Service Works
Service Works (ServiceWorks) is a cloud-based field service management SaaS platform founded in 2016, serving small and mid-sized service businesses across 15+ verticals (appliance repair, HVAC, plumbing, cleaning, pest control, etc.) with per-technician subscriptions covering scheduling, dispatch, GPS tracking, inventory, invoicing, and integrated payments.
- Company typePrivate
- Founded2016
- HeadquartersTown And Country, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Service Works does
Service Works, operating under the trade name ServiceWorks, is a cloud-based field service management (FSM) software platform founded in 2016 and headquartered in Creve Coeur, Missouri. The company provides an integrated SaaS suite covering scheduling, dispatch, GPS tracking, route optimization, multi-location inventory management, invoicing, integrated payment processing, two-way SMS communication, customer portal, job costing, commission tracking, and preventive maintenance agreements, delivered through a web portal and iOS/Android mobile applications. It serves small and mid-sized service businesses across at least 15 vertical segments, including appliance repair, HVAC, plumbing and electrical, roofing, cleaning, pest control, lawn and landscape, pool and spa, auto repair, fleet service, bin cleaning, handyman, locksmith, construction, and commercial food equipment.
The platform is monetized primarily through per-technician subscription tiers: Starter ($200/month or $348/year), Standard ($360/month), and Pro ($600/month), plus Plus Annual ($1,428/year) and Ultimate Annual ($3,828/year), with a 14-day free trial and 100% in-house U.S.-based support including individualized onboarding, instructor-led training, and data migration. Secondary revenue is generated through integrated credit card payment processing fees. The go-to-market combines a product-led free trial with inside sales, vertical-specific SEO landing pages, content marketing (ServiceWorks Academy and Art of Field Service blogs), and a channel partnership with Marcone offering an exclusive 20% discount to MSA Pro members on annual subscriptions. The platform supports 17+ countries and integrates with QuickBooks, Stripe, Square, Twilio, Mailchimp, Zapier, Shopify, ServicePower, ServiceBench, and others, and claims scale metrics of 9M+ contacts, 15M+ inventory items, 8M+ completed jobs, $850M+ in invoices processed, and 6M+ hours managed across 30K+ professionals.
Service Works firmographics
Firmographics- Name
- Service Works
- Legal name
- Service Works
- Website
- https://service.works
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Service Works (ServiceWorks) is a cloud-based field service management SaaS platform founded in 2016, serving small and mid-sized service businesses across 15+ verticals (appliance repair, HVAC, plumbing, cleaning, pest control, etc.) with per-technician subscriptions covering scheduling, dispatch, GPS tracking, inventory, invoicing, and integrated payments.
- Ownership category
- akta.pro rank
Service Works industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- App Monetization & Subscription Management Platforms (BPAMADAI)
- akta.pro secondary industry
- Billing, Payments & Subscription Support (BPAAABAC)
Keywords
Where Service Works is headquartered
LocationHeadquarters
- HQ city
- Town And Country
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Service Works business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription SaaS - Monthly Plans: Monthly subscription SaaS model with per-technician pricing across three tiers: Starter ($200/month), Standard ($360/month), and Pro ($600/month). Includes all features of preceding lower-tier plans.
- Subscription SaaS - Annual Plans: Annual subscription model offering discounted rates: Starter Annual ($348/year), Plus Annual ($1,428/year), and Ultimate Annual ($3,828/year). Billed annually with savings compared to monthly.
- Paid Trial Subscriptions: 14-day paid trial options at $199/month (Starter features), $100/month (Standard features), and $200/month (Pro features) during trial period. Card not charged during trial; auto-renews at end of trial.
- Integrated Payment Processing: Lowest integrated payment processing rate. Credit card processing with automatic invoice processing when card is on file. Revenue from transaction processing fees.
