pricing starting at $9.99 per product per month.
- Ownership category
- akta.pro rank
Where Navidium App is headquartered
LocationHeadquarters
- HQ city
- Brooklyn
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Navidium App business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Complete Suite Subscription: Monthly subscription for access to all six integrated products (Shipping Protection, Return & Exchange, Order Tracking, Order Edit, Cart & Upsell, Warranty). Priced at $999.99/month under a monthly contract. Individual products can be purchased separately but the suite offers a 30% saving versus individual pricing.
- Individual Product Subscriptions: Each product is available as a standalone monthly subscription: Shipping Protection ($99.99/mo), Return & Exchange ($199.99/mo), Cart & Upsell ($1,000/mo), Order Tracking ($10/mo), Order Edit ($10/mo), Warranty ($99.99/mo). Total of $1,418.98/mo if purchased individually.
- Shipping Protection Fees (Pass-Through): Merchants charge customers an optional protection fee at checkout (percentage or flat-rate). Navidium does not take a cut of these fees — merchants retain 100% of protection revenue. Navidium's only share is the monthly subscription fee. Per internal data, merchants keep ≥60% of collected fees after honoring all claims.
- Shipping Protection — Platform Plans: Four plan tiers for Shipping Protection specifically: Free (up to 50 orders/mo, no dashboard/portal), Essential ($29.99/mo, up to 500 orders), Growth ($49.99/mo, up to 1,000 orders), Enterprise ($99.99/mo, unlimited orders). All tiers include 100% revenue retention for protection fees.
- Cart & Upsell Revenue Share: 3% revenue share on total Cart & Upsell earnings per month (capped at $1,000). This is a usage/performance-based take rate on incremental revenue generated by the upsell engine.
- Warranty Revenue Share: $9.99/month base fee plus 3% of total warranty sales per month. Warranty fees are charged when customers purchase extended protection plans during or after checkout.
- Return & Exchange Per-Transaction Fee: $1.99 per return processed through the platform. Includes automated label generation, instant exchanges, store credit, and customizable customer portal.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Complete Suite — all 6 products integrated for $999.99/month |
| Subscription | Monthly | Shipping Protection — $99.99/month standalone |
| Subscription | Monthly | Return & Exchange — $199.99/month standalone |
| Subscription | Monthly | Cart & Upsell — $1,000/month standalone (or 3% revenue share) |
| Subscription | Monthly | Order Tracking — $10/month standalone |
| Subscription | Monthly | Order Edit — $10/month standalone |
| Subscription | Monthly | Warranty — $9.99/month + 3% revenue share |
| Transaction based/ take rate | Pay-as-you-go | Return & Exchange — $1.99 per return (standalone) |
| Subscription | Monthly | Shipping Protection — Essential: $29.99/month (up to 500 orders) |
| Subscription | Monthly | Shipping Protection — Growth: $49.99/month (up to 1,000 orders) |
| Subscription | Monthly | Shipping Protection — Enterprise: $99.99/month (unlimited orders) |
| Freemium | Monthly | Shipping Protection — Free: $0/month (up to 50 orders) |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels9 records
Navidium App product offering
Product offeringCore offering
Navidium App is an all-in-one post-purchase e-commerce experience suite offering six native Shopify apps: Shipping Protection, Return & Exchange, Cart & Upsell, Warranty, Order Tracking, and Order Edit. The platform automates shipping protection via a proprietary self-insurance model, streamlines returns and exchanges, generates AI-powered upsell offers, manages warranty claims, provides branded order tracking, and lets customers modify orders post-purchase.
Product overview
Navidium App is an all-in-one post-purchase experience suite for e-commerce brands, built as a unified platform offering six distinct products: Navidium Shipping Protection, Navidium Return & Exchange, Cart & Upsell, Warranty, Order Tracking, and Order Edit. These products are available individually or bundled as the Navidium Complete Suite. The platform is designed to help merchants protect orders, reduce support tickets, automate returns and exchanges, boost average order value through upsells, and provide branded post-purchase experiences. Navidium operates a self-insurance model for shipping protection where merchants retain 100% of collected protection fees.
Differentiator
Problem solved
Functional benefit
Products and services
- Navidium Shipping Protection Optional shipping protection add-on offered at checkout, covering orders against loss, theft, or damage in transit. Merchants collect protection fees and honor valid claims through a branded self-service claims portal with automated rules.
- Navidium Return & Exchange Self-service returns and exchange portal that automates label generation, refunds, store credit, and instant exchanges. Smart exchange suggestions convert a majority of returns into exchanges, retaining revenue.
- Cart & Upsell Upsell and cross-sell engine that displays personalized one-click offers across the product page, cart, post-purchase page, thank-you page, and order status page. Includes AI-generated offer recommendations and A/B testing.