- Professional Services - Onboarding and Training: Individualized onboarding sessions, instructor-led guided training via video conference, and data migration services included in subscription. Additional consulting services available for custom development.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Starter: Entry-level plan with core scheduling, dispatch, invoicing, and customer communication features for small field service businesses. |
| Subscription | Monthly | Standard: Mid-tier plan with expanded scheduling optimization, multi-location inventory, GPS tracking, and enhanced customer communication features. |
| Subscription | Monthly | Pro: Enterprise-level plan with contractor dispatch, advanced optimization, workflow automation, API access, and comprehensive reporting. |
| Subscription | Annual | Plus Annual: Comprehensive annual plan with full feature access at discounted rate. |
| Subscription | Annual | Ultimate Annual: Premium annual plan for large field service organizations with maximum features and support. |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Service Works product offering
Product offeringCore offering
Service Works sells ServiceWorks, a cloud-based field service management SaaS platform that consolidates scheduling, drag-and-drop dispatch, route optimization, GPS tracking, multi-location inventory management, work order generation, invoicing, integrated payment processing, two-way SMS/email/robo-call customer communication, and customer portal functionality. The platform is delivered via web portal and native iOS/Android mobile apps, with Open API and webhook integration to third-party tools such as QuickBooks, Stripe, Square, Twilio, Marcone, and Zapier. Pricing is per technician on monthly or annual subscription tiers, with a 14-day free trial and guided onboarding included.
Product overview
ServiceWorks is a cloud-based field service management (FSM) platform designed for service businesses. The platform offers a unified architecture consisting of the core ServiceWorks Platform with three pricing tiers (Starter, Standard, Pro) that build upon each other, plus modular add-ons including Scheduling & Dispatch, GPS Tracking, Inventory Management, Customer Portal, Commission Tracking, Route Optimization, Payment Processing, Two-Way SMS, Invoice Templates, Preventive Maintenance Agreements, and Purchase Order Management. The platform serves multiple industries including appliance repair, HVAC, plumbing, electrical, cleaning, lawn care, pest control, pool & spa, roofing, handyman, auto repair, bin cleaning, and fleet service, with both web-based and mobile applications for office and field use.
Differentiator
Problem solved
Functional benefit
Products and services
- ServiceWorks Platform
Quantifiable outcome
- Client load increased by 270% for bin cleaning business using online booking and route optimization
- +2 more outcomes
Companies that use Service Works
Customer profileNamed customers18 records
Segments16 records
Ideal customer profiles2 records
Service Works technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
Feature8 records
Service Works partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- QuickBookscoreSeamless integration with QuickBooks Online for automatic synchronization of invoices and financial data, eliminating double data entry and streamlining accounting processes.
- StripecoreIntegrated payment processing through Stripe for credit card payments. Supports automatic card updates when cards expire and automated payment processing for invoices.
- SquarecorePayment processing integration with Square for in-field credit card collection and point-of-sale transactions.
- TwiliocoreSMS and communication integration through Twilio for two-way text messaging, appointment reminders, and customer notifications.
- ServicePowercoreIntegration with ServicePower for extended field service management capabilities and contractor network management.
- ServiceBenchcoreIntegration with ServiceBench for extended service management and warranty tracking capabilities.
- MarconecoreDeep integration with Marcone for parts ordering. ServiceWorks can automatically send PO requests to Marcone and receive PO status updates. Marcone offers exclusive 20% discount on ServiceWorks annual subscriptions for MSA Pro members.
- ZapiercoreZapier integration enabling connections to 5,000+ applications through automated workflows and webhooks.
Scale indicators6 records
Expansion highlights5 records
Service Works competitors and assessment
Company assessmentDirect peers
- ServiceTitan: Leading cloud-based FSM platform for residential trades (HVAC, plumbing, electrical, garage door). ServiceTitan is the most heavily capitalized competitor in ServiceWorks' core verticals and the de facto market leader in mid-market and enterprise field service.
- Housecall Pro: FSM platform for SMB home service businesses including HVAC, plumbing, electrical, cleaning, and appliance repair. Housecall Pro is explicitly named in ServiceWorks customer testimonials as a competing alternative, making it the most directly comparable SMB-focused FSM SaaS.