- Warranty Extended product warranty offering letting merchants sell protection plans during or after checkout. Includes automated warranty claims management, real-time tracking, and a performance analytics dashboard.
- Order Tracking Branded real-time order tracking that replaces generic carrier links with a custom tracking page. Supports 600+ global couriers with automated email/SMS updates and analytics.
- Order Edit Post-purchase order modification tool that lets customers update shipping addresses, swap product variants, add or remove items, or cancel before fulfillment without contacting support.
Quantifiable outcome
- 35% reduction in shipping-related support tickets
- +6 more outcomes
Companies that use Navidium App
Customer profileNamed customers31 records
Segments6 records
Ideal customer profiles2 records
Navidium App technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
AI capability2 records
Feature8 records
Navidium App partnerships and signals
Strategic signalPartnerships
26 partnerships are on record, tiered primary, secondary, core and standard.
- ShopifyprimaryPrimary platform partner. Navidium's suite is natively built for Shopify, with deep integration through Shopify's theme app embed system, Shopify Plus checkout widget, and the Shopify App Store. All six Navidium products (Shipping Protection, Return & Exchange, Order Tracking, Order Edit, Cart & Upsell, Warranty) are available as Shopify apps. The About page lists Shopify as the core supported platform with the most extensive feature set.
- BigCommercesecondaryPlatform partner providing native BigCommerce integration for Navidium Shipping Protection. The integration page describes native order flow integration, no-code setup, custom branding, and analytics dashboard. Available with Essential, Growth, and Enterprise plan tiers.
- WooCommercesecondaryPlatform partner providing Navidium Shipping Protection for WooCommerce stores. The integration page emphasizes seamless checkout without workflow disruption, no developer setup needed, and WooCommerce dashboard integration.
- NextCommercesecondaryPlatform partner with native NextCommerce integration. Available with Essential, Growth, and Enterprise pricing tiers. Integrates shipping protection, tracking, and claims directly into the NextCommerce checkout flow.
- StripecorePrimary payment processor. Navidium uses Stripe to process payments in its online store. The Privacy Policy explicitly states use of Stripe for payment processing. Stripe is also featured prominently in the Integrations page as a payment partner.
- PayPalcoreAlternative payment processor. Used as an alternative way of processing payments in Navidium's online store, as stated in the Privacy Policy.
- Google AnalyticsstandardWeb analytics integration. Used to understand how customers use the Navidium website, generate analytics about browsing behavior, and assess marketing and advertising campaign effectiveness. Privacy Policy confirms use of Google Analytics.
- IntercomstandardCustomer support and communication platform. Used to communicate with customers and provide customer support when they contact Navidium, per the Privacy Policy.
- HelpScoutstandardCustomer support platform. Used alongside Intercom for customer communication and support, per the Privacy Policy.
- EasyPoststandardModern shipping API for parcel shipping at scale. Featured on the Integrations page as a carrier/shipping integration partner for Navidium Shipping Protection.
- ShipStationstandardShipping automation platform. Streamlines and automates shipping processes for Navidium merchants. Featured as a popular integration with both standard ShipStation and ShipStation v2 (advanced API for bulk label creation, returns, and rate shopping).
- ShippostandardMulti-carrier shipping solution for e-commerce businesses. Listed as a popular integration on the Integrations page.
- ShipHerostandardWarehouse management and shipping software for growing brands. Featured as a popular integration partner on the Integrations page.
- VESYLstandardAdvanced logistics solutions for shipping optimization. Listed as a popular integration on the Integrations page.
- DHLstandardGlobal carrier partner. DHL shipping is supported within Navidium Order Tracking's carrier network, which covers 600+ global couriers.
- GorgiasstandardCustomer support helpdesk integration. Allows support teams to view and manage Navidium settings directly within Gorgias. Featured in both the Integrations page and Shipping Protection documentation.
- RechargestandardSubscription management platform. Allows merchants using Recharge alongside Navidium to configure the integration. Listed in the Shipping Protection integrations documentation under Subscriptions.
- SkiostandardSubscription platform integration. Navidium allows merchants to configure Skio subscription settings and webhook tokens within the Shipping Protection app.
- LoopstandardReturns management platform. Connects Loop returns to Navidium sync settings, allowing coordinated returns and protection workflows.
- Bold SubscriptionsstandardSubscription management platform. Navidium offers an installation and management integration for Bold Subscriptions, allowing merchants to manage subscription settings within the Navidium dashboard.
- Stay AIstandardSubscription intelligence platform. Connects Stay AI to Navidium to enable subscription workflows within the Shipping Protection integration.
- SEALstandardSubscription platform. Navidium allows merchants to configure SEAL subscription settings within the Shipping Protection app.
- Authorize.NetstandardPayment gateway partner. Accept and manage payments with Authorize.Net as a trusted payment solution, featured on the Integrations page.
- ReamazestandardCustomer support chat platform. Listed as a shipping protection integration alongside Gorgias, enabling support teams to manage Navidium settings from within Reamaze.
- TawkstandardLive chat and customer support platform. Listed as a Shipping Protection integration for support chat alongside Gorgias and Reamaze.
- TapCartstandardMobile commerce platform. Navidium enables a shipping protection block for TapCart's mobile cart, extending Navidium's reach to mobile-first merchants.
Scale indicators18 records
Recent moves5 records
Expansion highlights5 records
Navidium App competitors and assessment
Company assessmentDirect peers
- AfterShip: AfterShip is a comprehensive post-purchase platform offering order tracking, shipping protection (Settled), returns, and related tools across Shopify, WooCommerce, BigCommerce, and other e-commerce platforms. AfterShip is Navidium's closest 'all-in-one' competitor, with similar multi-product breadth and multi-platform coverage.
- Happy Returns: Happy Returns (owned by UPS-adjacent operations) provides returns management with a network of Return Bars for in-person drop-offs. It competes with Navidium Return & Exchange primarily in the apparel and DTC segments where box-free, barcode-based returns are valued.
- Rebuy: Rebuy is a personalization and upsell engine for Shopify that competes with Navidium's Cart & Upsell. It offers AI-powered product recommendations, smart search, and post-purchase upsells, targeting similar mid-market and enterprise Shopify brands.
- Seel: Seel (formerly known for shipping insurance and returns solutions) is a direct competitor in shipping protection and post-purchase experience for e-commerce merchants. Competes with Navidium Shipping Protection on Shopify and adjacent platforms.
- Loop Returns: Loop Returns is a leading returns and exchanges management platform built for Shopify and Shopify Plus merchants. It directly competes with Navidium Return & Exchange, offering branded portals, exchange logic, and analytics for brands with significant return volume (especially apparel).
- ReConvert: ReConvert is a leading post-purchase upsell app for Shopify focused on the thank-you page and order status page. It directly competes with Navidium's Cart & Upsell product on AI-generated and rule-based post-purchase offers, with a similar SMB target customer.
- Route: Route is the market-leading shipping protection app for Shopify and other e-commerce platforms. It is Navidium's most direct competitor on the flagship Shipping Protection product and competes head-to-head for Shopify merchant mindshare, with the key difference being Route's third-party insurance model vs. Navidium's self-insurance approach.
Broad incumbents
- Returnly (Affirm): Returnly was a returns management platform that was acquired by Affirm in 2021. It now operates as part of Affirm's broader commerce offering, competing with Navidium Return & Exchange but with the backing of a much larger public-company parent and broader fintech ecosystem.
- Gorgias: Gorgias is the leading helpdesk platform for e-commerce, especially Shopify merchants. While not a direct post-purchase suite competitor, Gorgias competes for merchant tech-stack wallet share and is both a partner (Navidium integrates with Gorgias) and an adjacent incumbent whose expansion into post-purchase automation could overlap with Navidium's value proposition.
Emerging players
- Recharge: Recharge is the leading subscription management platform for Shopify merchants and is also integrated as a partner with Navidium. While its core offering is subscriptions, its expansion into broader retention and post-purchase tooling creates partial overlap with Navidium's suite, especially among subscription-box merchants.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Navidium App social profiles
Digital presenceNavidium App financial estimates
Financial estimateRevenue estimate
Valuation estimate
Navidium App leadership team
Management profileNumber of profiles
Navidium App funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Navidium App M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Navidium App
What does Navidium App do?
Navidium App is an all-in-one post-purchase e-commerce experience suite offering six native Shopify apps: Shipping Protection, Return & Exchange, Cart & Upsell, Warranty, Order Tracking, and Order Edit. The platform automates shipping protection via a proprietary self-insurance model, streamlines returns and exchanges, generates AI-powered upsell offers, manages warranty claims, provides branded order tracking, and lets customers modify orders post-purchase.
Is Navidium App a public or private company?
Navidium App is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Navidium App founded?
Navidium App was founded in 2021. It employs 1 to 10 people.
Where is Navidium App based?
Navidium App is headquartered in Brooklyn, United States, in the North America region.
How does Navidium App make money?
Seven revenue lines are on record. Complete Suite Subscription is the primary driver. The others are individual Product Subscriptions, shipping Protection Fees (Pass-Through), shipping Protection — Platform Plans, cart & Upsell Revenue Share, warranty Revenue Share and return & Exchange Per-Transaction Fee.
Who are Navidium App's main competitors?
Direct peers on record are AfterShip, Happy Returns, Rebuy, Seel, Loop Returns, ReConvert and Route. Broad incumbents are Returnly (Affirm) and Gorgias. Recharge is listed as an emerging player.
Does Navidium App have an API?
No public API is recorded for Navidium App.