- Jobber: Field service software for small home service businesses including HVAC, plumbing, landscaping, cleaning, and appliance repair. Jobber is one of the most established SMB FSM platforms in North America and competes head-to-head with ServiceWorks' mid-tier feature set.
- Workiz: All-in-one FSM platform targeting HVAC, plumbing, appliance repair, locksmith, and similar trades. Workiz overlaps with ServiceWorks on scheduling, dispatch, invoicing, and payment processing for small to mid-sized service businesses.
- FieldRoutes (by ServiceBridge): FSM platform focused on pest control, lawn care, and pool/spa service — verticals where ServiceWorks also has dedicated workflows. FieldRoutes' ServSuite product is mentioned in ServiceWorks customer testimonials as a previous solution, indicating direct overlap.
- Mhelpdesk: FSM software targeting small and mid-sized service businesses with scheduling, dispatching, invoicing, and customer management features. Mhelpdesk competes in the same SMB FSM category as ServiceWorks with comparable feature breadth.
- Simpro: Field service management software for trade contractors across electrical, plumbing, HVAC, security, and fire protection. Simpro is a closer peer in verticals like electrical and plumbing, and competes for the same mid-market trade contractor segment that ServiceWorks targets.
Broad incumbents
- ServiceMax: GE Digital-owned FSM platform for asset-intensive and complex field service operations, including manufacturing, energy, and medical equipment. ServiceMax targets larger enterprise accounts than ServiceWorks but overlaps in scheduling, dispatch, and parts management functionality.
- Salesforce Field Service: Enterprise FSM capability within the Salesforce CRM platform, serving large organizations with complex scheduling, mobile workforce, and asset management needs. Represents the upper end of the FSM market that ServiceWorks does not currently target.
Emerging players
- Connecteam: Mobile-first workforce management platform that has expanded into scheduling, job tracking, and basic field service functionality for SMBs. Connecteam overlaps with ServiceWorks on scheduling and mobile field operations but lacks the deeper inventory and payment processing depth.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Service Works compliance and trust
Trust signalCompliance1 record
Service Works financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Works leadership team
Management profileNumber of profiles
Service Works funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Works M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Works
What does Service Works do?
Service Works sells ServiceWorks, a cloud-based field service management SaaS platform that consolidates scheduling, drag-and-drop dispatch, route optimization, GPS tracking, multi-location inventory management, work order generation, invoicing, integrated payment processing, two-way SMS/email/robo-call customer communication, and customer portal functionality. The platform is delivered via web portal and native iOS/Android mobile apps, with Open API and webhook integration to third-party tools such as QuickBooks, Stripe, Square, Twilio, Marcone, and Zapier. Pricing is per technician on monthly or annual subscription tiers, with a 14-day free trial and guided onboarding included.
Is Service Works a public or private company?
Service Works is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Service Works founded?
Service Works was founded in 2016. It employs 1 to 10 people.
Where is Service Works based?
Service Works is headquartered in Town And Country, United States, in the North America region.
How does Service Works make money?
Five revenue lines are on record. Subscription SaaS - Monthly Plans are the primary driver. The others are subscription SaaS - Annual Plans, paid Trial Subscriptions, integrated Payment Processing and professional Services - Onboarding and Training.
Who are Service Works's main competitors?
Direct peers on record are ServiceTitan, Housecall Pro, Jobber, Workiz, FieldRoutes (by ServiceBridge), Mhelpdesk and Simpro. Broad incumbents are ServiceMax and Salesforce Field Service. Connecteam is listed as an emerging player.
Does Service Works have an API?
Yes. ServiceWorks offers an Open API for intake of job requests from customer websites and initiating sales through API. The platform supports webhook capabilities for automation purposes, enabling real-time data integration with external systems.
What industry is Service Works in?
Service Works's product category is Field Service Management Software. Its primary akta.pro industry code is BPAMADAI, App Monetization & Subscription Management Platforms, with a secondary code of BPAAABAC, Billing, Payments & Subscription Support. Its NAICS code is 5182 and its SIC code is 7372.